Couto v. CorVel Enterprise Comp., Inc.

CourtDistrict Court, D. Montana
DecidedJuly 30, 2025
Docket9:24-cv-00144
StatusUnknown

This text of Couto v. CorVel Enterprise Comp., Inc. (Couto v. CorVel Enterprise Comp., Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Montana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Couto v. CorVel Enterprise Comp., Inc., (D. Mont. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MONTANA MISSOULA DIVISION

JEFF COUTO; HEIDI COUTO; and CV 24-144-M-DWM COUTO & SONS PROPERTY SERVICE, LLC, for themselves and on behalf of all those similarly situated, OPINION Plaintiffs, and ORDER

VS. CORVEL ENTERPRISES COMP., INC.; ALACRITY ADJUSTING SOLUTIONS, LLC; ALACRITY CLAIMS SOLUTIONS, LLC; MITCHELL INTERNATIONAL, INC.; and DOES 1-10, Defendants.

In September 2023, a Sysco semi-truck hit Jeff and Heidi Couto’s street- parked Suburban. In October 2024, Plaintiffs Jeff Couto, Heidi Couto, and Couto & Sons Property Service, LLC (together, “Plaintiffs”) sued, alleging their claimed loss was undervalued. Sysco was self-insured and used CorVel Enterprise Comp., Inc. (“CorVel”)! as a third-party claim administrator, which in turn contracted with insurance adjuster, Alacrity Adjusting Solutions, LLC and Alacrity Claims Solutions, LLC (together, “Alacrity”) that relied on software designed and sold by

' CorVel is erroneously named “CorVel Corporation” in the Complaint. (See Doc. 1.) The caption is amended as reflected above.

Mitchell International, Inc. (“Mitchell”) in its valuation. There are two motions pending. Mitchell seeks dismissal for lack of personal and subject matter jurisdiction, and dismissal of specific claims for failure to state a claim pursuant to Rule 12(b)(6) of the Federal Rules of Civil Procedure. (Doc. 16.) CorVel seeks dismissal of each claim based on statutory preclusion and dismissal of specific claims under Rule 12(b)(6). (Doc. 18.) Both defendants also raise standing arguments. The motions are granted in part and denied in part. BACKGROUND The allegations in Plaintiffs’ Complaint, (see Doc. 1), are assumed to be true and construed in their favor. See Ariix, LLC v. NutriSearch Corp., 985 F.3d 1107, 1114 (9th Cir. 2021), J. The Accident Jeff and Heidi Couto are husband and wife (the ““Coutos”) and the sole

owners of Couto & Sons Property Service, LLC (“Couto LLC”), a Montana lawncare and landscaping business. (Doc. 1 at 95.) Couto LLC holds title to the couple’s 2001 Chevrolet Suburban. (/d. Jf 1, 4.) On September 23, 2023, their Suburban was struck by a Sysco delivery truck. (Jd. □□ 12-15.) The driver of the Sysco truck admitted full responsibility for the collision, giving the Coutos his

2 Submissions beyond the pleadings were not considered in resolving the Rule 12(b)(6) motion. See Lee v. City of Los Angeles, 250 F.3d 668, 688 (9th Cir. 2001).

liability coverage and manager’s contact information. (/d. J 15.) The Suburban

was “badly damaged,” but drivable, and the Coutos drove it home. (Ud. { 16.) Some days after the crash, Heidi Couto spoke with Samantha Bryant, a liability claims specialist with CorVel, who reviewed the dash camera footage and driver’s

report and determined that liability was “clear cut.” Ud. J 17.) II. The Valuation As indicated above, the relationship between the various defendants in this action is complicated. CorVel is a third-party claim administrator that handles automobile liability claims on behalf of its customers, which include self-insured companies like Sysco. (/d. Jf 1, 16; Doc. 19 at 9.) In turn, CorVel engaged Alacrity, an insurance adjuster, to adjust the Coutos’ claim. (Doc. 1 at Jf 1, 21.) In doing so, Alacrity used two valuation software products designed and sold by Mitchell: WorkCenter Total Loss (“Valuation Software”) and Mitchell Estimating 23.3 (“Estimate Software”) (together, “Mitchell Software” or “Software”). (Doc. at JJ 1,22; Doc. 17 at 11.) The Coutos obtained a repair cost estimate of $9,157.24 the Suburban. (Ud. q 18.) They also searched the market for vehicles comparable to the Suburban, which were generally priced around $10,000. (Ud. ¥ 19.) CorVel/Sysco sent the Coutos a check for $3,943.48. (Ud. $20.) This amount was calculated as the “actual cash value” of the vehicle ($4,570.64) less the salvage value ($679.14) plus

“out of pocket rental expense” ($69.98). (Doc. 1-5 at 7.) In an email to the Coutos’ counsel, Bryant explained this figure by stating, “[w]e do not owe to replace their vehicle, we owe the actual cost of the vehicle.” (d.) The “actual cash value” was calculated using the Mitchell Software. (/d. at | 21.) The Valuation Software provides a methodology for estimating the value of vehicles and generates a report. Ud. JJ 22, 25; Doc. 1-5 at 7.) This methodology consists of the following five steps: (1) locate comparable vehicles, (2) adjust comparable vehicles, (3) calculate base vehicle value, (4) calculate loss vehicle adjustments, and (5) calculate the market value. (Doc. 1-5 at 7.) At the first step, in this case, three comparable for-sale vehicles were identified—two in Montana and one in Idaho. (Doc. 1 at J 22; Doc. 1-5 at 3.) At the second step, the value adjustment gave the Coutos credit for the mileage difference at a rate of roughly one cent ($0.01) per mile. (Doc. 1 at | 22.) Standard automobile reference sources state that the appropriate adjustment for vehicles after three years range from five ($0.05) to twenty-five cents ($0.25) per mile. (/d.) The Valuation Software’s undervaluation of the mileage depreciation of the selected comparable vehicles resulted in CorVel undervaluing the payment to the Coutos by thousands of dollars. Ud.) According to Plaintiffs, such undervaluation of the mileage depreciation through the Valuation Software “is systemic and programmatic across

America” and has resulted in underpaying thousands of American consumers by many millions of dollars. Ud. 23.) At the second step, the Valuation Software also included a Projected Sold Adjustment, which reduced the value of two of the comparable vehicles based on

an assumption that the owner of the damaged vehicle could “haggle” with the car salesman to get below the list price. Ud. § 24; see Doc. 1-5 at 5.) In recent years, the Projected Sold Adjustment has been the subject of several certified class action lawsuits in multiple states. (Doc. 1 at § 24 n.3 (citing Schroeder v. Progressive Paloverde Ins. Co., 713 F. Supp. 3d 523 (S.D. Ind. 2014); Richardson v. Progressive Am. Ins. Co., 2022 WL 154426 (M.D. Fla. Jan. 18, 2022); Volino v. Progressive Casualty Ins. Co., 2023 WL 2532836 (S.D.N.Y. Mar. 16, 2023)).)° According to expert testimony in these cases, the Valuation Software manipulates the data used to calculate the Projected Sold Adjustment by excluding from the dataset every transaction in which a used vehicle sold for above the list price and, prior to July 2021, every transaction in which the sale price of a used vehicle was equal to its list price. Ud. J 24.) Essentially, this expert testimony found that the

3 Mitchell was not a defendant in Schroeder or Volino, and the claims against Mitchell in Richardson are distinct from those alleged here. For example, in Richardson, plaintiffs allege that Mitchell “wrongfully interfered with [their insurer’s}] contractual obligations to Plaintiffs by knowingly and intentionally selling to [the insurer] a statistically invalid and wholly arbitrary total loss valuation product for the specific purpose of enabling [the insurer] to underpay the claims of total loss insureds, including Plaintiffs.” 2022 WL 154426, at *4.

software “deliberately and deceptively discards all data that does not support a reduction in sale price.” (/d.) Alacrity also used the Estimate Software to estimate the cost of repairing the Coutos’ Suburban. (/d. 925.) The Estimate Software determined that the cost of repair as to the Coutos’ Suburban would be $3,419.59.

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