Chief Justice MULLARKEY’delivered
the Opinion of the Court.
I. Introduction
Consolidating two cases for opinion, we interpret a section of the Workers’ Compensation Act that awards benefits to a worker who is permanently disabled by a job-related psychological trauma. We granted certiorari on two cases in which claimants were denied workers’ compensation benefits because they did not present expert medical or psychological testimony regarding both clauses of “mental impairment” as defined by section 8-[1026]*102641-301(2)(a), 3 C.R.S. (2003).1 The two clauses of the “mental impairment” definition require the injury: 1) to be “a recognized, permanent disability arising from an accidental injury arising out of and in the course of employment when the accidental injury involves no physical injury,” and 2) consist of a “psychologically traumatic event that is generally outside of a worker’s usual experience and would evoke significant symptoms of distress in a worker in similar circumstances.” There is no dispute that section 8M4-301(2)(a) requires a claim of mental impairment to be proved by evidence “supported by” the testimony of a licensed physician or psychologist. Rather, what is at issue in both of these cases is whether such expert testimony must be sufficient in itself to prove all elements of mental impairment, as defined by the statute.2
In the first ease, Davison v. Industrial Claim Appeals Office, 72 P.3d 389 (Colo.App.2003), the Administrative Law Judge (“ALJ”) found that the claimant, Lana Lea Davison, met her burden of proof under section 8^41-301(2)(a). § 8-41-301(2)(a), 3 C.R.S. (2003). However, the Industrial Claim Appeals Office (“ICAO”) reversed, concluding the evidence was insufficient to support an award of benefits because the claimant’s expert did not testify as to the second clause of the “mental impairment” definition. The court of appeals affirmed the ICAO’s denial of the claim. Id.
In the second case, Mobley v. Industrial Claim Appeals Office, W.C. No. 4-359-644, 2003 WL 306131 (Colo.App. Feb.13, 2003), the ALJ and the ICAO similarly denied Cheryl Mobley’s workers’ compensation claim because she did not present expert testimony supporting the conclusion that the events at issue would evoke symptoms of distress in a worker similarly situated. The court of appeals affirmed, finding that section 8-41-301(2)(a) clearly imposes the requirement that expert testimony establish both statutory clauses of a mental impairment claim. Id.
We hold that under section 8-41-301(2)(a), a medical or psychological expert witness must testify as to those matters within his or her expertise. Specifically, the expert must establish that the claimant has a recognized, permanent disability resulting from a psychologically traumatic event. A Claimant may introduce any competent evidence, including non-expert or expert testimony, to prove that an injury arose in the course and scope of employment, was generally outside a worker’s usual experience, or would evoke significant distress in a similarly situated worker. We therefore reverse the judgments of the court of appeals in both cases, and remand them for further proceedings consistent with this opinion.
II. Facts and Proceedings Below
A. The Davison Case
The first case involves a workers’ compensation claim for death benefits. Claimant Lana Lea Davison is the widow of David Davison, a captain in the City of Loveland Police Department (“LPD”) who committed suicide in 1996. Davison filed a workers’ compensation claim shortly thereafter, alleging her husband’s depression and suicide stemmed from job-related stress.
For approximately three years, as captain of the Operations Division of the LPD, David Davison had responsibility for dealing with all personnel issues, which required him to impose discipline on other officers when necessary. This became a source of significant stress for him, resulting in untreated, clinical depression. Shortly before his death, Cap[1027]*1027tain Davison’s distress became particularly acute when he learned that police officers under his command had engaged in improper conduct during a sting operation intended to apprehend prostitutes.3 Also contributing to Captain Davison’s deepening and ultimately psychotic depression during this time period were the death of his brother in 1994 and his wife’s diagnosis with hepatitis in 1995.
In support of her claim, Davison presented the expert testimony of Dr. Robert David Miller, a licensed psychiatrist. Dr. Miller assessed Captain Davison’s psychiatric condition prior to his death, and diagnosed an occupational disease of depression. Specifically, Dr. Miller opined that the precipitating and chief factor in the development of Captain Davison’s depression was the stress caused by his employment, which had been building over four to five years. Captain Davison’s supervisor, Chief Tom Wagoner, also testified. During cross-examination, Chief Wagoner acknowledged that the demands on Captain Davison, had he experienced them himself, would have caused him to experience significant stress.
The ICAO remanded this case twice, the first time after the ALJ denied the claim, and the second time after death benefits were awarded. Addressing the second clause of the “mental impairment” definition, the ALJ concluded that while other factors were in play, Captain Davison’s depression was principally caused by the stress of his job at the LPD. The ALJ further found that the type of job pressures he experienced were unique, outside a police captain’s usual experience, and would evoke significant symptoms of distress in a similarly situated police captain.
The ICAO reversed and denied Davison benefits, concluding that she failed to prove her claim because no medical or psychological expert testified as to the second clause of section 8^11-301(2)(a), namely whether Captain Davison experienced a traumatic event that would evoke significant symptoms of distress in a worker in similar circumstances.
The court of appeals affirmed the ICAO decision, rejecting Davison’s argument that physicians and psychologists are unequipped to testify as to the usual experiences of workers in various types of employment. The court held: “Because we cannot say that such topics are necessarily beyond the expertise or specialized knowledge of physicians or psychologists, we apply the statute as written.” The court of appeals held that section 8-41-301(2)(a) clearly requires a medical or psychological expert to testify as to both clauses of mental impairment, as defined by the statute. Davison v. Indus. Claim Appeals Office, 72 P.3d 389, 391 (Colo.App.2003). The court held this requirement, which imposes a high burden of proof on mental impairment claims, was consistent with the legislative intent to eliminate frivolous claims.
B. The Mobley Case
Claimant Cheryl Mobley, a pharmacist employed by the King Soopers grocery store chain, was called to a meeting with her store manager and two security officers in August 1997. As she reached the top of the stairs on her way to the meeting room, one of the security officers allegedly “bumped” her, startling her and causing her to almost fall backward down the stairs. During the meeting, Mobley claims the meeting room was locked and that she was not permitted to leave. Mobley testified that she was initially unaware of the purpose of the meeting, but asked for a union representative if it was disciplinary in nature. At that point, Mobley claims the same security officer who bumped her became agitated, and banged his fists on the table. The store manager then told Mobley to inform her union representative that the meeting concerned an investigation involving her “time card irregularities.” Ultimately, when no union representative could be found, the manager terminated the meeting.4
[1028]*1028Shortly after the meeting, Mobley experienced trouble breathing and tightness in her chest. She contacted her physician, Dr. Bernard Gipson, who advised her to report to the emergency room. After several hours of observation, Mobley’s treating physician diagnosed a stress reaction, but advised that she follow up with her own doctor. Upon evaluating Mobley, Dr. Gipson filled out a disability certificate stating she was totally incapacitated and should not return to work until her symptoms could be further evaluated. Mobley’s treating psychiatrist, Dr. Ruth Fuller, subsequently diagnosed Mobley with “major depression, single episode without psychosis, severe” and post-traumatic stress disorder related to work.
Mobley filed a workers’ compensation claim for mental impairment benefits. Hearings were subsequently held before an ALJ. Mobley presented the testimony of four medical experts, who testified regarding Mobley’s medical and psychological problems arising from the incident at work. One of the experts, Dr. Kenneth Gamblin, submitted his opinion that:
Ms. Mobley has developed post traumatic stress disorder as a result of a work-related incident on August 21, 1997.... In my opinion, the stress leading to the development of post traumatic stress disorder was over and above that which could be expected by a person working in her capacity, thus qualifying her for workers’ compensation benefits.
After the last hearing, the ALJ decided to keep Mobley’s case-in-chief open for the limited purpose of allowing the parties to introduce portions of the transcript from the parallel wrongful termination arbitration arising from the same incident. However, before the deadline for making the designations arrived, King Soopers filed a motion to dismiss. The ALJ granted the motion, ruling that Mobley had failed to meet her burden of proof under section 8-41-301(2)(a). The ALJ specifically found that she did not produce sufficient evidence from a licensed physician or psychologist to support her claim that the injury consisted of a psychologically traumatic event that would evoke significant symptoms of distress in a worker similarly situated.5
On review, the ICAO affirmed the dismissal of Mobley’s claim and held the ALJ correctly determined Mobley was required to present the oral or written opinion of a licensed physician or psychologist to support the conclusion that the events at issue would evoke symptoms of distress in a worker similarly situated. The ICAO further affirmed the ALJ’s ruling that no such evidence was presented, and concluded that the ALJ’s dismissal of the claim before affording Mobley an opportunity to make reference to transcripts of the arbitration hearing was harmless.
The court of appeals affirmed the ICAO decision, holding that: (1) the ALJ had properly applied the requirements of section 8-41-301(2)(a); (2) even if the ALJ had erred by ruling on the motion to dismiss before the transcript references had been submitted, such error was harmless; and (3) the ALJ’s refusal to consider the arbitrator’s decision in the wrongful termination proceeding did not amount to an abuse of discretion warranting reversal.
III. Analysis
We hold that section 8 — 41—301(2)(a) does not categorically require a claimant to provide expert medical or psychological testimony to prove all elements of the second clause of the “mental impairment” definition, which asks whether the injury “consists of a psychologically traumatic event that is generally outside of a worker’s usual experience and would evoke significant symptoms of distress in a worker in similar circumstances.” While expert testimony must support a [1029]*1029claim, both expert and non-expert testimony is admissible to prove the claim. Expert testimony must prove that the claimant suffered a recognized, permanent disability as the result of a psychologically traumatic event. Other competent evidence is admissible to prove that the injury was outside the worker’s usual experience, and that similarly situated workers would have reacted similarly. We find this interpretation to be consistent with the language of the statute, prior precedent interpreting that language, and legislative intent.
A. Standard of Review
We review an administrative agency’s decision under an abuse of discretion standard. See Indus. Claim Appeals Office v. Orth, 965 P.2d 1246, 1255 (Colo.1998); Coates, Reid & Waldron v. Vigil, 856 P.2d 850, 856 (Colo.1993). “Although we defer to the agency’s determinations of fact, we review its conclusions of law de novo.” Colo. Dept. of Labor and Employment v. Esser, 30 P.3d 189, 193 (Colo.2001). We also “give considerable weight to an agency’s interpretation of its own enabling statute”; however, we set aside actions or interpretations that are clearly erroneous, arbitrary, or otherwise not in accordance with the law. Id. at 194; CF & I Steel, L.P. v. Pub. Utils. Comm’n, 949 P.2d 577, 585 (Colo.1997).
These cases present a question of statutory construction. In interpreting a statute, a reviewing court must determine and put into effect the intent of the legislature. People v. Banks, 9 P.3d 1125, 1127 (Colo.2000). We start with the language of the statute. If its language is clear, we interpret the statute according to its plain and ordinary meaning. Vaughan v. McMinn, 945 P.2d 404, 408 (Colo.1997). In so doing, we construe the statute as a whole, in an effort to give “consistent, harmonious and sensible effect to all its parts.” Carlson v. Ferris, 85 P.3d 504, 508, 2003 WL 22831923, at ⅜3 (Colo. Dec.l, 2003). In the workers’ compensation context, the General Assembly expressly declared its legislative intent:
It is the intent of the general assembly that the ‘Workers’ Compensation Act of Colorado” be interpreted so as to assure the quick and efficient delivery of disability and medical benefits to injured workers at a reasonable cost to employers, without the necessity of any litigation, recognizing that the workers’ compensation system in Colorado is based on a mutual renunciation of common law rights and defenses by employers and employees alike.
§ 8-40-102(1), 3 C.R.S. (2003).
We are obliged to effectuate this legislative intent in interpreting the meaning of section 8-41-301(2)(a). As we have often noted, the Workers’ Compensation Act is intended to be “remedial and beneficent in purpose, and should be liberally construed” in order to accomplish these goals. Colo. Counties, Inc. v. Davis, 801 P.2d 10, 11 (Colo.App.1990), aff'd sub nom. County Workers Comp. Pool v. Davis, 817 P.2d 521 (Colo.1991). However, findings of fact must be construed neutrally. See § 8-43-201, 3 C.R.S. (2003) (stating that “facts in a workers’ compensation ease shall not be interpreted liberally in favor of either the rights of the injured worker or the rights of the employer”).
In the cases now before us, we must balance liberal construction of the workers’ compensation scheme against the legislative purpose behind the enhanced evi-dentiary requirements for mental impairment claims in section 8-41-301(2). The burden is heightened in mental impairment claims in order to help prevent frivolous or improper claims. See McCollum v. Dana’s Housekeeping, 940 P.2d 1022, 1024 (Colo.App.1996); Tomsha v. City of Colorado Springs, 856 P.2d 13, 15 (Colo.App.1992). In drafting section 8-41-301(2)(a), the General Assembly purposely differentiated between cases in which physical injury causes mental impairment (“mental-physical”) and those where mental impairment follows solely an emotional trauma (“mental-mental”). Oberle v. Indus. Claim Appeals Office, 919 P.2d 918, 920 (Colo.App.1996). Because “mental-mental” claims are less subject to direct proof, frivolous claims are more difficult to detect. Accordingly, there is a heightened standard of proof; only these claims require testimony [1030]*1030of a licensed physician or psychologist. Id. at .921.
B. The Definition of Mental Impairment in Section 8-41-301(2)(a)
Section 8-41-301 lays out the conditions of recovery for all workers’ compensation claims, subjecting mental impairment claims to special evidentiary requirements. It states in relevant part:
A claim of mental impairment must be proven by evidence supported by the testimony of a licensed physician or psychologist. For purposes of this subsection (2), “mental impairment” means a recognized, permanent disability arising from an accidental injury arising oiit of and in the course of employment" when the accidental injury involves no physical injury and consists of a psychologically traumatic event that is generally outside of a worker’s usual experience and would evoke significant symptoms of distress in a worker in similar circumstances.
§ 8^41-301(2)(a) (emphasis added).
The definition of “mental impairment” consists of two clauses; each clause contains three elements. The first clause requires a claimant to prove the injury consists of: 1) a recognized, permanent disability that 2) arises from an accidental injury involving no physical injury, and 3) arises out of the course and scope of employment. The second clause further requires the claimant to prove the injury is: 1) a psychologically traumatic event, 2) generally outside a worker’s usual experience, and 3) that would evoke significant symptoms of distress in a similarly situated worker. The second clause of the “mental impairment” definition is at issue here.
In the eases before us as well as on previous occasions, the ICAO has interpreted section 8-41-301(2)(a) to require a mental impairment claimant to produce expert medical or psychological testimony regarding whether the injury is generally outside a worker’s usual experience and would cause distress in a similarly situated worker. See Azu v. Vencor Hosp., W.C. No. 4-265-994, 1997 WL 846931 (Colo.Ind.Cl.App.Off. Aug. 18, 1997); Martinez v. Dept. of Corr., W.C. No. 4-202-359, 1996 WL 481214 (Colo.Ind.Cl.App.Off. July 2, 1996); Brown v. Family Inn of Colorado Springs, W.C. No. 4-271-352, 1996 WL 729823 (Colo.Ind.Cl.App.Off. Nov. 12, 1996). In both Davison’s and Mobley’s cases, the court of appeals agreed. Davison v. Indus. Claim Appeals Office, 72 P.3d 389 (Colo.App.2003); Mobley v. Indus. Claim Appeals Office, W.C. No. 4-259-644, 2003'WL 306131 (Colo.App. Feb.13, 2003).
In Colorado Department of Labor and Employment v. Esser, we considered the meaning of the first sentence of section 8-41-301(2)(a), which requires that any request for workers’ compensation arising out of a claim of mental impairmént be “proven by evidence supported by the testimony of a licensed physician or psychologist.” 30 P.3d 189 (Colo.2001). We interpreted the word “testimony” broadly to encompass not only oral testimony, but written testimony of a licensed physician or psychologist, including written reports, statements, notes, or other documents relevant to the mental impairment claim. Id. at 195.
However, we have not before addressed the meaning of the second sentence of section 8-41-301(2)(a), defining “mental impairment,” which is at issue in these cases. We do so now, employing traditional rules of statutory construction.
Respondents contend section 8^41-301(2)(a) imposes a clear requirement that expert testimony establish all elements of a mental impairment claim, including the provision that the traumatic event would evoke significant symptoms of distress in a similarly situated worker. Petitioners, on the other hand, argue the second clause of the “mental impairment” definition may not be susceptible to medical or psychological opinion, and therefore expert medical or psychological testimony cannot always be required to support it. Petitioners assert that a physician or psychologist would not necessarily have the expertise to explain a “worker’s usual experience” or what it means to be a “worker in similar circumstances.”
In construing section 8-41-301(2)(a), we begin with the ordinary meaning of its words. The statute requires a claim of mental im[1031]*1031pairment to be “proven by evidence supported by the testimony of a licensed physician or psychologist” (emphasis added). We find the legislature’s use of the word “supported” to be significant, as the statute could have simply stated that a claim of mental impairment must be “proven” by the testimony of a licensed physician or psychologist. Therefore, we must determine what it means for evidence to be “supported by” testimony.
The dictionary definition of “support” is to “serve as the foundation for,” or “to corroborate.” Webster’s Encyclopedic Unabridged Dictionary of the English Language, 1912-13 (deluxe ed.2001). A foundation is “the basis or groundwork of anything.” Id. at 756. To corroborate is “to make more certain.” Id. at 455.
In the context of section 8-41-301(2)(a), we construe the language “supported by” to mean that expert testimony must serve as the foundation for or it must corroborate the claim of mental impairment. The language does not require that all evidence regarding mental impairment must be proved through expert testimony. Corroborative or foundational testimony is, by definition, not exclusive, and in the context of this statute, the legislature’s choice of language indicates that evidence other than expert testimony is admissible to prove a claim of mental impairment. Therefore, we hold that the evidence presented must include expert testimony only as to those elements of the “mental impairment” definition that fall within the purview of the licensed physician’s or psychologist’s expertise. A claimant may introduce other competent evidence to prove any aspects of the claim that are not susceptible to expert medical or psychological opinion.
In reaching our holding, we consider the role of an expert in a workers’ compensation case. To qualify as an expert, a witness must have “greater knowledge, skill and information than the fact-finder would normally possess.” Sims v. Indus. Claim Appeals Office, 797 P.2d 777, 779 (Colo.App.1990). The ALJ has the discretion to determine whether a witness offered as an expert meets these requirements. Id. In determining the compensability of a claim, an ALJ is not bound by medical opinion, even if it is unrefuted. Indus. Comm’n v. Riley, 165 Colo. 586, 591, 441 P.2d 3, 5 (1968). The ALJ is the sole arbiter of conflicting medical evidence, and the ALJ’s- factual findings are binding on appeal if they are supported by substantial evidence or plausible inferences from the record. Postlewait v. Midwest Barricade, 905 P.2d 21, 24 (Colo.App.1995); 17 Douglas R. Phillips & Susan D. Phillips, Colorado Practice: Colorado Workers’ Compensation Practice and Procedure, § 15.87, at 717, § 15.88, at 719 (1998).
Respondents’ interpretation would effectively read the “supported by” language out of the statute, because they contend every element of the “mental impairment” claim must be proven by the testimony of a licensed physician or psychologist. Under this reading, potentially credible claims of mental impairment could be disqualified by virtue of the fact that no medical or psychological expert is qualified to testify about a particular claimant’s field of employment. We decline to adopt such an interpretation. We agree that expert medical or psychological opinion must prove that the claimant suffered a psychologically traumatic event. However, lay or expert testimony, or some combination of the two, may be necessary to prove that the traumatic event is outside a worker’s usual experience and would cause a similar reaction in a similarly situated worker. Undoubtedly, there are relevant psychological studies regarding certain occupations; it is safe to say, however, that there are many occupations that have never been studied. We have found no evidence that the legislature intended to exclude mental impairment claims by persons employed in those occupations.
Moreover, we cannot read section 8-41-301(2)(a) to require a licensed physician or psychologist to provide opinions on a subject that falls outside his or her expertise. Whether a psychologically traumatic event is generally outside a worker’s experience is something about which a medical expert may not have the background to testify. Indeed in some cases, to testify on matters outside the expert’s area of expertise would be contrary to the expert’s professional duties and responsibilities. See, e.g., § 12-43-202, 4 [1032]*1032C.R.S. (2003) (“Notwithstanding any other provision of this article, no licensee, registrant, or unlicensed psychotherapist is authorized to practice outside of or beyond his or her area of training, experience, or competence.”).
Our interpretation of the second clause of the “mental impairment” definition is both’ informed and supported by our reading of the first. We granted certiorari in these cases in order , to clarify the second clause of the “mental impairment” definition. However, the two clauses of the definition are necessarily intertwined, and therefore we consider the second clause in light of the first. One of the requirements of the first clause is that the injury must arise out of the course and scope of the claimant’s employment; this element, on its face, does not require medical or psychological testimony. Non-expert evidence is admissible to prove this element because we recognize a medical or psychological expert may not be qualified to testify as to the nature of a claimant’s employment or whether the injury occurred in the course of that employment. This element is a routine requirement of all workers’ compensation claims, including those involving physical injury, which, unlike mental impairment claims, do not require the introduction of expert testimony.6
We read the second clause of the “mental impairment” definition to be consistent with the first, and find that similarly, a medical or psychological expert may not be qualified to testify as to a “worker’s usual experience” or what it means to be a “worker in similar circumstances.” Therefore, we allow that claimant to introduce other competent evidence to prove those elements. Esser also supports our interpretation of section 8^41-301(2)(a). In that case, in construing the statute, we differentiated between the words “evidence” and “testimony,” holding the former to broadly encompass the latter: “the intent of the provision is that an impairment claim must be supported by the licensed physician’s or psychologist’s own words, in addition to whatever other evidence the claimant presents on behalf of the claim.” 30 P.3d at 196 (emphasis added). This interpretation is consistent with our holding today, as we recognize that evidence other than expert testimony may be appropriate to prove the second clause of “mental impairment.”
Finally, we find our interpretation to be consistent with the legislature’s intent that 8^41-301(2) help to eliminate frivolous claims. The statutory framework itself, which imposes numerous requirements and limitations on mental impairment claims that do not apply to claims based on physical injuries, helps protect employers from false or frivolous • claims. It makes sense to require expert medical or psychological testimony on those elements of “mental impairment” that fall within the expert’s area of expertise. However, requiring expert testimony as to those elements with non-medical aspects in no way forwards the goal of eliminating frivolous claims.
C. The Evidence in These Cases
We have found that a claimant need not produce expert medical or psychological testimony regarding the second clause of the “mental impairment” claim if it falls outside the expertise of the expert witness. However, a claimant still must meet his or her burden under section 8^41-301(2)(a), if not through expert testimony, then through other competent evidence that a psychologically traumatic event is generally outside a worker’s usual experience and would evoke significant symptoms of distress in a similarly situated worker.7
[1033]*1033Because this decision defines the standard for section 8-41-301(2)(a) for the first time, we remand both cases so that the claimants may have the opportunity to present evidence in accordance with it.
IV. Conclusion
The ALJ and ICAO should not have dismissed Mobley and Davison’s claims simply based upon their failures to present expert medical or psychological testimony regarding all elements of the second clause of the “mental impairment” definition, which asks whether an injury “consists of a psychologically traumatic event generally outside a worker’s usual experience and would evoke significant symptoms of distress in a worker in similar circumstances.” Expert testimony is necessary to prove that the event was psychologically traumatic, but the other elements can be proved by lay and/or expert evidence. Accordingly, we reverse the judgments of the court of appeals in both cases. We remand these cases to the court of appeals with instructions to return them to the ICAO to rehear the claims, and for further proceedings consistent with this opinion.
Justice KOURLIS dissents, and Justice COATS joins in the dissent.