ImageKeeper LLC v. Wright National Flood Insurance Services LLC

District Court, D. Nevada·Decided September 29, 2021·No. 2:20-cv-01470·Unknown

Opinion

1 UNITED STATES DISTRICT COURT

2 DISTRICT OF NEVADA

3 IMAGEKEEPER LLC, ) 4 ) Plaintiff, ) Case No.: 2:20-cv-01470-GMN-VCF 5 vs. ) ) ORDER 6 WRIGHT NATIONAL FLOOD INSURANCE ) 7 SERVICES LLC and EVOKE ) TECHNOLOGIES PRIVATE LIMITED, ) 8 ) Defendants. ) 9 ) 10 11 Pending before the Court is the Motion to Dismiss the Complaint (“First MTD”), (ECF 12 No. 59), filed by Defendant Wright National Flood Insurance Services, LLC (“Wright 13 National”).1 Plaintiff ImageKeeper LLC (“Plaintiff”) did not file a Response. 14 Also pending before the Court is the Motion to Dismiss the Amended Complaint 15 (“Second MTD”), (ECF No. 75), filed by Wright National. Plaintiff filed a Response, (ECF 16 No. 78), to which Wright National filed a Reply, (ECF No. 83). 17 For the reasons discussed below, the Court DENIES as moot Wright National’s First 18 Motion to Dismiss and DENIES Wright National’s Second Motion to Dismiss. 19 I. BACKGROUND 20 This case arises from Defendants’ purported misappropriation and use of Plaintiff’s trade 21 secrets and confidential information. (See Am. Verified Compl., ECF No. 67). Plaintiff 22 ImageKeeper’s technology enables businesses to: (1) securely capture images, audio, and video 23 via personal mobile devices; (2) tag such files upon capture with ancillary data such as date, 24 25 1 In light of Plaintiff’s subsequent Amended Complaint, the Court denies without prejudice as moot Wright National’s First Motion to Dismiss, (ECF No. 59). See Ramirez v. County of San Bernardino, 806 F.3d 1002, 1008 (9th Cir. 2015). 1 GPS location and satellite mapping; (3) automatically store and share captured files on 2 Plaintiff’s Secured Cloud Storage; and (4) track and verify transmissions of and/or alterations 3 to stored captured files. (Id. ¶ 10). Using this technology, Plaintiff developed the Flood Claim 4 Service System (the “ImageKeeper System”) as a software solution for documenting and 5 processing flood insurance claims. (Id. ¶ 11). Plaintiff provides software to quickly track, 6 prepare, and process flood insurance claims through its mobile applications. (See Speasl Decl. 7 ¶¶ 4, 6, 12, ECF No. 6). The ImageKeeper System comprises a secure portal (“Secure Portal”) 8 to the ImageKeeper Cloud and a mobile adjuster application (“Adjuster Application”). (Id.). 9 The Secure Portal is only accessible from the web with unique and secure login credentials, 10 only made available through Plaintiff to paying users. (Id. ¶ 5). The Adjuster Application is 11 downloadable to an iPhone or similar mobile device from the Secure Portal. (Id.). The Adjuster 12 Application likewise requires secure credentials to open and use the application. (Id.). 13 Wright National has been a customer of the ImageKeeper System since 2016 and is 14 Plaintiff’s largest customer. (Id. ¶ 9). Wright National uses the ImageKeeper System to handle 15 flood insurance claims backed by the Federal Emergency Management Agency (FEMA). (Id. ¶ 16 11). In October 2019, following disputes over unpaid invoices, Plaintiff sent its final demand 17 for Wright National to pay its invoices and enter a new Software and Services Agreement

18 (“SSA”). (Id. ¶ 16). Wright National agreed and the parties entered into a SSA, effective 19 October 31, 2019. (Id.); (SSA, Ex. 2 to Speasl Decl., ECF No. 8). 20 Pursuant to the terms of the SSA, “Confidential Information,” as applied to Plaintiff, is 21 defined to mean “the proprietary aspects of the Service.” (SSA § 7.2). In turn, “Service” is 22 defined to mean “a collective reference to the ImageKeeper Software and all related activities 23 in connection with the provisioning and delivery of the services described in [the SSA].” (Id. § 24 5.1). “Confidential Information” is defined as “any other information that the disclosing party 25 1 labels in writing as ‘confidential’ or which, under the circumstances of the disclosure, should 2 be reasonably considered confidential by Recipient.” (Id. § 7.2). 3 The SSA also imposes confidentiality and non-disclosure obligations. For example, it 4 forbids copying of Confidential Information or disclosure to third parties: 5 7.1 Non-Disclosure. The party receiving Confidential Information of the other (the “Recipient”) shall protect the confidentiality of the Confidential Information 6 of the other party (the “Discloser”) . . . Recipient shall hold the Confidential Information of Discloser in trust and confidence and shall not copy Discloser’s 7 Confidential Information or disclose such information to any third parties . . . .

8 9 (SSA § 7.1) (emphasis added). Pursuant to the SSA, Wright National also agreed that “all 10 intellectual property rights (patents, trade secrets, copyrights, trademarks and similar rights)” 11 pertaining to the Service “remain the sole property of [] ImageKeeper.” (Id. §§ 5.1, 13.7). 12 Further, the SSA expressly restricts Wright National’s access as a customer and the 13 access of its end users. Section 6.1 allows Wright National access “for sole purposes of 14 operating the Service in its intended manner as a flood claim processing, archival and retrieval 15 system and for no other purpose.” (Id. § 6.1). “End User[s]” are agents of Wright National or 16 third parties that are granted access to the Service by Wright National. (See id. § 6.2). Under 17 the SSA, each End User must “execute a ‘click through’ [End User License Agreement]/Terms 18 & Conditions” before the End User is provided access to the Secure Portal or Adjuster 19 Application. (Id.). In addition, each End User is issued a “unique user name and password by 20 [Plaintiff] ImageKeeper.” (Id. § 6.3). Under the SSA, Wright National further agreed “that no 21 user name or password will be utilized at any time by any person other than the End User to 22 whom such user name or password was originally assigned.” (Id.) (emphasis added). 23 In July 2020, Plaintiff discovered Wright National’s mobile “Claims Application for 24 Adjusters” (the “Wright Application”) on the Apple Store. (Speasl Decl. ¶ 35). Wright 25 National’s application looked and functioned like ImageKeeper’s Adjuster Application. (Id. ¶¶ 1 35, 36). Plaintiff then discovered that, in late-December 2019, Wright National had shared 2 unique administrator login credentials registered to its Chief Information Officer (CIO), Tim 3 Love, with employees from Evoke Technologies, a software developer, in Hyderabad, India. 4 (Am. Verified Compl. ¶¶ 48–49). Plaintiff believes that, around the same time Wright National 5 entered into the SSA with Plaintiff, Wright National hired Evoke Technologies to “implement 6 and develop Wright Flood’s new mobile application.” (Id. ¶ 44); (see also Decl. of Tim Love, 7 ECF No. 30). Plaintiff alleges that, during this time, Evoke Technologies’ employees based in 8 Hyderabad, India developed a similar application to the Wright Application and, in the process 9 of development, reviewed Plaintiff’s proprietary designs, documents and even uploaded their 10 progress onto ImageKeeper’s cloud system as revealed through Plaintiff’s internal “audit trail.” 11 (Id. ¶ 51). 12 Plaintiff thereafter filed suit on August 7, 2020, alleging violations of the Defend Trade 13 Secrets Act, 18 U.S.C. § 1836 et seq., and Nevada’s codification of the Uniform Trade Secrets, 14 NRS Chapter 600A, as well as other state and federal claims. (Verified Compl., ECF No. 1). In 15 addition to filing its Complaint, Plaintiff also filed an Emergency Motion for Temporary 16 Restraining Order, which the Court granted and extended by granting a Preliminary Injunction 17 after a hearing. (Pl.’s Mot. TRO at 23, ECF No. 2); (Min. Proceedings, ECF No. 55). Under

18 the relevant terms of the Preliminary Injunction, the Court ordered that: 19 1.

Free access — add to your briefcase to read the full text and ask questions with AI

ImageKeeper LLC v. Wright National Flood Insurance Services LLC, (D. Nev. 2021).

ImageKeeper LLC v. Wright National Flood Insurance Services LLC (ImageKeeper LLC v. Wright National Flood Insurance Services LLC) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Foman v. Davis
371 U.S. 178 (Supreme Court, 1962)
Scheuer v. Rhodes
416 U.S. 232 (Supreme Court, 1974)
Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
John Desoto v. Yellow Freight Systems, Inc.
957 F.2d 655 (Ninth Circuit, 1992)
Frantz v. Johnson
999 P.2d 351 (Nevada Supreme Court, 2000)
Hydrick v. McDaniel
500 F.3d 978 (Ninth Circuit, 2007)
Hutchison v. KFC Corp.
809 F. Supp. 68 (D. Nevada, 1992)
Coleman v. Standard Life Insurance
288 F. Supp. 2d 1116 (E.D. California, 2003)
Sergio Ramirez v. County of San Bernardino
806 F.3d 1002 (Ninth Circuit, 2015)
Artis v. Bernanke
256 F.R.D. 4 (D.C. Circuit, 2009)