Gibbs v. AT&T d/b/a Michigan Bell Telephone Company

CourtDistrict Court, E.D. Michigan
DecidedApril 2, 2020
Docket1:18-cv-13602
StatusUnknown

This text of Gibbs v. AT&T d/b/a Michigan Bell Telephone Company (Gibbs v. AT&T d/b/a Michigan Bell Telephone Company) is published on Counsel Stack Legal Research, covering District Court, E.D. Michigan primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Gibbs v. AT&T d/b/a Michigan Bell Telephone Company, (E.D. Mich. 2020).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MICHIGAN NORTHERN DIVISION

LAURIE GIBBS,

Plaintiffs, Case No. 18-13602

v. Honorable Thomas L. Ludington

MICHIGAN BELL COMPANY d/b/a AT&T,

Defendant. _______________________________________/

OPINION AND ORDER GRANTING DEFENDANT’S MOTION FOR SUMMARY JUDGMENT AND DISMISSING CASE

On November 19, 2018, Plaintiff, Laurie Gibbs, filed a complaint against Defendant, Michigan Bell Company (doing business as AT&T), alleging violations of FMLA and Michigan Persons with Disabilities Act. ECF No. 1. On November 12, 2019, Defendant filed a motion for summary judgment. ECF No. 17. The response and reply were timely filed. ECF Nos. 19, 20, 21. I. Plaintiff was hired as a service representative (“SRS”) at a Michigan Bell Saginaw call center on November 6, 2000. ECF No. 17-2 at PageID.116. She was a member of the Communications Workers of America Union. ECF No. 17-2 at PageID.123. When she began her employment, the call center received phone calls from any customer having difficulties with their AT&T service. Id. at PageID.117. At some point during her tenure, the call center was re- designated as a retention center. Id. The goal of the center was to retain customers, thereby avoiding service disconnections. Id. A. The SRSs report to first level coaches who report to the center sales manager. Id. Around 2008–2009, Michigan Bell started rating SRS’ performances using a monthly scorecard. Id. at PageID.120. An SRS had to achieve a score of 100 percent on their scorecard to meet their monthly objectives. Id. SRSs who met their objectives were eligible to become service leaders. ECF No.

17-2 at PageID.122. When an SRS is service leading they are “walking around or receiving questions from other representatives. Basically [acting as] a floor manager, so you’re alleviating what the coaches should be doing.” Id. Michigan Bell uses a progressive discipline system: a first written warning, followed by a final written warning letter which includes a one-day suspension, and finally a suspension pending termination. ECF No. 17-21 at PageID.235; ECF No. 17-2 at Page ID.146. The center sales manager, as well as the coach, would make disciplinary decisions. ECF No. 17-21 at PageID.234. The center sales manager makes the final decision on termination. ECF No. 17-21 at PageID.236; ECF No. 17-23 at PageID.263.

B. Plaintiff began using significant FMLA time off in 2010. In 2010 Plaintiff took 303.7 hours of FMLA leave due to problems with her right foot. ECF No. 17-2 at PageID.125. In 2011 she took 267 hours of FMLA leave for problems with her left foot. ECF No. 17-2 at PageID.126. In 2012 she took 409.25 hours of FMLA leave for right foot surgery. Id. at PageID.126. She also took intermittent FMLA leave to care for her husband who was diagnosed with chronic lymphoma leukemia. Id. at PageID.127-128. In 2013, she took 277 hours of FMLA leave, most likely for foot pain/problems. Id. She was also authorized to take up to 80 hours of intermittent FMLA leave per month.1 Id. In 2014 she took 72.25 hours of FMLA leave and was authorized to take 80 hours of intermittent FMLA leave per month for foot and back pain. Id. at PageID.129. In 2015 she took 72 hours of FMLA leave and was authorized to take up to 80 hours of intermittent FMLA leave per month for foot and back pain. Id. In 2016, she used 70.5 hours of FMLA leave and had 80 hours of intermittent FMLA leave per month for foot and back pain. Id.

Plaintiff testified that she was told by Jennifer McComb, her coach, that her scorecard objectives would not be reduced for the months that she utilized FMLA leave. ECF No. 121. She also testified that she checked her scorecards at the end of the month and they were not adjusted for her FMLA leave. Id. at PageID.121-122. However, she never raised the issue with anyone other than her coach. Id. Plaintiff was aware that she could file a grievance if she felt that she had been discriminated against, but she did not file a grievance. ECF No. 17-2 at PageID.125. Plaintiff also testified that she does not know if the managers would be able to change the scorecard objectives. ECF No.17-2 at PageID.121. Plaintiff further testified that she received daily emails mentioning the individuals who were absent from the office, but she did not know if individuals who were on

FMLA leave were included in the list. ECF No. 20-2 at PageID.415-416. Neither the coaches nor the center sales manager are able to amend the scorecard objectives. ECF No. 17-21 at PageID.233-234; ECF No. 17-23 at PageID.254-255. A document from Michigan Bell titled “MyScorecard FAQs” states that union, military duty, jury duty, FMLA, and vacation time result in approved adjustments to employees’ scorecard objectives. ECF No. 17- 22 at PageID.240. The FAQs specify that full relief is given for union, military duty, jury duty, and FMLA leave. Id. An asterisk is included next to the objectives header on an employee’s scorecard if an employee’s objectives were adjusted for the month. Id.; ECF No. 17-23 at

1 It is unclear from the record how many hours of intermittent FMLA leave Plaintiff used, if any. PageID.255. An asterisk was included in all of Plaintiff’s monthly scorecards from January 2015 to October 2016. ECF No. 17-3. Adjustments to scorecards were handled outside the Saginaw office where Plaintiff worked. ECF No. 17-21 at PageID.233. A Senior Quality/M&P/Process Manager averred in an affidavit that coaches and Center Sales Managers do not have the ability to change the scorecard

objectives. ECF No. 17-26 at PageID.285. If an SRS takes FMLA leave, the attendance manager [an individual who is not the coach or center sales manager] inputted a code reflecting the SRS’s FMLA leave into the Company’s time reporting system, referred to as NICE. . . . Once the attendance manager inputs the requisite code into the Company’s time reporting system, the SRS’s scorecard objectives are automatically adjusted to account for the SRS’s FMLA leave, thereby eliminating the need for human intervention and the risk of human error. ECF No. 17-26 at PageID.286. C. Starting around 2008 or 2009, all service representatives were measured by their ability to meet metrics on a scorecard. ECF No. 17-2 at PageID.120. Plaintiff explained that she was a service lead for a few months in 2015 – which she testified required her to have no negative marks and be on target for her objectives. Id. at PageID.122. However, her scorecard percentages steadily decreased near the end of 2015 and into 2016. ECF No. 17-2 at PageID.135-137. She testified she would not have been eligible to service lead in 2016 due to her poor performance. Id. at PageID.123. Plaintiff’s scorecard percentages are listed below. ECF No. 17-2 at PageID.135-136; ECF No. 17-3. Month Percentage Jan. 2015 120.867 Feb. 2015 96.976 Mar. 2015 101.694 April – July, Service leading - no scorecards Aug. 2015 96.872 Sept. 2015 103.362 Oct. 2015 87.053 Nov. 2015 85.019 Dec. 2015 84.335 Jan. 2016 103.279 Feb. 2016 105.565 Mar. 2016 85.215 Apr. 2016 76.708 May 2016 84.840 June 2016 98.719 July 2016 82.991 Aug. 2016 89.971 Sept. 2015 89.196 Oct. 2016 76.642

Plaintiff received her first disciplinary written warning on May 22, 2012 when her coach was Jennifer Taylor. ECF No. 17-2 at PageID.141. On June 6, 2013 Plaintiff received a code of business conduct violation and was given a three-day suspension. ECF No. 17-2 at PageID.141. Her memory of the incident is that she swore on the phone after a call disconnected. Id. However, she testified that a customer was not on the line at the time. Id. Her memory is that the union grieved the discipline and it was at least partially overturned and she received some, if not all, back pay. Id. On August 6, 2013, Plaintiff’s new coach Emily Stark wrote her up for her poor scorecard results. Id.

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Gibbs v. AT&T d/b/a Michigan Bell Telephone Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/gibbs-v-att-dba-michigan-bell-telephone-company-mied-2020.