Hollingsworth v. the Software House, Inc.

513 N.E.2d 1372, 32 Ohio App. 3d 61, 4 U.C.C. Rep. Serv. 2d (West) 1400, 1986 Ohio App. LEXIS 10185
CourtOhio Court of Appeals
DecidedOctober 7, 1986
Docket2139
StatusPublished
Cited by16 cases

This text of 513 N.E.2d 1372 (Hollingsworth v. the Software House, Inc.) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hollingsworth v. the Software House, Inc., 513 N.E.2d 1372, 32 Ohio App. 3d 61, 4 U.C.C. Rep. Serv. 2d (West) 1400, 1986 Ohio App. LEXIS 10185 (Ohio Ct. App. 1986).

Opinion

Brogan, P.J.

This appeal is taken from a decision by the Court of *62 Common Pleas of Clark County which held that defendant-appellant, The Software House, Inc. breached an implied warranty of fitness for a particular purpose in its computer software contract with plaintiff-appellee, Richard Hollingsworth, d.b.a. Hol-lingsworth Enterprises. The court ordered that appellee be awarded the purchase price paid under the contract, $10,694.73, plus costs on the condition that'appellee return the computer and software to the appellant.

Hollingsworth Enterprises is engaged in a small business of manufacturing electrical component parts. The Software House, Inc. is an Ohio corporation engaged in the sale of computer hardware and software.

In 1982 Richard Hollingsworth, owner and operator of Hollingsworth Enterprises, began to investigate the possibility of purchasing a computer system and software programs to be used in his business. Hollingsworth sought a computer system which would handle his inventory, billing, invoicing and the entering of orders from customers. Hollingsworth specifically sought a software program that would facilitate a single-entry system to automatically delete parts from inventory upon the entry of a sales invoice.

Hollingsworth searched the market for approximately eighteen months, but was not able to find a computer system and software program with the single-entry capability that he required. The best that the computer companies contacted could offer was either an inventory program that required a double-entry system, or custom-made programs to meet Hol-lingsworth’s specifications. Because he did not desire a double-entry type program and, not wishing to undergo the expense of a custom-made program, Hollingsworth decided to wait until a system was developed that would perform the single-entry inventory procedure that he required.

In the spring of 1984, Hollings-worth was referred to The Software House. Hollingsworth contacted Mike Miller, a salesman for The Software House, and orally outlined his company’s unique computer requirements to him specifying his desire for a single-entry inventory system. Miller represented to Hollingsworth that The Software House had a computer system and software which would meet his needs, recommending North-star computer hardware, and software programs designed by Armor Systems.

On April 16, a representative of The Software House asked Hollings-worth to attend a demonstration of the Northstar computer that The Software House had recommended. Hollings-worth attended the demonstration conducted by Joe Rager, systems manager of The Software House. At that time, Hollingsworth specified the single-entry inventory requirement to Rager. Rager then demonstrated some programs on the Northstar computer which were not the programs that Hollingsworth was considering. There is conflicting testimony in the record as to whether an inventory program was demonstrated.

On April 23, 1984, the parties entered into a contract for the sale of a computer system and software by The Software House to Hollingsworth Enterprises. In early June, the system was delivered to Hollingsworth Enterprises; however, the system did not become operational for several days due to the fact that the equipment had been delivered without a printer cable.

When Hollingsworth began to use the computer system, he discovered that the system did not perform as promised. Specifically, the system would not perform the single-entry inventory procedure; however, it would *63 perform the inventory program with a double-entry system.

Beginning on approximately June 25, 1984, Hollingsworth telephoned The Software House concerning the problems with the computer system and spoke to Joe Rager. Rager instructed Hollingsworth to contact the software manufacturer, Armor Systems, directly concerning the problems with the programs. Armor in turn told Hollingsworth that all his questions were to be directed to The Software House and not to Armor, because The Software House was contractually obligated to service him.

On several other occasions Hol-lingsworth telephoned Joe Rager concerning the problem with the inventory program and other more minor problems with the computer system. Rager’s response to the calls was that the programs would probably function as promised, and that he would look into it. In one of Hollingsworth’s calls to The Software House, Rager informed him that he had attempted to run his copy of the Hollingsworth program himself and that he could not get the program to run properly either. Rager told Hollingsworth that he would contact the manufacturer, Armor, directly to seek assistance with the program.

On July 20, 1984, Hollingsworth wrote to Joe Rager referring to his previous phone calls and outlined the problems that he was experiencing with the system, specifically mentioning the problem with the inventory program. Hollingsworth did not receive a response to his letter of July 20 from either The Software House or from Armor Systems.

On August 14, Hollingsworth telephoned Rager regarding the items mentioned in his letter and Rager told him that he had been unable to obtain the source code from Armor which would allow him to make changes in the software program to correct the problems and modify the system.

Hollingsworth next contacted Rager by letter on September 15,1984 reiterating the problems that he had been having and expressing his concern over the lack of service and help that he felt he was receiving from The Software House. In that letter Hol-lingsworth indicated that the system, as it was, was entirely useless and unacceptable to him, characterizing it as a “$10,000 boat anchor.” No response to this letter was received by Hollingsworth.

Testimony in the record reflects that the representations made by The Software House to Hollingsworth concerning the capabilities of the system it recommended were made in good faith. Rager testified that he initially believed that the system sold to Hol-lingsworth Enterprises would perform the single-entry inventory function. Rager also stated that he assumed the sales force believed that the system had the single-entry inventory capability. It was not until Rager began to deal with Hollingsworth’s complaints that he discovered the single-entry procedure did not function.

The record also reveals that up until approximately the end of September 1984, Rager believed Armor Systems to be under a verbal agreement to supply The Software House with the source code to the Hollingsworth program. However, Rager’s attempts to obtain the source code from Armor were unsuccessful, and in early October 1984 Armor specifically refused to supply The Software House with the code and refused to modify the system for The Software House. Rager testified that with the source code, The Software House could have made the modifications Hollingsworth requested.

On October 2, 1984, Rager contacted Hollingsworth to inform him *64 that he had contacted a company which, for $8,000, could decompose the Armor software program to obtain the source code which Armor refused to supply to The Software House.

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513 N.E.2d 1372, 32 Ohio App. 3d 61, 4 U.C.C. Rep. Serv. 2d (West) 1400, 1986 Ohio App. LEXIS 10185, Counsel Stack Legal Research, https://law.counselstack.com/opinion/hollingsworth-v-the-software-house-inc-ohioctapp-1986.