Goldstein v. General Motors LLC

CourtDistrict Court, S.D. California
DecidedApril 13, 2020
Docket3:19-cv-01778
StatusUnknown

This text of Goldstein v. General Motors LLC (Goldstein v. General Motors LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Goldstein v. General Motors LLC, (S.D. Cal. 2020).

Opinion

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8 UNITED STATES DISTRICT COURT 9 SOUTHERN DISTRICT OF CALIFORNIA 10

11 GOLDSTEIN et. al., Case No.: 3:19-cv-01778-H-AHG 12 Plaintiffs, ORDER GRANTING IN PART AND 13 v. DENYING IN PART DEFENDANT’S 14 MOTION TO DISMISS GENERAL MOTORS LLC,

15 Defendant. [Doc. No. 31.] 16

18 On September 16, 2019, Plaintiffs Matt Goldstein, Percy Sutton, Julian Wilder, Lana 19 Savage, Gladys Tubbs, Kendra Piazza, and Rafael Martinez brought this putative class 20 action against General Motors LLC (“GM”) for, among other things, purported breaches 21 of express and implied warranties, and violations of various consumer protections laws 22 based on allegedly defective Cadillac User Experience (“CUE”) navigation and radio touch 23 screen displays in 2013-2017 Cadillac ATS, SRX and XTS vehicles and 2014-2017 24 Cadillac CTS, ELR, and Escalade vehicles (the “Class Vehicles”). (Doc. No. 1.) Plaintiffs 25 seek to represent a nationwide class of “all persons and entities in the United States who 26 purchased or leased a Class Vehicle.” (Doc. No. 24 at 105.) Plaintiffs also intend to seek 27 certification of various subclasses for purchasers in Alabama, California, Florida, Indiana, 28 1 Iowa, Kansas, Maine, Maryland, Michigan, New Jersey, New York, North Carolina, Texas, 2 and West Virginia. (Id.) 3 On December 2, 2019, Plaintiffs filed the First Amended Complaint. (Doc. No. 24.) 4 On January 24, 2020, Defendant filed a Motion to Dismiss Plaintiffs’ First Amended 5 Complaint. (Doc. No. 31.) On February 28, 2020, Plaintiffs filed their Opposition. (Doc. 6 No. 37.) On March 20, 2020, Defendant filed its Response. (Doc. No. 42.) On April 6, 7 2020, the Court held a hearing. Tarek H. Zohdy and Russell D. Paul appeared for the 8 Plaintiffs and Andrew John William Holmer, Allyson Marie McKinstry, and Kathleen 9 Taylor Sooy appeared for the Defendant. For the following reasons the Court grants in part 10 and denies in part Defendant’s motion to dismiss. 11 I. Background 12 In this putative class action, Plaintiffs are purchasers of new and used Cadillacs from 13 fourteen different states. (Doc. No. 24 at ¶¶20-48.) Six plaintiffs are citizens of California 14 (collectively, the “California Plaintiffs”), and the remaining twenty-three plaintiffs are 15 residents in thirteen different states: Alabama, Florida, Indiana, Iowa, Kansas, Maryland, 16 Maine, Michigan, New Jersey, New York, North Carolina, Texas, and West Virginia (the 17 “Non-California Plaintiffs”). (Id. ¶¶26-48.) Plaintiffs allege that the in-vehicle 18 infotainment device, also known as the CUE, used in the Class Vehicles is defective. (Id. 19 at ¶79.) The infotainment device is comprised of a touch screen module that provides 20 “entertainment and information delivery to drivers.” (Id.) The CUE controls the audio, 21 phone, and climate inputs for the car and displays the rear-view camera when the vehicle 22 is in reverse. (Id. ¶¶63-69.) 23 The Alleged Defect 24 The CUE is made of two major components: a projected capacitance touch screen 25 and a plastic cover. (Id. at ¶¶74-77.) Plaintiffs allege that the CUE is defective. First, 26 Plaintiffs allege that the “plastic cover is prone to delaminating or separating from the touch 27 screen glass.” (Id. at ¶79.) When the plastic cover separates, Plaintiffs allege, it causes a 28 1 “spider-web-like pattern on the display” to form, which in turn prevents the CUE from 2 recognizing any touch input from a user (the “Defect”). (Id.) 3 Plaintiffs allege that either mechanical or thermal stress can cause the plastic cover 4 to separate from the touch screen. (Id. at ¶80.) Plaintiffs allege that the CUE is “defectively 5 designed” because of the placement of the screws and rubberized gasket that hold the 6 plastic cover to the frame of the CUE. (Id. ¶82.) The plastic cover is anchored to the touch 7 screen by eight screws. (Id. ¶82.) Plaintiffs allege that only two screws are placed on “the 8 bottom portion of the plastic cover, which causes it to flex and move when pressure is 9 applied.” (Id. ¶84.) This, according to Plaintiffs, makes the plastic cover prone to separating 10 from the touch screen glass. (Id. ¶85.) Plaintiffs also allege that the rubber gasket is cut in 11 a way that creates excessive space between the touch screen and the plastic cover which 12 also “allows for more flexibility in the plastic cover, which leads to the spider-webbing 13 defect.” (Id.) 14 Plaintiffs further allege that the plastic cover delaminates as a result of temperature 15 fluctuations. (Id. ¶86.) The touch screen assembly is “made up of materials with different 16 thermal expansion coefficients.” (Id. ¶87.) Plaintiffs allege that this difference in the 17 thermal expansion coefficient between the separate materials can “cause delamination 18 between the plastic cover and the touch screen glass.” (Id.) Plaintiffs maintain that the 19 defect poses a safety risk and causes unsafe driving by distracting drivers and by not 20 allowing them to make use of the backup camera when in reverse. (Id. ¶¶93-94.) 21 Defendant’s Alleged Knowledge of the Defect 22 Plaintiffs allege that GM “knew, or should have known, about the Defect . . . .” (Id. 23 ¶98.) In support of this allegation, Plaintiffs cite to four service bulletins and service 24 bulletin updates (“Technical Service Bulletins” or “TSBs”) that GM allegedly issued to its 25 dealers in the United States between December 2014 to August 2017. (Id. ¶102.) Plaintiffs 26 allege that these Technical Service Bulletins demonstrated that “GM was aware of the 27 Defect and recognized it was covered under its Warranty. . . .” (Id. ¶102.) These TSBs 28 stated that “[s]ome customers may report that their radio screen appears bubbled, crack, or 1 is delaminating” and directed dealers to “replace the ICS (Integrated Center Stack) by 2 following the SI replacement procedure.” (Id.) Plaintiffs also point to various consumer 3 complaints filed with the National Highway Traffic Safety Administration as evidence that 4 GM was aware of the Defect. (Id. ¶¶111-112.) Similarly, Plaintiffs allege that GM was 5 aware of the Defect because of complaints made “by consumers on internet forums” that 6 GM allegedly monitored. (Id. ¶¶112-117.) Plaintiffs argue that GM was aware of these 7 complaints because GM responded to them through online postings through its agents in 8 the various internet forums. (Id.) Lastly, Plaintiffs allege that GM was aware of the Defect 9 “based on the large number of repairs performed to the CUE System’s exhibiting 10 delamination and spiderwebbing at its network of dealerships.” (Id. ¶118.) 11 II. Legal Standards 12 Defendant moves to dismiss the claims of all Non-Californian Plaintiffs for lack of 13 personal jurisdiction under Federal Rule of Civil Procedure 12(b)(2) and to dismiss the 14 claims of certain Plaintiffs for failure to state a claim under Federal Rule of Civil Procedure 15 12(b)(6). 16 Under Rule 12(b)(2), a plaintiff bears the burden of establishing personal 17 jurisdiction. Schwarzenegger v. Fred Martin Motor Co., 374 F.3d 797, 800 (9th Cir. 2004). 18 “The parties may submit, and the court may consider, declarations and other evidence 19 outside the pleadings in determining whether it has personal jurisdiction.” Kellman v. 20 Whole Foods Mkt., Inc., 313 F. Supp. 3d 1031, 1042 (N.D. Cal. 2018) (citing Doe v. 21 Unocal Corp., 248 F.3d 915, 922 (9th Cir. 2001)). “Where not directly controverted, 22 plaintiff’s version of the facts is taken as true for the purposes of a 12(b)(2) motion,” and 23 “conflicts between the facts contained in the parties’ [evidentiary submissions] must be 24 resolved in [plaintiff’s] favor.” Unocal Corp., 248 F.3d at 922 (quoting AT&T Co. v.

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