In re Google Assistant Privacy Litigation

District Court, N.D. California·Decided January 11, 2022·No. 5:19-cv-04286·Unknown

Opinion

ASIF KUMANDAN, et al., Case No. 19-cv-04286-BLF

Plaintiffs, ORDER GRANTING MOTION TO v. DISMISS COUNTS 8 AND 9 OF THE FOURTH AMENDED GOOGLE LLC, et al., CONSOLIDATED CLASS ACTION COMPLAINT Defendants. [Re: ECF No. 144]

Before the Court is Defendants Alphabet Inc. and Google LLC’s (“Google”) Motion to Dismiss Counts 8 and 9 of Plaintiffs’ Fourth Amended Consolidated Class Action Complaint. Claim 8 is for violation of California’s Consumer Legal Remedies Act (“CLRA”) and Claim 9 is for common law fraud brought by Plaintiffs Edward Brekhus (“Brekhus”) and Jon Hernandez (“Hernandez”) based on Google’s alleged reconfiguring of Google Assistant-enabled devices in 2020 to activate based on certain “alarm events” like the sound of breaking glass or a smoke alarm. Brekhus and Hernandez allege that this reconfiguration was contrary to Google’s representations that these devices only activated in response to voice commands or other forms of user control. Google moves to dismiss Brekhus and Hernandez’s CLRA and common law fraud claims, arguing that Plaintiffs’ allegations fail to meet the Rule 9(b) standard for pleading fraud claims “with particularity,” including because Google’s reconfiguration of Google Home devices was due to a software bug, and Google rolled back the feature shortly after its introduction. Plaintiffs argue that they have alleged sufficient facts to support the CLRA and common law fraud claims. Based on the below reasoning, the Court GRANTS Google’s Motion to Dismiss WITHOUT LEAVE TO AMEND. I. BACKGROUND The seven Named Plaintiffs are residents of New York and California who allege they owned Google Assistant-enabled devices during the Class Period. See Fourth Amended Complaint (“4AC”), ECF No. 141 ¶¶ 18–75. Brekhus and Hernandez are residents of California. See id. ¶¶ 45, 61. Defendants are Delaware companies with their principal place of business in California, who manufacture and sell hardware and software products. See id. ¶¶ 4, 76–77. Plaintiffs’ claims pertain to Google’s alleged privacy violations related to its hardware devices capable of running the Google Assistant software (“Google Assistant-enabled devices” or “GAEDs”), including the Google Home devices owned by Brekhus and Hernandez. Google Assistant allows users to activate and interact with these devices using voice commands or other forms of manual activation, like pressing a button. See id. ¶ 4. To use a GAED, a user must sign up for a Google Account and agree to Google’s Terms of Service and Privacy Policy. Id. Plaintiffs allege that based on Google’s public representations, Terms of Service, and Plaintiffs’ reasonable expectation of privacy, GAEDs were only able to record, transmit, and process sound after being activated based on voice commands or manual activation. However, Plaintiffs allege that in fact, GAEDs could activate in other circumstances, including to collect data to improve the speech recognition abilities of GAEDs and based on “alarm events” like the sound of breaking glass or a smoke alarm. See, e.g., id. ¶¶ 7, 9, 117. Plaintiffs allege that GAEDs improperly transmit sound files recorded without users’ consent, including to unauthorized third-party contractors. See, e.g., id. ¶¶ 8, 101. At issue in the Motion are Brekhus and Hernandez’s claims based on Google’s alleged misrepresentations regarding its devices’ ability to activate in response to “alarm events” based on (1) violation of the CLRA (claim 8) and (2) common law fraud, deceit, and/or misrepresentation (claim 9). Id. ¶¶ 271–295. Plaintiffs allege that Hernandez acquired a Google Home Mini device—a type of GAED— in December 2018, and Brekhus acquired one in October 2019. See id. ¶¶ 46, 62. Before acquiring the devices, Plaintiffs allege that Brekhus and Hernandez saw representations that the devices were to be activated by saying the phrase, “Ok Google” or “Hey Google.” See id. ¶¶ 49, 63. Plaintiffs further allege that Brekhus and Hernandez reasonably relied on these representations in acquiring the devices. See id. ¶¶ 50, 55, 59–60, 65–66, 74–75. Brekhus points to representations on the Google Home Mini webpage regarding the function of a Google Home device, including “Control your smart home products using your voice,” “Get real-time answers to questions with Google,” and “Simply say ‘OK Google.’” See id. ¶ 47. Hernandez alleges that he had seen representations on Google’s website that GAEDs would not transmit recordings to Google without the activation phrase or manual activation. See id. ¶ 63. The Fourth Amended Complaint also identifies the following representations made by Google that GAEDs were voice activated: • On a Frequently Asked Questions page of its website regarding its Privacy Policy, Google answered the question, “Is Google Home recording all of my conversations?” with the following: “No. Google Home listens in short (a few seconds) snippets for the hotword. Those snippets are deleted if the hotword is not detected, and none of that information leaves your device until the hotword is heard. When Google Home detects that you’ve said “Ok Google” or “Hey Google,” or that you’ve physically long pressed the top of your Google Home device, the LEDs on top of the device light up to tell you that recording is happening, Google Home records what you say, and sends that recording (including the few-second hotword recording) to Google in order to fulfill your request. You can delete these recordings through My Activity anytime.” Id. ¶ 90. • Google’s polices state that GAED audio recordings will not be shared with third parties without explicit consent. See id. ¶ 91. • Google included the following statement on its website on the privacy page for GAEDs: The Google Assistant is designed to wait in standby mode until it is activated, like when you say “Hey Google.” The Assistant starts in standby mode, waiting to be activated. In standby mode, it processes short snippets of audio (a few seconds) to detect an activation (such as “Ok Google”). If no activation is detected, then those audio snippets won’t be sent or saved to Google. When an activation is detected, the Assistant comes out of standby mode to fulfill your request.

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