Home/CFR/Title 14/Part 382
FEDERAL · 14 CFR

Part 382 — Nondiscrimination on the Basis of Disability in Air Travel

76 sections · Title 14: Aeronautics and Space

§ 382.1What is the purpose of this part?
§ 382.3What do the terms in this rule mean?
§ 382.5When are U.S. and foreign carriers required to begin complying with the provisions of this part?
§ 382.7To whom do the provisions of this part apply?
§ 382.9What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part?
§ 382.10How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
§ 382.11What is the general nondiscrimination requirement of this part?
§ 382.13Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
§ 382.15Do carriers have to make sure that contractors comply with the requirements of this Part?
§ 382.17May carriers limit the number of passengers with a disability on a flight?
§ 382.19May carriers refuse to provide transportation on the basis of disability?
§ 382.21May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?
§ 382.23May carriers require a passenger with a disability to provide a medical certificate?
§ 382.25May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
§ 382.27May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?
§ 382.29May a carrier require a passenger with a disability to travel with a safety assistant?
§ 382.31May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
§ 382.33May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
§ 382.35May carriers require passengers with a disability to sign waivers or releases?
§ 382.41What flight-related information must carriers provide to qualified individuals with a disability?
§ 382.43Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?
§ 382.45Must carriers make copies of this Part available to passengers?
§ 382.51What requirements must carriers meet concerning the accessibility of airport facilities?
§ 382.53What information must carriers give individuals with a vision or hearing impairment at airports?
§ 382.55May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
§ 382.57What accessibility requirements apply to automated airport kiosks?
§ 382.61What are the requirements for movable aisle armrests?
§ 382.63What are the requirements for accessible lavatories?
§ 382.64What are the requirements for large accessible lavatories on single-aisle aircraft?
§ 382.65What are the requirements concerning on-board wheelchairs?
§ 382.67What is the requirement for priority space in the cabin to store passengers' wheelchairs?
§ 382.69What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on-aircraft to individuals who are deaf or hard of hearing?
§ 382.71What other aircraft accessibility requirements apply to carriers?
§ 382.72Must carriers allow a service animal to accompany a passenger with a disability?
§ 382.73How do carriers determine if an animal is a service animal that must be accepted for transport? May a carrier require that a service animal be under the control of the service animal user or handler?
§ 382.74How many service animals must a carrier transport in the cabin of aircraft?
§ 382.75May a carrier require documentation from passengers with disabilities seeking to travel with a service animal?
§ 382.76May a carrier require a service animal user to check-in physically at the airport?
§ 382.77May carriers restrict the location and placement of service animals on aircraft?
§ 382.78May carriers charge individuals with disabilities for the damage their service animal causes?
§ 382.79Under what other circumstances may carriers refuse to provide transportation to a service animal traveling with a passenger with a disability?
§ 382.80May carriers impose additional restrictions on the transport of service animals?
§ 382.81For which passengers must carriers make seating accommodations?
§ 382.83Through what mechanisms do carriers make seating accommodations?
§ 382.85What seating accommodations must carriers make to passengers in circumstances not covered by § 382.81 (a) through (d)?
§ 382.87What other requirements pertain to seating for passengers with a disability?
§ 382.89How timely must the service required under this Subpart be provided by carriers to passengers with disabilities?
§ 382.91What assistance must carriers provide to passengers with a disability in moving within the terminal?
§ 382.93Must carriers offer preboarding to passengers with a disability?
§ 382.95What are carriers' general obligations with respect to boarding and deplaning assistance?
§ 382.97To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply?
§ 382.99What agreements must carriers have with the airports they serve?
§ 382.101What other boarding and deplaning assistance must carriers provide?
§ 382.103May a carrier leave a passenger unattended in a wheelchair or other device?
§ 382.105What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
§ 382.111What services must carriers provide to passengers with a disability on board the aircraft?
§ 382.113What services are carriers not required to provide to passengers with a disability on board the aircraft?
§ 382.115What requirements apply to on-board safety briefings?
§ 382.119What information must carriers give individuals with vision or hearing impairment on aircraft?
§ 382.121What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?
§ 382.123What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?
§ 382.125What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
§ 382.127What procedures apply to stowage of battery-powered mobility aids?
§ 382.129What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
§ 382.130What are the handling requirements for wheelchairs, scooters, other mobility aids, and other assistive devices and what obligations apply when wheelchairs or other assistive devices are mishandled?
§ 382.131Do baggage liability limits apply to mobility aids and other assistive devices?
§ 382.132What requirements apply when a passenger who uses a wheelchair or scooter cannot purchase a certain flight because his or her wheelchair or scooter will not fit in the cabin or cargo compartment of the aircraft for that flight?
§ 382.133What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight?
§ 382.141What training are carriers required to provide for their personnel (<em>i.e.,</em> employees and contractors)?
§ 382.143When must carriers complete training for their personnel?
§ 382.145What records concerning training must carriers retain?
§ 382.151What are the requirements for providing Complaints Resolution Officials?
§ 382.153What actions do CROs take on complaints?
§ 382.155How must carriers respond to written complaints?
§ 382.157What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
§ 382.159How are complaints filed with DOT?