Healthcare Living for Families, Inc. v. Optum, Inc.

CourtDistrict Court, D. Maryland
DecidedAugust 8, 2025
Docket1:25-cv-00079
StatusUnknown

This text of Healthcare Living for Families, Inc. v. Optum, Inc. (Healthcare Living for Families, Inc. v. Optum, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Healthcare Living for Families, Inc. v. Optum, Inc., (D. Md. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND . HEALTHCARE LIVING FOR FAMILIES, INC., * Plaintiff, *

v. * Civil No. 25-79-BAH OPTUM, INC. ET AL., . * Defendants. * * * * * * * * * * * * * *, *

MEMORANDUM OPINION Plaintiff Healthcare Living for Families, Inc. (““HCLF”) brought suit against Optum, Inc. (“Optum”), United Behavioral Health, Inc. (“United”)!, and the State of Maryland (“Maryland” or “the State”) (collectively “Defendants”) alleging negligence, breach of fiduciary duty, breach of contract, conversion, tortious interference with contractual rights, and federal civil rights violations. ECF 11.2 Pending before the Court are the motions to dismiss filed by Optum and United, ECF 4, and by the State, ECF 9. Plaintiff filed oppositions at ECFs 24 and 25, and Defendants filed replies at ECFs 28 and 29. All filings include memoranda of law and both motions include exhibits.? The Court has reviewed all relevant filings and finds that no hearing is

! Plaintiff notes that United does business in Maryland as “Optum Maryland,” ECF 11, at 4 J 12, which United also confirms, see ECF 4-1, at 10. The Court will refer to the entity as “United” throughout for clarity. ? This case was removed from the Circuit Court for Baltimore City and the original state court complaint was first docketed at ECF 1-2. The complaint was later filed separately at ECF 11, which appears out of numerical order on the docket. The Court cites the standalone version of the complaint docketed at ECF 11. > The Court references all filings by their respective ECF numbers and page numbers by the ECF- generated page numbers.at the top of the page.

necessary. See Loc. R. 105.6 (D. Md. 2025). Accordingly, for the reasons stated below, Defendants’ motions are GRANTED. L BACKGROUND Plaintiff HCLF ts a healthcare provider servicing individuals and families in the Baltimore area. ECF 11, at2 2. As part of its programming, HCLE provides “comprehensive behavioral health services to vulnerable populations in the Baltimore community” through an outpatient mental health clinic, a psychiatric rehabilitation program, mobile treatment services, and a substance use disorder program. fd. at 5 7 14. Plaintiff notes that “[uJnder its Public Behavioral Health System (“Health System”], Maryland is obligated to reimburse healthcare providers [like HCLF] for services rendered to Medicaid patients.” ECF 11, at 5 15. ‘Plaintiff alleges that Defendant Optum, which is incorporated under the laws of Delaware, serves as the contracted Administrative Service Organization (“ASO”) for the Health System through its affiliate United, which is incorporated under the laws of California and does business in Maryland under the trade name “Optum Maryland.” Jd. □ 11-12, Along with Optum, Plaintiff alleges, United “shares responsibility in managing behavioral health reimbursements and claims processing[.]” Id

United became the ASO for the Health System in January 2020, despite questions about its qualifications raised during a July 2019 meeting of the Maryland Board of Public Works. ECF 11, at 5 916,618. During this meeting, Peter Franchot, then Maryland’s Comptroller, raised concerns about the entity’s “limited experience providing administrative services to state governments.” Jd. at 6 | 18. Nevertheless, United “underbid the incumbent contractor by $72.1 million” and was awarded the ASO contract. Jd. . Plaintiff further alleges that “Maryland failed to ensure [United’s] claims processing system functioned properly before its January 2020 launch.” ECF 11, at 6919. Indeed, during

|| 20

an audit in October 2022, the “Maryland Department of Legislative Services found that Maryland did not adequately scrutinize InfoMC, [United’s] key subcontractor responsible for claims processing, despite InfoMC’s documented history of failures in other states[.]” Jd. As a result,

_ “[f}rom the outset of [United’s] tenure as the ASO, HCLF experienced significant disruptions in the submission and processing of its claims, resulting in delayed and inaccurate reimbursements by [United].” Jd. at 720. Plaintiff pins these issues on technical failures on [United’s] “Incendo Provider Portal” IPP”). Ja. United “acknowledged these technical issues in provider alerts it issued to service providers in early 2020.” ECF 11, at 7 21. Consequently, Maryland instructed United “to issue ‘estimated payments’ to healthcare providers,” including HCLF, and United agreed to “issue the estimated payments until its system was corrected or restored.” Jd. 7 22. To do so, United electronically transmitted the estimated payments on a weekly basis to healthcare providers, including HCLF, who “did not have the ability to reject the estimated payments.” id The Maryland Department of Health determined “the estimated payment amount for most providers based on the average of all weekly payments made during the 2019 calendar year.” Jd. □ 23. Plaintiff contends that despite its “continuous services during the COVID-19 pandemic, United’s estimated payments failed to reflect actual claims submitted, leading to substantial financial shortfalls.” ECF 11, at 8 { 25. Moreover, “[t]owards the end of 2020, [United] unilaterally began deducting recoupments from HCLF’s reimbursements,” claiming that these deductions “were necessary to recover amounts from its estimated payments that [United] deemed to be overpayments.” Jd. | 27. Plaintiff did not consent to these deductions, which persisted for more than three years, “extending well beyond the period of the initial estimated payments made by [United].” Jd. J§ 27-28. United also “failed to provide HCLF with any itemized accounting

or documentation that would explain or justify the amounts being recouped and the remaining balance allegedly owed,” despite HCLF requesting such information “on multiple occasions.” Jd. The lack of transparency “has made it impossible for HCLF to verify the accuracy of the recoupments or determine the legitimacy of [United’s] claims,” leaving HCLF “in a state-of financial uncertainty.” /d. at 9 § 31. - Plaintiff also details United’s “systematic” denial of claims submitted for individual psychotherapy services, despite Plaintiff “submitting claims in accordance with proper billing procedures and documentation requirements.” ECF ll, at 9732. On February 3, 2022, shortly after the improper denials began, HCLF “contacted [United] to initiate the reconciliation process for the rejected claims.” /d § 33. Later that month, following a meeting between United and HCLF, United “acknowledged the need to review and reprocess the rejected claims.” Jd. Thereafter, the Maryland Department of Health “granted approval for the [United] claims team to waive timely filing requirements for claims submitted during the reconciliation period from 2019

_ through August 8, 2020.” Jd. 134. However, United still continued to “systematically deny valid claims across all four of HCLF’s service programs.” /d. For over a year, from March 2022 through May 2023, HCLF “engaged in extensive efforts to resolve the claims processing issues with (United IL]? ECF 11, at 10935. Such efforts included resubmitting claims, meeting with claims representatives, providing examples of improperly denied claims, requesting itemization of alleged overpayments, and seeking clarification on the ongoing claim denials. Jd. During this time, on September 2, 2022, “HCLF sent a formal letter to [United] requesting payment of $268,250.00 in outstanding claims” and detailing how the non- payment of valid claims “was creating severe financial strain on HCLF’s operations.” Id. 736. A few months later, HCLF sent another requesting payment “of an increased outstanding balance of

i

$301,541.17, reflecting additional unpaid claims that had accumulated.” Jd 9 37.

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Healthcare Living for Families, Inc. v. Optum, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/healthcare-living-for-families-inc-v-optum-inc-mdd-2025.