Jane Doe (J.R.L.) v. Hilton Domestic Operating Company Inc. and Crosstown Center Hotel LLC d/b/a Hampton Inn & Suites

CourtDistrict Court, D. Massachusetts
DecidedNovember 18, 2025
Docket1:24-cv-13227
StatusUnknown

This text of Jane Doe (J.R.L.) v. Hilton Domestic Operating Company Inc. and Crosstown Center Hotel LLC d/b/a Hampton Inn & Suites (Jane Doe (J.R.L.) v. Hilton Domestic Operating Company Inc. and Crosstown Center Hotel LLC d/b/a Hampton Inn & Suites) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jane Doe (J.R.L.) v. Hilton Domestic Operating Company Inc. and Crosstown Center Hotel LLC d/b/a Hampton Inn & Suites, (D. Mass. 2025).

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF MASSACHUSETTS ___________________________________ ) JANE DOE (J.R.L.), an individual, ) ) Plaintiff, ) ) Civil Action v. ) No. 24-cv-13227-PBS ) HILTON DOMESTIC OPERATING COMPANY ) INC. and CROSSTOWN CENTER HOTEL ) LLC d/b/a HAMPTON INN & SUITES, ) ) Defendants. ) )

MEMORANDUM AND ORDER

November 18, 2025

Saris, J. INTRODUCTION Plaintiff Jane Doe (J.R.L.) brings this lawsuit under the Trafficking Victims Protection Reauthorization Act (“TVPRA”), 18 U.S.C. § 1581 et seq., against Defendants Hilton Domestic Operating Company Inc. (“Hilton”) and Crosstown Center Hotel LLC d/b/a Hampton Inn & Suites (“Crosstown” and, together with Hilton, “Defendants”).1 Plaintiff alleges that she was sex trafficked between 2010 and 2014 at a Hampton Inn & Suites (“Hampton Inn”) in Boston, Massachusetts, that was owned and operated by Crosstown as a Hilton-branded franchise. Plaintiff seeks to hold Defendants

1 Plaintiff named Hilton Domestic Management LLC as an additional defendant in her complaint but has voluntarily dismissed that party from this suit. civilly liable under 18 U.S.C. § 1595(a) for financially benefiting from participation in a venture that they knew or should have known was engaged in a violation of the sex trafficking statute.

Defendants now move to dismiss Plaintiff’s complaint under Federal Rule of Civil Procedure 12(b)(6), arguing that her suit is time- barred and that she has failed to plausibly allege a claim under the TVPRA. After hearing, the Court DENIES Hilton’s and Crosstown’s motions to dismiss (Dkts. 16, 21). BACKGROUND The Court draws the following background from the well-

pleaded facts in the complaint. See Burt v. Bd. of Trs. of the Univ. of R.I., 84 F.4th 42, 50 (1st Cir. 2023). I. Plaintiff’s Sex Trafficking Plaintiff met her trafficker in 2010. Starting that May, the trafficker forced Plaintiff to engage in commercial sex acts numerous times a day. The trafficker used physical and mental abuse and financial dependence to coerce Plaintiff into performing these acts. Some of these forced commercial sex acts occurred in hotel rooms at a Hampton Inn located in Boston, Massachusetts. That hotel was owned and operated by Crosstown as a Hilton franchise. Both Crosstown and Hilton received revenue from the rental of hotel rooms in which Plaintiff was trafficked. Plaintiff was trafficked at the Hampton Inn from May 2010 through December 2014. Plaintiff’s trafficker trafficked other victims at the Hampton Inn as well. Plaintiff alleges that there were obvious signs she was being

trafficked at the Hampton Inn and that these “red flags” were well known in the hotel industry, including by Crosstown and Hilton. The hotel rooms in which she was trafficked were often paid for with cash or prepaid cards. The “Do Not Disturb” door hanger stayed up for consecutive days, and housekeeping was prevented from entering the room for regular cleaning. Plaintiff’s trafficker was frequently present with her at check-in and lingered in the hotel or parking lot when she was with a john. Plaintiff had at least five johns each day, and those men visited for brief periods of time at unusual hours. Hotel management and staff “knew [Plaintiff] as a regular and allowed her and/or her trafficker to have any room they wanted.” Dkt. 1 ¶ 77(g). The staff also provided extra

towels and housekeeping services once the trafficker vacated the rooms. Other victims were trafficked at the Hampton Inn both before and at the same time as Plaintiff. Plaintiff alleges that some of these victims also exhibited obvious indications of trafficking, such as large numbers of men entering and leaving their rooms, frequent requests for clean towels and sheets, and signs of drug use. Online reviews of the Hampton Inn between 2010 and 2018 described homelessness and drug dealing in the area and prostitutes at the hotel bar. II. Relationship Between Crosstown and Hilton

As franchisor, Hilton established standards, policies, and systems for Crosstown’s operation of the Hampton Inn. Hilton enforced standards for employee hiring and training, staffing levels, guest verification and check-in, insurance coverage, reporting and recordkeeping, and building maintenance. Hilton participated in employment decisions for the Hampton Inn and set employee wages. Hilton established prices for room rentals; required Crosstown to use centralized platforms for room reservations, payments, property management, and guest complaints; and mandated that Crosstown purchase goods and supplies from approved vendors. Hilton signed off on any marketing undertaken by Crosstown and had the right to inspect the Hampton Inn. Hilton

also had access to surveillance cameras and security systems at the Hampton Inn. Starting in 2010, Hilton publicly committed to efforts to stop sex trafficking at its hotels. Hilton instituted centralized policies regarding training, reporting, and monitoring in order to combat sex trafficking. Hilton monitored news stories and online reviews for indicia of criminal activity at its hotels, some of which described sex trafficking and prostitution between 2007 and 2014. Hilton required Crosstown to report any suspected criminal activity at the Hampton Inn. Hilton received reports from Crosstown and others of crime at the Hampton Inn, including sex trafficking.

Hilton regularly inspected the Hampton Inn and monitored guest surveys, online reviews, customer complaints, and data on the Hampton Inn’s operations and its customers. LEGAL STANDARD To survive a motion to dismiss for failure to state a claim under Rule 12(b)(6), a complaint must allege “a plausible entitlement to relief.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 559 (2007). “While a complaint attacked by a Rule 12(b)(6) motion

to dismiss does not need detailed factual allegations, a plaintiff’s obligation to provide the grounds of his entitlement to relief requires more than labels and conclusions, and a formulaic recitation of the elements of a cause of action will not do.” Id. at 555 (cleaned up). This standard requires a court to “separate the complaint’s factual allegations (which must be accepted as true) from its conclusory legal allegations (which need not be credited).” Kando v. R.I. State Bd. of Elections, 880 F.3d 53, 58 (1st Cir. 2018) (quoting Morales-Cruz v. Univ. of P.R., 676 F.3d 220, 224 (1st Cir. 2012)). The court must then determine whether the factual allegations permit it “to draw the reasonable inference that the defendant is liable for the misconduct alleged.”

Germanowski v. Harris, 854 F.3d 68, 72 (1st Cir. 2017) (quoting Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009)). The court may grant a motion to dismiss premised on an affirmative defense if “(i) the facts establishing the defense are definitively ascertainable from

the complaint and the other allowable sources of information, and (ii) those facts suffice to establish the affirmative defense with certitude.” Burt, 84 F.4th at 50 (quoting Nisselson v. Lernout, 469 F.3d 143, 150 (1st Cir. 2006)). DISCUSSION I.

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Jane Doe (J.R.L.) v. Hilton Domestic Operating Company Inc. and Crosstown Center Hotel LLC d/b/a Hampton Inn & Suites, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jane-doe-jrl-v-hilton-domestic-operating-company-inc-and-crosstown-mad-2025.