Flores v. United Airlines

CourtDistrict Court, N.D. Illinois
DecidedDecember 10, 2019
Docket1:18-cv-06571
StatusUnknown

This text of Flores v. United Airlines (Flores v. United Airlines) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Flores v. United Airlines, (N.D. Ill. 2019).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

PATRICIA FLORES, ) ) Plaintiff, ) ) No. 18 C 6571 v. ) ) Judge Jorge L. Alonso UNITED AIRLINES, ) ) Defendant. )

MEMORANDUM OPINION AND ORDER

While using defendant’s website to purchase a ticket for air travel, plaintiff Patricia Flores (“Flores”) was offered the option to purchase travel insurance, and she accepted. When plaintiff learned defendant United Airlines (“United”) would receive a cut of the money she paid for insurance, Flores brought this suit, asserting claims for violation of the Illinois Consumer Fraud and Deceptive Trade Practices Act and the RICO (“Racketeer Influenced and Corrupt Practices Act”) statute, as well as a claim for unjust enrichment.1 United moves to dismiss. For the reasons set forth below, the Court grants the motion.

1 The Court has federal-question jurisdiction over plaintiff’s RICO claims and supplemental jurisdiction over her state-law claims. 28 U.S.C. § 1331. Plaintiff has also alleged that the Court has jurisdiction under the Class Action Fairness Act, 28 U.S.C. § 1332(d)(2). Plaintiff has alleged that there are “thousands” of class members (Complt. ¶ 61) and that the amount in controversy exceeds $5,000,000.00 (Complt. ¶ 9). Named plaintiff Flores is a citizen of Texas (Complt. ¶ 7), and defendant is a citizen of Delaware (its state of incorporation) and Illinois (the location of its principal place of business) (Complt. ¶ 8). Thus, at least one plaintiff is “a citizen of a State different from any defendant.” 28 U.S.C. § 1332(d)(2)(A). I. BACKGROUND The following facts are from plaintiff’s complaint, and the Court takes them as true. On its website, United sells tickets for the air transportation it provides. After a customer such as plaintiff has chosen a flight but before she has purchased it, United offers the customer

the option to purchase travel insurance. United’s customers are not required to purchase travel insurance in order to purchase a ticket to fly, but they are required either to accept or reject the option of travel insurance. Under the heading “United Travel Options,” the website says, “Cover your trip with Travel Guard ® insurance[.]” (Am. Complt. ¶¶ 24-25). Below that, the website reads: Don’t miss out! Plan includes: --Flight refund if you can’t travel for covered illness -- Coverage for lost baggage including laptops, phones and cameras

(Am. Complt. ¶ 27). A customer then has two options from which to choose: (1) “Yes, insure my trip for only $[price;]” or (2) “No, I will travel without insurance for my [ticket price] trip.” Below the two options, the website says, “Coverage is offered by Travel Guard Group, Inc.” (Am. Complt. ¶ 33). Plaintiff, for her part, purchased a travel insurance policy from United’s website on February 23, 2018. She does not say how much she paid. She later “received an email from the insurance provider attaching her policy, which did not reference United.” (Am. Complt. ¶ 51). Plaintiff alleges that “[w]hen United sends a receipt, it states that the cost of the trip insurance is remitted to Travel Guard Group, Inc.” (Am. Complt. ¶ 33). Specifically, plaintiff alleges the receipt “lists the specific amount charged for ‘Trip insurance’ and states it will be ‘Billed separately by Travel Guard Group, Inc.” (Am. Complt. ¶ 36). Plaintiff does not allege that she received such a receipt. At no point during plaintiff’s transaction to purchase travel insurance did United disclose to her that it had a financial interest in her purchase of travel insurance, but it did. Plaintiff alleges “United retains or ultimately receives for itself a portion of the funds for every trip insurance policy its customers purchase on its website.” The portion United receives is

described by plaintiff variously as: a kickback, a commission, an illegal commission and a hidden profit center. (Am. Complt. ¶¶ 41, 43 & 44). According to plaintiff’s complaint, “United has also concealed and/or failed to disclose to state regulators the fact that it receives a commission or kickback every time a customer elects to purchase a travel insurance product through its website.” (Am. Complt. ¶ 41). Plaintiff alleges that the price of the travel insurance “is set by the insurer, not United.” (Am. Complt. ¶ 48). Plaintiff alleges that neither the dates of travel nor the route affects the insurance price. She alleges the price for each travel insurance policy purchased on United’s website is “based solely on the overall ticket price.” (Am. Complt. ¶ 45). Plaintiff also alleges that “[b]ecause the price of travel insurance . . . incorporates an illegal commission paid to

United,” customers pay an inflated price. (Am. Complt. ¶ 46). II. STANDARD ON A MOTION TO DISMISS

The Court may dismiss a claim pursuant to Rule 12(b)(6) of the Federal Rules of Civil Procedure if the plaintiff fails “to state a claim upon which relief can be granted.” Fed.R.Civ.P. 12(b)(6).2 Under the notice-pleading requirements of the Federal Rules of Civil Procedure, a complaint must “give the defendant fair notice of what the . . . claim is and the grounds upon which it rests.” Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555 (2007) (quoting Conley v.

2 In her response brief, plaintiff put most of her citations to case authority in footnotes, making reading her brief unnecessarily difficult and violating the spirit of the page limit. The parties are warned that, in the future, the Court will ignore any citations that the parties put in footnotes. Gibson, 355 U.S. 41, 47 (1957)). A complaint need not provide detailed factual allegations, but mere conclusions and a “formulaic recitation of the elements of a cause of action” will not suffice. Twombly, 550 U.S. at 555. To survive a motion to dismiss, a claim must be plausible. Ashcroft v. Iqbal, 556 U.S. 662 (2009). Allegations that are as consistent with lawful conduct as

they are with unlawful conduct are not sufficient; rather, plaintiffs must include allegations that “nudg[e] their claims across the line from conceivable to plausible.” Twombly, 550 U.S. at 570. In considering a motion to dismiss, the Court accepts as true the factual allegations in the complaint and draws permissible inferences in favor of the plaintiff. Boucher v. Finance Syst. of Green Bay, Inc., 880 F.3d 362, 365 (7th Cir. 2018). Conclusory allegations “are not entitled to be assumed true,” nor are legal conclusions. Iqbal, 556 U.S. at 680 & 681 (noting that a “legal conclusion” was “not entitled to the assumption of truth[;]” and rejecting, as conclusory, allegations that “‘petitioners ‘knew of, condoned, and willfully and maliciously agreed to subject [him]’ to harsh conditions of confinement”). The notice-pleading rule “does not unlock the doors of discovery for a plaintiff armed with nothing more than conclusions.” Iqbal, 556 U.S. at

678-679. Pursuant to Rule 9(b) of the Federal Rules of Civil Procedure

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Flores v. United Airlines, Counsel Stack Legal Research, https://law.counselstack.com/opinion/flores-v-united-airlines-ilnd-2019.