Denicolo v. Viking Client Services, Inc.

District Court, N.D. California·Decided March 29, 2021·No. 4:19-cv-00210·Unknown

Opinion

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF CALIFORNIA

RONALD G. DENICOLO, ET AL., CASE NO. 19-cv-00210-YGR Plaintiffs, ORDER GRANTING CLASS CERTIFICATION vs. Dkt. No. 130 THE HERTZ CORPORATION, ET AL., Defendants. Plaintiff Ronald G. DeNicolo, Jr. filed this putative class action complaint against Viking Client Services, LLC, d/b/a Viking Billing Service (“Viking”) and The Hertz Corporation (“Hertz”). On October 14, 2019, plaintiff Fox was added by an amended Complaint. Plaintiff DeNicolo alleges four claims against Viking: violation of the federal Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. sections 1692f and 1692e; violation of the Illinois Vehicle Code (“IVC”), 625 ILCS § 5/6-305.2; and declaratory judgment under 28 U.S.C. § 2201. Plaintiff Fox alleges four additional claims against Viking for: violation of California’s Rosenthal Fair Debt Collection Practices Act (the “Rosenthal Act”), Cal. Code § 17.1800; California’s Unfair Competition Law (“UCL”), Cal. Bus. & Prof. Code §§ 17200, et seq.; California Consumer Remedies Act (“CCRA”), Cal. Civ. Code §§ 1750, et seq.; and declaratory judgment. Presently pending before the Court is plaintiffs’ motion for Class Certification (Dkt. No. 130). The parties submitted their briefing and evidence in support of the motion. The Court issued its Order Denying Summary Judgment on September 30, 2020, after briefing on the motion for class certification had closed. The Court requested supplemental briefing from the parties on the issue of whether a debt is covered by the federal Fair Debt Collection Practices Act, 15 U.S.C. §§ 1692, et seq. (FDCPA) is amenable to class treatment in light of Slenk v. Transworld Sys., Inc., 236 F.3d 1072, 1074 (9th Cir. 2001), which the parties filed on November 3, 2020. Thereafter, the Court heard oral argument on November 17, 2020. Having carefully considered the papers and evidence submitted, the pleadings in this action, and the arguments of the parties, and for the reasons set forth below, the Court GRANTS the Motion for Class Certification. Viking provides billing and collection services for Hertz, the owner of Thrifty Car Rental as well as the Hertz and Dollar car rental companies. Pursuant to its contract with Hertz, Viking implemented an automated process for handling vehicle damage claims placed with it by Hertz. Electronic claim files are sent from Hertz to Viking. (Declaration of Christopher M. Hack in Support of Plaintiffs’ Motion for Class Certification, Dkt. No. 130-1 [“Hack Decl. ISO CC”], Ex. 1 at 43:5-11.) Viking uses a letter vendor that first generates a series of three letters from “Viking Billing Services” in an automated, “coded letter process that happens as accounts age.” (Id. at 45:12-17; 57:19-20; Declaration of Leland H. Belew, Dkt. No. 111-2 [“Belew Decl. ISO MSJ”], Ex. 2 at 44:24-45:5.) These first three letters do not contain the “mini-Miranda” warnings required by the FDCPA or the Rosenthal Act.1 (Hack Decl. ISO CC, Ex. 1 at 85:15-22; 88:22-24; Ex. 2.) If those first three letters do not induce payment, the account “rolls over” to collections— through “Viking Client Services”—and Viking then directs its vendor to send a series of three additional letters which state that Viking is a collection agency and include the mini-Miranda warnings. (Hack Decl. ISO CC, Ex. 1 at 94:15-95:5.) Plaintiffs’ theory of the case is that the initial series of standard letters generated by Viking demonstrate, on their face, the uniform statutory violations by Viking as to all class members due to the lack of required warnings. 1 The “mini-Miranda” provision of the FDCPA, 15 U.S.C. § 1692e(11), prohibits: “[t]he failure to disclose in the initial written communication with the consumer and, in addition, if the initial communication with the consumer is oral, in that initial oral communication, that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose, and the failure to disclose in subsequent communications that the communication is from a debt collector, except that this paragraph shall not apply to a formal pleading made in connection with a legal action.” California’s Rosenthal Act incorporates the requirements of section 1692e(11). See Cal. Civ. Code § 1788.17 (“every debt collector collecting or attempting to collect A class action lawsuit is “an exception to the usual rule that litigation is conducted by and on behalf of the individual named parties only.” Califano v. Yamasaki, 442 U.S. 682, 700–01 (1979). To depart from this general rule, “a class representative must be part of the class and possess the same interest and suffer the same injury as the class members.” East Tex. Motor Freight Sys., Inc. v. Rodriguez, 431 U.S. 395, 403 (1977) (internal quotations and citation omitted). The proponent of class treatment, usually the plaintiff, bears the burden of demonstrating that class certification is appropriate. True Health Chiropractic, Inc. v. McKesson Corp., 896 F.3d 923, 931 (9th Cir. 2018) (citing Ellis v. Costco Wholesale Corp., 657 F.3d 970, 979-80 (9th Cir. 2011)). Federal Rule of Civil Procedure 23, which governs class certification, has two distinct sets of requirements that plaintiffs must meet before the Court may certify a class. Plaintiffs must meet all requirements of Rule 23(a) and must satisfy at least one prong of Rule 23(b), depending upon the nature of the class they seek to certify. See Shady Grove Orthopedic Assocs., P.A. v. Allstate Ins. Co., 559 U.S. 393, 394 (2010) (setting forth requirements of Rule 23). Within the framework of Rule 23, a court ultimately has broad discretion over whether to certify a class. Zinser v. Accufix Research Inst., Inc., 253 F.3d 1180, 1186 (9th Cir.) opinion amended on denial of reh’g, 273 F.3d 1266 (9th Cir. 2001). Under Rule 23(a), a court may certify a class only where:

(1) the class is so numerous that joinder of all members is impracticable; (2) there are questions of law or fact common to the class; (3) the claims or defenses of the representative parties are typical of the claims or defenses of the class; and (4) the representative parties will fairly and adequately protect the interests of the class. Fed. R. Civ. P. 23(a). Courts refer to these four requirements, which must be satisfied to maintain a class action, as “numerosity, commonality, typicality[,] and adequacy of representation.” Mazza v. Am. Honda Motor Co., 666 F.3d 581, 588 (9th Cir. 2012). Although some inquiry into the substance of a case may be necessary to determine whether these requirements are satisfied, the States Supreme Court has stated:

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Denicolo v. Viking Client Services, Inc., (N.D. Cal. 2021).

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