JTH Tax, Inc. v. H & R Block Eastern Tax Services, Inc.

28 F. App'x 207
CourtCourt of Appeals for the Fourth Circuit
DecidedJanuary 10, 2002
Docket01-1353, 01-1843
StatusUnpublished
Cited by11 cases

This text of 28 F. App'x 207 (JTH Tax, Inc. v. H & R Block Eastern Tax Services, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Fourth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
JTH Tax, Inc. v. H & R Block Eastern Tax Services, Inc., 28 F. App'x 207 (4th Cir. 2002).

Opinion

OPINION

PER CURIAM.

JTH Tax, Inc. d/b/a Liberty Tax Service and thirteen of its franchisees (collectively, “Liberty”) brought this suit against H & R Block Tax Services, Inc. and H & R Block Eastern Tax Services, Inc. (collectively, “Block”), a competing tax preparation service provider, alleging that Block had engaged in false and deceptive advertising in connection with its offering of a new loan product during the 2000 tax season in the Hampton Roads area of Virginia, in violation of the Lanham Act, 15 U.S.C. § 1111-1127 (West 1998 & Supp.2000) (the “Act”). Following a bench trial, the district court awarded Liberty $506,477 in Block’s profits, plus $314,898.69 in attorneys’ fees and costs. The court additionally enjoined Block from engaging in certain advertising *210 practices. In this consolidated appeal, Block challenges (a) the court’s finding that Block acted willfully; (b) the court’s finding of materiality; (c) the court’s award of profits; (d) a portion of the court’s injunctive relief; and (e) a portion of the court’s award of attorneys’ fees and costs. We affirm in part, vacate in part, and remand in part.

I.

A.

For a fee, Block, a leading tax preparation service provider, enables taxpayers to file their tax returns electronically, and thus to receive their actual tax refunds from the Internal Revenue Service (“IRS”) within approximately two weeks. Block also offers a product termed a “refund anticipation loan” (“RAL”), which enables taxpayers to obtain, through Block’s partnered lending institutions, short-term loans against the anticipated amounts of their tax refunds within approximately two days. 1 RALs require the fulfillment of certain conditions and subject borrowers to certain obligations that tax refunds do not. Taxpayers seeking RALs, for example, must endure a loan application process requiring extensive certifications and declarations, including those regarding past bankruptcies and current outstanding debts. RAL borrowers also may be subjected to collection costs and attorneys’ fees where their actual tax refunds are insufficient to cover the amounts of their corresponding loans. In addition, RAL borrowers must agree to “cross-collection” of delinquent loans from other banks.

Block has experienced difficulties in marketing the RAL product. Several states sued Block in the 1990s for engaging in deceptive advertising by concealing the fact that RALs were loans. In July 1993, for instance, Block signed a consent decree with the state of Connecticut under which it agreed not to misrepresent loans as refunds or to use the term “rapid refund” to describe RALs. Block entered into similar agreements with the states of Florida and New York in January 1994 and January 1997, respectively.

During the 2000 tax season, Block offered a slightly modified loan product, a “no additional cost refund anticipation loan” (“NACRAL”), in selected areas across the country. Unlike traditional RALs, NACRALs feature no interest and no fees. 2 NACRALs, however, are identical to RALs in every other respect: they required the submission of loan applications and the making of significant certifications, and they expose borrowers to potential collection costs, attorneys’ fees, and cross-collection efforts.

Block identified the Hampton Roads area of Virginia, where it owned and operated approximately thirty-one offices, as a primary target market for the roll-out of the NACRAL product during the 2000 tax season. Liberty, a company theretofore operating approximately thirty-five offices in the United States, had no offices in the Hampton Roads area as of the 1999 tax season, but launched twenty-five new offices there in a heavily publicized effort prior to the 2000 tax season.

Notwithstanding its earlier legal troubles arising from the marketing of RALs as “refunds,” Block advertised the NA- *211 ORAL in Hampton Roads through posters, newspapers, radio and television commercials, and direct mailings as a “refund,” “refund amount,” and “a check in the amount of your refund.” Block undertook these efforts in the face of an IRS Revenue Procedure (“Publication 1345”) requiring tax preparation service providers, in advertising RALs, to make “clear in the advertising that the taxpayer is borrowing against the anticipated refund and not obtaining the refund itself from the financial institution.” IRS Pub. 1345, § 12.09, Rev. Proc. 98-50, 1998 WL 638827. None of Block’s Hampton Roads NACRAL advertisements complied with Publication 1345.

Block’s Hampton Roads NACRAL marketing campaign was a resounding success. The number of returns Block processed in that area jumped 24.8% from 1999 to the year 2000, whereas the number of returns Block processed in other areas of Virginia increased only 0.8% during the same period. The evidence shows that Liberty, meanwhile, struggled to keep pace with Block, at times offering free tax preparation services in an effort to compete.

B.

On June 14, 2000, Liberty filed an amended complaint in the Eastern District of Virginia, alleging that Block had engaged in false and misleading advertising in violation of the Act, 15 U.S.C. § 1125(a). Following a bench trial, the district court, Judge Jackson found one of Block’s advertisements to be literally false, deemed several others true but misleading, and found still others non-actionable. See JTH Tax, Inc. v. H & R Block Eastern, Tax Services, Inc., 128 F.Supp.2d 926, 935-37 (E.D.Va.2001). The court also found that Block had acted “willfully, maliciously, and in bad faith,” reasoning that Block was aware of the prohibition embodied in Publication 1345 against advertising loans as refunds when it executed its 2000 Hampton Roads marketing campaign; Block’s agreements with the states of Connecticut, Florida, and New York made clear that Block specifically had been placed on notice that representing loans as refunds was deceptive and improper; Block deliberately targeted Liberty, a newcomer to the Hampton Roads market, with its deceptive advertising campaign; and an internal Block “Rapid Refund Awareness Study,” favoring the use of the word “refund” over the use of the word “loan,” indicated an “absence of mistake” on Block’s part regarding the effect of the use of the term “refund” on consumers. See id. at 933.

Finding the evidence insufficient to support an award of Liberty’s actual damages, the court instead awarded Liberty $506,477 in Block’s profits. The court also awarded Liberty $314,898.69 in attorneys’ fees and costs, including $38,619.50 in fees and $2,730.20 in costs that Liberty had paid to a law firm that Block argued had violated the Virginia Rules of Professional Conduct by representing Liberty in the instant litigation. The court additionally enjoined Block from advertising in violation of Publication 1345; referring to loan disbursements as “advances,” “refund amounts,” or checks “in the amount of your refund,” unless Block makes clear that the product is a loan; and using the term “rapid refund” in connection with loan products.

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28 F. App'x 207, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jth-tax-inc-v-h-r-block-eastern-tax-services-inc-ca4-2002.