ITT Consumer Financial Corp. v. Tovar

932 S.W.2d 147, 1996 WL 390096
CourtCourt of Appeals of Texas
DecidedOctober 16, 1996
Docket08-95-00385-CV
StatusPublished
Cited by37 cases

This text of 932 S.W.2d 147 (ITT Consumer Financial Corp. v. Tovar) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
ITT Consumer Financial Corp. v. Tovar, 932 S.W.2d 147, 1996 WL 390096 (Tex. Ct. App. 1996).

Opinion

OPINION

BARAJAS, Chief Justice.

This is an appeal from a judgment on a jury verdict awarding Appellee actual and punitive damages for negligence, gross negligence and intentional infliction of emotional distress. We reverse and render.

I. SUMMARY OF THE EVIDENCE

Appellee holds a degree in criminal justice and works as a paralegal specialist for the United States Customs Service. In late 1987, Appellee bought a home and invited his best friend from high school, Frank Chavira, who was working at Appellant’s consumer loan office as an assistant manager, 1 to share the house. Chavira paid for a room of his own and a half share of the utilities. Appel-lee, however, had problems getting Chavira to pay his rent and bills in a timely fashion. Therefore, beginning in 1988, Appellee allowed Chavira to deposit checks into his personal bank account. When Chavira needed money, Appellee would either write him a check, withdraw money from an ATM, or give Chavira his ATM card to withdraw a specific amount.

Appellant is engaged in the business of consumer lending nationwide and had several branches in El Paso. Appellant employed approximately a dozen auditors who conducted periodic branch audits pursuant to a program encompassing 250 areas of office operation. The El Paso Number One Branch (“the Branch”), where Chavira worked, was audited (the “250-point audit”) in December 1987, and it received an above average “C + ” rating, meaning that the Branch was running generally within company guidelines. 2 It is undisputed that this auditing program was not designed to detect fraud.

The Branch was not audited again until 1992. According to Appellant’s former audit supervisor, a branch receiving a “C” grade would generally be audited again within approximately two years after the previous audit. 3

In addition to the 250-point audits, Appellant employed regional managers, each responsible for eight to twelve branches, who were required to audit the branches in their region every 120 days by taking a statistical sampling of loans made since the previous 120 day audit. The sample loans were reviewed pursuant to a twenty point check system to determine whether they complied with company policy.

On December 29, 1989, Rose Santana, a Branch employee, discovered irregularities in six accounts. Neither the aforementioned 250-point audit nor the 120 day audit had uncovered these irregularities. This finding launched a lengthy investigation by Regional Manager Ray Chavez and Director of Security and Special Investigations Jim Klein. On January 4,1990, Chavira confessed to embezzling through eighteen fraudulent accounts. Appellant immediately suspended him without pay and turned him over to the El Paso Police.

It was eventually revealed that Chavira, between May 1987 and January 1990, embezzled $59,178 from Appellant by creating twenty-nine fictitious loans. Chavira created files to make the fictitious loans appear legitimate, then later destroyed the files for twenty-seven of the twenty-nine accounts. Chavi-ra would prepare a loan application and then *151 instract other branch employees to do the required pre-loan verifications, explaining that the customer would come to the office after hours to close the loans with him. Cha-vira also made entries into the computer system indicating that a check was received. Thus, employees, believing that a post-dated cheek had been received, would not follow up with the customer. Beginning in October 1989, Chavira kept control of all post-dated checks received by the Branch, making it more difficult for employees to know what checks had been received. Eventually, he used one month deferments to make the delinquent accounts appear current. Although Appellant allowed customers two deferments a year, some accounts had as many as nineteen deferments.

For the first twelve months of the fraud, Chavira passed the fraudulent checks through his own MBank checking account. Thereafter, Chavira closed his account and began using Appellee’s El Paso Teacher’s Credit Union checking account to clear the checks and obtain the cash proceeds. Chavi-ra eventually deposited seventeen embezzled checks totaling $84,523.66 into Appellee’s account. Although Appellee had two accounts with Appellant, neither account was affected by Chavira’s embezzling and money laundering schemes. Regarding the money deposited into Appellee’s account and the fact that he was unaware of the deposits, Appellee testified as follows:

Q. Did they (Chavez and Klein) ask you if you were balancing — or how you balanced your checking account?
A. Yes, sir, they did.
Q. And what did you tell them about that?
A. I told them that I do receive statements and that I do look at them. However, my main method of balancing my checkbook was to call the bank and they give you the information, if you want the last five checks, or the last three checks, the last deposits, and I would — I personally preferred doing it that way.

On March 27,1990, Jim Klein and Appellee had a telephone conversation regarding the seventeen embezzled checks deposited into his account. Klein explained that each of the checks bore a first endorsement in the customer’s name and a second endorsement in the name of Appellee. Appellee declared that he had no knowledge of the cheeks.

The following day, Appellee went to Appellant’s offices to examine the checks. Klein asked Appellee if he knew Chavira, but at no time informed him about the underlying fraudulent loans. Appellee examined twelve of the embezzled checks and confirmed his account number which appeared on each of the checks below the endorsement in Appellee’s name. Appellee again denied knowledge of the checks and stated that the endorsements in his name were forgeries. Appellee stated that he did not have any roommates who might have access to his account without his knowledge. 4

Chavira was arrested on December 29, 1991. Appellee bailed him out of jail the next day and took him to see an attorney. At this point, Appellee was informed about the fraud and the money being laundered through his account.

On May 15, 1990, Chavez and Klein gave the El Paso Police Department their investigative report entitled “Statement Regarding Embezzlement.” This report provided, in pertinent part to Appellee:

PURPOSE OF THIS STATEMENT

This statement provides information relating to the admitted embezzlement of over $20,000 by an ITT Financial Services employee, Frank Chavira.
ITT Financial Services requests the information presented herein be reviewed and further investigated by law enforcement officials for the purpose of filing criminal charges, on Frank Chavira and other co-conspirators, as appropriate.
⅜ ⅜ ⅜ ⅜ ⅜ ⅜
*152 DISPOSITION OF DIVERTED CHECKS

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Bluebook (online)
932 S.W.2d 147, 1996 WL 390096, Counsel Stack Legal Research, https://law.counselstack.com/opinion/itt-consumer-financial-corp-v-tovar-texapp-1996.