Deisy Granados v. Pan American Life Insurance Co.

CourtNew Jersey Superior Court Appellate Division
DecidedApril 30, 2026
DocketA-1736-24
StatusUnpublished

This text of Deisy Granados v. Pan American Life Insurance Co. (Deisy Granados v. Pan American Life Insurance Co.) is published on Counsel Stack Legal Research, covering New Jersey Superior Court Appellate Division primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Deisy Granados v. Pan American Life Insurance Co., (N.J. Ct. App. 2026).

Opinion

NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION This opinion shall not "constitute precedent or be binding upon any court." Although it is posted on the internet, this opinion is binding only on the parties in the case and its use in other cases is limited . R. 1:36-3.

SUPERIOR COURT OF NEW JERSEY APPELLATE DIVISION DOCKET NO. A-1736-24

DEISY GRANADOS,

Plaintiff-Appellant,

v.

PAN AMERICAN LIFE INSURANCE CO., HOLA DOCTOR INSURANCE & FINANCIAL SERVICES, JONATHAN RUEDE, INDIRA SHAKE, and KARLA HARDWICK,

Defendants-Respondents,

and

HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY,

Defendant. __________________________________

Argued December 15, 2025 – Decided April 30, 2026

Before Judges Natali and Bergman.

On appeal from the Superior Court of New Jersey, Law Division, Union County, Docket No. L-0724-24. Ryan Linder argued the cause for appellant (Marin Linder, LLC, attorneys; Ryan Linder, on the briefs).

Alba V. Aviles argued the cause for respondents (Fisher Phillips LLP, attorneys; Alba V. Aviles, of counsel and on the brief; David J. Treibman, on the brief).

PER CURIAM

Plaintiff appeals from the court's January 2, 2025 order granting the

motions of defendants Pan American Life Insurance (Pan American), Hola

Doctor Insurance & Financial Services (Hola Doctor), Horizon Blue Cross Blue

Shield of New Jersey (Horizon), Jonathan Ruede, Indira Shake, and Karla

Hardwick to dismiss her Conscientious Employee Protection Act, N.J.S.A.

34:19-1 to -14 (CEPA) and common law wrongful termination claims with

prejudice under Rule 4:6-2(e). Having considered the parties' arguments in light

of the record and permissive standard afforded to plaintiff in the pleading stage

as enumerated in Printing Mart-Morristown v. Sharp Electronics Corp., 116 N.J.

739 (1989), we reverse and remand for further proceedings.

I.

Plaintiff began her employment with Pan American and Hola Doctor in

2018 as an insurance agent, a position that required her to sell and market health

insurance products to customers and "handle highly confidential health

A-1736-24 2 information." Plaintiff explained Pan American and Hola Doctor market and

sell health insurance products offered by Horizon and, accordingly,

implemented several internal policies "to maintain client confidentiality and

comply with [the Health Insurance Portability and Accountability Act (HIPAA),

42 U.S.C. §§ 1320d-1 to -9]," including a policy that "prevented employees from

bringing personal laptops and personal table computers into the office."

In April 2023, plaintiff contended her colleagues "began to bring their

personal laptops" into the office, a behavior she was concerned would jeopardize

client confidentiality. Because Indira Shake, plaintiff's direct supervisor, was

"largely absent from the office," plaintiff reported this conduct to Francisco

Rescio, who she alleges was "in management and [had] told her to contact him

if she had any issues." After Rescio "failed to respond to the plaintiff's

complaints," she contacted Karla Hardwick, who worked in the human resources

department, to inform her about the alleged HIPAA violations. Plaintiff alleges

Hardwick suggested she contact to Jonathan Ruede, who was "in upper

management and worked out of the New Orleans office."

Following her unsuccessful attempt to contact Ruede directly, plaintiff

maintains she left him a voicemail message and followed up additionally over

email. In her July 25, 2023 email to him, plaintiff wrote:

A-1736-24 3 One of the things that is happening is that some employees are bringing their personal laptops to the office and using them during work hours, which is illegal. We only work with and sell products with Horizon Blue Cross & Blue Shield of New Jersey. We receive confidential information from Horizon members, and I do not know if these employees are sharing this information for another kind of business. They spent their time making copies and copies that are not from work.

Plaintiff contends she also included in her email that "[a]n unauthorized person

was permitted to enter the office, the workplace was dirty, the manager was

absent, her colleagues were making improper photocopies of potentially

confidential information, and the distribution of work was inequitable."

Following this email, plaintiff maintains "management" immediately

responded the next day, emailed all employees a reminder of the internal policy

against the use of personal computers during business hours , and later offered a

training session to teach employees "to comply with guidelines that were in

place to ensure the confidentiality of client information." The email also

allegedly "warned" employees not to use company property for personal use.

Plaintiff contends, although "she was promised that her complaint would be kept

confidential," an angry colleague confronted her the same day the email was

circulated. Plaintiff also maintains "violations of the company's client health

A-1736-24 4 information confidentiality policy continued," to which she reported to a hotline

offered by Horizon that she learned about at the training session.

At this point, despite being an exemplary employee, plaintiff alleges she

faced retaliation for her repeated attempts to report her perceived HIPAA

violations. Among other pushback, she states defendants retaliated against her

by not keeping her complaint confidential, filing a "false disciplinary complaint

. . . to build a case for termination," rescinding her ability to work from home,

and pretextually reprimanding and punishing her. She contended the retaliation

culminated in her unexplained and sudden termination, denial of her final

paycheck, and interference with her application for unemployment benefits.

After being terminated by her employer and filing her original complaint, 1

plaintiff re-filed an amended three-count complaint against defendants. In that

pleading, plaintiff alleged retaliation under CEPA, wrongful termination

contrary to public policy, and violation of her free speech under the New Jersey

Civil Rights Act (NJCRA), N.J.S.A. 10:6-2.

1 We note plaintiff's initial complaint is not in the record before us , but it appears, after filing her first pleading, the court issued two deficiency notices to which plaintiff filed a deficiency correction and, ultimately, her first amended complaint.

A-1736-24 5 In her first CEPA-based claim, plaintiff contended defendants were aware

of her reported violations of the confidential health information policy and

retaliated against her by, as noted, terminating her employment, among other

consequences. She next alleged her termination was "wrongful in that it was

contrary to public policy and it was done in a manner that was contrary to the

plaintiff's contractual and statutory rights." Finally, in her NJCRA-based cause

of action, she asserted defendants terminated her because she "exercised her

right to free speech."

In lieu of an answer, defendants moved under Rule 4:6-2(e) to dismiss

plaintiffs' complaint for failing to state a claim, and the court issued a September

13, 2024 written decision and order dismissing all counts of plaintiff's amended

complaint without prejudice.

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