In re Dial Complete Marketing & Sales Practices Litigation

2015 DNH 222, 312 F.R.D. 36, 93 Fed. R. Serv. 3d 556, 2015 U.S. Dist. LEXIS 164346, 2015 WL 8346122
CourtDistrict Court, D. New Hampshire
DecidedDecember 8, 2015
DocketCase No. 11-md-2263-SM
StatusPublished
Cited by14 cases

This text of 2015 DNH 222 (In re Dial Complete Marketing & Sales Practices Litigation) is published on Counsel Stack Legal Research, covering District Court, D. New Hampshire primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
In re Dial Complete Marketing & Sales Practices Litigation, 2015 DNH 222, 312 F.R.D. 36, 93 Fed. R. Serv. 3d 556, 2015 U.S. Dist. LEXIS 164346, 2015 WL 8346122 (D.N.H. 2015).

Opinion

[46]*46ORDER

Steven J. McAuliffe, United States District Judge

This consolidated, multi-district litigation is brought by consumers in Arkansas, California, Florida, Illinois, Louisiana, Missouri, Ohio, and Wisconsin, on behalf of themselves and similarly situated consumers in those states. Plaintiffs say that defendant, The Dial Corporation (“Dial”), continually misrepresented the antibacterial properties of its “Dial Complete” branded soaps. They advance claims under their respective state consumer protection/unfair trade practices statutes, as well as statutory and common law causes of action for breach of warranty and unjust enrichment.

Plaintiffs move to certify a class consisting of each state’s purported class members, for a total of eight subclasses, defined as follows: “All persons residing in [the state] who purchased Dial Complete Antibacterial Foaming Hand Soap for household use at any point in time from Dial Complete’s commercial launch in 2001 through the present.” Dial objects.

Background

Dial manufactures Dial Complete Foaming Antibacterial Hand Wash (“Dial Complete”), an antibacterial liquid hand wash. (See Def.’s Br. in Opp. to Class Certification (document no. 86) p. 4.) Since 2002, Dial has shipped 158,370,479 units to retailers and distributors in the United States for sale to retail consumers. (See Pis.’ Mot. for Class Certification (document no. 57), Exh. 15 at p. 8.)

Dial Complete’s product labels feature claims asserting that Dial Complete “Kills 99.99% of Germs*,” that it is “# 1 Doctor Recommended**,” and “Kills more germs than any other liquid hand soap.”1 (See Pls.’ Mot. for Class Certification (document no. 57), at Exhs. 1, 5.) In the past, Dial Complete labels have included the claims: “Superior Germ Kill,” “lOx More Effective Germ Kill,” “Protects your family better than ordinary [47]*47liquid hand soap,” and “Kills lOx More Germs.” (See id. at Exhs. 2-4.) Those claims appear on the product packaging of every bottle of Dial Complete sold. (See id. at Exh. 13 (Deposition of Dial’s Vice President of Marketing for Personal Care Products, Christopher Sommer (“Sommer Dep.”) at 156:8-11 (“On the base level, we try and maintain a consistent look and feel, and to point of fact, we would only have, to my knowledge, one standard [product] design at any given time being produced for Dial Complete.”); see also, id. at 195:16-18 (“[Dial] intend[s] to have a consistent appearance and messaging across our primary packaging.”)).

The plaintiffs challenge those claims (collectively, the “challenged claims”), arguing that they are false and misleading because the label statements about germ-killing efficacy are not true, and are unsupported by scientific evidence or substantiation. (See Pis.’ Br. in Supp. of Mot. for Class Certification (document no. 57) at p. 5; Consolidated Class Action Compl. ¶ 69.) According to plaintiffs, “[t]here is no credible evidence that any triclosan containing hand wash as used by consumers in community settings protects those consumers from disease or illness better than ordinary hand soaps that do not contain triclosan.”2 (Id.; see also Consolidated Class Action Compl. ¶¶ 70-76.) In support of that position, plaintiffs rely, in part, on the conclusion of their expert, Dr. Allison E. Aiello, that the veracity of the challenged claims can be evaluated through common evidence, and that, “based .on [her] preliminary review,” the challenged claims are “false, deceptive, and/or misleading.” (See Pls.’ Mot. for Class Certification (document no. 57), Exh. 20 at p. 25.)

Dial vigorously disputes Dr. Aiello’s conclusions, as well as plaintiffs’ allegations relating to Dial Complete’s efficacy. Dial argues that the product has been extensively tested, and “[although other antibacterial hand soaps contain the same active ingredient as Dial Complete (triclosan), none is as effective in killing common household germs.” (Def s. Br. in Opp. to Class Certification (document no. 86) at p. 5.) In support, Dial points to the conclusions of its own expert, Rhonda Jones, that the efficacy studies she has reviewed “substantiate the claims that Dial has made about Dial Complete.” (Expert Report of Rhonda Jones (document no. 86-76) at p. 34.)

The Consolidated Amended Complaint advances four causes of action: violation of the consumer protection laws of Arkansas, California, Florida, Illinois, Missouri, Ohio, and Wisconsin (count one); breach of express warranty under the laws of Arkansas, California, Florida, Illinois, Louisiana, Missouri, and Ohio (count two); breach of implied warranty under the laws of Arkansas, California, Florida, Louisiana, Missouri, and Ohio (count three); and unjust enrichment under the law of all eight states (count four). Plaintiffs seek class certification pursuant to Fed. R. Civ. P. 23 for each of those claims.3

Dial posits that class treatment is not appropriate in this case for several reasons. First, Dial argues, the class is not ascertainable at the certification stage without the need for extensive individual inquiries. Second, Dial contends that plaintiffs cannot establish predominance or superiority using generalized proof. According to Dial, individual issues of reliance, causation, damages, and defenses specific to the named plaintiffs or certain class members will overwhelm any common issues. In support of its argument, Dial points to evidence in the record purporting to show that some consumers choose Dial Complete for reasons unrelated to the challenged claims, such as fragrance, bottle shape, or its foamy consistency. (See, e.g., Def s. Br. in Opp. to Class Certification (doc[48]*48ument no. 86), Exh. 15 (Dial Hand Washing Segmentation Study)) Finally, Dial argues that the plaintiffs have failed to present a functional damages model, and therefore have not met their burden of demonstrating that damages can be proven on a class-wide basis.

Discussion

Legal Standard for Class Certification

In a purported class action, the “party seeking certification must establish ‘the elements necessary for class certification: the four requirements of [Rule] 23(a) and one of the several requirements of Rule 23(b).’” Kenneth R. v. Hassan, 293 F.R.D. 254, 263 (D.N.H.2013) (quoting In re Relafen Antitrust Litig., 218 F.R.D. 337, 341 (D.Mass.2003) (citing Smilow v. Southwestern Bell Mobile Sys., 323 F.3d 32, 38 (1st Cir.2003))). “Whether the movant has carried that burden is a question the district court must resolve through a rigorous analysis of Rule 23’s requirements. Id. (citing General Tel. Co. of Southwest v. Falcon, 457 U.S. 147, 161, 102 S.Ct. 2364, 72 L.Ed.2d 740 (1982)) (internal quotation marks omitted). “A party seeking class certification must affirmatively demonstrate his compliance with [Rule 23]— that is, he must be prepared to prove that there are in fact sufficiently numerous parties, common questions of law or fact, etc.” Wal-Mart Stores, Inc. v. Dukes, 564 U.S. 338, 131 S.Ct. 2541, 2551, 180 L.Ed.2d 374 (2011) (emphasis in original).

The court’s analysis “may ‘entail some overlap with the merits of the plaintiffs underlying claim.’ ” Amgen Inc. v. Connecticut Ret. Plans and Trust Funds, — U.S. -, 133 S.Ct.

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2015 DNH 222, 312 F.R.D. 36, 93 Fed. R. Serv. 3d 556, 2015 U.S. Dist. LEXIS 164346, 2015 WL 8346122, Counsel Stack Legal Research, https://law.counselstack.com/opinion/in-re-dial-complete-marketing-sales-practices-litigation-nhd-2015.