Joyce v. Ford Motor Co.

198 Cal. App. 4th 1478, 131 Cal. Rptr. 3d 548, 2011 Cal. App. LEXIS 1158
CourtCalifornia Court of Appeal
DecidedSeptember 6, 2011
DocketNo. C064453
StatusPublished
Cited by27 cases

This text of 198 Cal. App. 4th 1478 (Joyce v. Ford Motor Co.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Joyce v. Ford Motor Co., 198 Cal. App. 4th 1478, 131 Cal. Rptr. 3d 548, 2011 Cal. App. LEXIS 1158 (Cal. Ct. App. 2011).

Opinion

Opinion

HOCH, J.

Daniel Joyce sued Ford Motor Company (Ford) for violation of the refund-or-replace provision of the Song-Beverly Consumer Warranty Act (Civ. Code, §§ 1790, 1793.2, subd. (d)(2); the Act), arising out of Joyce’s purchase of a new 2005 Ford F-250 truck.1 Ford moved for nonsuit at the close of Joyce’s case-in-chief arguing that the truck fell outside the Act’s protection because it was bought or used primarily for business purposes and had a gross vehicle weight rating of 10,000 pounds. Following a jury verdict in Joyce’s favor, the trial court granted the motion and entered judgment in favor of Ford. The trial court also granted Ford’s motion for directed verdict on the issue of civil penalties (§ 1794, subd. (c)), made following Ford’s case-in-chief, which removed this issue from the jury’s consideration.

On appeal, Joyce challenges both of these rulings. With respect to the motion for nonsuit, he argues (1) Ford’s admission that the F-250 was a “new motor vehicle” within the meaning of the Act conclusively established the matter against Ford; (2) Ford did not properly disclose this as a potential defense in response to Joyce’s discovery requests; and (3) sufficient evidence establishes that the F-250 qualifies as a “new motor vehicle” within the meaning of section 1793.22, subdivision (e)(2). With respect to the directed verdict motion, Joyce argues that substantial evidence supports a finding that Ford’s failure to comply with the Act was “willful” within the meaning of section 1794, subdivision (c).

We conclude that the truck qualifies as a “new motor vehicle” within the meaning of the Act. We also conclude that Joyce submitted sufficient evidence of willful conduct to allow the jury to decide whether or not to award civil penalties. Accordingly, we reverse the judgment and remand the matter to the trial court with directions to reinstate the jury verdict and hold a new trial limited to the issue of civil penalties.

[1482]*1482BACKGROUND

In September 2005, Joyce bought a new Ford F-250 truck from Coming Ford Mercury Kia for $35,323.87. The track had a three-year, 36,000-mile warranty. Joyce, a licensed contractor, had his own excavation business and bought the track to serve as his “work truck.” The track weighed 6,787 pounds and had a gross vehicle weight rating of 10,000 pounds. Before the truck was delivered to Joyce, Coming Ford replaced a vacuum pump on the air-conditioning system to stop air from flowing out of the wrong vents.

In January 2006, Joyce received an emissions recall notice from Ford explaining that his new track “may be releasing air pollutants which exceed California standards.” The notice directed Joyce to return to the dealer to have the engine and transmission control modules reprogrammed with the latest software to enhance the performance of the fuel injection and onboard diagnostic systems, and to have the exhaust pressure sensor replaced.

The next month, Joyce brought the track to another dealer, Novato Ford, for the recall service. Joyce was also concerned that his seatbelt would “lock up” when he tried to lean forward, the light under the hood appeared to have a short, and some screws had fallen out of the tailgate. Novato Ford performed the recall service, ordered a hood light switch and seatbelt retractor, and scheduled another service appointment to have these components replaced.

Following the recall service, Joyce immediately noticed a difference in the track’s performance. As he explained: “It didn’t feel like the same truck. I hadn’t had it that long, but I knew something wasn’t right. ... I would step on the gas, and there wasn’t any real response.” When Joyce called Novato Ford to complain, he was advised to wait until his next service appointment, and if the problem persisted, they would address it then.

About three weeks later, Novato Ford replaced the hood light switch and seatbelt retractor. The Ford emblem was also replaced. During the service appointment, Joyce told the technician about the track’s lack of power and acceleration. The technician explained that the reprogramming done to address the recall should not have affected the track’s performance. No other repairs were performed.

In March 2006, Joyce returned to Novato Ford with the same complaints. In the meantime, he had taken his family on a road trip to Southern California, and as he tried to pass another vehicle while climbing over the Tejón Pass, “the engine completely lost all the horsepower.” Afraid that he was about to cause an accident, Joyce stepped on the gas pedal a couple [1483]*1483times, which caused the horsepower to return. However, throughout the trip, the truck remained “totally sluggish.” As Joyce explained the situation to the service department at Novato Ford: “Something’s wrong with my truck. I don’t know what it is-. Now my engine is cutting out. I don’t have any—I don’t have the acceleration. I don’t have the horsepower. I don’t have the torque. . . . Something’s wrong. And now the engine is cutting out on me.” Joyce also complained of a “popping” noise that sounded like “miniature backfires” coming from under the hood. Novato Ford replaced the VGT (variable geometry turbocharger) sensor, which did not remedy the situation.

A short time later, Joyce returned to Novato Ford. Instead of scheduling an appointment, Joyce went straight to the service technician who had replaced the VGT sensor, Mark Fox, and explained that the problems persisted. Fox did not have an answer, but advised Joyce to bring the truck in immediately after he experienced the loss of power. A couple weeks later, Joyce returned with the same complaints. This time, Fox took the truck for a test drive, concluded that the turbocharger needed to be replaced, and told Joyce to schedule an appointment. These unscheduled meetings with Fox were not documented.

In June 2006, Novato Ford replaced the turbocharger. This repair fixed the problem Joyce described as the engine “go[ing] completely flat,” but the problems with horsepower and acceleration continued. Following the replacement, Joyce noticed an oil leak and brought the truck back to Novato Ford. Again, instead of scheduling an appointment, Joyce went straight to Fox, who assured him that the leak was “no big deal,” but that he would fix it the next time the truck was there for a scheduled appointment. Joyce also told Fox that he continued to experience hesitation with respect to the truck’s acceleration. Fox scanned the truck with his computer, but found nothing wrong.

About a month later, Joyce brought the truck in for another unscheduled visit with Fox. Fox again scanned the truck with his computer. But this time, he found and performed two updates on the vehicle. After these updates, the truck “ran a little bit better” and regained some of its horsepower. Joyce returned about four months later because the updates did not fix the hesitation problem. Fox was unable to locate any updates to perform on the truck. These unscheduled meetings with Fox also went undocumented.

In May 2007, Joyce returned to Novato Ford, this time because the truck’s “check engine” light was on. He scheduled an appointment and informed the service advisor that he was still experiencing the hesitation problem and also wanted to have the oil leaks fixed. Novato Ford performed an update on the PCM module (powertrain control module), which caused the “check engine” light to go out, but did nothing to address Joyce’s other concerns.

[1484]

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Cite This Page — Counsel Stack

Bluebook (online)
198 Cal. App. 4th 1478, 131 Cal. Rptr. 3d 548, 2011 Cal. App. LEXIS 1158, Counsel Stack Legal Research, https://law.counselstack.com/opinion/joyce-v-ford-motor-co-calctapp-2011.