STARCHER, Chief Justice:
In the instant case, we uphold a decision by the Circuit Court of Fayette County, ruling that an attendance officer and his assistant, employees of the Fayette County Board of Education, are not entitled to receive a $600.00 annual pay supplement that the Legislature has said must be paid to “classroom teachers” who have at least 20 years of teaching service.
I.
Facts & Background
This ease arises from a decision by an administrative law judge (“ALJ”) of the West Virginia Education and State Employees Grievance Board (“EEGB”), ruling on a grievance filed by the appellants, William Harmon (“Mr. Harmon”) and Thomas Chiles (“Mr. Chiles”), under the school personnel grievance procedures established in W.Va. Code, 18-29-3 [1992],
The appellants are employees of the appel-lee, the Fayette County Board of Education (“the Board”). Mr. Harmon is employed as the Board’s “attendance director.” Mr. Chiles is employed as an assistant to Mr. Harmon, and is called an “attendance officer.” We shall refer to both appellants as “attendance employees.”
The appellants claimed in their grievance that the Board had violated W.Va.Code, 18A-4-2(b) [1998] by having not paid to the appellants the $600.00 annual salary supplement that this statute requires to be paid to “classroom teachers” who have at least 20 years of teaching experience.1 The appellants sought as relief in their grievance the retroactive payment of the supplement for all years that the appellants did not receive the supplement, since the time each of them attained 20 years of service with the Board.
The ALJ concluded that the appellants were not entitled to the retroactive supplemental pay, because the appellants were not “classroom teachers” who are statutorily entitled to the supplement. The ALJ also rejected the appellants’ claim that they were entitled to prevail in their grievance, and therefore to receive the retroactive supplemental pay, due to a procedural default resulting from the Board’s untimely issuance of a decision at a lower level in the grievance process.
The appellants appealed the ALJ’s decision to the Circuit Court of Fayette County. The circuit court upheld the ALJ’s decision, and the instant appeal by the appellants to this Court followed.
Having set forth the foregoing summary of the facts and background of the instant case, we next state the applicable standard of review. We then discuss the issues; we in-[128]*128elude additional facts as needed in that discussion.
II.
Standard of Review
We review the decision of the circuit court under the same standard that the circuit court applies to the ALJ’s decision: in matters of fact, we are deferential to the tribunal that heard the evidence; in matters involving the interpretation and application of law, our review is de novo. Martin v. Randolph County Board of Education, 195 W.Va. 297, 304, 465 S.E.2d 399, 406 [1995].
III.
Discussion
A.
Is an Attendance Employee a “Classroom Teacher?”
The appellants contend that their positions as attendance employees should be properly classified within the category of “classroom teacher,” thus requiring the payment to the appellants of the statutory salary supplement. The ALJ and circuit court ruled that the appellants’ positions were not properly classified within the “classroom teacher” category.
We begin our discussion of this issue with the principle that all personnel employed by a board of education are “school personnel.”2 School personnel are further classified as either “professional personnel” or “service personnel.” W.Va.Code, 18A-l-l(a) [1997] states:
(a) “School personnel” means all personnel employed by a county board of education whether employed on a regular full-time basis, an hourly basis or otherwise. School personnel shall be comprised of two categories: Professional personnel and service personnel.
[Emphasis added.]
“Professional personnel,” in turn, are school personnel who are required to have professional certification. W.Va.Code, Í8A-1 — 1(b) [1997] states:
(b) “Professional personnel” means persons who meet the certification and/or licensing requirements of the state, and shall include the professional educator and other professional employees.
One of the two categories of “professional personnel” is “professional educator” — a term that generally means the same thing as a “teacher.” W.Va.Code, 18A-l-l(c) [1997]. [129]*129The other category of “professional personnel” is “other professional employee.”
The category of “professional educator” is divided into four subcategories: “classroom teacher,” “principal,” “supervisor,” and “central office administrator.” W.Va.Code, 18A-1 — 1(c) [1997] states:
(c) “Professional educator” shall be synonymous with and shall have the same meaning as “teacher” as defined in section one, article one, chapter eighteen of this code. Professional educators shall be classified as:
(1) “Classroom teacher” — The professional educator who has direct instructional or counseling relationship with pupils, spending the majority of his time in this capacity.
(2) “Principal” — The professional educator who as agent of the board has responsibility for the supervision, management and control of a school or schools within the guidelines established by said board. The major area of such responsibility shall be the general supervision of all the schools and all school activities involving pupils, teachers and other school personnel.
(3) “Supervisor” — The professional educator who, whether by this or other appropriate title, is responsible for working primarily in the field with professional and/or other personnel in instructional and other school improvement.
(4) “Central office administrator” — The superintendent, associate superintendent, assistant superintendent and other professional educators, whether by these or other appropriate titles, who are charged with the administering and supervising of the whole or some assigned part of the total program of the county-wide school system.
(d) “Other professional employee” means that person from another profession who is properly licensed and is employed to serve the public schools and shall include a registered professional nurse, licensed by the West Virginia board of examiners for registered professional nurses and employed by a county board of education, who has completed either a two-year (sixty-four semester hours) or a three-year (ninety-six semester hours) nursing program.
This Court has recognized that these four subcategories within the overall category of “professional educator” are not easy to apply in some cases.
In Putnam County Board of Educ. v. Andrews, 198 W.Va. 403, 481 S.E.2d 498 [1996] (per curiam), Ms. Andrews, a school board employee, sought “administrative seniority” credit for her work as an educational diagnostician. She claimed that she had earned this administrative seniority credit either as a “central office administrator” or as a “supervisor.”
However, the board of education contended that Ms. Andrews’ educational diagnostician work was properly classified, for seniority purposes, as “classroom teacher” work— so that she was not entitled to administrative seniority credit.
This Court held on appeal that Ms. Andrews was not entitled to administrative seniority credit. We noted that Ms. Andrews’ work as an educational diagnostician primarily involved testing individual students for learning disabilities, etc. — and then participating in meetings to develop educational plans for the students. We concluded that for seniority purposes the “classroom teacher” classification was the most applicable to Ms. Andrews’ work.
We agreed with the board that while Ms. Andrews’ educational diagnostician duties might not on first glance fit comfortably within the definition of “classroom teacher,” it is clear that the definition focuses on the duties or work performed, rather than the location of the performance. Furthermore, a review of the alternatives [supervisor, principal, or central office administrator] reinforces our conclusion. 198 W.Va. at 408, 481 S.E.2d at 503.
We noted that Ms. Andrews’ work did not fit well in the “supervisor” or “central office administrator” subcategory definitions. Because she primarily worked directly with students; because any administrative duties she had were similar to those engaged in by more traditional classroom teachers; and be[130]*130cause there was no more suitable subcategory for her work — we affirmed Ms. Andrews’ classification, for seniority purposes, as a “classroom teacher.”
From the Andrews case, we can take the principle that the degree to which a professional educator directly works with students, regardless of the location of such work — and the suitability of alternative classifications — are two important factors in determining whether a professional educator should be classified as a classroom teacher.3
The appellants, in support of their contention that they are “classroom teachers” who are entitled to receive the $600.00 annual supplement, direct us to their employment contracts, that are written on standard “teacher” employment contract forms. The appellants also point out that during their many years as attendance employees, they have been paid according to “teacher” pay scales. (In 1995-96 Mr. Harmon made $39,-280.50 as Attendance Director. In 1995-96, Mr. Chiles made $37,971.58 as an Attendance Officer.)4
[131]*131However, these facts bear little weight on the issue before this Court. As previously noted, “teacher” is a broad term that is generally synonymous with “professional educator.” W.Va.Code, 18A-l-l(c) [1997]. While a “classroom teacher” is necessarily a “teacher,” the reverse is not true. The fact that the appellants have been classified and treated as “teachers” does not weigh on behalf of their being specifically classified as “classroom teachers.”
The duties of attendance employees are set out in W.Va.Code, 18-8-4 [1997].5
[132]*132Our review of these duties does not disclose that they require attendance employees to primarily be involved in the direct instruction or counseling of pupils. Instead, the statutory duties of attendance employees appear to be primarily administrative in nature. Cf. Pemberton, note 3 supra.
The appellants presented brief, cursory and inconclusive testimony in the grievance proceedings, to the effect that their work includes an unspecified amount of one-on-one counseling with pupils regarding attendance issues. But by no stretch of the imagination could this minimal evidence be read to have established that the appellants’ duties require them to “spend[ ] the majority of [their] time in ... [a] direct instructional or counseling relationship with pupils,” which is the definitional test for the subcategory “classroom teacher.” W.Va.Code, 18A-1-1(c)(1) [1997],
Based on the statute and the record, it is clear that the appellants’ duties as attendance employees do not fit well within the “classroom teacher” subcategory. Andrews suggests that when we find such a poor fit, we should examine the alternatives. This examination reveals a subcategory, “central office administrator,” the statutory definition of which reads, in pertinent part:
other professional educators ... who are charged with the administering and supervising of the whole or some assigned part of the total program of the county-wide school system.
W.Va.Code, 18A-l-l-(c)(4) [1997].
The “central office administrator” definition fits the appellants’ duties much better than the “classroom teacher” definition. The definition also echoes the analysis of the Tennessee court in Pemberton (see note 3 supra) describing an attendance employee position as an administrative position.
Based on the foregoing reasoning, we conclude that an attendance director or assistant employed by a county board of education pursuant to the provisions of W.Va.Code, 18-8-3 [1997] is not a “classroom teacher” who is entitled to receive the salary supplement provided for in W.Va.Code, 18A-4-2(b) [1998],
Thus, the ALJ’s ruling that the appellants were not “classroom teachers” who are entitled to receive the classroom teacher salary [133]*133supplement was correct, and the circuit court was correct in upholding that ruling.
B.
The Default Issue
The appellants also contend that they should receive the classroom teacher salary supplement due to a default in the grievance proceedings by the Board.
To understand this issue, a more detailed recitation of the procedural history of the appellants’ grievance is necessary.
In 1996, upon their request, the appellants were in fact given the $600.00 classroom teacher supplement by the Board’s superintendent of schools, for the 1995-96 salary year only.6 This was the first time that the classroom teacher supplement had been given to the appellants.
On September 20, 1996, the appellants filed the grievance that is at issue in the instant case, seeking retroactive payment of the supplement for their past years of employment as attendance employees. On September 24,1996, the Board’s associate superintendent asked the appellants if they would agree to a delay in processing their grievance, due to the superintendent’s illness. The appellants would not waive the grievance timetable. On October 3,1996, the grievance seeking retroactive pay was denied at Level I.
Before the October 3, 1996 Level I decision, on September 30, 1996, the interim superintendent sought advice from the state superintendent of schools as to whether the grievants were entitled to receive classroom teacher supplements. That advice was rendered in the December 5, 1996 letter from the State Superintendent, see note 4, supra — to the effect that the appellants were not entitled to the supplement.
Meanwhile, the appellants appealed to Level II, and a Level II hearing was held on October 9,1996. The decision resulting from the Level II grievance hearing was not issued until November 4, 1996 — approximately 1 month after the Level II hearing. The Level II grievance evaluator’s decision, apparently based on the state superintendent’s 1990 letter, reversed the Level I ruling, and awarded retroactive supplemental pay to the appellants. The state superintendent’s December 5, 1996 letter had not yet been issued.
The appellants and the Board received a copy of the Level II decision on November 15, 1996. On November 21, 1996, the Board gave notice that it was requesting a Level IV hearing before an ALJ.
The appellants contended before the ALJ, inter alia, that the appellants had prevailed by default, at Level II as a result of an unexcused delay in the Board’s Level II grievance response.
In addressing this contention, the ALJ ruled that the appellants’ failure to raise the default issue prior to the Board’s request for a Level IV hearing constituted a waiver of their default claim; and also that the fact that the Level II decision was favorable to the appellants made any default claim moot. The ALJ also looked to common-law principles disfavoring defaults—see, e.g., Bego v. Bego, 177 W.Va. 74, 78, 350 S.E.2d 701, 705 (1986) (“It is well accepted that courts look with disfavor on judgments obtained by default”) — to find that the appellants should not prevail on a claim of default.
Having reviewed the facts regarding the appellants’ grievance as they relate to the issue of default, we next turn to a discussion of the applicable law.
The grievance statute for school personnel that is applicable to the proceedings in the instant case is W.Va.Code, 18-29-3 [1992]. The specific statutory language regarding default as the result of the lack of a timely response by a grievance evaluator, at 18-29-3(a), states in pertinent part:
If a grievance evaluator required to respond to a grievance at any level fails to make a required response in the time limits required in this article, unless prevented from doing so directly as a result of sickness or illness, the grievant shall prevail by default. Within five days of such [134]*134default, the employer may request a hearing before a level four hearing examiner for the purpose of showing that the remedy received by the prevailing grievant is contrary to law or clearly wrong. In making a determination regarding the remedy, the hearing examiner shall presume the employee prevailed on the merits of the grievance and shall determine whether the remedy is contrary to law or clearly wrong in light of that presumption. If the examiner finds that the remedy is contrary to law, or clearly wrong, the examiner may modify the remedy to be granted so as to comply with the law and to make the grievant whole.
[Emphasis added.] See also, Syllabus Point 4, Hanlon v. Logan County Bd. of Educ., 201 W.Va. 305, 496 S.E.2d 447 (1997) (“In order to benefit from the ‘relief by default’ provisions contained in W.Va.Code § 18-29-3(a) (1992) (Repl.Vol.1994), a grieved employee or his/her representative must raise the ‘relief by default’ issue during the grievance proceedings as soon as the employee or his/her representative becomes aware of such default.”)
We observed in Martin v. Randolph County Bd. of Educ., 195 W.Va. 297, 465 S.E.2d 399, (1995) that the employer default provision in W.Va.Code, 18-29-3 [1992] is unusual, in that it appears that the default judgment factors applicable to civil actions that are “enunciated in Syllabus Point 3 of Parsons v. Consolidated Gas Supply Corp., 163 W.Va. 464, 256 S.E.2d 758 (1979), do not apply”7 to grievance procedures under W.Va.Code, 18-29-3 [1992]. 195 W.Va. at 305 n. 7, 465 [135]*135S.E.2d at 407 n. 7. We also noted in Martin that “sickness or illness” by the employer’s grievance evaluator are the only statutory grounds for excusing an untimely response by the grievance evaluator. Id. See also Syllabus Point 3, Hanlon v. Logan County Bd. of Educ., 201 W.Va. 305, 496 S.E.2d 447 (1997) (“W.Va.Code § 18-29-3(a) (1992) (Repl.Vol.1994) makes mandatory the time periods within which grievances by educational employees must be filed, heard, and decided. If a grievance evaluator does not comply with the hearing and decision time periods, and his/her inaction does not come within one of the enumerated statutory exceptions, ‘the grievant shall prevail by default.’ W.Va.Code § 18-29-3(a) (1992) (Repl.Vol.1994).”)
In the instant case, the Board was required to make a response (that is, to issue a decision) to the appellants’ Level II grievance by October 14,1996, or 5 days after the Level II grievance hearing. However, the Board’s Level II grievance evaluator did not issue a response until November 4, 1996. There is no claim that this untimeliness was due to illness or sickness. Thus, applying the language of W.Va.Code, 18-29-3(a) [1992], regardless of the substantive ruling of the untimely Level II decision, the appellants were entitled to prevail by default at Level II, on the grounds of the Level II grievance evaluator’s unexcused failure to make a timely response.
W.Va.Code, 18-29-3(a) [1992] provides that an employer (here the Board) is entitled to ask for a Level IV hearing regarding a default at any lower level “within five days of such default.”8 At such a hearing it is presumed that the grievant prevailed at the lower grievance level — and the employer may assert that the remedy received by the grievant as a result of prevailing by default is “contrary to law, or clearly wrong.” Id.9
In the instant case, the Board did ask for a Level IV hearing' — on November 21, 1996, after they received the (untimely) Level II decision. The appellants assert that this request by the Board for a Level IV hearing was also untimely. The appellants claim that the Board’s default “occurred” on October 15, 1996 — the date when the Level II decision became untimely.
The appellants argue that the Board was therefore required to have requested a Level IV hearing regarding the default within 5 days of October 15, 1996 — or by October 20, 1996. Because the Board did not ask for a Level IV hearing in a timely manner, the appellants say that they are entitled to prevail on their claim for retroactive benefits.
In response to the appellants’ arguments, the Board points out that it was unaware of the untimeliness of the grievance evaluator’s response at Level II, and that no one brought the default claim to the Board’s attention, so that the Board could exercise the right to ask for a Level IV hearing. The Board argues that in the absence of such a [136]*136notice of default to the Board, no default occurred.10
The differing positions of the appellants and the Board arise from the fact — not discussed by the parties in their briefs — that there is in fact a lacuna, or gap or void, in W.Va.Code, 18-29-3(a) [1992], the statutory provision that governs the employer default issue in the instant case.
The lacuna is the lack of a specified “triggering event” for the running of the 5 days during which an employer may ask for a Level IV hearing regarding a default based on the employer’s failure to timely respond to a grievance.
Is the 5-day period triggered simply by the expiration of the grievance response time — as the appellants contend?
Or is the 5-day period triggered by some other event, such as the assertion of a default by the grievant — as the Board contends?
While the statute itself offers no clear guidance in answering these questions, they must be answered — both in order to decide this case, and so that parties to grievances arising under W.Va.Code, 18-29-3(a) [1992] will understand their rights and duties with respect to defaults.
In addressing these questions, we find that the Legislature, in a 1997 revision of another public employee grievance statute, W.Va. Code, 29-6A-3 [1997] (dealing with non-education employees), added a new subsection that also addresses the situation of defaults that occur due to the lack of a timely grievance response by an employer. Language from this revision, we find, can be helpful in addressing the issue that is posed by the lacuna in W.Va.Code, 18-29-3(a) [1992].
The “timely grievance response” employer default provisions of W.Va.Code, 29-6A-3 [1997] are quite similar, although not identical, to the provisions of W.Va.Code, 18-29-3(a) [1992].11 Specifically, 29-6A-3 specifies and explains that the triggering event for the employer’s 5-day period to request a Level IV hearing is “the receipt of a written notice of the default.” Id. This provision is logical, and it protects the interests of both the employer and the employee.
The question then presents itself: should this Court apply the “5-day notice” language of W.Va.Code, 29-6A-3 [1997] to fill the lacuna in W.Va. Code, 18-29-3(a) [1992]?
Before answering this question, we pause to summarize our discussion thus far on the issue of default as it has arisen in the instant case.
First, we are uncertain regarding how to apply and construe W.Va.Code, 18-29-3(a) [1992], due to a lacuna in the statute’s language regarding default-related procedures. Second, resolving the uncertainty will help decide the instant case and will give necessary guidance in future grievance proceedings. Third, the lacuna can be logically, fairly and consistently filled by looking to and [137]*137incorporating clarifying language in a similar and related statutory provision. Fourth, by such an incorporation, we can decide the instant case and avoid venturing into the highly questionable waters of applying general equitable principles disfavoring defaults to employer defaults in grievance proceedings.12 Fifth, the result of the suggested incorporation does not contradict the remedial purposes of the statute, and no other more reasonable approaches suggest themselves.
Upon this reasoning, we hold that under W.Va.Code, 18-29-3(a) [1992] the 5-day period within which an employer may seek a Level IV hearing regarding a default in favor of a grievant based on the failure of a grievance evaluator to make a required response is triggered by the employer’s receipt of a written notice of' the default.13
Applying this principle to the facts of the instant case, the Board did not receive a written notice of the Board’s Level II default prior to the Board’s request for a Level IV hearing. Therefore, the Board’s Level IV hearing request was timely.
The issue at Level IV was then whether the remedy received by the appellants at Level II was contrary to law or clearly wrong. That remedy — both as a result of the claimed default and as set out in the untimely Level II decision — was the determination that the appellants should be classified as “classroom teachers” for purposes of the salary supplement statute. And as we have already decided in part III.A., that determination was contrary to law.
Therefore, we uphold the ALJ’s determination that the appellants were not entitled to be classified as “classroom teachers” for salary supplement purposes as a result of an employer default.
IV.
Conclusion
For the foregoing reasons, the judgment of the Circuit Court of Fayette County is affirmed.
Affirmed.
Justices DAVIS, WORKMAN, and MAYNARD join in the Opinion of the Court.