Gautschi v. Auto Body Discount Center, Inc.

660 A.2d 1076, 139 N.H. 457, 1995 N.H. LEXIS 32
Supreme Court of New Hampshire·Decided March 28, 1995·No. No. 93-485·Published·Cited by 13 cases

Opinion

BATCHELDER, J.

The defendants, Auto Body Discount Center, Inc. (ABDC) and Michel R. Dube, appeal a jury verdict in the Superior Court {Barry, J.), awarding general damages as well as damages under the Consumer Protection Act, RSA chapter 358-A, to the plaintiffs, Reese and Cindy Gautschi, arising from the sale of a salvaged 1986 Honda CRX automobile. They argue that the trial court should have: (1) dismissed those counts of the plaintiffs’ writ based on violation of the Consumer Protection Act; (2) set aside the verdict entered against Michel Dube individually; (3) set aside the verdict due to inconsistent findings by the jury; (4) excluded photographs offered by the plaintiffs and admitted evidence offered by the defendants; and (5) denied the plaintiffs’ request for a post-judgment attachment. We affirm in part and reverse in part.

In September 1987, the plaintiffs purchased the salvaged vehicle from ABDC, a business incorporated by Dube approximately one year earlier. Dube financed the purchase. Shortly thereafter, the vehicle was involved in another collision. The plaintiffs returned it to ABDC for repairs.

Over the next several years the plaintiffs made extensive improvements to the car. They modified or entirely replaced the exhaust and suspension systems, engine, and interior, and installed a sophisticated sound system. As is often the case, the vehicle did not, in the final analysis, meet the expectations of the buyers, although at one point the plaintiffs changed the wheels on the car and for a brief period seemed satisfied. When questioned as to how the car drove after the wheel change, Reese Gautschi answered, “Awesome. Great.... [I]t was the most amazing vehicle on the road.... It was starting to really drive very, very, very well. I mean, it was intense.” The intensity and the awesome character of the vehicle’s operability evaporated quickly.

Soon after the plaintiffs replaced the wheels and tires, the vehicle experienced excessive tire wear. In the summer of 1990, the plaintiffs took the vehicle to Scott DesRoches’ Auto Body for independent examination, where DesRoches attributed the problem to unrepaired structural damage. The plaintiffs subsequently brought the car back to ABDC. Dube told them that the problem was caused by tires that were the wrong size for the car.

When ABDC refused to repair the vehicle, the plaintiffs stopped making payments on their car loan. In response, Dube repossessed the vehicle.

[459] In March 1991, the plaintiffs sued the defendants for misrepresentation, breach of contract, and violation of the Consumer Protection Act, based on the repairs done following the 1987, post-sale accident. Prior to trial, the plaintiffs learned that the vehicle had failed inspection in June 1987. Indeed, the inspector had recommended that potential buyers “not even drive the car from the premises.” Consequently, they amended their pleadings to include liability based on the vehicle’s sale. The defendants responded with their own suit for breach of contract based on the plaintiffs’ failure to complete timely payments on their loan. The jury by special verdict found that the defendants breached the contract to repair the vehicle properly following the 1987 accident and intentionally misrepresented that the repair was properly performed, and that both the sale and later repair of the vehicle were unfair and deceptive trade practices. Additionally, they found for the plaintiffs in the defendants’ action. This appeal followed.

The defendants first argue that the trial court erred in denying their motion to dismiss the causes of action alleging violation of the Consumer Protection Act because both the sale and repair of the vehicle occurred more than two years before the date of the plaintiffs’ action. See RSA 358-A:3, IV-a (1984). In construing the Consumer Protection Act, we may be guided by the interpretation and construction given to the Federal Trade Commission Act, 15 U.S.C. 45(a)(1) (1988), by the federal courts. See RSA 358-A:13 (1984).

“In determining whether a motion to dismiss should be granted, the court assumes all factual allegations to be true, and the reasonable inferences that can be drawn from those facts are construed in the plaintiffs favor.” NRG, Inc. v. Barnes, 137 N.H. 186, 190, 624 A.2d 555, 558 (1993).

RSA 358-A:3, IV-a exempts those “[transactions entered into more than 2 years prior to the complaint” from the regulation of business practices for consumer protection. The parties agree that both the sale and later repair of the vehicle in 1987 occurred more than two years before the plaintiffs filed their action in 1991. Therefore, these transactions cannot form the basis for a Consumer Protection Act violation. The plaintiffs argue, however, that Dube’s 1990 representation that improper tire size was the source of their problems occurred less than two years before their suit and warrants application of the Consumer Protection Act. Consequently, we must determine whether Dube’s representation is the type of unfair act or practice that the Consumer Protection Act was enacted to protect against.

RSA 358-A:2 (1984 & Supp. 1994) lists a number of acts meeting the definition of an “unfair method of competition or unfair or deceptive act or practice,” but none apply here. Our inquiry does not end with [460] this list, however, because the statute itself states that it is not limited to the listed transactions. See Roberts v. General Motors Corp., 138 N.H. 532, 538, 643 A.2d 956, 960 (1994).

The Federal Trade Commission determines consumer unfairness through an examination of

(1) whether the practice, without necessarily having been previously considered unlawful, offends public policy as it has been established by statutes, the common law, or otherwise— whether, in other words, it is within at least the penumbra of some common-law, statutory, or other established concept of unfairness; (2) whether it is immoral, unethical, oppressive, or unscrupulous; (3) whether it causes substantial injury to consumers (or competitors or other businessmen).

FTC v. Sperry & Hutchinson Co., 405 U.S. 233, 244-45 n.5 (1972) (quotation omitted). These criteria do not proscribe the representation here.

Perhaps the most common application of the unfairness doctrine involves the withholding of material information. A consumer ordinarily protects himself by choosing among alternative products. For his decision to be meaningful, however, it must be based on full and accurate knowledge of the alternatives. Some sellers have undermined this process by either withholding or failing to generate critical data about their products, thus making it difficult or impossible for consumers to make informed comparisons.

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Gautschi v. Auto Body Discount Center, Inc., 660 A.2d 1076, 139 N.H. 457, 1995 N.H. LEXIS 32 (N.H. 1995).

660 A.2d 1076 (Gautschi v. Auto Body Discount Center, Inc.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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