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1 IN THE SUPREME COURT OF THE STATE OF NEW MEXICO
2 Opinion Number:
3 Filing Date: April 21, 2025
4 NO. S-1-SC-40162
5 KATE FERLIC, as the Personal 6 Representative of the Wrongful Death 7 Estate of I.B-R, a deceased minor, 8 CARISSA BREALEY, individually and 9 as the Guardian and Next Friend of K.B.R., 10 a minor, JAMES ROOD, individually and 11 AIDAN BREALEY-ROOD, individually,
12 Plaintiffs,
13 v.
14 MESILLA VALLEY REGIONAL DISPATCH 15 AUTHORITY, DANIEL GUTIERREZ, DAVID 16 WOODWARD and QUINN PATTERSON, 17 individually and as Mesilla Valley Regional 18 Dispatch officers and employees, 19 DOÑA ANA COUNTY BOARD OF COUNTY 20 COMMISSIONERS, ARTURO HERRERA, 21 individually and as Doña Ana County officer and 22 employee, ADRIAN HERRERA, individually and 23 as Doña Ana County officer and employee, 24 NEW MEXICO DEPARTMENT OF PUBLIC 25 SAFETY, and CITY OF LAS CRUCES,
26 Defendants.
27 CERTIFICATION FROM THE UNITED STATES DISTRICT COURT FOR 28 THE DISTRICT OF NEW MEXICO 29 David Herrera Urias, United States District Judge 1 McGraw Law, LLC 2 Mollie C. McGraw 3 Las Cruces, NM
4 for Plaintiffs
5 Mason & Isaacson, P.A. 6 Thomas Lynn Isaacson 7 Gallup, NM
8 for Defendants Mesilla Valley Regional Dispatch Authority, Daniel Gutierrez, 9 David Woodard, and Quinn Patterson
10 Law Office of Michael Dickman 11 Michael Dickman 12 Santa Fe, NM
13 for Defendant New Mexico Department of Public Safety 1 OPINION
2 VIGIL, Justice.
3 {1} This matter comes to us by way of a certified question from the United States
4 District Court for the District of New Mexico pursuant to Rule 12-607 NMRA. The
5 certification arises due to a perceived conflict in our statutes governing the liability
6 of a 911 dispatcher (hereinafter 911 dispatcher or emergency medical dispatcher,
7 depending upon the context). On the one hand, the Enhanced 911 Act, NMSA 1978,
8 §§ 63-9D-1 to -11.1 (1989, as amended through 2017), provides immunity to those
9 covered by its provisions “except for intentional acts.” Section 63-9D-10. On the
10 other hand, the Enhanced Medical Services Act (EMSA), NMSA 1978, §§ 24-10B-
11 1 to -13 (1983, as amended through 2023), as implemented by the New Mexico Tort
12 Claims Act (NMTCA), NMSA 1978, §§ 41-4-1 to -27 and 41-4-30 (1976, as
13 amended through 2020), 1 provides for immunity for those covered by its provisions
14 except for damages caused by negligence. See §§ 24-10B-5, -8; § 41-4-10. As
15 framed by the federal district court, the certified question reads: “Considering the
16 Enhanced 911 Act . . . and the [EMSA], are 911 dispatchers immune from liability
17 for negligence under the [NMTCA]?”
1 Section 41-4-30 was explicitly enacted as a “new section of the Tort Claims Act.” 2010 N.M. Laws, ch. 22, § 1. 1 {2} Exercising our discretion to reformulate the question, see Rule 12-607(C)(4),
2 and “limit[ing] our answer to the context of this case,” Spurlock v. Townes, 2016-
3 NMSC-014, ¶ 11, 368 P.3d 1213, we examine the impact, if any, the Enhanced 911
4 Act has on the liability of the 911 dispatchers—and the agencies that employ them—
5 who are alleged to have been negligent in responding to the 911 emergency medical
6 calls underlying this proceeding. Viewing the question in this light, our answer is as
7 follows: the immunity provision set out in Section 63-9D-10 of the Enhanced 911
8 Act has no bearing on the 911 dispatchers’ immunity from liability for the allegedly
9 mishandled 911 emergency medical calls; instead, the immunity issue is ultimately
10 governed—one way or the other—by the liability provision of Section 24-10B-8 of
11 the EMSA. Before undertaking our legal analysis, we recite the relevant facts and
12 procedural history of the case.
13 I. FACTUAL BACKGROUND AND PROCEDURAL HISTORY
14 {3} The wrongful death and related claims giving rise to this lawsuit stem from
15 the tragic death of sixteen-year-old minor I.B-R. 2 I.B-R, along with his mother
16 (Mother) and brother, was hiking on a warm summer morning in the Organ
17 Mountains of Doña Ana County, New Mexico, when I.B-R became seriously ill.
2 The facts are taken from Plaintiffs’ first amended complaint and the certification order issued by the federal district court.
2 1 Stumbling and losing his balance, I.B-R was unable to hike back to the family car
2 that was parked at the trailhead. Mother called 911, requesting immediate medical
3 assistance. The emergency medical call was answered by a 911 dispatcher employed
4 by Defendant Mesilla Valley Regional Dispatch Authority (MVRDA) and was
5 routed digitally to Defendant New Mexico Department of Public Safety (DPS) by
6 way of a Computer-Aided Dispatch (CAD) system that allows information about an
7 emergency 911 call to be “see[n] and access[ed]” by DPS dispatchers (collectively,
8 the two agencies are hereinafter referred to as Defendants).
9 {4} Mother reported that I.B-R needed urgent help because he was overheated and
10 unresponsive and that the two of them were stranded roughly three-quarters of a mile
11 from the trailhead. More than an hour and twenty minutes later, and after Mother
12 had called 911 a second time, members of the Las Cruces Fire Department reached
13 I.B-R and brought him back to the trailhead. Despite the fire department’s efforts
14 and the series of medical interventions that ensued, I.B-R died the following day
15 from multi-organ failure resulting from hyperthermia heat stroke.
16 {5} This litigation ensued. Plaintiffs, consisting of the personal representative of
17 I.B-R’s wrongful death estate and I.B-R’s immediate family members, brought
18 claims for wrongful death, lost chance of survival, spoliation of evidence, and loss
3 1 of consortium. The action was initially commenced in state district court and was
2 subsequently removed to federal district court.
3 {6} As here relevant, Plaintiffs’ first amended complaint (FAC) primarily assigns
4 fault to three identified MVRDA dispatchers for a series of delay-causing missteps
5 allegedly made in responding to Mother’s 911 emergency medical calls. Among the
6 missteps alleged were failing to “adequately convey [information regarding I.B-R’s]
7 symptoms” to the county fire officials; incorrectly characterizing the nature of the
8 emergency as both a “search and rescue” and a “minor medical” call; and inadvisably
9 canceling two ambulance dispatches. But, as the federal district court discussed in
10 its certification order, fault also may lie with the non-“synced” nature of the separate
11 CAD systems operated by each of the Defendants, a factor which may explain in
12 part why the CAD system operated by DPS “incorrectly noted that [Mother] and
13 [I.B-R] were located three and a quarter . . . miles northbound of the trailhead,
14 instead of three quarters . . . of a mile from the trailhead.” That circumstance, the
15 federal district court reasoned, may have dissuaded the emergency responders who
16 were “casually gather[ed]” in the trailhead parking lot from “r[unning] or walk[ing]
17 the trail in an [earlier] attempt to reach [I.B-R] and render necessary emergency aid.”
18 {7} Defendants separately moved to dismiss the FAC for failure to state a claim
19 under Rule 12(b)(6) of the Federal Rules of Civil Procedure. Each motion cited the
4 1 Enhanced 911 Act—not the EMSA—as a basis for dismissal. And each motion
2 maintained that the allegations set out in the FAC sound in pure negligence and are
3 thus barred by the immunity provision of Section 63-9D-10 of the Enhanced 911 Act
4 which, as later discussed herein, exempts certain specified enhanced 911-related
5 conduct from suit “except for intentional acts.”
6 {8} Plaintiffs countered that there is no immunity for 911 dispatchers under the
7 Enhanced 911 Act. Instead, Plaintiffs asserted that the EMSA applies to 911
8 dispatchers and, therefore, they can be sued under the NMTCA’s negligence
9 standard.
10 {9} Prompted by understandable uncertainty over New Mexico’s statutory
11 framework and adherence to comity, the federal district court issued its certification
12 order in lieu of deciding Defendants’ dismissal motions without this Court’s input
13 and stayed the matter pending this Court’s answer to the certified question. We
14 accepted the certification.
15 II. DISCUSSION
16 A. General Principles of Statutory Construction
17 {10} “When construing statutes, our guiding principle is to determine and give
18 effect to legislative intent.” Baker v. Hedstrom, 2013-NMSC-043, ¶ 11, 309 P.3d
19 1047 (internal quotation marks and citation omitted). “We use the plain language of
5 1 the statute as the primary indicator of legislative intent,” id. (brackets, internal
2 quotation marks, and citation omitted), adhering to the statutory language chosen by
3 the Legislature without “read[ing] into a statute language which is not there,
4 especially when it makes sense as it is written,” State Pub. Educ. Dep’t v. Zuni Pub.
5 Sch. Dist., 2018-NMSC-029, ¶ 18, 458 P.3d 362 (internal quotation marks and
6 citation omitted). Where statutory language is doubtful or ambiguous, “we read the
7 provisions at issue in the context of the statute as a whole, including its purposes and
8 consequences.” Lujan Grisham v. Romero, 2021-NMSC-009, ¶ 23, 483 P.3d 545
9 (internal quotation marks and citation omitted); accord Rutherford v. Chaves Cnty.,
10 2003-NMSC-010, ¶ 24, 133 N.M. 756, 69 P.3d 1199 (“Statutes are to be read in a
11 way that facilitates their operation and the achievement of their goals.”), abrogated
12 on other grounds as recognized by Belen Cons. Sch. Dist. v. Cnty. of Valencia, 2019-
13 NMCA-044, ¶ 9, 447 P.3d 1154, aff’d sub nom. Nash v. Bd. of Cnty. Comm’rs, 2021-
14 NMSC-005, 480 P.3d 842. Additional and more specific rules of statutory
15 construction come into play and are discussed below.
16 B. Defendants’ Misplaced Reliance on the Immunity Provision Contained in 17 Section 63-9D-10 of the Enhanced 911 Act
18 {11} The Enhanced 911 Act, enacted in 1989 and codified in the “Railroads and
19 Communications” chapter of our statutes, was designed, among other reasons, to
20 promote “faster response time” in emergency situations by “enabling the
6 1 development, installation and operation of enhanced 911 emergency reporting
2 systems” and to ensure that “adequate funding [be made] available” for that salutary
3 purpose. Section 63-9D-2(A)(4)(b), (A)(5), (B). Our Legislature thoroughly
4 addressed these dual considerations—the “development, installation and operation”
5 of enhanced 911 infrastructure and the provision of the necessary funding to do so—
6 throughout the body of the statute. See § 63-9D-2(A)(5), (B); see also, e.g., § 63-
7 9D-3(M) (defining an enhanced 911 system as including “a landline, wireless, NG-
8 911 or ESInet system consisting of network switching equipment, database, mapping
9 and on-premises equipment”); § 63-9D-2(A)(4)(c) (providing that an enhanced 911
10 system “automatic[ly] rout[es]” an emergency call “to the appropriate emergency
11 response unit”); § 63-9D-4(A) (encouraging the provision of enhanced 911 services
12 by local governing bodies, individually or in “consortium,” by authorizing them to
13 “incur costs for the purchase, lease, installation or maintenance of enhanced 911
14 equipment and training necessary for the establishment of an enhanced 911
15 system”); § 63-9D-8(A), (E) (“[C]reat[ing] in the state treasury [an] . . . enhanced
16 911 fund” to be used by local governing bodies, with the requisite approval, “for
17 administering and coordinating activities associated with implementation of the
18 Enhanced 911 Act.”).
7 1 {12} In essence, the Enhanced 911 Act serves as a roadmap for the installation and
2 operation of potentially lifesaving but costly technology-driven emergency response
3 hardware, software, and infrastructure by local governmental entities. Notable for its
4 absence from the statute is any language addressing the role served or job duties
5 assumed by a 911 dispatcher in the enhanced 911 process—be it in the medical
6 emergency call realm or otherwise. Indeed, the Legislature saw fit to include within
7 the statute only two isolated references to what fairly can be read to be the functional
8 equivalent of a 911 dispatcher—assigning the term public safety answering point
9 call-taker—and confining each such reference to the statute’s definitional section.
10 See § 63-9D-3(A), (L).
11 {13} Against this statutory backdrop, we examine the immunity provision set out
12 in the version of Section 63-9D-10 in effect at all relevant times herein. In its
13 entirety, the section reads as follows:
14 Enhanced 911 systems are within the governmental powers and 15 authorities of the local governing body or state agency in the provision 16 of services for the public health, welfare and safety. In contracting for 17 such services or the provisioning of an enhanced 911 system, except for 18 intentional acts, the local governing body, public agency, equipment 19 supplier, communications service provider and their officers, directors, 20 vendors, employees and agents are not liable for damages resulting 21 from installing, maintaining or providing enhanced 911 systems or 22 transmitting 911 calls.
23 Section 63-9D-10 (emphasis added).
8 1 {14} Defendants read the immunity section broadly so as to include emergency
2 medical dispatchers. In doing so, Defendants’ briefing focuses exclusively on the
3 final disjunctive clause of the section’s text, urging that the phrase transmitting 911
4 calls is alone sufficient to “make[] clear” that 911 dispatchers are “subject to the
5 [Act’s] grant of immunity.” As will be shown, this all-too-broad interpretation of the
6 Enhanced 911 Act’s immunity provision falters on multiple levels.
7 {15} To begin, Defendants’ argument ignores the commonsense principle of
8 statutory construction that a legislative body “does not alter the fundamental details
9 of a [statutory] scheme in vague terms or ancillary provisions—it does not, one
10 might say, hide elephants in mouseholes.” Whitman v. Am. Trucking Ass’ns, Inc.,
11 531 U.S. 457, 468 (2001). Succinctly stated, important changes in statutory law are
12 not generally made through inconspicuous means. Applying that principle here, we
13 cannot conclude that the Legislature would announce a new rule more broadly
14 immunizing 911 dispatchers from liability except for intentional acts in the space of
15 one phrase in a statute primarily addressing enhanced 911 infrastructure and funding
16 that makes only isolated and generalized references to 911 dispatchers or their
17 equivalents.
18 {16} This is particularly so in view of the chronology of the Enhanced 911 Act and
19 the EMSA. The Enhanced 911 Act was enacted a scant six years after the passage
9 1 of the EMSA, a statute whose purpose is to “regulate” the operation of “a
2 comprehensive emergency medical services system in the state,” § 24-10B-2, and
3 whose provisions lay out in clear and comprehensive terms both the job duties and
4 licensing requirements of what it plainly characterizes as an “emergency medical
5 dispatcher.” See § 24-10B-3(J) (defining the term to mean “a person who is trained
6 and licensed pursuant to [the statute] to receive calls for emergency medical
7 assistance, provide pre-arrival medical instructions, dispatch emergency medical
8 assistance and coordinate its response”); § 24-10B-4(F) (requiring the “adoption of
9 rules pertaining to the training and licensure of emergency medical dispatchers and
10 their instructors”).
11 {17} In addition, and important for our purposes, the liability section of the EMSA
12 provides as follows:
13 In any claim for civil damages arising out of the provision of emergency 14 medical services by personnel described in Section 24-10B-5 . . . , 15 those personnel shall be considered health care providers for purposes 16 of the [NMTCA] if the claim is against a governmental entity or a public 17 employee as defined by that act.
18 Section 24-10B-8 (emphasis added). Inasmuch as the term “emergency medical
19 dispatcher” is prominently included among the array of emergency medical service
20 personnel described in Section 24-10B-5 and considering that health care providers
21 are among the public employees subject to suit under the waiver of immunity
10 1 provisions of the NMTCA, see § 41-4-10, the statutory language quoted above can
2 only be read as extending a waiver of immunity to tort claims involving emergency
3 medical dispatchers. That being so, we are not inclined to believe that the
4 Legislature—not long after its passage of the EMSA—would revisit the narrow topic
5 of dispatcher-related liability/immunity in formulating and enacting the Enhanced
6 911 Act and, in the process, treat the subject matter with far less clarity the second
7 time around than it did the first.
8 {18} Our skepticism that the Legislature purposefully chose to follow this
9 incongruous path when it enacted the Enhanced 911 Act is only heightened by the
10 Legislature’s 2017 amendment to the Act that raised the immunity bar from a
11 heightened negligence standard to an intentional standard. See § 63-9D-10 annot.
12 (June 16, 2017) (indicating that the 2017 amendment “removed negligent acts as
13 exceptions to the immunity provision” of the section). Were we to adopt Defendants’
14 expansive reading of the immunity provision of Section 63-9D-10 of the Enhanced
15 911 Act, we would either have to read the section in isolation or assume that, in
16 enacting and amending the statute, the Legislature intended to supplement and
17 ultimately to repeal the counterpart liability provision of the EMSA.
18 {19} In recently resolving a similar statutory dilemma, this Court rejected both of
19 these options, noting that courts “do not read statutes in isolation” and that repeals
11 1 by implication require a “clear and manifest” legislative intent to replace a prior
2 statute with a later one and “are not favored.” Coal. for Clean Affordable Energy v.
3 N.M. Pub. Regul. Comm’n, 2024-NMSC-016, ¶ 30, 549 P.3d 500 (internal quotation
4 marks and citations omitted). And as this Court stated more than a century ago,
5 repeals by implication are recognized only “where the last statute is so broad in its
6 terms and so clear and explicit in its words as to show it was intended to cover the
7 whole subject, and therefore, to displace the prior statute.” State ex rel. Cnty.
8 Comm’rs v. Romero, 1914-NMSC-023, ¶ 6, 19 N.M. 1, 140 P. 1069 (internal
9 quotation marks and citations omitted). The cryptic immunity provision set out in
10 Section 63-9D-10 of the Enhanced 911 Act is hardly sufficient to meet this stringent
11 standard.
12 {20} Lastly, just as courts resist reading statutes in isolation, so too are courts wary
13 of reading selected snippets of a statute in isolation. Samantar v. Yousuf, 560 U.S.
14 305, 319 (2010) (“[W]e do not . . . construe statutory phrases in isolation; we read
15 statutes as a whole.” (omission in original) (internal quotation marks and citation
16 omitted)); see Graham Cnty. Soil & Water Conservation Dist. v. United States ex
17 rel. Wilson, 559 U.S. 280, 290 (2010) (recognizing that “[c]ourts have a duty to
18 construe statutes, not isolated provisions” and cautioning courts against treating
19 different categories of statutory language “as islands unto themselves” (internal
12 1 quotation marks and citation omitted)), superseded by statute on other grounds as
2 stated in Lyons Twp. ex rel. Kielczynski v. Vill. of Indian Head Park, 2017 IL App
3 (1st) 161574, ¶ 16, 84 N.E.3d 1118; accord Key v. Chrysler Motors Corp., 1996-
4 NMSC-038, ¶ 14, 121 N.M. 764, 918 P.2d 350 (stating that courts should read
5 statutes “in [their] entirety and construe each part in connection with every other part
6 to produce a harmonious whole”); see also 2A Norman J. Singer & Shambie Singer,
7 Sutherland Statutes and Statutory Construction § 46.5 (7th ed. 2014) (labeling this
8 approach “‘[w]hole statute’ interpretation”).
9 {21} Applying that principle here, it is far from clear that the phrase transmitting
10 911 calls that appears at the end of the immunity provision of Section 63-9D-10 and
11 upon which Defendants so heavily rely was intended to encompass the work of 911
12 dispatchers. Given the Enhanced 911 Act’s emphasis on communications
13 infrastructure, a more plausible view is that the transmitting 911 calls language
14 found in Section 63-9D-10 was meant to apply to malfunctions related to the
15 “automatic routing [of 911 calls] to the appropriate emergency response unit” that is
16 a required feature of enhanced 911 systems in New Mexico. Section 63-9D-2(4)(c).
17 As Plaintiffs effectively summed it up in opposing the dismissal motion filed by
18 Defendant MVRDA in the pending federal court proceedings: “[T]he Enhanced 911
13 1 Act should be construed to provide immunity only for those situations where there
2 is some technical failure in the 911 system [itself].”
3 {22} To be clear, we do not question the wisdom of modernizing existing statutes
4 to clarify the immunity status of purveyors, providers, and recipients of innovative
5 technologies. We simply conclude that the Legislature did not intend the Enhanced
6 911 Act to serve as a vehicle to confer immunity on 911 dispatchers, save for
7 intentional acts. Instead, as indicated above, the Legislature previously settled the
8 immunity issue—at least with respect to emergency medical dispatchers—when it
9 enacted the EMSA.
10 C. The Narrow Scope of Our Analysis
11 {23} In the certification realm, this Court’s task is complete when we provide an
12 answer to a certified question that is “determinative in that it resolves the issue in
13 the case out of which the question arose, and the resolution of this issue materially
14 advances the ultimate termination of the litigation.” Schlieter v. Carlos, 1989-
15 NMSC-037, ¶ 4, 108 N.M. 507, 775 P.2d 709; accord City of Las Cruces v. El Paso
16 Elec. Co., 1998-NMSC-006, ¶ 24, 124 N.M. 640, 954 P.2d 72 (“Our goal in
17 answering a question certified by the federal courts is not to finally dispose of all
18 relevant issues in a case.”). Our answer today—that the immunity provision found
19 in Section 63-9D-10 of the Enhanced 911 Act plays no role in determining the
14 1 liability of either the 911 dispatchers involved in the tragic incident underlying this
2 lawsuit or their governmental employers—fully resolves the immunity issue that
3 fueled Defendants’ motions to dismiss and gave rise to the certification order issued
4 by the federal district court.
5 {24} We have no occasion to engage in any further analysis—say, for example, by
6 applying the liability provision contained in Section 24-10B-8 of the EMSA to the
7 facts of this case. Notably, neither of the Defendants sought relief on the basis of
8 that statute in the federal district court or presently ask this Court in their combined
9 briefing to weigh in on the issue. Nor would the limited factual development of the
10 federal district court record allow us to do so. Missing from the record, for example,
11 is a proper showing that any of the 911 dispatchers implicated in the alleged
12 mishandling of the 911 calls involved in this case met the licensure requirements
13 necessary to qualify for work as an emergency medical dispatcher under Section 24-
14 10B-5 of the EMSA. Even beyond these inhibiting factors, prudence counsels us to
15 abstain from any further analysis so as to avoid venturing into advisory opinion
16 territory. See Schlieter, 1989-NMSC-037, ¶ 4 (cautioning that “[a]voidance of
17 advisory opinions” is essential to the proper handling of certification requests); see
18 also Allstate Ins. Co. v. Stone, 1993-NMSC-066, ¶ 7, 116 N.M. 464, 863 P.2d 1085
15 1 (declining to decide unnecessary certified issues to avoid issuing an advisory
2 opinion). Our analysis, therefore, ends here.
3 III. CONCLUSION
4 {25} For the foregoing reasons, we conclude that the immunity provision of Section
5 63-9D-10 of the Enhanced 911 Act has no relevance in determining the potential
6 liability of a 911 dispatcher for mishandling an emergency 911 call.
7 {26} IT IS SO ORDERED.
8 9 MICHAEL E. VIGIL, Justice
10 WE CONCUR:
11 12 DAVID K. THOMSON, Chief Justice
13 14 C. SHANNON BACON, Justice
15 16 JULIE J. VARGAS, Justice
17 18 BRIANA H. ZAMORA, Justice