Karrie Gurwood & Howard Gurwood v. GCA Services Group, Inc.

CourtSupreme Court of South Carolina
DecidedMarch 12, 2025
Docket2023-000606
StatusPublished

This text of Karrie Gurwood & Howard Gurwood v. GCA Services Group, Inc. (Karrie Gurwood & Howard Gurwood v. GCA Services Group, Inc.) is published on Counsel Stack Legal Research, covering Supreme Court of South Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Karrie Gurwood & Howard Gurwood v. GCA Services Group, Inc., (S.C. 2025).

Opinion

THE STATE OF SOUTH CAROLINA In The Supreme Court

Karrie Gurwood and Howard Gurwood, Respondents,

v.

GCA Services Group, Inc. and GCA Services Group of North Carolina, Inc., Petitioners.

Appellate Case No. 2023-000606

ON WRIT OF CERTIORARI TO THE COURT OF APPEALS

Appeal from Charleston County Alex Kinlaw Jr., Circuit Court Judge

Opinion No. 28267 Submitted September 17, 2024 – Filed March 12, 2025

AFFIRMED AS MODIFIED

Robert T. Lyles Jr., of Lyles & Associates, LLC, of Mount Pleasant, for Petitioners.

Karrie Gurwood and Howard Gurwood, pro se, of Charleston, Respondents.

JUSTICE FEW: Karrie and Howard Gurwood filed this lawsuit against GCA Services Group, Inc., on Karrie's negligence claim and Howard's loss of consortium claim after Karrie slipped and fell on a floor recently waxed by a GCA employee at Karrie's workplace. At trial, the trial court granted GCA's motion for a directed verdict as to punitive damages. The jury then found Karrie and GCA were each fifty percent at fault, reached a defense verdict on Howard's loss of consortium claim, and awarded Karrie the exact amount of her past medical expenses.

The Gurwoods appealed on six grounds, including their contention the trial court erred by granting GCA a directed verdict as to punitive damages. The court of appeals reversed the directed verdict on punitive damages, found its reversal on that issue to be "dispositive" of the appeal, and remanded for a new trial. Gurwood v. GCA Servs. Grp., Op. No. 2022-UP-462 (S.C. Ct. App. filed Dec. 21, 2022). We affirm the court of appeals' reversal of the directed verdict. However, we modify the remand instructions because we hold that requiring GCA to face a retrial on all issues would be contrary to law. As we will explain in Section IV of the opinion, the other five grounds on which the Gurwoods appealed must be addressed. The nature of the eventual remand to the trial court will depend on how the court of appeals handles those issues. If the court of appeals finds no error as to all of the other five grounds, then subsection 15-32-520(A) of the South Carolina Code will come into play, which, again, we will explain in Section IV. We remand to the court of appeals.

I. Facts and Trial Testimony

An employee of GCA Services Group—which was contracted to provide janitorial services at Liberty Hill Academy in North Charleston—waxed the floors in the hallways of the Academy on Saturday and Sunday, August 4 and 5, 2012. It being a weekend, particularly one in the summer vacation, the Academy was closed. On Sunday, August 5, Karrie went to her office at the Academy, where she served as a program director for the Carolina Youth Development Center housed there. Before Karrie reached her office, she slipped on the freshly-waxed floor and fell. She was seriously injured as a result of her fall.

The Gurwoods presented evidence the GCA employee who waxed the floors— Bonnie Every—did not post any notice so that those entering the building that day would know the floors were slippery and dangerous. According to Karrie, she "didn't realize the tile area was slippery," and the floor "was like a sheet of ice." She testified she did not see "any cones or signs or placards or warnings . . . telling [her] not to enter the school or not to enter that area." She further testified she had not "been given any kind of verbal or written warning about the fact [GCA] would be waxing the [floors] that weekend," nor had she "heard any announcement ever about waxing in the whole year-and-a-half, almost two years, that [she] worked there." Karrie's husband Howard testified Karrie called him when she fell and he rushed to the school to check on her. He testified that when he arrived at the school he did not "see any warnings or signs or cones or placards indicating that it was dangerous to enter or that [the floor] was going to be waxed."

Every testified the GCA employee training manual classifies freshly-waxed floors as a "work zone" that requires "warnings to be used to keep people from . . . slipping on wet floors." According to Every, she "always leaves the signs . . . until the wax is completely dry" and she "always told [the school] when [she] was waxing" and "she did not want to be blamed if anyone fell." This testimony demonstrates Every knew freshly-waxed floors are dangerous. She testified the GCA training manual lists the "specific safety equipment to use in the case of slippery floors," requiring "a minimum of two warnings" should be placed at each work zone. Every testified, however, GCA did not provide the Academy all of the signs and safety equipment listed in the "Types of Signage" section of the GCA manual. Specifically, GCA did not provide her "closed for cleaning" signs, safety barricades, plastic barrier chains, expandable safety fences, red flags, or yellow caution tape. According to Every, "wet floor" signs and orange cones were the only safety equipment GCA provided to the Academy.

Every testified she waxed the floors near Karrie's office on Sunday, August 5, and put up warning signs prior to Karrie's fall. However, the Gurwoods' trial counsel cross-examined Every with a GCA incident report that indicated Every made her own "wet wax" signs that day with printer paper and red magic marker—instead of using the "wet floor" signs and orange cones GCA provided—and taped two of those signs to the inside doors of the school. According to the report, the two sheets of paper were the only signs she put up. Every confirmed her homemade "wet wax" signs were not listed as "Types of Signage" in the GCA manual.

Every also testified that on Friday, August 3, she "went specifically to Ms. Gurwood and told her that [she] would be waxing the floors . . . that weekend." When Karrie was asked about this, she testified she had never spoken to Every except for "pleasantries," and they had nothing more than "just a hi and bye relationship." She did not recall speaking to Every the Friday before she fell, but she said Every "absolutely didn't" warn her about the waxing. Karrie testified she had "no way of knowing that . . . [the] floor had just been waxed" because she received "no notice or warning." Every actually testified at one point that no one—including Karrie— was in the building that Friday because the floors were already being waxed. Karrie testified the impact from the fall caused pain in her back, hips, knees, legs, and feet—but the worst pain was in the lower side of her left leg. After multiple appointments with different doctors, Karrie was diagnosed with Complex Regional Pain Syndrome (CRPS). According to Karrie, CRPS feels like "the worst burning pain you can possibly imagine underneath your skin, like someone is lighting up a match." Karrie testified her symptoms from CRPS "really affected [her] self- esteem," caused her to feel "depress[ed]" and "suicidal," greatly impacted her social life, and left her unable to work.

II. Directed Verdict, Jury Verdict, and Appeal

At the conclusion of the Gurwoods' presentation of evidence, GCA moved for a directed verdict on punitive damages, arguing there was "no evidence . . . that would support a jury's finding of . . . reckless conduct." Instead, GCA argued, the evidence "establishes at least some level of care on the part of Mrs. Every and would preclude a finding of punitive damages in this case." GCA further argued "conduct that would justify the imposition of punitive damages has to be extreme. And there is just no evidence of that in this case."

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