Elizabeth Panzarella v. Navient Solutions Inc

37 F.4th 867
CourtCourt of Appeals for the Third Circuit
DecidedJune 14, 2022
Docket20-2371
StatusPublished
Cited by13 cases

This text of 37 F.4th 867 (Elizabeth Panzarella v. Navient Solutions Inc) is published on Counsel Stack Legal Research, covering Court of Appeals for the Third Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Elizabeth Panzarella v. Navient Solutions Inc, 37 F.4th 867 (3d Cir. 2022).

Opinion

PRECEDENTIAL

UNITED STATES COURT OF APPEALS FOR THE THIRD CIRCUIT ____________

No. 20-2371 ____________

ELIZABETH PANZARELLA; JOSHUA PANZARELLA, Individually and on behalf of all others similarly situated, Appellants

v.

NAVIENT SOLUTIONS, INC. ____________

On Appeal from the United States District Court for the Eastern District of Pennsylvania (Civil No. 2-18-cv-03735) District Judge: Honorable Petrese B. Tucker ____________

Argued February 11, 2022 ____________

Before: GREENAWAY, JR., SCIRICA, and RENDELL, Circuit Judges.

(Filed: June 14, 2022) James A. Francis David A. Searles Francis Mailman Soumilas 1600 Market Street Suite 2510 Philadelphia, PA 19103

David P. Mitchell [ARGUED] Maney & Gordon 101 East Kennedy Boulevard Suite 1700 Tampa, FL 33602

Robert P. Cocco Robert P. Cocco, P.C. 1500 Walnut Street Suite 900 Philadelphia, PA 19102

Counsel for Appellants

Alan J. Butler Megan Iorio Christopher Frascella 1518 New Hampshire Avenue, N.W. Washington, DC 20036

Counsel for Amicus/Appellants

Lisa M. Simonetti [ARGUED] Greenberg Traurig

2 1840 Century Park East Suite 1900 Los Angeles, CA 90067

Lindsay N. Aherne Greenberg Traurig 1144 15th St. Suite 3300 Denver, CO 80202

Joel M. Eads Greenberg Traurig 1717 Arch Street Suite 400 Philadelphia, PA 19103

Counsel for Appellee ____________

OPINION OF THE COURT ___________

Rendell, Circuit Judge.

Elizabeth and Joshua Panzarella (“the Panzarellas”) sued Navient Solutions, LLC (“Navient”), claiming that, among other things, Navient violated the Telephone Consumer Protection Act of 1991, 47 U.S.C. § 227 (the “TCPA”). The Panzarellas assert that Navient called their cellphones without

3 their prior express consent using an automatic telephone dialing system (“ATDS”) in violation of section 227(b)(1)(A)(iii) of the TCPA. The District Court granted summary judgment for Navient. It concluded that Navient’s dialing technology did not qualify as an ATDS under section 227(a)(1) of the TCPA because it viewed a particular component of Navient’s dialing technology as separate from its dialing system. As a result, it erred by failing to consider whether Navient’s dialing “equipment” as a whole qualified as an ATDS. Id. Even though we do not decide whether Navient’s dialing equipment qualified as an ATDS, we find that Navient did not use an ATDS in violation of the TCPA when it called the Panzarellas. Thus, we will affirm the District Court’s order on this alternative ground.

I.

Navient serviced the student loans of Matthew Panzarella, Elizabeth’s son and Joshua’s brother. Matthew listed both his mother and brother as references on student loan applications and promissory notes and, in doing so, provided their cell phone numbers to Navient. Eventually, he became delinquent on his loans and failed to respond to Navient’s attempts to communicate with him. In response, Navient contacted the Panzarellas. Call logs show that, over five months, Navient called the phone number alleged to belong to Elizabeth four times (three of which were unanswered, and one of which may have been answered) and the number alleged to belong to Joshua fifteen times (all unanswered).

During the relevant period, Navient used telephone dialing software developed by Interactive Intelligence Group,

4 Inc (“ININ”),1 the “Interaction Dialer.” This software allows a user to “conduct[] campaigns” during which “calls are placed to contacts based upon information read from a contact list.” App. 185. For each campaign, the user may opt to use one of several dialing methods, which employ varying levels of automation. For example, in “Preview” mode, call center agents initiate calls, while, in modes such as “Predictive” and “Power,” the Interaction Dialer automatically dials telephone numbers.2

The Interaction Dialer cannot conduct campaigns on its own. Instead, it “is deployed across servers and workstations that collectively make up the system.” App. 200. Three servers are required: the Outbound Dialer Server, the Central Campaign Server, and a database server. During a campaign these three servers work together to make and process outbound calls. The Outbound Dialer Server makes the outbound calls, while the Central Campaign Server acts like an intermediary gathering data from and passing these data among the system’s servers. The database server, which “often runs on dedicated hardware” yet “can reside on the [Central Campaign Server],” contains “a set of database tables that are created and managed automatically by Interaction Dialer” and the customer-created “contact list.” App. 200, 203. The Interaction Dialer relies on “external data sources for contacts [l]ists and campaign tables,” and these tables “must be

1 ININ now does business under the name Genesys Telecommunications Laboratories, Inc. 2 During the relevant period, Navient used two customized versions of the Interaction Dialer, one with and one without the “Agentless,” “Power,” and “Predictive” dialing modes. To call the Panzarellas, it used the latter version.

5 managed by a database management system,” either Oracle RDBMS or Microsoft SQL Server. App. 205. Users may employ the Interaction Dialer’s “Contact Import Wizard” to import contact data from their own sources or “create [their] contact tables manually.” App. 205, 209.

As is relevant here, in its configuration of the Interaction Dialer (the “ININ System”), Navient used a database server managed by Microsoft SQL Server (the “SQL Server”). The server performs two key functions for the ININ System. First, it stores a list of numbers associated with student loan accounts that have specific attributes (e.g., type of loan, stage of delinquency). Although the SQL Server can generate 10-digit random and sequential numbers in a ContactList table, all its stored telephone numbers “are pulled from Artiva,” Navient’s separate database of account information. App. 123 ¶ 19. Second, the SQL Server plays a role in outbound calling campaigns, relaying the stored telephone numbers to the ININ System’s other servers to enable the System to dial them.

This appeal concerns whether Navient used the ININ System in violation of the TCPA. The TCPA prohibits individuals from, among other things,

mak[ing] any call (other than a call made for emergency purposes or made with the prior express consent of the called party) using any automatic telephone dialing system . . .—

(i) to any emergency telephone line . . . ;

6 (ii) to the telephone line of any guest room or patient room of a hospital health care facility, elderly home, or similar establishment; or

(iii) to any telephone number assigned to a paging service, cellular telephone service, or any service for which the called party is charged for the call, unless such call is made solely to collect a debt owed to the United States[.]

§ 227(b)(1)(A). Under section 227(a)(1) of the TCPA, an ATDS is

equipment which has the capacity—

(A) to store or produce telephone numbers to be called, using a random or sequential number generator; and

(B) to dial such numbers.

The Panzarellas filed a putative class action complaint against Navient in the United States District Court for the Eastern District of Pennsylvania, alleging that Navient used an ATDS to call their and others’ cellphones without their prior

7 express consent in violation of section 227(b)(1)(A)(iii) of the TCPA.3 They sought injunctive relief and statutory damages under section 227(b)(3) of the TCPA as well as an award of attorneys’ fees and costs on an equitable basis.4

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Untitled Case
D. Delaware, 2026
Untitled Case
E.D. Pennsylvania, 2026
In re Marriage of Teruel De Torres
2025 COA 96 (Colorado Court of Appeals, 2025)
Soliman v. Subway Franchisee Advert. Fund Tr., Ltd.
101 F.4th 176 (Second Circuit, 2024)
PERRONG v. CMI RESEARCH
E.D. Pennsylvania, 2023
PERRONG v. BRADFORD
E.D. Pennsylvania, 2023
Klemka v. HNL LAB MEDICINE
E.D. Pennsylvania, 2023
Jane Doe I v. Eugene Scalia
58 F.4th 708 (Third Circuit, 2023)

Cite This Page — Counsel Stack

Bluebook (online)
37 F.4th 867, Counsel Stack Legal Research, https://law.counselstack.com/opinion/elizabeth-panzarella-v-navient-solutions-inc-ca3-2022.