Goceri v. Amazon.Com, Inc.

• Court: District Court, N.D. California
• Decided: March 8, 2024
• Docket: 5:23-cv-06069
• Status: Unknown

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 MEHMET SALIH GOCERI, et al., Case No. 23-cv-06069-PCP

8 Plaintiffs, ORDER GRANTING MOTION TO 9 v. COMPEL ARBITRATION

10 AMAZON.COM, INC., Re: Dkt. Nos. 5, 17 Defendant. 11

12 13 Pro se plaintiffs, on behalf of their business (a seller on Amazon’s online marketplace), 14 bring this action for breach of contract and fraud against defendant Amazon.com, Inc. Amazon has 15 moved to compel arbitration under the Federal Arbitration Act, arguing that plaintiffs’ agreement 16 with Amazon included an agreement to arbitrate any dispute. For the reasons that follow, 17 Amazon’s motion to compel arbitration is granted. 18 I. Background 19 Plaintiffs filed the present action in state court on October 11, 2023. Amazon subsequently 20 removed the case to this Court then moved to compel arbitration. 21 Amazon’s motion is premised upon the contractual agreement governing plaintiffs’ 22 business relationship with Amazon. Plaintiffs do not dispute having entered into this agreement; to 23 the contrary, they specifically allege in their complaint that “Amazon entered a contract with 24 [plaintiff’s business entity] Spring Design LLC when Spring Design LLC agreed to Amazon’s 25 policies and procedures for selling on its online marketplace.” Compl. ¶ 3.1; see also Opposition, 26 Dkt. NO. 10, at 2 (“Spring Design LLC agreed to Amazon’s policies and procedures for selling on its 27 online marketplace.”). According to Amazon, plaintiffs registered as Amazon sellers in June 2019 1 and accepted the March 2019 version of the Amazon Services Business Solutions Agreement then 2 in effect. That agreement included the following provision:

3 19. Miscellaneous. 4 The Governing Laws will govern this Agreement, without reference 5 to rules governing choice of laws or the Convention on Contracts for the International Sale of Goods. … If the Elected Country is the 6 United States, Canada, or Mexico, Amazon and you both consent that any dispute with Amazon or its Affiliates or claim relating in 7 any way to this Agreement or your use of the Services will be 8 resolved by binding arbitration as described in this paragraph, rather than in court, except that (i) you may assert claims in a small 9 claims court that is a Governing Court if your claims qualify and (ii) you or we may bring suit in the Governing Courts, submitting to the 10 jurisdiction of the Governing Courts and waiving our respective rights to any other jurisdiction, to enjoin infringement or other misuse of 11 intellectual property rights. There is no judge or jury in arbitration, 12 and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages 13 and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this 14 Agreement as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your 15 claim to our registered agent…. The arbitration will be conducted by 16 the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer- 17 Related Disputes. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those 18 fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Amazon will not seek 19 attorneys’ fees and costs from you in arbitration unless the arbitrator 20 determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or 21 in person at a mutually agreed location. Amazon and you each agree that any dispute resolution proceedings will be conducted only on 22 an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court 23 rather than in arbitration Amazon and you each waive any right to 24 a jury trial. 25 Dkt. No. 5-3, at 6. Amazon now moves to compel arbitration of plaintiffs’ claims on the basis of 26 this provision. 27 1 II. Legal Standards 2 The Federal Arbitration Act provides that a “written provision in … a contract evidencing 3 a transaction involving commerce to settle by arbitration a controversy thereafter arising out of 4 such contract or transaction … shall be valid, irrevocable, and enforceable, save upon such 5 grounds as exist at law or in equity for the revocation of any contract.” 9 U.S.C. § 2. As this 6 language makes clear, “an arbitration agreement is a contract like any other.” Bielski v. Coinbase, 7 Inc., 87 F.4th 1003, 1009 (9th Cir. 2023). And like other contracts, arbitration agreements are 8 subject to “generally applicable contract defenses” like “fraud, duress, or unconscionability.” Lim 9 v. TForce Logs., LLC, 8 F.4th 992, 999 (9th Cir. 2021). There is one way arbitration provisions in 10 a contract are distinct, however: “[A]s a matter of substantive federal arbitration law, an arbitration 11 provision is severable from the remainder of the contract.” Buckeye Check Cashing, Inc. v. 12 Cardegna, 546 U.S. 440, 445 (2006). In other words, notwithstanding state law on severability, an 13 arbitration provision can be valid and enforceable even if other parts of the contract it is in are not. 14 A purported arbitration agreement presents a few “gateway” issues: First, whether an 15 agreement to arbitrate was actually formed. See Ahlstrom v. DHI Mortg. Co., Ltd., L.P., 21 F.4th 16 631, 634–35 (9th Cir. 2021). Second, whether that agreement is “valid,” Bielski, 87 F.4th at 1009, 17 in other words, whether there are any defenses. Third, “whether the agreement encompasses the 18 dispute at issue.” Id. 19 Normally, these gateway questions are resolved by a court. But parties to an arbitration 20 provision can also enter a separate agreement to arbitrate some of these gateway questions—a 21 “delegation” provision—as long as the parties “clearly and unmistakably provide” that the 22 “gateway issues … be expressly delegated to the arbitrator.” Brennan v. Opus Bank, 796 F.3d 23 1125, 1130 (9th Cir. 2015) (emphasis in original) (quoting AT&T Techs., Inc. v. Commc’ns 24 Workers of Am., 475 U.S. 643, 649 (1986)); see also First Options of Chicago, Inc. v. Kaplan, 514 25 U.S. 938, 944 (1995) (“Courts should not assume that the parties agreed to arbitrate arbitrability 26 unless there is ‘clea[r] and unmistakabl[e]’ evidence that they did so”). “An agreement to arbitrate 27 a gateway issue is simply an additional, antecedent agreement the party seeking arbitration asks 1 it does on any other.” Rent-A-Center, W., Inc. v. Jackson, 561 U.S. 63, 70 (2010). And, like any 2 other arbitration provision, a delegation provision is severable. See Buckeye, 546 U.S. at 445. Not 3 all gateway questions can be delegated, however. While “some ‘gateway’ issues…, such as issues 4 of validity and arbitrability, can be delegated,” “parties cannot delegate issues of formation.” 5 Ahlstrom, 21 F.4th at 634–35. 6 All of this means that when presented with a contract that includes both an arbitration 7 provision and a delegation provision, a reviewing court can consider three types of challenges: 8 (1) formation challenges to the delegation provision, see Ahlstrom, 21 F.4th at 635; (2) validity 9 and enforceability challenges to the delegation provision, see Bielski, 87 F.4th at 1009; and 10 (3) formation challenges to the underlying arbitration provision, see Ahlstrom, 21 F.4th at 635. But 11 if the delegation provision is valid, the court cannot consider validity or enforceability challenges 12 to the underlying arbitration provision. See also Caremark, LLC v. Chickasaw Nation, 43 F.4th 13 1021, 1030 (9th Cir. 2022) (“First, a court must resolve any challenge that an agreement to 14 arbitrate was never formed, even in the presence of a delegation clause. Next, a court must also 15 resolve any challenge directed specifically to the enforceability of the delegation clause before 16 compelling arbitration of any remaining gateway issues of arbitrability. Finally, if the parties did 17 form an agreement to arbitrate containing an enforceable delegation clause, all arguments going to 18 the scope or enforceability of the arbitration provision are for the arbitrator to decide.”). 19 Formation challenges to either a delegation provision or an underlying arbitration 20 provision are decided pursuant to state law. Berman v. Freedom Fin. Network, LLC, 30 F.4th 849, 21 855 (9th Cir. 2022) (“In determining whether the parties have agreed to arbitrate a particular 22 dispute, federal courts apply state-law principles of contract formation.”). To challenge the 23 validity or enforceability of a delegation provision, “a party resisting arbitration must mention that 24 it is challenging the delegation provision and make specific arguments.” Bielski, 87 F.4th at 1009. 25 But while challenges must be specific, they need not be unique: A party “may challenge the 26 delegation provision and the arbitration agreement for the same reasons, so long as the party 27 specifies why each reason renders the specific provision unenforceable.” Id. at 1009–10. 1 If there is no delegation provision (or if one is successfully challenged), the Court must 2 resolve the gateway questions: whether the arbitration agreement was formed, whether there are 3 defenses or validity challenges to that agreement, and whether that agreement covers the dispute. 4 If the Court is “satisfied that the making of the agreement for arbitration … is not in issue” 5 it must “make an order directing the parties to proceed to arbitration.” 9 U.S.C. § 4. The summary 6 judgment standard applies. Hansen v. LMB Mortg. Servs., Inc., 1 F.4th 667, 670 (9th Cir. 2021). 7 The Court must “give to the opposing party the benefit of all reasonable doubts and inferences.” 8 Sanford v. MemberWorks, Inc., 483 F.3d 956, 963 (9th Cir. 2007). 9 III. Analysis 10 At the outset, the Court must determine what challenges to Amazon’s arbitration 11 agreement are properly before the Court. Amazon argues that its agreement incorporates a 12 delegation provision, such that the Court can only consider issues of contract formation and 13 challenges to the enforceability and validity of that delegation provision. 14 Amazon’s agreement provides, in relevant part, that “arbitration will be conducted by the 15 American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary 16 Procedures for Consumer-Related Disputes.” Amazon argues that this provision “expressly 17 incorporates the AAA rules,” and that those rules delegate to the arbitrator questions of the 18 arbitration agreement’s enforceability and validity. Motion, Dkt. No. 5, at 17; see also Brennan v. 19 Opus Bank, 796 F.3d 1125, 1128, 1130 (9th Cir. 2015) (holding that arbitration agreement’s 20 incorporation of “the Rules of the American Arbitration Association” “constitute[d] clear and 21 unmistakable evidence that contracting parties agreed to arbitrate arbitrability”). 22 Whether the parties’ agreement incorporates a delegation clause is a matter of state 23 contract law, so the Court must determine at the outset what state’s law governs.1 Amazon’s 24

25 1 In Brennan v. Opus Bank, the Ninth Circuit concluded, as a matter of federal arbitrability law 26 (which governs whether a particular agreement is sufficiently “clear and unmistakable” in providing that arbitrability issues will be resolved by the arbitrator), that when an agreement 27 expressly incorporates arbitration rules that empower an arbitrator “to rule on his or her own 1 contract provides that for sellers like plaintiffs registered in the United States, the “Governing 2 Laws” are “the laws of the State of Washington … together with the Federal Arbitration Act and 3 other applicable federal law.” Dkt. No. 5-3, at 9. Under Washington law, if “parties to a contract 4 clearly and unequivocally incorporate by reference into their contract some other document, that 5 document becomes part of their contract.” Washington State Major League Baseball Stadium Pub. 6 Facilities Dist. v. Huber, Hunt & Nichols-Kiewit Const. Co., 176 Wash. 2d 502, 517 (2013).2 “It 7 must be clear that the parties to the agreement had knowledge of and assented to the incorporated 8 terms.” W. Washington Corp. of Seventh-Day Adventists v. Ferrellgas, Inc., 102 Wash. App. 488, 9 494–95 (2000). “The party claiming incorporation by reference bears the burden of proving it.” 10 Edifice Constr. Co., Inc. v. Arrow Insulation, Inc., 12 Wash. App. 2d 1019 (Wash. Ct. App. 2020). 11 Amazon’s agreement specifies that the arbitration will be conducted by the AAA “under its 12 rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes.” As of the 13 date of this order, the AAA’s website (of which the Court takes judicial notice) includes 56 14 documents on its “Active Rules” page. See American Arbitration Association, Active Rules, 15 perma.cc/SXD4-8X58. There are even more entries on the “Archived Rules” page, indicating that 16 the AAA’s rules can change over time. See American Arbitration Association, Archived Rules, 17 perma.cc/4H4R-6H4C. 18 In Woodward v. Emeritus Corp., the Washington Court of Appeals concluded that an 19 agreement which provided that arbitration “shall be administered in accordance with the 20 procedures in effect for consumer arbitration adopted by the American Arbitration Association” 21 was sufficiently clear and unequivocal to incorporate the AAA’s Consumer Arbitration Rules by 22

23 arbitrate arbitrability.” 796 F.3d at 1128, 1130. But whether the parties’ agreement actually incorporates any particular set of rules is an antecedent question related to formation that must be 24 decided by applying state contract law. See Berman, 30 F.4th at 855. Only if rules like the AAA 25 rules at issue in Brennan are actually incorporated into an agreement can that incorporation demonstrate the parties’ clear and unmistakable intent to delegate gateway questions to the 26 arbitrator as required under AT&T Technologies, 475 U.S. at 649. 2 Plaintiffs assert that their business is “subject to California law.” Compl. ¶ 1.1. Because 27 California law similarly allows incorporation by reference only where the “reference to the 1 reference. 192 Wash. App. 584 ¶ 2, 23. But that agreement referred to one particular set of AAA 2 rules and made clear that the currently effective rules (rather than, say, the version in effect at the 3 time of the agreement) would be the ones that apply. Here, by contrast, Amazon’s agreement 4 simply refers to the AAA and “its rules.” Given the AAA’s many active sets of rules, Amazon’s 5 “its rules” reference is much less precise than the one at issue in Woodward.3 6 In its briefing to this Court and supporting declarations, Amazon nonetheless argues that 7 its arbitration agreement expressly incorporates a specific set of rules—the AAA’s commercial 8 rules. See, e.g., Dkt. 5, at 11 (stating that AAA “will administer the arbitration under its 9 commercial rules”). The actual language of the agreement, however, includes no explicit reference 10 to “commercial” rules. It refers only to the “Supplementary Procedures for Consumer-Related 11 Disputes,” which were promulgated effective September 15, 2005 and which do not contain a 12 delegation provision. See perma.cc/SNX9-5L3V. This reference undermines Amazon’s contention 13 that the parties’ agreement incorporates the commercial rules (and their delegation provision). 14 Moreover, the AAA’s Consumer Arbitration Rules (which took effect September 1, 2014 and 15 were in effect at the time the agreement at issue here was formed) specify that those consumer 16 rules—rather than the commercial rules—will be applicable where the parties “have specified that 17 the Supplementary Procedures for Consumer-Related Disputes shall apply, which have been 18 amended and renamed the Consumer Arbitration Rules.” See perma.cc/Y9DF-BVGY, at 9. This 19 further undermines Amazon’s argument that its agreement with plaintiffs incorporates the 20 commercial rules. 21 It thus appears that the set of rules referenced in the parties’ agreement could be either the 22 Commercial Arbitration Rules (as Amazon contends), the 2005 Supplementary Procedures for 23 24 3 In Brennan, the parties’ agreement specified that disputes “shall be settled by binding arbitration 25 in accordance with the Rules of the American Arbitration Association.” 796 F.3d at 1128. The district court had concluded that this agreement “expressly incorporat[ed] the AAA arbitration 26 rules,” including their delegation provision. Id. at 1130. While Brennan challenged on appeal whether that incorporation constituted sufficient evidence of the parties’ intent to delegate gateway 27 question to the arbitrator, he apparently did not contest (and the Ninth Circuit did not reconsider) 1 Consumer-Related Disputes (which are specifically referenced in the agreement), or the Consumer 2 Arbitration Rules (which replaced the Supplementary Procedures in 2014). Sorting through which 3 rules will apply in this case is ultimately a problem for the arbitrator. But the uncertainty over 4 which set of rules is referenced in the parties’ agreement prevents this Court from concluding that 5 Amazon has satisfied its burden under Washington law to establish the incorporation of a specific 6 set of rules incorporating a delegation provision into the parties’ agreement.4 7 Because Amazon has not satisfied its burden under Washington law to prove that the 8 parties’ agreement incorporated AAA rules pursuant to which the arbitrator decides arbitrability, 9 the Court must determine whether plaintiffs’ claims are subject to the agreement to arbitrate. That 10 agreement covers “any dispute with Amazon or its Affiliates or claim relating in any way to this 11 Agreement or your use of the Services.” This broad language clearly covers plaintiffs’ claims, 12 which specifically invoke and allege breach of plaintiffs’ agreement with Amazon. Although 13 plaintiffs contend that requiring arbitration of their claims would be unjust, the Federal Arbitration 14 Act prohibits the Court from declining to compel arbitration on that basis. Accordingly, Amazon’s 15 motion to compel arbitration is granted. 16 As the Court recently explained in another case:

17 Section 4 of the FAA directs that, in a suit involving claims subject to 18 an arbitration agreement, the Court “shall on application ... stay the trial of the action until such arbitration has been had in accordance 19 with the terms of the agreement.” The Ninth Circuit, however, has carved out an exception to this language, concluding that 20 “[n]otwithstanding the language of section three, a district court may either stay the action or dismiss it outright when ... the court 21 determines that all of the claims raised in the action are subject to 22 arbitration.” Forrest v. Spizzirri, 62 F.4th 1201, 1204–05 (9th Cir. 2023) (cleaned up).... Recently, ... the Supreme Court granted the 23 petition for certiorari in Forrest in order to decide whether the FAA allows district courts to dismiss a case when all claims are subject to 24 arbitration or whether the suit must be stayed. 25 26

27 4 Perhaps unsurprisingly given this confusion, Amazon has also failed to demonstrate that 1 || Rossi v. Purvis, No. 23-CV-04148-PCP, — F. Supp. 3d ——, 2024 WL 319679, at *9-10 (N.D. 2 || Cal. Jan. 29, 2024). As in Rossi, the circumstances in this case would justify dismissing plaintiffs’ 3 complaint outright under the exception discussed in Forrest, but given the possibility of a change 4 || in this area of the law, the Court will instead stay this case until July 1, 2024. Absent new 5 authority precluding dismissal, this case will be dismissed on that date. If the Supreme Court holds 6 || that dismissal is not permissible, the stay will remain in place until arbitration is complete. 7 || IV. Conclusion 8 For the reasons set forth above, Amazon’s motion is granted and this case shall be stayed. 9 IT IS SO ORDERED. 10 Dated: March 8, 2024 11 LA Qe 12 . P. Casey Pitts 13 United States District Judge

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