Hoague v. Cottrill Servs., L.L.C.

2024 Ohio 531
Ohio Court of Appeals·Decided February 13, 2024·No. 23 CAE 05 0030·Published·Cited by 1 cases

Opinion

COURT OF APPEALS

DELAWARE COUNTY, OHIO

FIFTH APPELLATE DISTRICT

MICHAEL C. HOAGUE : JUDGES:

:

: Hon. William B. Hoffman, P.J.

Plaintiff-Appellant : Hon. John W. Wise, J.

: Hon. Patricia A. Delaney, J.

-vs- :

: Case No. 23 CAE 05 0030 :

COTTRILL SERVICES, LLC, ET AL. :

:

:

Defendants-Appellees : OPINION

CHARACTER OF PROCEEDING: Appeal from the Delaware County Court of Common Pleas, Civil Division, Case No. 22 CV C 07 0341

JUDGMENT: AFFIRMED IN PART; REVERSED AND REMANDED IN PART

DATE OF JUDGMENT ENTRY: February 13, 2024

APPEARANCES:

For Plaintiff-Appellant: For Defendants-Appellees:

GEOFFREY A. SPALL LISA C. HAASE 43 S. Franklin St. ROBERT S. ROBY Delaware, OH 43015 30 Northwoods Blvd., Suite 300 Columbus, OH 43235

BRIAN T. WINCHESTER

JESSE M. SCHMIDT

4608 St. Clair Ave.

Cleveland, OH 44103

Delaney, J.

{¶1} Plaintiff-Appellant Michael C. Hoague appeals the April 6, 2023 judgment entry of the Delaware County Court of Common Pleas, Civil Division.

FACTS AND PROCEDURAL HISTORY1 Storm Damage

{¶2} Plaintiff-Appellant Michael C. Hoague, an attorney and former municipal court judge, is the owner of a residential home located in the City of Delaware, Ohio. On or about June 4, 2020, Hoague was out of state when a significant storm came through the City of Delaware. Hoague returned to his home on June 6, 2020 and discovered the interior of the home was damaged due to the storm. Upon Hoague’s inspection, the majority of the damage appeared to be water-related, with resulting mold and mildew.

{¶3} Hoague contacted Defendant-Appellee Cottrill Services, LLC d/b/a Servpro of Delaware, OH (hereinafter “Cottrill Services”) and scheduled an in-home inspection to assess the damages and provide an estimate for repair. Defendant-Appellee Xact Drafting, LLC and its sole owner and statutory agent, Keith Richard Cottrill, were associated with Cottrill Services.

Servpro Inspection of Home

{¶4} On June 26, 2020, Keith Richard Cottrill met with Hoague at Hoague’s home for an inspection and estimate. Xact Drafting emailed Hoague a preliminary estimate for the repair and renovation of the storm damage. Hoague contacted Cottrill

1 Because this matter is before the Court upon an appeal of the trial court’s judgment granting a Civ.R. 12(C) motion, we consider only the facts from the pleadings.

Services on June 29, 2020 and accepted the estimate. The work was scheduled to commence on July 11, 2020.

Contractual Agreements

{¶5} Prior to the commencement of the work, Cottrill Services did not provide Hoague with a contractual agreement. Cottrill Services and its employees commenced work on July 11, 2020. On that same day, Hoague met with a Cottrill Services representative on the front porch of the home. The Cottrill Services representative told Hoague that due to the COVID-19 restrictions, the usual contract paperwork and related documents would not be provided at that time. In lieu of exchanging a paper copy of the contractual agreement, the Cottrill Services representative gave Hoague an oral summary of the paperwork and said he would email Hoague a copy of the contractual agreement. According to Hoague, the representative did not explain the entirety of the contractual agreement, including the Terms and Conditions of Service.

{¶6} The Cottrill Services representative had Hoague provide his digital signature to the contractual agreement on an electronic device.

{¶7} At 6:19 p.m. on July 11, 2020, Cottrill Services emailed the contractual agreement to Hoague. The contractual agreement included the following provisions relevant to this appeal (Exhibits A and B of the Amended Complaint):

Customer Agreement: Mold Remediation and Related Services

***

Note: This contract contains a limitation of liability.

***

LIMITATION OF LIABILITY: IN NO EVENT SHALL PROVIDER, ITS OWNERS, ANY OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, FRANCHISOR, OR AFFILIATES BE RESPONSIBLE FOR INDIRECT, SPECIAL, NOMINAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL LOSSES OR DAMAGES, OR FOR ANY PENALTIES, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ASSERTED, INCLUDING CONTRACT, NEGLIGENCE, WARRANT, STRICT LIABILITY, STATUTE OR OTHERWISE, EVEN IF IT HAD BEEN AWARE OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE; OR FOR CLAIMS BY A THIRD PARTY. THE MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED THREE TIMES THE AMOUNT PAID BY CUSTOMER FOR THE SERVICES OR ACTUAL PROVEN DAMAGES, WHICHEVER IS LESS. IT IS EXPRESSLY AGREED THAT CUSTOMER’S REMEDY EXPRESSED HEREIN IS CUSTOMER’S EXCLUSIVE REMEDY. THE LIMITATIONS SET FORTH HEREIN SHALL APPLY EVEN IF ANY OTHER REMEDIES FAIL OR THEIR ESSENTIAL PURPOSE. SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

***

[Signed by Michael Hoague]

***

AUTHORIZATION TO PERFORM SERVICES AND DIRECTION OF PAYMENT

***

I have read this Authorization to Perform Services and Direction of Payment, including Terms and Conditions of Service on the reverse side hereof, and agree to same.

[Signed by Michael Hoague]

***

TERMS AND CONDITIONS OF SERVICE READ CAREFULLY

Note: This Contract includes a limitation of liability and limitation of remedies.

***

1. SERVPRO is one of the largest nationwide cleaning and restoration franchise systems in the United States. The SERVPRO franchise owner identified on the front of this Contract (the “Provider”) is an independent contractor who agrees to perform the services identified on the front of this Contract (the “Services”). * * *

***

4. Limitation of Liability: IN NO EVENT SHALL PROVIDER, ITS OWNERS, ANY OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, FRANCHISOR, OR AFFILIATES BE RESPONSIBLE FOR INDIRECT, SPECIAL, NOMINAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL LOSSES OR

DAMAGES, OR FOR ANY PENALTIES, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ASSERTED, INCLUDING CONTRACT, NEGLIGENCE, WARRANTY, STRICT LIABILITY, STATUTE OR OTHERWISE, EVEN IF IT HAD BEEN AWARE OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE; OR FOR CLAIMS BY A THIRD PARTY. THE MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED THREE TIMES THE AMOUNT PAID BY CUSTOMER FOR THE SERVICES OR ACTUAL PROVEN DAMAGES, WHICHEVER IS LESS. IT IS EXPRESSLY AGREED THAT CUSTOMER’S REMEDY EXPRESSED HEREIN IS CUSTOMER’S EXCLUSIVE REMEDY. THE LIMITATIONS SET FORTH HEREIN SHALL APPLY EVEN IF ANY OTHER REMEDIES FAIL THEIR ESSENTIAL PURPOSE. Some states/countries do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

***

7. Any claim by customer for faulty performance, for nonperformance or breach under this Contract shall be made in writing to Provider no later than sixty (60) days before instituting any suit or filing any complaint in a court of law. Failure to make such a written claim for any matter which could have been corrected by Provider shall be deemed a waiver by Customer. NO ACTION, REGARDLESS OF FORM, RELATING TO THE SUBJECT MATTER OF THIS CONTRACT MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE COMPLETION OF SERVICES.

8. CUSTOMER AND PROVIDER EACH WAIVE THEIR RESPECTIVE RIGHTS TO A TRIAL BY JURY WITH RESPECT TO ANY AND ALL CLAIMS OR CAUSES OF ACTION (INCLUDING COUNTERCLAIMS)

RELATED TO OR ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS CONTRACT AND AGREE THAT ANY CLAIM OR CAUSE OF ACTION WILL BE TRIED BY A COURT WITHOUT A JURY.

***

Customer’s Initials: [initials]

{¶8} Hoague does not dispute the five digital documents emailed to him bore his digital signature. The preliminary reconstruction estimate was $9,069.99.

Cottrill Services Completes the Work

{¶9} Cottrill Services completed the restoration work on July 11, 2020.

Approximately 72 hours after the Cottrill Services crew left, Hoague examined the work. It appeared to Hoague that during its restoration work, Cottrill Services caused damage to his basement, property in the basement, and his heating and air conditioning system. Hoague consulted with other construction experts who agreed that Cottrill Services caused damage to the home during the restoration.

Free access — add to your briefcase to read the full text and ask questions with AI

Hoague v. Cottrill Servs., L.L.C., 2024 Ohio 531 (Ohio Ct. App. 2024).

2024 Ohio 531 (Hoague v. Cottrill Servs., L.L.C.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Castle Constr., Co. v. Buretta Constr., Inc.
2025 Ohio 4860 (Ohio Court of Appeals, 2025)