Karvaly v. Ebay, Inc.

245 F.R.D. 71, 69 Fed. R. Serv. 3d 192, 2007 U.S. Dist. LEXIS 67535, 2007 WL 2580484
CourtDistrict Court, E.D. New York
DecidedSeptember 6, 2007
DocketNo. 05-CV-1720
StatusPublished
Cited by30 cases

This text of 245 F.R.D. 71 (Karvaly v. Ebay, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Karvaly v. Ebay, Inc., 245 F.R.D. 71, 69 Fed. R. Serv. 3d 192, 2007 U.S. Dist. LEXIS 67535, 2007 WL 2580484 (E.D.N.Y. 2007).

Opinion

MEMORANDUM AND ORDER

GLASSER, Senior District Judge.

The plaintiffs and defendants eBay Inc. and PayPal, Inc., having submitted a revised proposed settlement of this putative class action on March 9, 2007, jointly move pursuant to Federal Rule of Civil Procedure 23(a) (“Rule 23”) and 23(b)(3) for an order certifying the proposed settlement class, pursuant to Rule 23(e) for preliminary approval of the proposed settlement agreement, and pursuant to Rule 23(b)(3) for approval of the proposed plan of notice to class members.1 For [73]*73the reasons stated below, the parties’ motions are denied.

BACKGROUND

1. Factual Allegations Underlying the Plaintiffs’ Claims

The five proposed class representatives2 are residents of the United States who belong to and represent the class of PayPal account holders who claim to have been damaged by the defendants’ actions as alleged in the Second Amended Complaint (“2d Am. Compl.”). See 2d Am. Compl. ¶¶ 97-129, 158-165. Defendant eBay Inc. (“eBay”) is a Delaware corporation with its principal place of business in San Jose, California. eBay does business in New York as an online auction site and marketplace through its website, http://www.ebay.com. See id. ¶¶ 15, 32-33. Defendant PayPal, Inc. (“PayPal”), a wholly-owned subsidiary of eBay, is a also a Delaware corporation with its principal place of business in San Jose. PayPal does business in New York as an online payment intermediary through its website, http://www. paypal.com. See id. ¶¶ 14, 32-33.3

A. Alleged Misrepresentations Regarding Chargeback Rights and Unauthorized Access

PayPal’s service is a “wildly popular” means of transferring funds in online commerce, both through eBay’s online auction site and through other, unrelated sites.2d Am. Compl. ¶ 32. In order to utilize PayPal’s services, a prospective user must set up a PayPal account, which requires accepting the standard User Agreement and funding the account either through a credit card or bank account. See id. ¶¶ 36-37. One part of the User Agreement states the “Buyer Complaint Policy,” which provides that, within 45 days from the day a payment was made through PayPal’s system, a buyer may submit a complaint to PayPal informing it of a failed business transaction and requesting reimbursement of the amount transferred to the seller. See id. ¶39. At all times relevant to the Second Amended Complaint, the User Agreement stated that “[t]he Buyer Protection Policy does not replace or reduce any other consumer rights Users might have, including reversal rights that may be granted by a User’s credit card issuer,” and that PayPal, as the merchant of record with respect to all credit card transactions, “afford[s] customers the rights and privileges expected of a credit card transaction.”4 Id. ¶¶ 40-41.

The plaintiffs allege these representations were misleading, because PayPal does not extend “the rights and privileges expected of a credit card transaction” to users who fund their online transactions through a bank account. The Second Amended Complaint alleges that the Fair Credit Billing Act (“FCBA”), 15 U.S.C. § 1666, provides credit card customers with “chargeback” or “reversal” rights — “rights ... to dispute billing errors that appear on their monthly credit card statements,” and that credit card users are entitled under the FCBA “to recall such wrongful charges, although such a recall is not available for customers using their bank accounts or other immediate sources of payment.” 2d Am. Compl. ¶42. The plaintiffs [74]*74further allege that, contrary to PayPal’s representation that all PayPal transactions carry the rights and privileges expected of a credit card transaction, PayPal does not extend reversal rights similar to the rights enjoyed by users who fund a PayPal transactions through a credit card to account holders who fund their transactions through a bank account. As a result, PayPal has allegedly denied transaction reversals to users who funded their PayPal account through a bank account, when those users would have been entitled to a chargeback had they funded their PayPal transactions with a credit card. The plaintiffs therefore allege that PayPal’s User Agreement “misled the Plaintiffs and plaintiffs class, in believing that they would not be disadvantaged and their lawful interests would not be harmed if they use[d] their bank accounts, instead of credit cards.” Id. ¶ 78.

In furtherance of its alleged misrepresentations regarding the rights of bank account users vis-a-vis those of credit card users, the plaintiffs also allege that when a transaction was completed, PayPal displayed a “Funding Confirmation message,” to all users, including those who funded their transaction via a bank account. The Funding Confirmation message stated, inter alia, that user information was kept “safe and secure,” and that PayPal guaranteed “100% coverage of any unauthorized use” of PayPal accounts. Id. ¶ 79. The plaintiffs allege that the Funding Confirmation message was “intended to induce customers to make their payments by means of bank accounts,” and that it “is not part of the User Agreement, and therefore does not give rise to any rights and obligations of the customer, although it misleads the customer into believing that it does.” Id.

B. Alleged Interference with the Rights of Credit Card Holders

The Second Amended Complaint further alleges that, in addition to fraudulently inducing PayPal account holders to fund their transactions through a bank account rather than a credit card by falsely representing that the same rights and privileges attach to a PayPal transaction regardless of the funding source used, PayPal also engaged in a practice of interfering with the efforts of users who funded their accounts through credit cards to exercise their reversal rights in the event of a failed transaction in two ways. First, the plaintiffs allege that when PayPal users who had funded their transaction with a credit card sought to exercise their chargeback rights with the credit card issuer in response to a failed PayPal transaction, “PayPal generally has terminated the account holder’s claim to PayPal,” thus forcing credit card users “to choose between either exercising their credit card reversal or ‘chargeback’ rights, or pursuing their rights under the Buyer Complaint Policy.” 2d Am. Compl. ¶44. Second, the plaintiffs allege that when credit card users chose to forego their rights under the Buyer Complaint Policy and seek a chargeback from their credit card issuer, PayPal interfered with those users’ chargeback applications in some instances. Specifically, the Second Amended Complaint alleges that, prior to the intervention of the New York Attorney General, “account holders who funded PayPal transactions through American Express or Discover credit cards often were denied a charge-back,” and that “[tjhese denials generally occurred because ... PayPal disputed the chargeback request with American Express and Discover, who in turn reinstated the original charges____” Id. ¶ 46; see also id. ¶¶ 84-85.

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245 F.R.D. 71, 69 Fed. R. Serv. 3d 192, 2007 U.S. Dist. LEXIS 67535, 2007 WL 2580484, Counsel Stack Legal Research, https://law.counselstack.com/opinion/karvaly-v-ebay-inc-nyed-2007.