Frost v. ADT

947 F.3d 1261
CourtCourt of Appeals for the Tenth Circuit
DecidedJanuary 17, 2020
Docket18-3259
StatusPublished
Cited by13 cases

This text of 947 F.3d 1261 (Frost v. ADT) is published on Counsel Stack Legal Research, covering Court of Appeals for the Tenth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Frost v. ADT, 947 F.3d 1261 (10th Cir. 2020).

Opinion

FILED United States Court of Appeals Tenth Circuit

PUBLISH January 17, 2020 Christopher M. Wolpert UNITED STATES COURT OF APPEALS Clerk of Court

TENTH CIRCUIT

JULIE FROST, co-conservator for M.F., a minor, individually and as heir-at-law of Elizabeth A. Frost, deceased; SARAH BAYLESS, co- conservator for M.F., a minor, individually and as heir-at-law of Elizabeth A. Frost, deceased; and CHARLES E. FROST, JR., as administrator of the estate of Elizabeth Frost,

Plaintiffs-Appellants, v. No. 18-3259 ADT, LLC, formerly known as Protection One, Inc.,

Defendant-Appellee.

APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF KANSAS (D.C. NO. 2:18-CV-02360-JAR-GEB)

Randall L. Rhodes (Steven W. Brookreson with him on the briefs), Rouse Frets White Goss Gentile Rhodes, P.C., Leawood, Kansas, for Appellants.

Jason R. Scott (Charles C. Eblen on the brief), Shook, Hardy & Bacon L.L.P., Kansas City, Missouri, for Appellee.

Before TYMKOVICH, Chief Judge, BALDOCK, and HOLMES, Circuit Judges. TYMKOVICH, Chief Judge.

Elizabeth Frost lost her life when an accidental house fire ignited in her

home. At the time, ADT provided security monitoring services to the premises.

During the fire, ADT received several alerts through its monitoring system.

Although ADT attempted to call Frost and the back up number listed on her

account, it did not get through. After several such attempts, ADT cleared the

alerts without contacting emergency services.

The administrator of Frost’s estate and her minor heir, M.F., (collectively

Claimants) brought this action against ADT. The central theme of the complaint

is that ADT’s failure to notify emergency services contradicted representations on

its website that it would do so, and that failure wrongfully caused or contributed

to Frost’s death.

The district court dismissed the complaint, holding the one-year suit-

limitation provision in the contract between ADT and Frost barred the claims and

that Claimants failed to state a claim with respect to certain counts. Because we

find the contract between Frost and ADT provides an enforceable suit-limitation

provision that bars the claims at issue, we AFFIRM.

-2- I. Background

During the early morning hours of August 15, 2016, an accidental house

fire ignited in Frost’s home, claiming her life. At the time of the fire, Frost’s

home was equipped with a security system acquired from ADT and its

predecessors. ADT provided monitoring services accompanying the security

system under a contract entitled “Residential Alarm System and Services

Agreement.” App. at 73. Under the Contract, ADT provided round-the-clock

monitoring of Frost’s home security in exchange for payments of $37.99 a month.

Although offered, the Contract did not cover “Smoke Detection” or “CO

Detection services.”

A. Night of the Accident

At 1:30 a.m., ADT received a “sensor tamper” alert for “glass break” in

Frost’s dining room. App. at 12. At 1:32 a.m., ADT received an alert for

“expansion module failure.” Id. The expansion module is the key pad and system

center located by the front door of Frost’s home. At approximately 1:43 a.m.,

ADT attempted to call Frost twice, but was unable to reach her. At 1:49 a.m.,

ADT attempted to call Frost’s grandmother, who was listed as the next contact

number on Frost’s account. ADT was also unable to reach Frost’s grandmother.

Between 2:01 a.m. and 2:04 a.m., ADT again attempted to call Frost’s number

and her grandmother’s number, but was unable to reach either. When calling both

-3- Frost and her grandmother, ADT’s number appeared as an unlisted number and

did not identify ADT as the caller. Around 2:04 a.m., without having made

contact with Frost, Frost’s grandmother, or any emergency services, ADT “fully

cleared” the alarms. Id.

Around 2:52 a.m., City of Topeka Public Works Department employees

noticed the house fire and called 911. First responders arrived at the scene at

approximately 2:58 a.m. A fire crew conducted a search of the house and found

Frost face down, unconscious, in a hallway in her home. She was still alive at the

time first responders discovered her. Frost first received medical treatment at

3:07 a.m. and was subsequently transported to Stormont Vail Health Care, where

she was pronounced dead. The cause of death was inhalation of smoke and soot

from the fire.

B. ADT’s Website

Claimants allege that in contracting with ADT for home monitoring

services, Frost “reasonably relied” on certain representations on ADT’s website,

including the following:

• “The ability to remotely learn of possible hazards and to dispatch

responders is key to how security monitoring works.”

• “24/7 professional monitoring centers will address alarms immediately to

ensure that help is on the way.”

-4- • “In the event of an emergency, local police or fire assistance will be

notified.”

• “A trained employee immediately attempts to call you to notify you of the

disturbance in case it is a false alarm. If you confirm a false alarm, the

employee will see if there is anything else you need before letting you hang

up. If the employee is unable to contact you, or if you confirm that the

alarm is genuine, the authorities will be notified. A dispatch will then send

police officers to your residence to evaluate the situation.”

App. at 22.

C. The Contract

The Contract between ADT and Frost does not contain these

representations. Instead, on the first page, under the heading “IMPORTANT

PROVISIONS — YOUR RESPONSIBILITY TO READ TERMS OF THIS

AGREEMENT” the Contract states: “SECTION 6, 7, and 8: WE ARE NOT

AN INSURER, Limitation of Liability, Hold Harmless which, among other

things, significantly limits [ADT’s] liability to you under this Contract.”

App. at 73 (emphasis in original).

Section 6 clarifies that ADT is not an insurer and that ADT’s “fees” are not

based on “the value of your premises or its contents, or the likelihood or potential

extent or severity of injury (including death) to you or others.” App. at 75.

-5- Section 7 limits ADT’s liability to “the lesser of (i) $300.00; or (ii) Six (6) times

the monthly service fee [$227.99 in this case].” Id. at 76.

Section 9 establishes a one-year suit-limitation period:

Legal Actions. NO CLAIM OR LEGAL ACTION EITHER OF US MAY HAVE ARISING OUT OF THIS CONTRACT, YOUR SYSTEM OR OUR SERVICES (WHETHER BASED ON CONTRACT, NEGLIGENCE, OR OTHERWISE) MAY BE BROUGHT MORE THAN ONE YEAR AFTER THE DATE THE CAUSE OF ACTION FOR SUCH CLAIM ACCRUED.

App. at 76 (emphasis in original).

Section 10 outlines the monitoring services to be provided:

. . . When the Center receives an actionable alarm signal from your system (an “Alarm Event”), we will make reasonable efforts, consistent with local laws and our response policies, to make the appropriate notifications. These notifications may include the local emergency response provider . . . , the person designated on your Monitoring Information Schedule or the monitored premises. . . .

App. at 76.

Section 22 sets out an integration clause:

This Contract is the entire agreement between you and us, supersedes all previous contracts between you and us regarding alarm monitoring or similar services at [Frost’s home].

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Bluebook (online)
947 F.3d 1261, Counsel Stack Legal Research, https://law.counselstack.com/opinion/frost-v-adt-ca10-2020.