Fernandez v. United Acceptance Corp.

610 P.2d 461, 125 Ariz. 459, 1980 Ariz. App. LEXIS 429
CourtCourt of Appeals of Arizona
DecidedJanuary 24, 1980
Docket1 CA-CIV 4548
StatusPublished
Cited by8 cases

This text of 610 P.2d 461 (Fernandez v. United Acceptance Corp.) is published on Counsel Stack Legal Research, covering Court of Appeals of Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Fernandez v. United Acceptance Corp., 610 P.2d 461, 125 Ariz. 459, 1980 Ariz. App. LEXIS 429 (Ark. Ct. App. 1980).

Opinion

OPINION

O’CONNOR, Judge.

The appellees were successful as plaintiffs in a trial to the court obtaining judgment against appellant in the amounts of $2,500.00 general damages for invasion of privacy and $750.00 for attorneys fees, plus interest and costs of suit. A timely appeal was filed by the appellant, United Acceptance Corporation.

The complaint was filed August 23, 1976, by Alvaro Fernandez and Nora Fernandez, his wife, against International Spas, Inc. and United Acceptance Corporation. Nora Fernandez had entered into a retail installment contract with International Spas, Inc. to obtain a health spa membership for $350.00 plus 18% interest. The contract price was payable in 24 monthly installments of $16.50 each with an acceleration clause in the event of a default. International Spas, Inc. agreed in the contract to “maintain facilities and personnel to serve the reasonably anticipated requests of members for service throughout the entire term of the agreement.” The membership contract was subsequently assigned to United Acceptance Corporation which thereafter attempted to collect the monthly payments from Nora Fernandez. Payments were made by appellees for the months of July, August, and September, 1975, although each was made after the due date and after various written notices and telephone calls by appellant, United Acceptance Corporation. No monthly payment was received thereafter and appellant made telephone calls to Nora Fernandez’ place of employment, to her residence, to her neighbors, and to her husband. Written notices were sent. Messages were left for appellee when she was not at her office. Appellees moved their residence. They also had their telephone number changed as a result of appellant’s numerous calls. During November and December, 1975, appellant attempted to contact Nora Fernandez approximately every other day, without success. On January 8, 1976, Nora Fernandez telephoned appellant’s office and stated she could make only small payments. She testified at trial that on January 8, 1976, appellant’s representative threatened to repossess her automobile if she did not immediately pay $100.00.

Appellees paid $100.00 on or about January 12, 1976. No further payments were made and appellant again made numerous telephone calls for Nora Fernandez at her place of employment and sent notices to her by mail. On May 20, 1976, Mr. Fernandez called appellant’s office to complain about the collection efforts and stated appellant would be hearing from Fernandez’ attorney. On June 14, 1976, Nora Fernandez orally informed appellant that her attorney was Wallace Baker. Subsequently the attorney for Fernandez demanded refund of $100.00 previously paid in January and threatened litigation if it were not so re-' funded.

At trial the evidence also showed that Nora Fernandez had used the spa facilities approximately three times weekly after June 13,1975, and then less frequently until February, 1976. Nora Fernandez testified that she tried to use the Mesa spa facilities nearest her home and that the sauna there was inoperative much of the time during the first months of her membership. She also testified that various pieces of exercise equipment were generally in a state of disrepair. Nora Fernandez decided in November, 1975, that she would cancel her membership due to the poor condition- of the *461 facilities. She stated that when she advised International Spas, Inc. that she wanted to terminate her membership, she was told it could not be cancelled.

There was also testimony by appellees and another relative that the telephone calls made by appellant upset Nora Fernandez, and made her nervous at work.

The complaint was filed by Mr. & Mrs. Fernandez against United Acceptance Corporation, the appellant, for invasion of privacy and against International Spas, Inc. for breach of contract. United Acceptance Corporation counterclaimed for recovery of the balance due on the membership contract which was entered into by appellees and International Spas, Inc. and was then assigned to United Acceptance Corporation.

The trial court found that International Spas, Inc. breached its contract with Nora Fernandez by failing to maintain the premises in a suitable condition. The court also found that the conduct of United Acceptance Corporation constituted an invasion of the plaintiffs’ privacy “by reason of undue harassment and misrepresentations.” Damages were awarded to plaintiffs and against United Acceptance Corporation as indicated above. The court also found against United Acceptance Corporation on its counterclaim.

Appellant contends that there was insufficient evidence at the trial to support a finding of invasion of privacy by undue harassment and misrepresentation. We find there was sufficient evidence to support the trial court’s finding.

This court has recognized the general principle that a creditor has a right to take reasonable measures to pursue his debtor and to persuade payment even though such steps may result in some invasion of the debtor’s privacy. Sears, Roebuck and Co. v. Moten, 27 Ariz.App. 759, 558 P.2d 954 (1976) [citing with approval Household Finance Corporation v. Bridge, 252 Md. 531, 250 A.2d 878 (1969), and Gouldman Taber Pontiac, Inc. v. Zerbst, 213 Ga. 682, 100 S.E.2d 881 (1957)].

However, unreasonable measures taken by a creditor in attempting to collect a debt may be an invasion of privacy. 1 In Rugg v. McCarty, 173 Colo. 170, 476 P.2d 753 (1970), the creditor repeatedly called and wrote the debtor demanding payment. The creditor also threatened to garnish the debtor’s wages, but knew or should have known that it could not garnish her wages. In finding that the creditor invaded the debtor’s right of privacy, the court explained:

When unreasonable action in pursuing a debtor is taken, which foreseeably will probably result in extreme mental anguish, embarrassment, humiliation or mental suffering and injury to a person possessed of ordinary sensibilities, under the same or similar circumstances, then such conduct falls within the forbidden area and a claim for invasion of privacy may be asserted. . . . It is not intended by this rule to curtail legitimate persuasion toward settlement of debtor accounts, as we recognize that private debt settlement is a desirable end in the field of commerce. The rule simply draws the line beyond which a creditor must employ legal remedies to collect from his debtor and may not resort to self-help by means of oppressive conduct amounting to unlawful intimidation.

476 P.2d at 755-56 (emphasis supplied). In Montgomery v. Larragoite, 81 N.M. 383, 467 P.2d 399 (1970), the creditor erroneously issued a credit card in the defendant’s name to the defendant’s brother, who used the card and then defaulted in payment.

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Cite This Page — Counsel Stack

Bluebook (online)
610 P.2d 461, 125 Ariz. 459, 1980 Ariz. App. LEXIS 429, Counsel Stack Legal Research, https://law.counselstack.com/opinion/fernandez-v-united-acceptance-corp-arizctapp-1980.