Heigel v. MetroHealth Sys.

2024 Ohio 1471, 241 N.E.3d 380
Ohio Court of Appeals·Decided April 18, 2024·No. 112900·Published·Cited by 3 cases

Opinion

COURT OF APPEALS OF OHIO

EIGHTH APPELLATE DISTRICT COUNTY OF CUYAHOGA

LINDA HEIGEL, :

Plaintiff-Appellant, :

No. 112900

v.

THE METROHEALTH SYSTEM, : ET AL.,

Defendants-Appellees. :

JOURNAL ENTRY AND OPINION

JUDGMENT: AFFIRMED

RELEASED AND JOURNALIZED: April 18, 2024

Civil Appeal from the Cuyahoga County Court of Common Pleas Case No. CV-21-950160

Appearances:

Thorman Petrov Group Co., LPA, and Daniel P. Petrov, for appellant.

Zashin & Rich Co., L.P.A., David P. Frantz, and Jzinae N.

Jackson, for appellees.

MICHAEL JOHN RYAN, J.:

Plaintiff-appellant, Linda Heigel, appeals the trial court’s decision to grant summary judgment in favor of defendants-appellees The MetroHealth System and MetroHealth nurse Kathleen Rizer (collectively referred to as “MetroHealth”). For the reasons that follow, we affirm. I. Background In March 2021, Heigel was hired by MetroHealth for the position of Director of Nursing of MetroHealth’s Ambulatory Network. She was employed less than two months before being terminated from employment. Heigel’s position included overseeing seven of MetroHealth’s outpatient clinics including J. Glen (“Glenville”), Old Brooklyn, and Broadway. As a director of nursing, she was to ensure “the provision of high quality, culturally sensitive, nursing/patient care in accordance with evidence-based practice, current research, the American Nurses Association (ANA) Scope and Standards of Nursing Practice and the ANA Code of Ethics for the assigned clinical areas.” Heigel was also responsible for ensuring compliance with all “regulatory agencies and applicable standards of nursing practices.” It is undisputed that Heigel was an at will employee subject to a 90-day probationary period and was terminated during that period.

The Joint Commission is an independent not-for-profit organization that health care organizations employ to develop standards, perform surveys, and assist with accreditation. Heigel had prior experience with the Joint Commission. This impressed those who interviewed her for her position, including Rizer. Shortly after MetroHealth hired Heigel, Rizer was promoted to Assistant Chief Nursing Officer and became Heigel’s supervisor.

Heigel began identifying and reporting serious compliance issues to the appropriate people at MetroHealth and met with Rizer at the Glenville clinic to discuss these issues. According to Rizer, they immediately began to address Heigel’s concerns. But employees began to complain about Heigel’s behavior. During a Glenville site visit, the clinic’s nurse manager expressed to Rizer that Heigel had engaged in “abrasive” and “aggressive” behavior with Glenville employees and her comments to the employees were “destructively critical.” The nurse manager stated that Heigel’s behavior was “bullying-like.” She did not, however, dispute Heigel’s concerns with compliance issues; the nurse manager’s issues were solely with how Heigel had behaved on site.

In late April, Heigel attended a walkthrough at the Old Brooklyn clinic, which had recently undergone renovation. During the walkthrough, which was supposed to be a celebratory occasion, Heigel noted to those in attendance what she found to be Joint Commission standard compliance issues relating to the sizes of the sink, patient privacy issues, and the location of a sharps container.

After the walkthrough, the director of the Old Brooklyn clinic contacted Kimberly Svoboda, MetroHealth’s Executive Director of Ambulatory Operations, and reported that Heigel made deflating comments during the walkthrough such as, “I don’t know why they would do that” and “I wouldn’t do it that way,” which made for a “difficult environment” among those in attendance. Svoboda contacted Heigel to discuss the concerning feedback she had received about Heigel. Svoboda told Heigel that MetroHealth valued her perspective, expertise, and feedback, but said that her criticisms “needed to be in the right situation.” The walkthrough was not an appropriate time because it was supposed to be an opportunity to build confidence among staff and providers.

Another director of nursing who attended the event contacted Rizer and reported that Heigel did not show she was supportive to the other employees. According to this director, the other employees were feeling “a little defeated at that moment” because they had worked so hard on the renovation.

Heigel asked who had complained about her at Old Brooklyn, but Svoboda and Rizer would not disclose names. Heigel then emailed a few of the clinic employees, apologizing if any of her comments were “perceived to be critical.” She also emailed Svoboda stating that she realized that staff at the clinic “could have perceived some of my comments * * * in a negative way.”

Another situation arose in the beginning of May, during a staff meeting at the Broadway clinic. During the meeting, Heigel asked a medical assistant about message response times. The clinic’s nurse manager interjected on the medical assistant’s behalf and responded to Heigel’s question. After the meeting, Heigel called the nurse manager into her office and accused her of “undermining what I was trying to do, which was just understand what the process was.”

The nurse manager immediately went to Carrie Prochazka from human resources, who was on site that day. She described Heigel as “abrasive” and “a bully,” and threatened to quit if she had to continue to work with Heigel. Prochazka subsequently met with Heigel to discuss the situation. During that meeting, Heigel asked Prochazka if she thought she (Heigel) was abrasive. Prochazka responded that she thought Heigel could be perceived that way. Heigel stated she was surprised Prochazka felt that way.

On May 7, 2021, Rizer met with her supervisor, Melissa Kline, Chief Nursing Officer and Senior Vice President of Patient Care Services. At the meeting, Rizer and Kline discussed the numerous complaints Rizer had received about Heigel in the short time Heigel had been working at MetroHealth. They discussed that Heigel had “significant issues” with her communication style and described her behavior as “bullying,” “destructively critical,” focusing “on the negative,” “abrasive,” “abrupt,” and “rude.” Following this meeting, the concerns with Heigel were advanced to the MetroHealth’s Director of Human Resources who directed Rizer and Kline to provide written summaries of the issues with Heigel, which they did.

On May 12, 2021, the director presented Heigel with a termination letter. Rizer was also in attendance. The letter provided, in part:

Ms. Heigel’s overall communication with staff does not meet the expectations for a respectful, collaborative work environment. Despite coaching, Ms. Heigel has failed to meet the expectations set forth by MetroHealth’s STAR-IQ Values and Code of Conduct within her first 40 days of employment. As a result, Ms. Heigel’s employment is terminated effective immediately.

The parties signed the termination memorandum and Heigel wrote on the memorandum: “I believe this termination is a result of my communication regarding significant regulatory issues and concerns regarding [patient] safety. I was vocal about regulatory compliance, and I feel this is the result.”

Heigel subsequently filed suit, alleging wrongful termination in violation of public policy and intimidation in violation of R.C. Chapter 2921 et seq. MetroHealth moved for summary judgment, which the trial court granted.

Heigel filed the instant appeal.

II. Assigned Errors

I. The Trial Court erred as a matter of law when it determined no genuine issue of material fact existed and granted Appellees’ Motion for Summary Judgment dismissing Heigel’s claim for wrongful termination in violation of Ohio public policy and witness intimidation, when she was terminated on the heels of reporting multiple health and safety violations in Appellees’ community health clinics.

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Heigel v. MetroHealth Sys., 2024 Ohio 1471, 241 N.E.3d 380 (Ohio Ct. App. 2024).

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