Cruz v. Farmers Insurance

42 F.4th 1205
Court of Appeals for the Tenth Circuit·Decided August 3, 2022·No. 21-1069·Published·Cited by 24 cases

Opinion

FILED

United States Court of Appeals PUBLISH Tenth Circuit

UNITED STATES COURT OF APPEALS August 3, 2022

Christopher M. Wolpert

FOR THE TENTH CIRCUIT Clerk of Court

MICHAEL CRUZ, Plaintiff - Appellant, v. No. 21-1069

FARMERS INSURANCE EXCHANGE; TRUCK INSURANCE EXCHANGE; FIRE INSURANCE EXCHANGE; MID- CENTURY INSURANCE COMPANY; FARMERS NEW WORLD LIFE INSURANCE COMPANY,

Defendants - Appellees.

Appeal from the United States District Court for the District of Colorado (D.C. No. 1:19-CV-02337-MEH)

Ralph E. Lamar, Allentown, Pennsylvania, for Plaintiff-Appellant.

James R. Holland, II, (Laura Bailey Brown of Fisher & Phillips, LLP, with him on the brief), Kansas City, Missouri, for Defendants-Appellees.

Before MORITZ, KELLY, and BRISCOE, Circuit Judges.

MORITZ, Circuit Judge.

Michael Cruz sued defendants alleging that they terminated his contract, under which he sold defendants’ insurance products, on the basis of race, in violation of

Appellate Case: 21-1069 Document: 010110719735 Date Filed: 08/03/2022 Page: 2

42 U.S.C. § 1981. In support, Cruz relied on a statement allegedly made by his district manager, which Cruz argued represented direct evidence of discrimination, as well as circumstantial evidence. The district court granted summary judgment to defendants, ruling that the district manager’s statement was inadmissible hearsay and that Cruz’s circumstantial evidence did not otherwise demonstrate discriminatory intent. Without considering Cruz’s circumstantial evidence, we reverse because the district manager’s alleged comment was not inadmissible hearsay; it was admissible under Federal Rule of Evidence 801(d)(2)(D) as a party-opponent admission made by an agent within the scope of the agency relationship. And because that admission constitutes direct evidence of discrimination, it precludes summary judgment for defendants.

Background

Cruz, a Hispanic man of Mexican-American heritage, brought this action against Farmers Insurance Exchange, Truck Insurance Exchange, Fire Insurance Exchange, Mid- Century Insurance Company, and Farmers New World Life Insurance Company (collectively, Farmers). For over 30 years, Cruz sold Farmers insurance policies as an independent contractor under an Agency Appointment Agreement, which we refer to here simply as the contract. Although Farmers classifies insurance agents as independent contractors, it maintains a hierarchy of managers who are responsible for certain geographic regions: Territory managers oversee area sales managers. And area sales managers oversee district managers, who in turn oversee insurance agents within their

Appellate Case: 21-1069 Document: 010110719735 Date Filed: 08/03/2022 Page: 3

divisions. Farmers classifies district managers as independent contractors, but area sales managers and territory managers are employees.

The events leading to Cruz’s lawsuit began in January 2017 when Dan French, a local resident, called Cruz’s office and asked to be removed from Farmers’ mailing list. According to Cruz, French was rude and disrespectful, leading Cruz to hang up the phone. French called back, and Cruz hung up again. After the calls, French located Roy Smith, a top Farmers executive, on LinkedIn and messaged him to complain that Cruz was unprofessional. Smith forwarded the complaint, which was eventually sent to Todd Brooks, a territory manager. Brooks asked Curt Elsbury, an area sales manager, and Clint Sales, a district manager, to investigate and resolve the issue. To begin the investigation, Sales emailed Cruz to arrange a phone call to discuss the incident. Sales stated in his email that he would need to report back to Brooks the next morning.

Meanwhile, French called back a third time when Cruz was out of the office. This time, French spoke to Kandace Diekman, Cruz’s wife and office assistant. According to Diekman, French was “raging,” “belligerent,” and “screaming.” App. vol. 2, 242, 244. She testified that French said, “I’ve already called twice, and nobody’s helping me stop this mail, and being as you’re not going to fix it, I’m going to come down to the office and fix it.” Id. at 242. Diekman hung up after French called her profane names and refused to calm down.

Shortly after, Diekman called Sales to inform him about the call. Sales asked Diekman to send him an email describing what happened. Relevant to this appeal, Diekman wrote the following sentence at the end of the email: “I’m not afraid[,] and we

Appellate Case: 21-1069 Document: 010110719735 Date Filed: 08/03/2022 Page: 4

are going to be open[;] I carry[,] and if I feel threatened[,] I will blow a hole in him the size of Uganda.”1 Id. at 285.

Sales continued to investigate, asking Cruz and Diekman to send a timeline of events and telling them he would need to send the information to the territory office. Cruz provided Sales with a timeline, and Sales spoke with Cruz and Diekman multiple times regarding the incident. Based on the information Sales gathered, he emailed Brooks and Elsbury to summarize the incident.

Elsbury then sent Cruz a letter outlining Sales’s investigation into the French complaint. Elsbury stated that the territory office had reached out to French, listened to his perspective on the incident, and resolved the issue by removing French from Farmers’ mailing list. Although Elsbury acknowledged Cruz’s position on the issue, as relayed by Sales, Elsbury nevertheless cautioned Cruz to maintain professionalism and uphold the Farmers brand. Elsbury concluded by stating, “No further actions will be taken at this time, but I do want to remind you that any further incidents could jeopardize your [contract].” Id. at 286.

As it turned out, that was not the end of the matter. Farmers contends that when Elsbury said no further action would be taken, Brooks and Chara Kautz, a territory agency manager who reported to Brooks, were unaware of Diekman’s email. After

1 Diekman sent the email from Cruz’s email account, which caused confusion about the true author. The parties argue at length about whether Farmers knew that Diekman wrote the email but nevertheless blamed Cruz. Because this dispute is not relevant to our disposition of the appeal, we need not address it.

Appellate Case: 21-1069 Document: 010110719735 Date Filed: 08/03/2022 Page: 5

Brooks and Kautz learned about the email about a month or two later, they “re[]opened the matter to determine if further action was warranted.” App. vol. 4, 622.

Based on this reopening, Elsbury informed Sales that Farmers was considering terminating Cruz’s contract. According to Sales, Elsbury instructed him to contact Cruz’s office to let him know that Farmers was considering terminating the contract and to schedule an appointment between Elsbury and Cruz. The same day, Sales called Cruz’s office and spoke to Diekman. Diekman testified that Sales said, “I don’t even know how to tell you this. I’ve been on the phone this morning with [Elsbury], and they want to terminate [Cruz’s] contract.” App. vol. 2, 246. Diekman asked for more detail and, according to her, Sales responded, “[I]t comes down to[,] they don’t want a brown man running around—some crazy brown man running around with a gun.”2 Id. at 246–47.

Two days later, Sales asked Elsbury for an update by email, and Elsbury replied that Farmers was “re[]reviewing the situation between [Cruz] and [French].” Id. at 273. Sales forwarded this update to Cruz.

Shortly thereafter, Elsbury sent a memorandum to Kautz recommending that Farmers terminate the contract. Elsbury referenced Sales’s investigation, citing the French incident and Diekman’s email as grounds for termination. According to Elsbury, Cruz breached the contract’s requirement that agents “conform to normal good business

Free access — add to your briefcase to read the full text and ask questions with AI

Cruz v. Farmers Insurance, 42 F.4th 1205 (10th Cir. 2022).

42 F.4th 1205 (Cruz v. Farmers Insurance) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related