Davenport v. Progressive Direct Ins.

2025 Ohio 2449
CourtOhio Court of Appeals
DecidedJuly 10, 2025
Docket114306
StatusPublished

This text of 2025 Ohio 2449 (Davenport v. Progressive Direct Ins.) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Davenport v. Progressive Direct Ins., 2025 Ohio 2449 (Ohio Ct. App. 2025).

Opinion

[Cite as Davenport v. Progressive Direct Ins., 2025-Ohio-2449.]

COURT OF APPEALS OF OHIO

EIGHTH APPELLATE DISTRICT COUNTY OF CUYAHOGA

MON CHERI DAVENPORT, ET AL., :

Plaintiffs-Appellees, : No. 114306 v. :

PROGRESSIVE DIRECT INSURANCE, : INSURANCE COMPANY, ET AL., : Defendants-Appellants.

JOURNAL ENTRY AND OPINION

JUDGMENT: AFFIRMED RELEASED AND JOURNALIZED: July 10, 2025

Civil Appeal from the Cuyahoga County Court of Common Pleas Case No. CV-22-961647

Appearances:

Shamis & Gentile, P.A., and Andrew J. Shamis; Carney Bates & Pulliam, PLLC, Henry Bates and Lee Lowther, pro hac vice; Normand PLLC, Edmund A. Normand, and Jacob L. Phillips; Edelsberg Law, P.A., Scott Edelsberg, and Christopher Gold, for appellees.

KING & SPALDING LLP, Jeffrey S. Cashdan, Zachary A. McEntyre, James Matthew Brigman, Allison Hill White, Seth I. Euster, Paul Alessio Mezzina, Amy P. Upshaw, and Julia Barrett Bates, pro hac vice; Tucker Ellis LLP, Karl A. Bekeny, Jennifer L. Mesko, and Ariana E. Bernard, appellants. MICHAEL JOHN RYAN, J.:

The defendants-appellants are Progressive Direct Insurance Company,

Progressive Specialty Insurance Company, and Progressive Preferred Insurance

Company (collectively “Progressive”). The plaintiffs-appellees are Mon Cheri

Davenport, Candice Watts, and Kathi Cassi (collectively “plaintiffs”). The plaintiffs

initiated this lawsuit individually and on behalf of all others similarly situated; they

filed a motion for class certification, which the trial court granted. In this appeal,

Progressive asks us to determine whether the trial court abused its discretion by

granting the plaintiffs’ motion for class certification. After a careful and thorough

review of the facts and pertinent case law, we find that the trial court did not abuse

its discretion and affirm its judgment.

Factual and Procedural History

The plaintiffs initiated this case in April 2022. The controlling

pleading, the plaintiffs’ amended complaint, was filed in October 2022. In the

amended complaint, the plaintiffs allege that, as insureds under Progressive

policies, Progressive “thumbed the scale” in issuing payments for their and other

similarly situated claimants in Ohio for loss of a totaled used vehicle. Amended

complaint, ¶ 1.

The plaintiffs’ policies with Progressive required Progressive to pay

insureds the actual cash value (“ACV”) of their total-loss claims. Under the policies,

ACV is based on the market value, age, and condition of the vehicle at the time the

loss occurs. Progressive used valuation reports prepared by Mitchell International, Inc. (“Mitchell”) to determine the ACV of the vehicles. Mitchell used “projected sold

adjustments” (“PSA”) in calculating the ACV, and according to the plaintiffs, the

PSAs are

(a) arbitrary; (b) contrary to appraisal standards and methodologies; (c) not based in fact, as they are contrary to the used car industry’s market pricing and inventory management practices; (d) not applied by the major competitor of Defendants’ vendor Mitchell; and (e) on information and belief, not applied by Defendants and Mitchell to insureds in other states like California and Washington.

Amended complaint at id.

The PSA line-item deduction Mitchell used is the plaintiffs’ sole

challenge to Progressive’s valuation of their totaled vehicles.

The Mitchell Reports

The Mitchell reports were generated by Mitchell’s WorkCenter Total

Loss (“WCTL”) platform. The reports identified comparable vehicles that were

either listed for sale or recently sold. When a comparable vehicle in the WCTL

database featured a list price — and was not listed by what Mitchell refers to as a

“non-haggle” dealer — Mitchell automatically applied a PSA to reduce the

comparable price used to generate its report. Progressive maintains that the

deduction reflects consumer behavior; that is, the assumed consumer practice of

negotiating a price lower than the list price.

The record reflects that the PSAs are generated by a team at

J.D. Power that compares a database of list and sold prices matched by vehicle

identification number (“VIN”) from a group of dealers comprising the Power Information Network. Before calculating the PSA, J.D. Power eliminated all the data

reflecting sales at or above the list price until July 2021. After July 2021, J.D. Power

eliminated all the data reflecting sales above list price. According to Progressive, the

data J.D. Power eliminated were “outliers.” Progressive relied on the remaining

data as a reflection of the price negotiation that occurs in the used-car market.

In addition to the PSAs, the Mitchell reports made other adjustments

based on observed differences between an insured’s vehicle and a comparable

vehicle, such as for mileage, trim, and equipment. The WCTL then averaged the

adjusted prices of all the comparable vehicles identified to generate the loss vehicle’s

“base” market value. Further adjustments were made, as needed, for considerations

such as aftermarket parts, refurbishment, condition, and prior damage. After all of

these adjustments, Mitchell arrived at the ACV for the insureds’ totaled vehicles.

Taxes, fees, and deductibles were then automatically calculated and applied to the

ACV to determine each insured’s claim payment.

Class-Certification Discovery

The parties engaged in discovery regarding class certification. The

plaintiffs’ experts concluded the following. With the exception of the PSA deduction,

Mitchell’s evaluation of the claims followed the industry standard. Regarding the

PSA deduction, one of the plaintiffs’ experts opined that the deduction was not based

on observed, verified data; rather, he believed the deduction was speculative — it

was based on conjecture about consumer negotiation, premised on manipulated data. The expert believed that removing the PSA deduction from the Mitchell

reports would result in the vehicles’ ACVs.

Another expert believed that the PSA deduction was inconsistent with

industry standards. Specifically, he opined that the modern standard accounts for

the internet-driven market where dealerships price their vehicles to market and list

that market price online. In other words, there is not much negotiation in today’s

car-sales market according to the expert — cars generally sell at their list price. And

when they sell for less than their list price in a cash transaction, it is because of

reasons other than negotiation, such as the consumer traded in a valuable vehicle or

financed through the dealer.

Another of the plaintiffs’ experts believed that Mitchell’s elimination

of what she found to be a considerable amount of data underlying the PSA

invalidated the Mitchell reports. The expert submitted a methodology for

calculating each class member’s damages; her methodology deleted the PSA from

each class member’s Mitchell report.

Further, another expert for the plaintiffs analyzed a large set of data

from used-vehicle sales reported by state Departments of Motor Vehicles; his

analysis consisted of millions of transactions over several years. The expert found

that the median sold-to-list ratio per year was 1.0 and the mean sold-to-list ratio for

each year was approximately 1.0. The plaintiffs contend that those findings support

their allegation that the standard in the used-car market is for vehicles to sell at their

list price.

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Cite This Page — Counsel Stack

Bluebook (online)
2025 Ohio 2449, Counsel Stack Legal Research, https://law.counselstack.com/opinion/davenport-v-progressive-direct-ins-ohioctapp-2025.