Jurczyk v. CoxCom, LLC

191 F. Supp. 3d 1256, 2016 U.S. Dist. LEXIS 75794, 2016 WL 3248417
CourtDistrict Court, N.D. Oklahoma
DecidedJune 10, 2016
DocketCase No. 14-CV-454-TCK-FHM
StatusPublished
Cited by1 cases

This text of 191 F. Supp. 3d 1256 (Jurczyk v. CoxCom, LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. Oklahoma primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jurczyk v. CoxCom, LLC, 191 F. Supp. 3d 1256, 2016 U.S. Dist. LEXIS 75794, 2016 WL 3248417 (N.D. Okla. 2016).

Opinion

OPINION AND ORDER

TERENCE KERN, United States' District Judge

Before the Court is Defendant’s Motion for Summary Judgment (Doc. 38).

I. Factual Background

Plaintiff Amanda Jurczyk was employed by Defendant CoxCom, LLC (“Cox”) or its predecessor from April 19, 1999 until August 23, 2013, when Cox terminated her employment. Plaintiff began employment as a Customer Care Representative, a position which requires answering calls from Cox customers. In 2007, Plaintiff was promoted to Customer Care Representative II. Her supervisors and customers praised her service skills throughout her employment, and there is no dispute that Plaintiff performed her job well when she attended work.

Plaintiff suffers from chronic migraine headaches. In August 2005, Plaintiff first received certification for leave under the Family and Medical Leave Act (“FMLA”) based on her migraines. Plaintiff routinely exhausted her twelve weeks of FMLA leave in a given year. Plaintiff also had unexcused absences and received several warnings under Cox’s attendance policy [1259]*1259during her employment. On January 11, 2013, Plaintiff received a Final • Written Attendance Warning (“Final Warning”) stating that she would be subject to termination if she had' another unexcused absence, within six months of that date, effectively creating a “one strike” period lasting six months.

At relevant times, Cox’s third-party FMLA administrator was Unum Group (“Unum”). On May 16, 2013, Unum sent a letter to Plaintiff stating that her request for intermittent FMLA leave was approved from April 30, 2013 through October 17, 2013 (“May 2013 Approval”). She received authorization to take leave for treatments and during episodes of incapacity. According to the approval letter, Plaintiff only had 48 minutes of FMLA leave remaining at that time. The May 2013 Approval was based upon a medical certification provided by Plaintiffs neurologist, Dr. Jeanne Edwards.

During the “one strike” period under the Final Warning, on May 31, 2013, Plaintiff suffered a severe migraine headache while at work. Her husband picked her up, and she was hospitalized due to the severity of the migraine. It is undisputed that Plaintiff had exhausted available FMLA leave, and that the May 31, 2013 absence could have resulted in her termination under the Final Warning. However, on June 3, 2013, Plaintiff filed an Unexcused Absence Exemption Request (“UAER”) describing the circumstances of her absence. Plaintiffs supervisor, Sheryl Lay (“Lay”), and Cox Senior Manager, Joe Scranton (“Scranton”), both recommended denial of the UAER. Because they knew Plaintiff was under the Final Warning, they essentially recommended her termination. In the “comments” section, Lay wrote:

Amanda is a tenured employee who has ongoing attendance issues. Her medical situation makes me want to approve this extenuating circumstance and the fact that she has really good customer service skills. With that being said, I cannot depend on her for being @ work to handle our phone calls, Currently on a final for attendance. Termination depends upon the' approval/disapproval of extenuating circumstances form. Per HR only. 78 available FMLA1

(Ex. 7 to PL’s Resp. to Def.’s Mot. for Sümm. J. (footnote added).) The UAER was then sent to Cox Vice President, Shelli Osborn (“Osborn”), who had final authority to approve or deny the UAER.

On June 5,-2013, Lay or another Cox employee requested a Termination Review Form for Plaintiff. On June 11, 2013, contrary to the recommendations of Lay and Scranton, Osborn approved the UAER. Plaintiff therefore avoided termination at that time. For reasons unclear to the Court, Cox first informed Plaintiff of Osborn’s decision approximately two weeks later on June 25, 2013.

Sometime prior to June 21, 2013, Cox Human Resources Business Partner Melissa Cruts (“Cruts”), who works in Tulsa, began communicating with Cox Human Resources Manager Beth Tittiger (“Tittiger”), who works in Atlanta. On June 21, 2013, Cruts sent an email to Tittiger stating she “wanted to share with [Tittiger] some of the information we have pulled together on [Plaintiff] in case you need it when you speak with Unum.” (Ex. 1 to Pl.’s Resp. to 'Def.’s Mot. for Summ. J.) The “information” was a chart setting forth dates of Plaintiffs FMLA leave and Plaintiffs hours worked in the previous rolling twelve months. (See id.) Later, Tit-tiger responded:

I talked with Sam Kidwell at Unum and he is comfortable with us moving forward with a recert now. To that end, I sent him a copy of this email with the [1260]*1260attachment. It shows the number of FMLA days taken but it isn’t clear which days bumped up to PTO, HOL and off days. Can either one of you pull that together and Janice, can you forward to him? Jkidwell@unum.com
He said we can’t do 2nd opinion until the next annual recert (in Oct.) but he’s added a note to. her case already to communicate to us prior to a final decision on that certification so we can determine if a 2nd opinion is needed .at that time. Also.. .my bad. I misunderstood the FMLA regs. They only.have to meet the 1250 FMLA hours once a year during their annual recert. After that they can drop below those hours during the year but would need to be back at 1250 for the next annual recert to continue to be eligible. Sorry to mislead! I was thinking of their banked hours which are reviewed on a regular basis.

(Id.)

Upon receipt of this email, which made clear that Plaintiff satisfied the 1250 hour requirement, Cruts then directed Lay to prepare a calendar showing Plaintiffs excused and unexcused absences from November 2009 to June 2013 and attempting to show which FMLA days “bumped up” to paid time off, scheduled days off, and holidays, as suggested by Tittiger. According to Cruts, upon reviewing the calendar, she “reached the conclusion that [Plaintiffs] FMLA absences regularly occurred immediately before and/or after her regularly scheduled days off.” (Cruts Aff. ¶ 11, Ex. 2 to Def.’s Mot. for Summ. J.)

On June 24, 2013, Cruts sent an email to Sam Kidwell (“Kidwell”) át Unum stating that Tittiger asked Cruts to “send you the calendar we have created that shows the pattern of FMLA usage for [Plaintiff]” and attaching the calendar. The calendar is color-coded with gray for days off, green for paid time off, and orange for office closed. Also on June 24, 2013, Kidwell sent an internal email to another Unum employee referring to the calendar and stating: “Please see below. Per their request please recertify this leave based on a pattern of absences.” (Id.)

On June 25 2013, Unum sent Plaintiff the following letter:

[[Image here]]
This letter is to notify you of the need to submit a medical certification.
Your leave was approved from April 30, 2013 through October 17, 2013. Your approval dates have changed to April 20, 2013 through June 20, 2013 because of the following.
A pattern of absences has been identified as you have routinely reported absences for the day prior to and the day following your normally scheduled days off. Specifically, you have reported the following absences:

[[Image here]]

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Cite This Page — Counsel Stack

Bluebook (online)
191 F. Supp. 3d 1256, 2016 U.S. Dist. LEXIS 75794, 2016 WL 3248417, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jurczyk-v-coxcom-llc-oknd-2016.