Heigel v. MetroHealth Sys.

2024 Ohio 1471, 241 N.E.3d 380
CourtOhio Court of Appeals
DecidedApril 18, 2024
Docket112900
StatusPublished
Cited by3 cases

This text of 2024 Ohio 1471 (Heigel v. MetroHealth Sys.) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Heigel v. MetroHealth Sys., 2024 Ohio 1471, 241 N.E.3d 380 (Ohio Ct. App. 2024).

Opinion

[Cite as Heigel v. MetroHealth Sys., 2024-Ohio-1471.]

COURT OF APPEALS OF OHIO

EIGHTH APPELLATE DISTRICT COUNTY OF CUYAHOGA

LINDA HEIGEL, :

Plaintiff-Appellant, : No. 112900 v.

THE METROHEALTH SYSTEM, : ET AL.,

Defendants-Appellees. :

JOURNAL ENTRY AND OPINION

JUDGMENT: AFFIRMED RELEASED AND JOURNALIZED: April 18, 2024

Civil Appeal from the Cuyahoga County Court of Common Pleas Case No. CV-21-950160

Appearances:

Thorman Petrov Group Co., LPA, and Daniel P. Petrov, for appellant.

Zashin & Rich Co., L.P.A., David P. Frantz, and Jzinae N. Jackson, for appellees. MICHAEL JOHN RYAN, J.:

Plaintiff-appellant, Linda Heigel, appeals the trial court’s decision to

grant summary judgment in favor of defendants-appellees The MetroHealth System

and MetroHealth nurse Kathleen Rizer (collectively referred to as “MetroHealth”).

For the reasons that follow, we affirm.

I. Background

In March 2021, Heigel was hired by MetroHealth for the position of

Director of Nursing of MetroHealth’s Ambulatory Network. She was employed less

than two months before being terminated from employment. Heigel’s position

included overseeing seven of MetroHealth’s outpatient clinics including J. Glen

(“Glenville”), Old Brooklyn, and Broadway. As a director of nursing, she was to

ensure “the provision of high quality, culturally sensitive, nursing/patient care in

accordance with evidence-based practice, current research, the American Nurses

Association (ANA) Scope and Standards of Nursing Practice and the ANA Code of

Ethics for the assigned clinical areas.” Heigel was also responsible for ensuring

compliance with all “regulatory agencies and applicable standards of nursing

practices.” It is undisputed that Heigel was an at will employee subject to a 90-day

probationary period and was terminated during that period.

The Joint Commission is an independent not-for-profit organization

that health care organizations employ to develop standards, perform surveys, and

assist with accreditation. Heigel had prior experience with the Joint Commission.

This impressed those who interviewed her for her position, including Rizer. Shortly after MetroHealth hired Heigel, Rizer was promoted to Assistant Chief Nursing

Officer and became Heigel’s supervisor.

Heigel began identifying and reporting serious compliance issues to the

appropriate people at MetroHealth and met with Rizer at the Glenville clinic to

discuss these issues. According to Rizer, they immediately began to address Heigel’s

concerns. But employees began to complain about Heigel’s behavior. During a

Glenville site visit, the clinic’s nurse manager expressed to Rizer that Heigel had

engaged in “abrasive” and “aggressive” behavior with Glenville employees and her

comments to the employees were “destructively critical.” The nurse manager stated

that Heigel’s behavior was “bullying-like.” She did not, however, dispute Heigel’s

concerns with compliance issues; the nurse manager’s issues were solely with how

Heigel had behaved on site.

In late April, Heigel attended a walkthrough at the Old Brooklyn clinic,

which had recently undergone renovation. During the walkthrough, which was

supposed to be a celebratory occasion, Heigel noted to those in attendance what she

found to be Joint Commission standard compliance issues relating to the sizes of the

sink, patient privacy issues, and the location of a sharps container.

After the walkthrough, the director of the Old Brooklyn clinic contacted

Kimberly Svoboda, MetroHealth’s Executive Director of Ambulatory Operations,

and reported that Heigel made deflating comments during the walkthrough such as,

“I don’t know why they would do that” and “I wouldn’t do it that way,” which made

for a “difficult environment” among those in attendance. Svoboda contacted Heigel to discuss the concerning feedback she had received about Heigel. Svoboda told

Heigel that MetroHealth valued her perspective, expertise, and feedback, but said

that her criticisms “needed to be in the right situation.” The walkthrough was not

an appropriate time because it was supposed to be an opportunity to build

confidence among staff and providers.

Another director of nursing who attended the event contacted Rizer

and reported that Heigel did not show she was supportive to the other employees.

According to this director, the other employees were feeling “a little defeated at that

moment” because they had worked so hard on the renovation.

Heigel asked who had complained about her at Old Brooklyn, but

Svoboda and Rizer would not disclose names. Heigel then emailed a few of the clinic

employees, apologizing if any of her comments were “perceived to be critical.” She

also emailed Svoboda stating that she realized that staff at the clinic “could have

perceived some of my comments * * * in a negative way.”

Another situation arose in the beginning of May, during a staff

meeting at the Broadway clinic. During the meeting, Heigel asked a medical

assistant about message response times. The clinic’s nurse manager interjected on

the medical assistant’s behalf and responded to Heigel’s question. After the

meeting, Heigel called the nurse manager into her office and accused her of

“undermining what I was trying to do, which was just understand what the process

was.” The nurse manager immediately went to Carrie Prochazka from

human resources, who was on site that day. She described Heigel as “abrasive” and

“a bully,” and threatened to quit if she had to continue to work with Heigel.

Prochazka subsequently met with Heigel to discuss the situation. During that

meeting, Heigel asked Prochazka if she thought she (Heigel) was abrasive.

Prochazka responded that she thought Heigel could be perceived that way. Heigel

stated she was surprised Prochazka felt that way.

On May 7, 2021, Rizer met with her supervisor, Melissa Kline, Chief

Nursing Officer and Senior Vice President of Patient Care Services. At the meeting,

Rizer and Kline discussed the numerous complaints Rizer had received about Heigel

in the short time Heigel had been working at MetroHealth. They discussed that

Heigel had “significant issues” with her communication style and described her

behavior as “bullying,” “destructively critical,” focusing “on the negative,”

“abrasive,” “abrupt,” and “rude.” Following this meeting, the concerns with Heigel

were advanced to the MetroHealth’s Director of Human Resources who directed

Rizer and Kline to provide written summaries of the issues with Heigel, which they

did.

On May 12, 2021, the director presented Heigel with a termination

letter. Rizer was also in attendance. The letter provided, in part:

Ms. Heigel’s overall communication with staff does not meet the expectations for a respectful, collaborative work environment. Despite coaching, Ms. Heigel has failed to meet the expectations set forth by MetroHealth’s STAR-IQ Values and Code of Conduct within her first 40 days of employment. As a result, Ms. Heigel’s employment is terminated effective immediately.

The parties signed the termination memorandum and Heigel wrote

on the memorandum: “I believe this termination is a result of my communication

regarding significant regulatory issues and concerns regarding [patient] safety. I

was vocal about regulatory compliance, and I feel this is the result.”

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Cite This Page — Counsel Stack

Bluebook (online)
2024 Ohio 1471, 241 N.E.3d 380, Counsel Stack Legal Research, https://law.counselstack.com/opinion/heigel-v-metrohealth-sys-ohioctapp-2024.