Hoffman v. Asseenontv. Com, Inc.

962 A.2d 532, 404 N.J. Super. 415
CourtNew Jersey Superior Court Appellate Division
DecidedJanuary 5, 2009
DocketA-1840-07T1
StatusPublished
Cited by131 cases

This text of 962 A.2d 532 (Hoffman v. Asseenontv. Com, Inc.) is published on Counsel Stack Legal Research, covering New Jersey Superior Court Appellate Division primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hoffman v. Asseenontv. Com, Inc., 962 A.2d 532, 404 N.J. Super. 415 (N.J. Ct. App. 2009).

Opinion

962 A.2d 532 (2009)
404 N.J. Super. 415

Harold M. HOFFMAN, individually and in behalf of the class of purchasers of product marketed on the websites Asseenontv.com and Seenontv.com, Plaintiff-Appellant/Cross-Respondent,
v.
ASSEENONTV.COM, INC., Defendant-Respondent/Cross-Appellant.

No. A-1840-07T1

Superior Court of New Jersey, Appellate Division.

Argued November 17, 2008.
Decided January 5, 2009.

*533 Harold M. Hoffman, Roseland, appellant/cross-respondent, argued the cause pro se.

Erika N.D. Stanat (Harter Secrest & Emery) of the New York Bar, admitted pro hac vice, argued the cause for respondent/cross-appellant (Cole, Schotz, Meisel, Forman & Leonard, attorneys; Edward Sun Kiel and Ms. Stanat, on the brief).

Before Judges CARCHMAN, R.B. COLEMAN and SIMONELLI.

The opinion of the court was delivered by

CARCHMAN, P.J.A.D.

Plaintiff Harold Hoffman, an attorney, ordered a product on the internet from defendant-retailer AsSeenOnTV.com. His order prompted his taking advantage of defendant's advertised "free bonus" offer. To pay for the order, plaintiff proffered his American Express credit card, following which defendant confirmed the order on-line, and American Express "approved" the charge. As part of the confirmation process, however, plaintiff was advised that he was being billed an additional shipping and handling charge of $7.95 for the "free bonus." The next day, plaintiff filed a putative class action alleging common law and consumer fraud against defendant, premised on defendant's deceitful advertising of its products on the internet.

Unbeknownst to plaintiff, the products he selected were on backorder and not presently available. Having learned of the *534 pendency of the lawsuit, defendant cancelled the order and never sought payment or actual transfer of funds. Plaintiff never paid for the order, and his credit card was never debited for the charge.

Defendant filed a counterclaim for abuse of process after it learned that plaintiff had filed numerous similar actions against retailers advertising "free bonus" offers. Defendant alleged plaintiff regularly filed such suits seeking to prompt defendants to settle under threat of a potential class action certification.

On a motion for summary judgment, Judge Martinotti in the Law Division dismissed plaintiff's fraud claims, concluding that plaintiff did not establish an ascertainable loss. The judge also dismissed the counterclaim because defendant had not established plaintiff's malicious use or perversion of legal process. Both sides appeal, and we affirm.

I.

We expand on our discussion of the relevant facts. Defendant, a website operator and retailer operating AsSeenOnTV.com, as part of its internet marketing, advertised on the website, a "free bonus gift or offer" with an "initial retail purchase." Included in small type at the bottom of the webpage and next to three asterisks, was the following:

Initial retail purchase is required for qualifying bonus gift or offers, along with a separate shipping and handling charge for each bonus gift or offer added to a shopping cart order(s). Bonus gifts or offers are excluded from any shipping discounts.

On June 11, 2007, plaintiff accessed defendant's site and proceeded to place an order for the purchase of a "Smart Light" for $29.95. After plaintiff made his selection, the screen reflecting his "shopping cart" contents prompted plaintiff to "[c]hoose your free bonus gift or offer."

Beneath that bold-type print were pictures of nine items with brief descriptions. Included under the descriptions for each was an indication of its dollar "value," along with the phrase, "Pay only the cost of S & H." Plaintiff selected as his bonus item a "Free Facial Trimmer" with a represented "$20 Retail Value."

Using his American Express card, plaintiff completed the website's online payment section. At the end of the payment process, the screen indicated "secure checkout—completed," thanked plaintiff for his order and indicated:

Processing Credit Card Information ...
Approved
Your order number is [xxxxxxxx]
The following charges will appear on your credit card statement:
$44.85 to SEENONTV.COM[1]
A receipt of your order has been automatically mailed to you.
As a special offer we are giving you a free membership.
Member Number: [xxxxx]
....

At the bottom of the screen was the statement: "Here is [the] order information for your records." The information, in chart form, listed: 1) one facial trimmer, as a "free bonus offer," and that an "initial purchase [was] required" but that he was being charged "$0.00"; 2) one Smart Light, for $29.95; 3) a "Subtotal" of $29.95; 4) a "Shipping (Standard)" charge of $14.90; 5) that there was zero "tax"; and *535 5) a "total" of $44.85. The $14.85 shipping charges on plaintiff's account reflected shipping of $6.95 for the Smart Light, and $7.95 for the facial trimmer.

Although not germane to the ultimate issue on appeal, defendant asserts that the items were not delivered because they were on back order and not available although it concedes that plaintiff appeared on the "do not sell" list. Plaintiff claims that the items were not sent solely because of the "do not sell" designation. Critically important, however, is that the products were never delivered, and defendant cancelled plaintiff's order.

The dispute centered around the effect of the "charge" for the order. In particular, plaintiff provided a copy of an email from American Express indicating that "there was a charge approved on your American Express account ending in [xxxxx] for 44.85 from As Seen on TV. The approval was posted on 06/11/07." Defendant counters by relying on a later email from American Express including the additional representation that "[t]he charge never appeared on the statement."

To explain why plaintiff was never "charged" for the June order, Charles Venniro, defendant's warehouse manager proffered that upon receiving the order, defendant "contacted USA E-Pay, a liaison between [defendant] and American Express, to request `authorization' for [plaintiff's] credit card." Venniro said an "authorization" "merely requests information from American Express" through USA E-Pay "as to whether [plaintiff] had credit available in his card in the amount of the proposed transaction." American Express then "authorized" that plaintiff "had the appropriate amount of credit available on his credit account," and this "`authorization' was posted to [plaintiff's] credit card," on June 11, 2007. Next to the word "status" in the authorization also appeared the phrase "Authorized (Will not be captured)." Venniro explained that in that context, "captured" would mean that defendant "has requested to charge the credit card for the transaction, American Express will charge the credit card for the transaction, and American Express will provide appropriate funds to" defendant. "Will not be captured," on the other hand, as appeared here, meant that defendant "merely requested information as to whether [plaintiff] had the amount of the transaction available on his credit card and did not request that American Express charge [plaintiff's] credit card or request that American Express provide funds to" defendant.

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Cite This Page — Counsel Stack

Bluebook (online)
962 A.2d 532, 404 N.J. Super. 415, Counsel Stack Legal Research, https://law.counselstack.com/opinion/hoffman-v-asseenontv-com-inc-njsuperctappdiv-2009.