Davenport v. Progressive Direct Ins.

2025 Ohio 2449
Ohio Court of Appeals·Decided July 10, 2025·No. 114306·Published

Opinion

COURT OF APPEALS OF OHIO

EIGHTH APPELLATE DISTRICT COUNTY OF CUYAHOGA

MON CHERI DAVENPORT, ET AL., :

Plaintiffs-Appellees, :

No. 114306

v. :

PROGRESSIVE DIRECT INSURANCE, : INSURANCE COMPANY, ET AL., :

Defendants-Appellants.

JOURNAL ENTRY AND OPINION

JUDGMENT: AFFIRMED

RELEASED AND JOURNALIZED: July 10, 2025

Civil Appeal from the Cuyahoga County Court of Common Pleas Case No. CV-22-961647

Appearances:

Shamis & Gentile, P.A., and Andrew J. Shamis; Carney Bates & Pulliam, PLLC, Henry Bates and Lee Lowther, pro hac vice; Normand PLLC, Edmund A. Normand, and Jacob L. Phillips; Edelsberg Law, P.A., Scott Edelsberg, and Christopher Gold, for appellees.

KING & SPALDING LLP, Jeffrey S. Cashdan, Zachary A.

McEntyre, James Matthew Brigman, Allison Hill White, Seth I. Euster, Paul Alessio Mezzina, Amy P. Upshaw, and Julia Barrett Bates, pro hac vice; Tucker Ellis LLP, Karl A.

Bekeny, Jennifer L. Mesko, and Ariana E. Bernard, appellants.

MICHAEL JOHN RYAN, J.:

The defendants-appellants are Progressive Direct Insurance Company, Progressive Specialty Insurance Company, and Progressive Preferred Insurance Company (collectively “Progressive”). The plaintiffs-appellees are Mon Cheri Davenport, Candice Watts, and Kathi Cassi (collectively “plaintiffs”). The plaintiffs initiated this lawsuit individually and on behalf of all others similarly situated; they filed a motion for class certification, which the trial court granted. In this appeal, Progressive asks us to determine whether the trial court abused its discretion by granting the plaintiffs’ motion for class certification. After a careful and thorough review of the facts and pertinent case law, we find that the trial court did not abuse its discretion and affirm its judgment. Factual and Procedural History The plaintiffs initiated this case in April 2022. The controlling pleading, the plaintiffs’ amended complaint, was filed in October 2022. In the amended complaint, the plaintiffs allege that, as insureds under Progressive policies, Progressive “thumbed the scale” in issuing payments for their and other similarly situated claimants in Ohio for loss of a totaled used vehicle. Amended complaint, ¶ 1.

The plaintiffs’ policies with Progressive required Progressive to pay insureds the actual cash value (“ACV”) of their total-loss claims. Under the policies, ACV is based on the market value, age, and condition of the vehicle at the time the loss occurs. Progressive used valuation reports prepared by Mitchell International,

Inc. (“Mitchell”) to determine the ACV of the vehicles. Mitchell used “projected sold adjustments” (“PSA”) in calculating the ACV, and according to the plaintiffs, the PSAs are

(a) arbitrary; (b) contrary to appraisal standards and methodologies;

(c) not based in fact, as they are contrary to the used car industry’s market pricing and inventory management practices; (d) not applied by the major competitor of Defendants’ vendor Mitchell; and (e) on information and belief, not applied by Defendants and Mitchell to insureds in other states like California and Washington.

Amended complaint at id.

The PSA line-item deduction Mitchell used is the plaintiffs’ sole challenge to Progressive’s valuation of their totaled vehicles.

The Mitchell Reports The Mitchell reports were generated by Mitchell’s WorkCenter Total Loss (“WCTL”) platform. The reports identified comparable vehicles that were either listed for sale or recently sold. When a comparable vehicle in the WCTL database featured a list price — and was not listed by what Mitchell refers to as a “non-haggle” dealer — Mitchell automatically applied a PSA to reduce the comparable price used to generate its report. Progressive maintains that the deduction reflects consumer behavior; that is, the assumed consumer practice of negotiating a price lower than the list price.

The record reflects that the PSAs are generated by a team at J.D. Power that compares a database of list and sold prices matched by vehicle identification number (“VIN”) from a group of dealers comprising the Power

Information Network. Before calculating the PSA, J.D. Power eliminated all the data reflecting sales at or above the list price until July 2021. After July 2021, J.D. Power eliminated all the data reflecting sales above list price. According to Progressive, the data J.D. Power eliminated were “outliers.” Progressive relied on the remaining data as a reflection of the price negotiation that occurs in the used-car market.

In addition to the PSAs, the Mitchell reports made other adjustments based on observed differences between an insured’s vehicle and a comparable vehicle, such as for mileage, trim, and equipment. The WCTL then averaged the adjusted prices of all the comparable vehicles identified to generate the loss vehicle’s “base” market value. Further adjustments were made, as needed, for considerations such as aftermarket parts, refurbishment, condition, and prior damage. After all of these adjustments, Mitchell arrived at the ACV for the insureds’ totaled vehicles. Taxes, fees, and deductibles were then automatically calculated and applied to the ACV to determine each insured’s claim payment.

Class-Certification Discovery The parties engaged in discovery regarding class certification. The plaintiffs’ experts concluded the following. With the exception of the PSA deduction, Mitchell’s evaluation of the claims followed the industry standard. Regarding the PSA deduction, one of the plaintiffs’ experts opined that the deduction was not based on observed, verified data; rather, he believed the deduction was speculative — it was based on conjecture about consumer negotiation, premised on manipulated data. The expert believed that removing the PSA deduction from the Mitchell reports would result in the vehicles’ ACVs.

Another expert believed that the PSA deduction was inconsistent with industry standards. Specifically, he opined that the modern standard accounts for the internet-driven market where dealerships price their vehicles to market and list that market price online. In other words, there is not much negotiation in today’s car-sales market according to the expert — cars generally sell at their list price. And when they sell for less than their list price in a cash transaction, it is because of reasons other than negotiation, such as the consumer traded in a valuable vehicle or financed through the dealer.

Another of the plaintiffs’ experts believed that Mitchell’s elimination of what she found to be a considerable amount of data underlying the PSA invalidated the Mitchell reports. The expert submitted a methodology for calculating each class member’s damages; her methodology deleted the PSA from each class member’s Mitchell report.

Further, another expert for the plaintiffs analyzed a large set of data from used-vehicle sales reported by state Departments of Motor Vehicles; his analysis consisted of millions of transactions over several years. The expert found that the median sold-to-list ratio per year was 1.0 and the mean sold-to-list ratio for each year was approximately 1.0. The plaintiffs contend that those findings support their allegation that the standard in the used-car market is for vehicles to sell at their list price.

Free access — add to your briefcase to read the full text and ask questions with AI

Davenport v. Progressive Direct Ins., 2025 Ohio 2449 (Ohio Ct. App. 2025).

2025 Ohio 2449 (Davenport v. Progressive Direct Ins.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Wilson v. Durrani
Ohio Court of Appeals, 2026