Janusz v. Northeast Utilities

2014 DNH 183
District Court, D. New Hampshire·Decided September 4, 2014·No. 12-cv-001-LM·Published

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW HAMPSHIRE

Judith Janusz

v. Civil No. 12-cv-001-LM Opinion No. 2014 DNH 183

Northeast Utilities Service Company and Public Service Company of New Hampshire

O R D E R

In a case that has been removed from the Hillsborough County Superior Court, Judith Janusz originally sued her former employer in six counts, asserting claims for age discrimination and disability discrimination under federal and state law. Janusz has since consented to dismissal of three of her claims and, as a result, her case now consists of claims for age discrimination under: (1) the Age Discrimination in Employment Act (“ADEA”), 42 U.S.C. §§ 621-634 (Count I); and (2) New Hampshire’s Law Against Discrimination, N.H. Rev. Stat. Ann. (“RSA”) ch. 354-A (Counts III and IV). Before the court is defendants’ motion for summary judgment. Plaintiff objects. For the reasons detailed below, defendant’s motion is denied.

Summary Judgment Standard “Summary judgment is appropriate when there is no genuine issue of material fact and the moving party is entitled to

judgment as a matter of law.” Ponte v. Steelcase Inc., 741 F.3d 310, 319 (1st Cir. 2014) (quoting Cortés–Rivera v. Dept. of Corr., 626 F.3d 21, 26 (1st Cir. 2010)); see also Fed. R. Civ. P. 56(a). A factual “dispute [is] genuine if ‘a reasonable jury, drawing favorable inferences, could resolve it in favor of the nonmoving party . . . .’” Travers v. Flight Servs. & Sys., Inc., 737 F.3d 144, 146 (1st Cir. 2013) (quoting Triangle Trading Co. v. Robroy Indus., Inc., 200 F.3d 1, 2 (1st Cir. 1999)). When ruling on a motion for summary judgment, the court must “view[] the entire record ‘in the light most hospitable to the party opposing summary judgment, indulging all reasonable inferences in that party’s favor.’” Winslow v. Aroostook Cnty., 736 F.3d 23, 29 (1st Cir. 2013)) (quoting Suarez v. Pueblo Int’l, Inc., 229 F.3d 49, 53 (1st Cir. 2000)).

“The object of summary judgment is to ‘pierce the boilerplate of the pleadings and assay the parties’ proof in order to determine whether trial is actually required.’” Dávila v. Corp. de P.R. para la Diffusión Púb., 498 F.3d 9, 12 (1st Cir. 2007) (quoting Acosta v. Ames Dep’t Stores, Inc., 386 F.3d 5, 7 (1st Cir. 2004)). “[T]he court’s task is not to weigh the evidence and determine the truth of the matter but to determine whether there is a genuine issue for trial.” Noonan v. Staples,

Inc., 556 F.3d 20, 25 (1st Cir. 2009) (citations and internal quotation marks omitted).

“The nonmovant may defeat a summary judgment motion by demonstrating, through submissions of evidentiary quality, that a trialworthy issue persists.” Sánchez-Rodríguez v. AT&T Mobility P.R., Inc., 673 F.3d 1, 9 (1st Cir. 2012) (quoting Iverson v. City of Boston, 452 F.3d 94, 98 (1st Cir. 2006)). Thus, “[c]onclusory allegations, improbable inferences, and unsupported speculation, are insufficient to establish a genuine dispute of fact.” Travers, 737 F.3d at 146 (quoting Triangle Trading, 200 F.3d at 2). “Rather, the party seeking to avoid summary judgment must be able to point to specific, competent evidence to support his [or her] claim.” Sánchez-Rodríguez, 673 F.3d at 9 (quoting Soto-Ocasio v. Fed. Ex. Corp., 150 F.3d 14, 18 (1st Cir. 1998) (internal quotation marks omitted).

Background

Unless otherwise indicated, the following facts are undisputed. In 1996, Public Service Company of New Hampshire (“PSNH”) hired Judith Janusz to work as a Customer Service Representative (“CSR”) in its call center. In 2007, Janusz and all of PSNH’s call-center employees became employees of Northeast Utilities Service Company (“NUSCO”). Janusz had two

main duties as a CSR, providing service over the telephone to customers who called in, and working over the radio to dispatch repair crews. For her entire time at PSNH and NUSCO, she was assigned to the second shift, which ran from mid-afternoon to midnight.

As a CSR, Janusz was directly supervised by a Customer Service Supervisor, also known as a Team Lead. At the times relevant to this matter, Janusz’s initial Team Lead was Cassandra Powers. Powers was later replaced by Lea Francoeur. Team Leads reported to a position known as “Supervisor-Customer Service,” which was filled at all relevant times by Lori Levesque. Levesque reported to David Slater, who was the call center’s Customer Service Manager from 2009 onward.

In her affidavit, Janusz describes the following conduct to which she was exposed:

8. I believe I was fired due to my age because there were regularly comments made to me about how old I was, and that it was almost time for me to retire, which I had no plans to do any time soon. These comments started after Ms. Levesque . . . became my supervisor, in approximately 2005, when I was 57 years of age.

. . . .

10. Levesque, and sometimes David Slater, Call Center Customer Service Manager (from [the] time he was hired), both supervisory to me, repeatedly made comments including but not limited to these:

“You are the oldest one in Customer Service” “Are you going senile?”

“I can’t believe at your age that you work all of these hours”

“You would never know how old you are” “For someone your age, you do a lot” “You’re too old to do that. Let me do it”

“How long before you retire? You must be close in age.”

11. Whenever I hesitated in answering a question, Gary Cronin (another supervisor), Slater and Levesque would say, “Tough to get old.” Mr. Cronin used to talk about my age, but I thought he was kidding at the time. Becky Paquette, a supervisor on weekends, made comments about my age.

12. Comments about my age started when I was in my late-50’s, and occurred frequently (sometimes multiple times on one day, sometimes once after a three day break, and sometimes every day during the week), mostly by the above named supervisors, primarily Levesque.

13. These comments made me feel like I did not matter to them; that I was insignificant. Given how hard I worked, I thought I should not have been subjected to this treatment, I felt singled out, and it was hurtful. The comments were embarrassing and demeaning.

14. Levesque would post each person’s birthday and/or years of service with the company on the reader board in Customer Service. My milestone of ten years of service came and went, and my birthdays came and went. When I finally mentioned the lack of

acknowledgement to Levesque, she said, “Do you really want everyone to know how old you are?”

Pl.’s Mem. of Law, Ex. 1 (doc. no. 21-2), at 2-3.

In the spring of 2010, both Janusz and her Team Lead, Powers, requested transfers to the first shift, by utilizing the company’s “bid” process. Janusz says she wanted to change shifts “to get out of the negative environment [and that she was] tired of hearing about her age, and the other comments from her supervisors.” Janusz Aff. (doc. no. 21-2) ¶ 19.1 Both Janusz and Powers had their bids accepted in April. When Janusz’s bid was accepted, Levesque told her that her shift change would not happen until there was qualified back-up staff in place, probably in the early fall. By July, Powers was moved into a first-shift Team Lead position, while, at the time of her August discharge, Janusz had yet to be transferred to a first-shift CSR position.

The record contains notes written by Francoeur documenting interactions she had with Janusz, on August 5 and 6, concerning the manner in which Janusz was carrying out her

1 While Janusz’s affidavit characterizes the negative environment of the second shift as including comments and conduct of a sexual nature as well as comments and conduct directed toward her physical abilities, the court draws the inference, favorable to Janusz, that the ageist comments alone were sufficient to motivate Janusz to seek a different shift.

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Janusz v. Northeast Utilities, 2014 DNH 183 (D.N.H. 2014).

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