[443]*443KISTLER, J.
The Employment Appeals Board (board) held that claimant was disqualified from receiving unemployment benefits because he intentionally submitted a false work report. On review, claimant does not dispute that he submitted a false report. Rather, he argues that doing so should not disqualify him from receiving benefits. We affirm.
Claimant worked for Excell Marketing, a trading card distributor, as a territory account manager, and his position required him to service various retail outlets throughout Oregon and southwest Washington. Employer required claimant to submit, at the beginning of each week, an itinerary of the work that he expected to accomplish. At the end of each week, claimant was required to file a “call report” that reflected the work that he had actually done that week. Claimant had the discretion to set his own itinerary each week, although he was generally expected to visit four to five stores each day. Employer expected that most of those visits would take place during the daytime work hours, although occasional evening and weekend visits were permitted. Employer also expected, as stated in the employee handbook, that employees would not falsify company records, that they would keep accurate time records, and that they would not engage in dishonest conduct.
Claimant’s itinerary for February 26, 2001 through March 2, 2001, the time period that is relevant in this case, showed that he had an approved vacation day on Monday, February 26, but that he expected to make calls in southern Oregon and Portland the rest of the week. Claimant spent the weekend in Los Angeles and intended to leave for Oregon on Monday, February 26, to resume his job duties the next day. He was not feeling well, however, and delayed his departure. Claimant did not arrive in Oregon until Wednesday evening. He made one sales call that evening in Grants Pass at approximately 10:00 p.m. and then drove to Portland to resume work there Thursday morning.
When claimant submitted his call report for the week of February 26 through March 2, he reported that he had visited stores in Grants Pass, Roseburg, and Eugene on [444]*444Tuesday, February 27, a day that he was in California. He also reported that he had visited seven stores in Portland on Wednesday, February 28, when in fact he was en route from California to Oregon that day and made only one call that night. Claimant did, however, perform work on evenings and on Saturday in order to complete the calls that he reported making on February 27 and 28.
Several months later, employer matched claimant’s call report against his gas credit card receipts. Employer discovered that the locations shown on the credit card receipts conflicted with the work locations that claimant had reported visiting. Employer discharged claimant for falsifying his weekly call report.
Claimant applied for unemployment benefits. Relying on OAR 471-030-0038, the Employment Department (department) denied claimant benefits. It reasoned that he was “discharged for misconduct connected with [his] work” and that his “falsification of the report about [his] work was a willful disregard of the employer’s interest.” Claimant appealed, and an administrative law judge (AU) upheld the denial. Claimant appealed to the board, which also upheld the denial. The board reasoned:
“The employer discharged claimant for falsifying his weekly call report * * *. The employer reasonably expected claimant to be honest in documents he submitted to the employer for work-related purposes. We are persuaded claimant understood that expectation as a matter of common sense and because he admitted that he knew the employer expected accurate weekly call reports.
“* * * When claimant represented to the employer that he had worked in southern Oregon on February 27, 2001, he willfully violated the employer’s standards.
“Claimant also willfully violated the employer’s standards when he represented that he performed work in the Portland metropolitan area on February 28. * * *
“Claimant’s conduct was too serious to constitute an isolated instance of poor judgment. Claimant represented he performed work he did not perform for the employer on the [445]*445days he asserted. Claimant worked without ongoing supervision. The employer needed to have assurances that claimant was honest when not under direct supervision. Claimant’s conduct demonstrated that the employer could not rely on his integrity.”
An employee who “[h]as been discharged for misconduct connected with work” is disqualified from receiving unemployment benefits. ORS 657.176(2)(a). The department has defined the term “misconduct” by rule as
“willful or wantonly negligent violation of the standards of behavior which an employer has the right to expect of an employee * * *. An act or series of actions that amount to a willful or wantonly negligent disregard of an employer’s interest is misconduct.”
OAR 471-030-0038(3)(a). However, the department has also provided that
“[ijsolated instances of poor judgment, good faith errors, unavoidable accidents, absences due to illness or other physical or mental disabilities, or mere inefficiency resulting from lack of job skills or experience are not misconduct.”
OAR 471-030-0038(3)(b).
On review, claimant raises two assignments of error. In his first assignment of error, claimant contends that the board’s initial conclusion — that he willfully violated standards of behavior that employer had the right to expect of him — is not supported by substantial evidence. See OAR 471-030-0038(3)(a). Claimant does not dispute that he represented, on two different days on his call report, that he was in a particular location performing his work duties when, in fact, he was neither at that location nor performing his duties as he reported. He argues, however, that employer failed to prove that submitting a false work report violated company policy. That argument fails. There was evidence before the board that employer had a policy that prohibited dishonesty as well as filing inaccurate company records — a prohibition that the board reasonably could find encompassed claimant’s actions.1
[446]*446Claimant argues alternatively that, because he actually performed the work at a later date and time, his actions did not constitute a willful violation of his employer’s standards. The information, however, that claimant put on his call report was false and is not made any less so by the fact that he eventually performed the work. Substantial evidence supports the board’s finding that claimant willfully violated his employer’s policy against submitting false work reports.
In his second assignment of error, claimant contends that, even if submitting a false report were a willful violation of his employer’s standards, it was only an “isolated instanc[e] of poor judgment” and thus not misconduct that should disqualify him from receiving unemployment benefits. As the parties frame the issue on review, it turns on the proper interpretation of the department’s rule defining “misconduct.” Before turning to that question, we first identify “the responsible agency whose order is being reviewed” and then address our standard of review.
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[443]*443KISTLER, J.
The Employment Appeals Board (board) held that claimant was disqualified from receiving unemployment benefits because he intentionally submitted a false work report. On review, claimant does not dispute that he submitted a false report. Rather, he argues that doing so should not disqualify him from receiving benefits. We affirm.
Claimant worked for Excell Marketing, a trading card distributor, as a territory account manager, and his position required him to service various retail outlets throughout Oregon and southwest Washington. Employer required claimant to submit, at the beginning of each week, an itinerary of the work that he expected to accomplish. At the end of each week, claimant was required to file a “call report” that reflected the work that he had actually done that week. Claimant had the discretion to set his own itinerary each week, although he was generally expected to visit four to five stores each day. Employer expected that most of those visits would take place during the daytime work hours, although occasional evening and weekend visits were permitted. Employer also expected, as stated in the employee handbook, that employees would not falsify company records, that they would keep accurate time records, and that they would not engage in dishonest conduct.
Claimant’s itinerary for February 26, 2001 through March 2, 2001, the time period that is relevant in this case, showed that he had an approved vacation day on Monday, February 26, but that he expected to make calls in southern Oregon and Portland the rest of the week. Claimant spent the weekend in Los Angeles and intended to leave for Oregon on Monday, February 26, to resume his job duties the next day. He was not feeling well, however, and delayed his departure. Claimant did not arrive in Oregon until Wednesday evening. He made one sales call that evening in Grants Pass at approximately 10:00 p.m. and then drove to Portland to resume work there Thursday morning.
When claimant submitted his call report for the week of February 26 through March 2, he reported that he had visited stores in Grants Pass, Roseburg, and Eugene on [444]*444Tuesday, February 27, a day that he was in California. He also reported that he had visited seven stores in Portland on Wednesday, February 28, when in fact he was en route from California to Oregon that day and made only one call that night. Claimant did, however, perform work on evenings and on Saturday in order to complete the calls that he reported making on February 27 and 28.
Several months later, employer matched claimant’s call report against his gas credit card receipts. Employer discovered that the locations shown on the credit card receipts conflicted with the work locations that claimant had reported visiting. Employer discharged claimant for falsifying his weekly call report.
Claimant applied for unemployment benefits. Relying on OAR 471-030-0038, the Employment Department (department) denied claimant benefits. It reasoned that he was “discharged for misconduct connected with [his] work” and that his “falsification of the report about [his] work was a willful disregard of the employer’s interest.” Claimant appealed, and an administrative law judge (AU) upheld the denial. Claimant appealed to the board, which also upheld the denial. The board reasoned:
“The employer discharged claimant for falsifying his weekly call report * * *. The employer reasonably expected claimant to be honest in documents he submitted to the employer for work-related purposes. We are persuaded claimant understood that expectation as a matter of common sense and because he admitted that he knew the employer expected accurate weekly call reports.
“* * * When claimant represented to the employer that he had worked in southern Oregon on February 27, 2001, he willfully violated the employer’s standards.
“Claimant also willfully violated the employer’s standards when he represented that he performed work in the Portland metropolitan area on February 28. * * *
“Claimant’s conduct was too serious to constitute an isolated instance of poor judgment. Claimant represented he performed work he did not perform for the employer on the [445]*445days he asserted. Claimant worked without ongoing supervision. The employer needed to have assurances that claimant was honest when not under direct supervision. Claimant’s conduct demonstrated that the employer could not rely on his integrity.”
An employee who “[h]as been discharged for misconduct connected with work” is disqualified from receiving unemployment benefits. ORS 657.176(2)(a). The department has defined the term “misconduct” by rule as
“willful or wantonly negligent violation of the standards of behavior which an employer has the right to expect of an employee * * *. An act or series of actions that amount to a willful or wantonly negligent disregard of an employer’s interest is misconduct.”
OAR 471-030-0038(3)(a). However, the department has also provided that
“[ijsolated instances of poor judgment, good faith errors, unavoidable accidents, absences due to illness or other physical or mental disabilities, or mere inefficiency resulting from lack of job skills or experience are not misconduct.”
OAR 471-030-0038(3)(b).
On review, claimant raises two assignments of error. In his first assignment of error, claimant contends that the board’s initial conclusion — that he willfully violated standards of behavior that employer had the right to expect of him — is not supported by substantial evidence. See OAR 471-030-0038(3)(a). Claimant does not dispute that he represented, on two different days on his call report, that he was in a particular location performing his work duties when, in fact, he was neither at that location nor performing his duties as he reported. He argues, however, that employer failed to prove that submitting a false work report violated company policy. That argument fails. There was evidence before the board that employer had a policy that prohibited dishonesty as well as filing inaccurate company records — a prohibition that the board reasonably could find encompassed claimant’s actions.1
[446]*446Claimant argues alternatively that, because he actually performed the work at a later date and time, his actions did not constitute a willful violation of his employer’s standards. The information, however, that claimant put on his call report was false and is not made any less so by the fact that he eventually performed the work. Substantial evidence supports the board’s finding that claimant willfully violated his employer’s policy against submitting false work reports.
In his second assignment of error, claimant contends that, even if submitting a false report were a willful violation of his employer’s standards, it was only an “isolated instanc[e] of poor judgment” and thus not misconduct that should disqualify him from receiving unemployment benefits. As the parties frame the issue on review, it turns on the proper interpretation of the department’s rule defining “misconduct.” Before turning to that question, we first identify “the responsible agency whose order is being reviewed” and then address our standard of review. See McPherson v. Employment Division, 285 Or 541, 591 P2d 1381 (1979).
On the first issue, the court explained in McPherson that, even though we review the board’s order, the legislature did not assign the board any policy-making authority. Rather, as the court explained in McPherson,
“the administration of [the unemployment compensation] statute is entrusted to the [Director of the Employment Department]. He [or she] is directed to ‘determine all questions of general policy and promulgate rules and regulations and be responsible for the administration of this chapter.’ ORS 657.610. Determinations with respect to a particular claimant’s eligibility are made by the [director’s] ‘authorized representative.’ ORS 657.176(1), ORS 657.265. If the determination is contested, it becomes the subject of a hearing before a referee, who is appointed by the [director]. ORS 657.650(1). A referee’s decision, however, is not subject to the review and approval or disapproval of the [director] but rather to review by the Employment Appeals Board. Indeed, the [Employment Department] may be the party seeking review of the referee’s decision. In other words, the [director] is the ‘agency5 for setting the policy of [447]*447the [department]. His [or her] authorized representative is the ‘agency making the initial decision of a claim, which becomes operative if not contested. Only if the decision of the authorized representative is contested does the referee conduct and decide the ‘contested case.’ Thus, [the referee] serves in a reviewing rather than a policy-determining capacity.”
285 Or at 546-47(footnote omitted).2
Having identified the responsible agency, we turn to our standard of review. On that issue, ORS 657.176(2)(a) provides that an employee who “[h]as been discharged for misconduct connected with work” is disqualified from receiving unemployment benefits. The statute does not define the term “misconduct,” and we have held that it is a delegative term that “ ‘calls for completing a value judgment that the legislature itself has only indicated [.]’ ” Sun Veneer v. Employment Div., 105 Or App 198, 201 n 2, 804 P2d 1174 (1991) (quoting McPherson, 285 Or at 550). As the court explained in McPherson,
“[¡Judicial review of such evaluations, though a ‘question of law,’ requires a court to determine how much the legislature has itself decided and how much it has left to be resolved by the agency. For an agency decision is not ‘unlawful in substance,’ ORS 183.482(8), supra, if the agency’s elaboration of a standard like [‘misconduct’] is within the range of its responsibility for effectuating a broadly stated statutory policy.”
285 Or at 550.
Consistently with its policy-making role, the department has promulgated rules to define the type of misconduct that will disqualify a worker from receiving unemployment benefits. The rules make clear that “isolated instances of poor judgment” are not disqualifying, but they do not specifically address what constitutes poor judgment or when a single act will be too severe to constitute poor judgment. Resolution of those questions requires interpretation of the rules. If the department had interpreted its rule at the conclusion of a [448]*448contested case proceeding, there would be no question that we would defer to that interpretation as long as it was plausible. See Don’t Waste Oregon Com. v. Energy Facility Siting, 320 Or 132, 143, 881 P2d 119 (1994). Here, however, the authorized representative of the department applied the rule to claimant and concluded that claimant had engaged in misconduct that disqualified him from receiving unemployment benefits. The AU affirmed after considering additional evidence that the parties submitted, as did the board. Because neither the ALJ nor the board adopted the rule defining misconduct, we owe their rule interpretation no deference. The question remains, however, whether we owe the authorized representative’s interpretation any deference.
The court’s decision in McPherson guides our resolution of that issue. In McPherson, the Supreme Court explained that it was unclear whether the department had understood that the legislature intended to permit it to determine, within statutory limits, what constituted “good cause.” 285 Or at 551-54. As the court observed, the department may have assumed that, given our decisions defining good cause, it had no policy-making role to play. Id. at 557. The court accordingly concluded:
“We cannot discern what criteria of‘good cause’ the agency might have applied on its own in the absence of that assumption. This does not mean that on the present record the Court of Appeals or this court might not have reached the same result. That, however, is not our assignment but the [department’s], subject only to review whether its assessment of the kind of reasons that are ‘good cause’ to leave employment is ‘unlawful in substance.’ For these reasons, the case must be remanded to the [department] for reconsideration by the [director’s] authorized representative in the light of this opinion.”
Id. The court thus recognized that the authorized representative could, on remand, exercise the authority delegated to the department and determine, at least initially, how the term “good cause” should be applied. Id.] see Trebesch v. Employment Division, 300 Or 264, 276-77, 710 P2d 136 (1985).3 Consistently with the court’s disposition of the case [449]*449in McPherson, we conclude that the authorized representative’s interpretation of the department’s rule is entitled to the same level of deference that we would give the department’s interpretation; that is, we should defer to the department’s (or the authorized representative’s) interpretation as long as it is plausible. See Don’t Waste Oregon Com., 320 Or at 143.
In determining whether the department’s interpretation of its own rule is plausible, we are guided by the Supreme Court’s and our precedent. Interpreting the department’s rule, the Supreme Court has explained “that [even] an isolated wilful act of an employee can amount to misconduct if more severe than poor judgment.” Bunnell v. Employment Division, 304 Or 11, 16-17, 741 P2d 887 (1987). However, when an employee engages in an isolated verbal outburst, followed by an immediate apology, the court has explained that the employee’s behavior can be characterized only as an isolated instance of poor judgment. Id. at 17; see Perez v. Employment Dept., 164 Or App 356, 364-65, 992 P2d 460 (1999) (reaching the same conclusion when a claimant told his supervisor to “stick it” one day but apologized the next). Conversely, in City of Grants Pass v. Employment Division, 94 Or App 328, 332, 765 P2d 237 (1988), we held that a police officer’s intentional lie in filing an official report was too serious, as a matter of law, to qualify as an isolated instance of poor judgment.
This case falls somewhere between those two extremes, although it is closer to City of Grants Pass. In both cases, the decision to file a false report was deliberate. It was not the sort of spontaneous outburst, followed by an immediate apology, that made the employee’s actions excusable in Bunnell and Perez. Moreover, the nature of the police officer’s responsibilities informed our conclusion in City of Grants Pass, 94 Or App at 331-32, that his deliberate breach of those responsibilities precluded his actions from being seen as simply poor judgment. Here, the unsupervised nature of claimant’s work put a premium on honestly reporting his efforts on employer’s behalf. In the same way that the employee’s dishonesty in City of Grants Pass was a serious breach of his employer’s legitimate expectations, so too was claimant’s dishonesty here. We need not decide, as we did in City of Grants Pass, that claimant’s conduct could not be considered, as a [450]*450matter of law, poor judgment. It is sufficient to say in this case that the department’s conclusion reflects a permissible interpretation of its own rule.4
The dissent would reach a different conclusion. In its view, several “common-sense criteria” should be considered in determining when something less than criminal conduct but more egregious than back-talk constitutes poor judgment. 187 Or App at 452-53 (Schuman, J., dissenting). Applying those criteria, it would hold that “what this case presents is poor judgment and nothing more.” Id. at 453 (Schuman, J., dissenting). Whatever merit the dissent’s suggestions might have as a policy matter, the question of which criteria the department should employ in interpreting its rule is, in the first instance, for the department. McPherson, 285 Or at 557. Only if we can say that the department’s interpretation is not plausible may we override its judgment. Don’t Waste Oregon Com., 320 Or at 143. Considered on its own terms, the department’s rule focuses on the nature of the employee’s actions, not on the criteria that the dissent would employ. See 187 Or App at 450 n 4. This is not to say that the department may not consider those criteria, only that the department was not required to give them primacy.
Affirmed.