Jeffries v. Wal-Mart Stores, Inc.

15 F. App'x 252
CourtCourt of Appeals for the Sixth Circuit
DecidedJuly 20, 2001
DocketNo. 99-4150
StatusPublished
Cited by16 cases

This text of 15 F. App'x 252 (Jeffries v. Wal-Mart Stores, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Sixth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jeffries v. Wal-Mart Stores, Inc., 15 F. App'x 252 (6th Cir. 2001).

Opinions

BOGGS, Circuit Judge.

Amy Ruth Jeffries sued her employer for unlawful race discrimination and retaliation under Title VII and largely parallel provisions of Ohio law. A jury returned a verdict for Jeffries on the retaliation claim and awarded $8500 in compensatory damages and $425,000 in punitive damages. Wal-Mart appealed. Because the record contained evidence on which the jury could base its findings of retaliation and punitive-damages liability, we affirm.

I

Amy Jeffries began working at WalMart’s Fairlawn, Ohio, store as a courtesy desk clerk and Customer Service Manager on November 5,1992, and was promoted to “lead” Customer Service Manager on June 8, 1993. In that role, she was responsible for the “front end” of the store and served as immediate supervisor of the lay-away department, the cashiers, the greeters, the courtesy desk, and the other Customer Service Managers. She supervised as many as 100 people, depending on the season, including interviewing, hiring, teaching orientation classes, evaluating, “coaching” (delivering reprimands), giving raises, handling certain scheduling matters, and terminating employees. After she expressed interest in being promoted to store-wide Personnel Manager, the store’s then-serving Personnel Manager, Patty Terry, permitted Jeffries to work alongside her and gave her access to more management “personnel options” than she would otherwise have had, including access to files concerning worker’s compensation, customer injuries, and annual reviews.

Terry took temporary leave from WalMart in October 1996, at which time District Manager Richard “Dick” Pouliot assigned Theresa Kruft, who had no personnel experience and had been hired by Jeffries three months earlier as an entry-level Customer Service Manager, to fill Terry’s position during her leave. After a brief return to work, Terry resigned from Wal-Mart in March 1997. Kruft and Jeffries both applied to fill Terry’s position permanently. Sensing that store manager Don Davis did not like her because she is black, Jeffries began to fear [256]*256being passed over for a job she perceived as rightfully hers. Although Wal-Mart’s decision had not been announced (it had already been made), Jeffries scheduled a meeting with the Ohio Civil Rights Commission (“OCRC”) to ascertain her options if she did not receive the promotion. The meeting was set for the following week, after Easter Sunday. Her intention to file a civil-rights charge if she did not obtain the promotion became known at the store, although the record does not reveal whether Jeffries mentioned it to a friendly co-worker or addressed comments directly to decision-making personnel.

On Good Friday, March 27, 1997, District Manager Pouliot visited the Fairlawn store. Jeffries planned to speak to him about what she perceived as a delay in making the Personnel Manager decision, but events took an unexpected turn. According to assistant store manager and Jeffries’s one-time personal friend Kirk Williams, he began speaking with Jeffries about scheduling problems on the courtesy desk over the busy holiday weekend, but she seemed distracted. He claimed that Jeffries started saying negative things about Wal-Mart and the people who worked there. When he asked if she would be working on Saturday and she demurred, saying that she had too many other things to do that weekend, Williams seized her employee badge, clocked her out, and instructed her to take the rest of the day off. Later, he decided that things had gotten out of hand and told Jeffries that “if she felt that vehement about staying, then she could stay.” Jeffries told a similar story but characterized Williams as having flown into a rage and described Williams’s attempt to treat the event like a joke as a “whitewash.”

Too upset to remain at work after the brouhaha, Jeffries went home and called Wal-Mart’s home office in Bentonville, Arkansas, to report the events. Regional Personnel Manager Martin Roberts took the call and assured Jeffries that “someone from Bentonville” would meet her at the Fairlawn store on Monday, her next scheduled workday, to look into the matter. On Monday, Jeffries received official word that Wal-Mart had promoted Kruft. She never heard from anyone “from Benton-ville.” By Wednesday, Jeffries decided that the stress from the Good Friday incident had become too much, so she took medical leave through April 20, 1997. During her leave, she wrote to District Manager Pouliot to complain about the Good Friday incident and, on April 14, 1997, filed a charge with the OCRC concerning the Good Friday incident and Wal-Mart’s allegedly discriminatory failure to promote her.

Upon her April 20, 1997, return to work, Jeffries found her office cleaned out, her scheduling duties revoked, and her computer access curtailed. In her view, manager Davis and assistant manager Williams had become far less supportive and had started looking for things to “pick” her about. On April 28th, Jeffries asked for and received a transfer to the jewelry department “to escape the harassment.”

Wal-Mart’s answer to the OCRC charge accused Jeffries of displaying favoritism in handling employees, which supposedly justified not promoting her to Personnel Manager. When she learned of Wal-Mart’s position, she drew up and brought to work a statement attesting to her fairness, which garnered the signatures of 77 employees, including 17 managers, by day’s end. Williams and Davis considered Jeffries guilty of passing a petition in violation of Wal-Mart rules concerning proper use of company time and disciplined her with a written reprimand. Jeffries com[257]*257plained that such a severe method of “coaching” for a first infraction was unnecessary and had inappropriately skipped past less significant forms of discipline: “coaching for success” and “coaching for improvement” with a verbal reprimand.

In August 1997, after only a few months in her new role, Kruft gave notice of her intention to leave the Personnel Manager job, so Jeffries “let everybody know [that she was] interested in th[e] position.” She entered her application in the computer and, “just to make sure I cover myself,” wrote Dick Pouliot again requesting “an opportunity to interview for Personnel.” Wal-Mart claims that Jeffries was ineligible for the promotion to replace Kruft because company policy prohibited promoting someone who had a written reprimand less than six months old in her file and also prohibited transferring someone twice within six months. Williams conceded that management has discretion to lift these two bars to advancement. Apparently Wal-Mart did not exercise this discretion in Jeffries’s favor, as the company hired Tiana Ferrell, a Caucasian without any personnel experience, in late July 1997. Ferrell’s tenure as Personnel Manager proved short-lived: she left in September. On November 11, 1997, WalMart promoted Troy Denefield, who is black, to replace Ferrell. According to Jeffries, this violated company policy insofar as Denefield, who had no personnel experience, had been hired by Kruft just five months before his promotion and WalMart generally requires six months of service before consideration for a promotion.

Jeffries’s discrimination charges proceeded to litigation in the district court. Her discriminatory failure-to-promote claim with respect to the August 1997 promotion of Tiana Ferrell survived WalMart’s motion for summary judgment.

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15 F. App'x 252, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jeffries-v-wal-mart-stores-inc-ca6-2001.