Jordan v. Olsten Corp.

111 F. Supp. 2d 227, 2000 U.S. Dist. LEXIS 12503, 2000 WL 1209788
CourtDistrict Court, W.D. New York
DecidedAugust 15, 2000
Docket1:98-cv-00032
StatusPublished
Cited by7 cases

This text of 111 F. Supp. 2d 227 (Jordan v. Olsten Corp.) is published on Counsel Stack Legal Research, covering District Court, W.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jordan v. Olsten Corp., 111 F. Supp. 2d 227, 2000 U.S. Dist. LEXIS 12503, 2000 WL 1209788 (W.D.N.Y. 2000).

Opinion

DECISION AND ORDER

CURTIN, District Judge.

INTRODUCTION

Plaintiff Angela Jordan, an African-American woman, brings the present action under Title VII, 42 U.S.C. § 2000e, et seq. Jordan claims that her former employer, Olsten Health Services and Olsten Corporation (together referred to as “01- *228 sten”), discriminated against her on the basis of her race when it fired her from her position as a client care coordinator in November 1996. By its present motion for summary judgment, Olsten argues that there is no triable issue of fact regarding the reasons behind Jordan’s firing since Jordan has failed to rebut Olsten’s legitimate and nondiscriminatory reasons for firing her and has similarly failed to demonstrate that Olsten’s proffered reasons for firing her are a mere pretext for race discrimination.

In support of its motion, Olsten has submitted 'affidavits with supporting exhibits, Items 19 and 22; a statement of material facts, Item 21; and a memorandum of law, Item 20. In response, Jordan and her attorney filed affidavits with various supporting exhibits, Items 25 and 26; a statement of material facts, Item 28; and a memorandum of law, Item 27. Finally, Olsten has replied by submitting an affidavit from a former Olsten supervisor, Item 32; an attorney affidavit, Item 31; and a reply memorandum of law, Item 30. On July 14, 2000, the court heard oral argument.

BACKGROUND

Olsten is a provider of home-based health care services. Specifically, Olsten provides in-home medical care through a variety of professionals and para-professionals, such as: personal care aides (“PCA”), home health aides (“HHA”), licensed practical nurses (“LPN”), registered nurses (“RN”), physical therapists, occupational therapists, speech therapists, dieticians, and social workers. See Item 19, Exh. I, p. 10; and Item 22, ¶ 3.

In November 1994, Olsten hired Jordan as a “staff aide.” As a staff aide, Jordan filled in as both a PCA or an HHA whenever Olsten’s regularly scheduled workers were unable to report to a client’s home. Item 26, Exh. A, pp. 74-75. After working as a staff aide for ten months, Olsten promoted Jordan in September 1995 to the position of a temporary client care coordinator (or “Coordinator”). See Item 19, Exh. H, pp. 77-81, 209-210. Then, in December 1995, Joyce Markiewicz, Olsten’s local Branch Director, promoted Jordan again by making her position permanent. Id. at 80-81.

As a client care coordinator, Jordan’s primary responsibility involved scheduling appropriate care providers to cover the shifts required by Olsten’s many clients. Id. In addition to scheduling, Olsten’s Coordinators were responsible for moving quickly on referrals so that Olsten might secure work over its competitors. 1

Jordan states that she excelled as a client care coordinator from the very beginning. Jordan has testified that her supervisors were very pleased with her work as a temporary Coordinator because she had “brought in a lot of new cases.... ” Item 26, Exh. A, p. 93. Similarly, Jordan avers that Markiewicz, the Branch Director, continually praised Jordan’s efforts throughout the latter months of 1995:

[Markiewicz indicated to me t]hat I brought [Olsten] a lot of business that the other coordinators didn’t pick up, a certain amount, that I was bringing in a lot of new cases for them. A lot more money was coming into the company. I remember a time that [Markiewicz] came over and hugged and kissed me because of my job performance.
I [also] remember a time [in late 1995] that she got me a masseuse certificate
*229 [as a bonus for Jordan’s superior performance.]

Item 26, Exh. A, pp. 102-103.

For her part, Markiewicz partly echoes Jordan and states that while Jordan served as a temporary Coordinator from September to December 1995, she “fulfilled [the job] extremely well.” Item 26, Exh. B, p. 40.

However, on January 15,1996, Markiew-icz called a meeting of Olsten’s four Coordinators — Jordan, Ada Calderone, Marilyn Holtyn and Tracy Loukatis — in order to address certain problems that the Coordinators were having as individuals and as a team. Item 26, Exh. C, pp. 24-25, 30. After the meeting, Markiewicz followed up with each Coordinator by sending an individualized memorandum. In these memo-randa, Markiewicz detailed her concerns with each Coordinator’s work. With respect to Jordan, Markiewicz wrote:

As you are aware, Angela, multiple clients have complained that they feel you have not spoken truthfully regarding missed shifts and problematic caregivers. When each event is analyzed, the reality is a lack of follow through and/or miscommunication.
If you make a mistake, call the client, caregiver, or supervisor. Correct the error, apologize for the inconvenience, document the outcome and move forward. Trying to “fix” something instead of admitting the mistake can often be perceived as dishonest.
From this day forward, I expect to see consistent improvement in your documentation, better written communication to your fellow coordinators, and better use of the Olsten Computer System .
During the next thirty days and ongoing thereafter, I will expect continued improvement in your job performance, consistent and quality care to our clients, and greater accountability to your coordinating job responsibilities. Please be advised that missed shifts will no longer be tolerated.

Item 26, Exh. G. Jordan insists that Mar-kiewicz directed this meeting and the related memorandum to all of the Coordinators, not just her. See Item 26, Exh. A, pp. 125-26, 137-38. Nevertheless, the record unambiguously establishes that Mar-kiewicz called this meeting and specifically drafted a memorandum to Jordan because she had concerns about the way in which Jordan was carrying out her duties as a Coordinator.

FACTS

In and around mid-1996, Olsten initiated a nationwide restructuring of its employee hierarchy, which Olsten dubbed “the Gold Standard.” By implementing the Gold Standard, Olsten sought to standardize the organizational structure of its many offices. In this way, all Olsten employees would have standardized job titles and descriptions and would also have uniform responsibilities. See Item 26, Exh. D, p. 12. As part of this new organizational scheme, Olsten required its administrative employees to complete a set of self-study modules that were designed to teach the employees about this new organizational model. Item 19, Exh. I, pp. 49-50.

Thus, in October 1996, Olsten’s four client care coordinators — Jordan, Calder-one, Holtyn, and Loukatis — stayed after work one day in order to complete their modules together. Item 26, Exh. A, p. 152; Item 19, Exh. H, p. 152.

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111 F. Supp. 2d 227, 2000 U.S. Dist. LEXIS 12503, 2000 WL 1209788, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jordan-v-olsten-corp-nywd-2000.