Howard v. United Airlines Inc

CourtDistrict Court, D. Maryland
DecidedJuly 28, 2025
Docket8:24-cv-02929
StatusUnknown

This text of Howard v. United Airlines Inc (Howard v. United Airlines Inc) is published on Counsel Stack Legal Research, covering District Court, D. Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Howard v. United Airlines Inc, (D. Md. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND

: TRACY HOWARD :

v. : Civil Action No. DKC 24-2929

: UNITED AIRLINES, INC. :

MEMORANDUM OPINION Presently pending and ready for resolution in this discrimination and breach of contract case brought against an airline by a passenger who was denied boarding are a motion to dismiss for failure to state a claim filed by United Airlines, Inc. (“United” or “Defendant”) (ECF No. 11) and five motions filed by Tracy Howard (“Ms. Howard” or “Plaintiff”): a motion for summary judgment (ECF No. 14), a motion to dismiss all of Defendant’s motions (ECF No. 22), a motion for default judgment (ECF No. 24), a motion to strike Defendant’s answers for invalid entry of appearance (ECF No. 25), and a motion to strike Defendant’s answers for invalid certificate of service. (ECF No. 26). For the following reasons, Defendant’s motion to dismiss will be granted and all of Plaintiff’s motions will be denied. I. Background A. Factual Background1 Plaintiff identifies as an “Aboriginal American” with “a documented mental and physical disability.” (ECF No. 1, at 1). Plaintiff intended to travel from Washington Dulles International

Airport (“IAD”) to South Africa on a United Airlines flight on March 2, 2024, for medical treatment. (Id.). On January 22, 2024, Plaintiff completed a “State of Maryland International Visa Golden Seal 10 finger Fingerprinting Biometrics for international travel.” (Id.). Plaintiff also obtained a “Consulate issued Emergency Travel Document for her travels to South Africa, in which the biometric report indicates her race being, American Indian.” (Id.). This type of travel document is issued by the “South African Government . . . to their citizens

to enable them to enter and exit South Africa for various emergency reasons.” (Id.). Plaintiff did not obtain a travel visa because “one can travel to South Africa without a visa for the first 90- days.” (Id.). Plaintiff called United’s disability phone line forty-eight hours before her flight to confirm the reservation for her service animal. (Id. at 3). During the call, Plaintiff identified herself

1 Unless otherwise noted, the facts outlined here are set forth in the complaint and construed in the light most favorable to Plaintiff. as a traveler with a disability. (Id.). Plaintiff also obtained service animal documentation in preparation for her flight.2 (Id.).

Plaintiff arrived at the airport at 2:00 p.m. on March 2, 2024, for her 9:00 p.m. flight. (Id.). Plaintiff provided a “confirmed reservation, service animal documentation and a Consulate issued American Native Travel Document” to the United agent and attempted to check in, but Plaintiff was told by the agent that she would not be able to do so.3 (Id.). Plaintiff requested a copy of the service policy the agent was relying on to deny check-in, but Plaintiff never received any such documentation. (Id. at 4). Plaintiff then claimed she was being discriminated against based on her disability and asked to speak to a supervisor. (Id.). While Plaintiff was sitting down waiting for a supervisor, a United employee (“Jewel”) approached

Plaintiff and told her to remain seated while Jewel “call[ed] UNITED’s partner, TIAMATIC.” (Id.).

2 South Africa required “animal bloodwork and an animal Certificate of Health signed within ten days of travel,” which cost Plaintiff $2,500 to obtain. (ECF No. 1, at 4).

3 Plaintiff’s documentation included “disability documentation, rabies animal health certificate for her service animal, State of Maryland biometric finger printing report and notarized verification identity form.” (ECF No. 1, at 5). Plaintiff’s notarized identity verification form contained Plaintiff’s photograph and right thumb print, six blank visa pages, and a statement that she had “non-us citizen status and American National nationality.” (ECF No. 1, at 8). At 3:00 p.m., a different employee (“Pat”) approached Plaintiff and informed Plaintiff that her documentation was insufficient for travel. (Id.). United’s employees did not

provide Plaintiff with a copy of United’s service policy and did not provide Plaintiff with a Conflict Resolution Officer (“CRO”) during this interaction. (Id.). At 4:00 p.m., a different employee (“Joe”) approached Plaintiff. (Id. at 5). Joe asked Plaintiff where she was born. (Id.). When Plaintiff responded that she was born in America, Joe said that Plaintiff was a United States citizen. (Id.). At 5:25 p.m., Plaintiff received an email from United stating that her flight reservation had been canceled. (Id.). At 6:00 p.m., Jewel verbally confirmed the cancelation. Plaintiff requested documentation of the reason her reservation was canceled, but she was not provided with one. (Id. at 6). Jewel

brought Plaintiff some water when Plaintiff became emotional, and Jewel offered to “put in a $2500 request to reimburse the Plaintiff the cost for a new Veterinary Health Certificate, but the reimbursement was never received.” (Id.). Plaintiff left the airport at around 8:00 p.m. (Id.). United never provided Plaintiff with a copy of United’s service policy or a CRO. (Id. at 3-5). Plaintiff states that this entire experience “shocked and traumatized” her. (Id.). Plaintiff alleges violations of 14 C.F.R. Part 382 and 42 U.S.C. § 1981, breach of contract, and negligent infliction of emotional distress. (Id. at 8-10). Plaintiff also alleges

violations of two different treaties: the “International Covenant on Civil and Political Rights 16 December 1966 General Assembly resolution 2200A (XXI)” (“ICCPR”), and the “International Covenant on the Elimination of All Forms of Racial Discrimination 21 December 1965 UN General Assembly resolution 2106 (XX)” (“CERD”). (Id. at 7). Plaintiff seeks compensatory damages, punitive damages, and a cease-and-desist order. (Id. at 6). B. Procedural Background Plaintiff filed a complaint against Defendant on October 8, 2024. (ECF No. 1). On November 15, 2024, Defendant moved to dismiss for failure to state a claim. (ECF No. 11). On December 13, 2024, Plaintiff filed a response in opposition. (ECF No. 13). On December 26, 2024, Defendant filed a reply. (ECF No. 16). On

January 10, 2025, Plaintiff filed an “opposition reply memorandum” to Defendant’s motion to dismiss, without seeking leave to file a sur-reply. (ECF No. 19). On December 23, 2024, Plaintiff moved for summary judgment. (ECF No. 14). On January 6, 2025, Defendant opposed Plaintiff’s motion. (ECF No. 17). On January 15, 2025, Plaintiff filed a reply. (ECF No. 21). On March 17, 2025, Plaintiff moved to dismiss Defendant’s motions. (ECF No. 22). On March 31, 2025, Defendant opposed Plaintiff’s motion to dismiss. (ECF No. 23).

On April 25, 2025, Plaintiff filed three additional motions: a motion for default judgment (ECF No. 24), a motion to strike Defendant’s answers for invalid entry of appearance (ECF No. 25), and a motion to strike Defendant’s answers for invalid certificate of service. (ECF No. 26). Defendant opposed all three motions on May 9, 2025. (ECF No. 27). Plaintiff replied to each of the three motions on May 21, 2025. (ECF Nos. 28, 29, 30). II. Defendant’s Motion to Dismiss To survive a motion to dismiss pursuant to Rule 12(b)(6) of the Federal Rules of Civil Procedure, Plaintiff must “state a claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007).

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