Hines v. Experian Information Solutions

CourtDistrict Court, E.D. New York
DecidedSeptember 5, 2025
Docket1:24-cv-04641
StatusUnknown

This text of Hines v. Experian Information Solutions (Hines v. Experian Information Solutions) is published on Counsel Stack Legal Research, covering District Court, E.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hines v. Experian Information Solutions, (E.D.N.Y. 2025).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF NEW YORK ----------------------------------------------------------X DUANE HINES,

Plaintiff,

REPORT AND -against- RECOMMENDATION

24 CV 4641 (OEM) (CLP) EXPERIAN INFORMATION SOLUTIONS, INC., et al.,

Defendants. ----------------------------------------------------------X POLLAK, United States Magistrate Judge:

On July 2, 2024, plaintiff Duane Hines, proceeding pro se, commenced this action against defendants Portfolio Recovery Associates, LLC (“Portfolio”), and Experian Information Solutions, Inc. (“Experian”), alleging violations of the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. §§ 1681 et seq., the Fair Debt Collections Practices Act (“FDCPA”), 15 U.S.C. §§ 1692 et seq., New York General Business Law §§ 349 et seq., and New York state law negligence and unjust enrichment. (Compl.1 ¶ 1). Currently pending before this Court are several motions: 1) plaintiff’s January 29, 2025 letter motion for Rule 11 sanctions against defendant Experian (ECF No. 22); 2) plaintiff’s letter motion to compel defendant Portfolio to Produce Documents (ECF No. 38); 3) plaintiff’s letter motion asking the court to recognize the Consumer Financial Protection Bureau (“CFPB”) as an interested party (ECF No. 54); and 4) plaintiff’s letter motions requesting that the court take judicial notice of “a recent Order relevant to the issues” alleged in the Complaint (ECF No. 55), and Portfolio’s “Pattern of Misconduct” (ECF No. 58). Each motion is addressed below.

1 Citations to “Compl.” refer to plaintiff’s Complaint filed July 2, 2024 (ECF No. 1). FACTUAL BACKGROUND Plaintiff’s Complaint alleges that he incurred an alleged debt with Synchrony Bank that was primarily for personal, family or household purposes as defined by the FDCPA. (Compl. ¶ 3). According to plaintiff, he could not pay the debt due to his financial circumstances, and the debt went into default. (Id. ¶ 4). Plaintiff alleges that at no time has he owed any debt to

defendant Portfolio, nor did he hold any accounts or personal credit accounts with Portfolio, and Portfolio had no authorization from either plaintiff or a court to access his consumer credit report from defendant Experian or any other credit reporting agency. (Id. ¶¶ 15-20). Plaintiff alleges that he filed a complaint against defendant Portfolio with the CFPB. (Id. ¶ 21). Plaintiff alleges that defendant Portfolio’s response to the CFPB complaint revealed that Portfolio, on August 2, 2023, sent an initial debt collection letter addressed to plaintiff’s ex- wife’s residence, which plaintiff never received. (Id.) Plaintiff alleges that defendant Portfolio did this to embarrass and humiliate him and induce him into paying them money. (Id.) Plaintiff alleges that these actions constitute a violation of the FDCPA. (Id.)

On or around November 2, 2023, plaintiff received a letter from Portfolio, dated October 17, 2023, that stated that it was an attempt to collect a debt. (Id. ¶ 22). Plaintiff claims that the letter, which provided various options to pay the debt, was the first communication he received from defendant Portfolio. (Id.) On November 7, 2023, plaintiff sent an email to defendant Portfolio, disputing Portfolio’s right to collect any debt and asking for proof of their ownership of the debt, including whether ownership was based on an assignment contract from the original creditor, a bill of sale, or forward flow agreement. (Id. ¶ 23). Thereafter, plaintiff pulled his credit reports and noted that this account had been listed by Portfolio on plaintiff’s Experian consumer credit report on October 31, 2023. (Id. ¶ 24) Plaintiff alleges that Portfolio “re-aged” the opening date of the original creditor’s account from June 23, 2019, to July 16, 2023. (Id.) Portfolio also indicated on plaintiff’s consumer report that it had completed a FCRA investigation on November 8, 2023, and that plaintiff disputed or “disagreed” with that investigation. (Id.) Plaintiff complains that this statement on his consumer report was false because he had no contact with Portfolio after he emailed his dispute email on

November 7, 2023. (Id.) Therefore, plaintiff alleges that this statement was made in violation of the FDCPA. (Id.) Plaintiff alleges that he received another letter from Portfolio dated November 9, 2023, informing him that he could dispute the debt again. (Id. ¶ 25). Plaintiff found this letter confusing because he had already disputed the debt just two days earlier in his November 7, 2023 email. (Id.) On November 12, 2023, plaintiff pulled his consumer credit report again from defendant Experian and noticed that defendant Portfolio had accessed his personal consumer credit report without his authorization and without a court order on November 11, 2023. (Id. ¶ 26). Since Portfolio had stated in the November 9, 2023 letter that it was not attempting to

collect a debt, plaintiff asserts that defendant Experian had a duty to verify that defendant Portfolio had a permissible purpose before allowing it to access plaintiff’s consumer credit report. (Id.) Again, plaintiff alleges that this constituted a violation of the FCRA. (Id.) Plaintiff filed a complaint with the CFPB on November 24, 2023, regarding Portfolio’s violations of the FDCPA and FCRA. (Id. ¶ 27). Plaintiff alleges that Portfolio’s response, apart from stating that it was not attempting to collect a debt, did not provide any proof of ownership of the original Synchrony Bank debt except for a letter dated July 29, 2023, that plaintiff claims was fraudulent and misleading. (Id.; Compl. Ex. B). On December 4, 2023, plaintiff sent Experian a letter disputing the false account listing from Portfolio, and Experian responded on December 13, 2023. (Id. ¶ 28). Plaintiff alleges that it appears as if Experian “did no investigation whatsoever” and/or “attempted to conceal their findings.” (Id.) When plaintiff pulled his Experian report on June 30, 2024, he noticed that Portfolio had pulled his report multiple times on November 11, 2023, December 28, 2023,

February 29, 2024, March 3, 2024, May 29, 2024, and June 26, 2024, without authorization and even though Portfolio had represented to plaintiff and to the CFPB that it was not collecting a debt. (Id. ¶ 29). Plaintiff claims Portfolio violated the FDCPA by providing false information in connection with plaintiff’s credit report and by communicating credit information known to be false, as well as by using false representations or deceptive means to collect a debt, in violation of 15 U.S.C. §§ 1692e(8), and (10) (First Cause of Action). (Id. ¶¶ 31-38). Plaintiff also brings FCRA claims against Portfolio for supplying false information to Experian, for failing to conduct an investigation of inaccurate information which plaintiff disputed, and by failing to comply with

the requirements imposed on furnishers of information, in violation of 15 U.S.C. §§ 1681s-2(b) (Second Cause of Action). (Id. ¶¶ 39-48). Plaintiff’s Third Cause of Action alleges violations of FCRA by Experian, including disseminating plaintiff’s consumer credit reports to third parties and to Portfolio without authorization or a court order. (Id. ¶¶ 49-60). Finally, the Fourth, Fifth and Sixth Causes of Action brought against both defendants allege claims of unjust enrichment, negligence per se, and violations of New York General Business Law § 349. (Id. ¶¶ 61-92).

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Hines v. Experian Information Solutions, Counsel Stack Legal Research, https://law.counselstack.com/opinion/hines-v-experian-information-solutions-nyed-2025.