Cottrell v. AT&T Inc.

CourtDistrict Court, N.D. California
DecidedMay 27, 2020
Docket3:19-cv-07672
StatusUnknown

This text of Cottrell v. AT&T Inc. (Cottrell v. AT&T Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cottrell v. AT&T Inc., (N.D. Cal. 2020).

Opinion

1 2 3 UNITED STATES DISTRICT COURT 4 NORTHERN DISTRICT OF CALIFORNIA 5 6 DAVID COTTRELL, Case No. 19-cv-07672-JCS

7 Plaintiff, ORDER REGARDING MOTION TO 8 v. COMPEL ARBITRATION AND STAY

9 AT&T INC., et al., Re: Dkt. No. 17 Defendants. 10

11 I. INTRODUCTION 12 Defendants AT&T Inc., Pacific Bell Telephone Co., and DIRECTV, LLC (collectively, 13 “AT&T”) move to compel arbitration of Plaintiff David Cottrell’s claims, or in the alternative, to 14 stay this case pending a decision by the U.S. Supreme Court on petitions for certiorari raising 15 similar issues. Cottrell contends that AT&T cannot enforce the mandatory arbitration provision in 16 the parties’ agreement because the agreement’s waiver of public injunctive relief is unenforceable 17 under the California Supreme Court’s decision in McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017), 18 and because the agreement by its terms provides that the arbitration provision as a whole is void if 19 that waiver is found unenforceable. The Court finds the matter suitable for resolution without oral 20 argument and VACATES the hearing previously set for May 29, 2020. The motion to compel 21 arbitration is DENIED, but the case is STAYED pending further order of the Court. 22 No later than fourteen days after the Supreme Court grants or denies the petition for 23 certiorari in either Comcast Corporation v. Tillage, No. 19-1066 (U.S.), or AT&T Mobility LLC v. 24 McArdle, No. 19-1078 (U.S.), the parties shall file a joint statement apprising this Court of that 25 development and briefly stating each party’s position as to whether the stay should be lifted. The 26 initial case management conference set for May 29, 2020 is CONTINUED to August 14, 2020 at 27 2:00 PM. The parties shall file a joint case management statement no later than August 7, 2020. 1 administrative motion to continue the case management conference.1 2 II. BACKGROUND 3 A. Allegations of the First Amended Complaint and Terms of the Agreement 4 Prior to the events at issue, Cottrell had been an AT&T customer for around four years, 5 subscribing to AT&T’s U-verse broadband internet service. 1st Am. Compl. (“FAC,” dkt. 14) 6 ¶ 24. Cottrell called AT&T in September of 2018 to ask whether any promotions were available 7 that could reduce the cost of his internet service. Id. When a customer service representative tried 8 to sell Cottrell a video streaming service, DirecTV Now, Cottrell said that he was not interested 9 and asked to speak to a supervisor. Id. The supervisor apologized for the customer service 10 representative’s aggressive sales pitch and told Cottrell that the supervisor had secured him a 11 discount on his U-verse service. Id. Six months later, in March of 2019, Cottrell discovered that 12 he had been charged several hundred dollars for the DirecTV Now service that he had declined to 13 purchase. Id. ¶ 25. Cottrell had difficulty canceling the unwanted service and ultimately received 14 a refund from his credit card company rather than from AT&T. Id. ¶ 26. 15 Cottrell alleges that his experience was part of a pattern of misconduct in which AT&T 16 representatives enrolled existing AT&T customers in the DirecTV Now product against the 17 customers’ will and deceptively encouraged consumers who were not yet AT&T customers to 18 enroll in free trials of DirecTV Now, without revealing that automatic charges would begin after 19 the trial period ended. See id. ¶¶ 27–44. Cottrell concedes that he agreed to a contract providing 20 for mandatory arbitration of disputes, but asserts that the arbitration provision is unenforceable 21 under the California Supreme Court’s decision in McGill because it purports to waive his right to 22 seek public injunctive relief and contains a clause voiding the arbitration provision as a whole if 23 that waiver is found to be unenforceable. Id. ¶¶ 45–51; see also Zermeno Decl. Ex. 1 24 (“Agreement,” dkt. 10-6). The relevant provision reads as follows:

25 The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary 26 to provide relief warranted by that party’s individual claim. YOU 27 AND AT&T AGREE THAT EACH MAY BRING CLAIMS 1 AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR 2 CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you 3 and AT&T agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any 4 form of a representative or class proceeding. If this specific proviso is found to be unenforceable, then the entirety of this arbitration 5 provision shall be null and void. 6 Agreement § 13(f). 7 Cottrell asserts the following claims on behalf of himself and a putative class of similarly 8 situated consumers: (1) violation of California’s Consumer Legal Remedies Act (the “CLRA”), 9 FAC ¶¶ 62–71; (2) violation of California’s Unfair Competition Law (the “UCL”), id. ¶¶ 72–79; 10 (3) violation of the California Consumer Records Act (the “CCRA”), id. ¶¶ 80–87; (4) unjust 11 enrichment, id. ¶¶ 88–92; (5) conversion, id. ¶¶ 93–97; and (6) declaratory judgment that AT&T’s 12 arbitration provisions are unenforceable, that its practice of activating unauthorized services is 13 unlawful, and that it is liable for damages for that practice, id. ¶¶ 98–101. 14 The following portion of Cottrell’s complaint addresses the purportedly public injunctive 15 relief that he seeks:

16 . . . Plaintiff therefore seeks a public injunction pursuant to CLRA § 1780(a)(2): 17 A. Enjoining AT&T from committing future violations of the CLRA; 18 B. Requiring AT&T to provide an accounting of all monies obtained 19 from AT&T’s California customers pursuant to the unauthorized accounts and services that AT&T opened and charged them for during 20 the applicable limitations period;

21 C. Requiring AT&T to give individualized notice to all AT&T’s California customers whom AT&T victimized by opening and 22 charging them for unauthorized accounts or services, during the applicable limitations period under the CLRA and applicable 23 California law, including notice to each such customer of his or her rights under same (including his or right to restitution of all monies 24 paid to AT&T);

25 D. Requiring AT&T to provide individualized notice to each such customer of the procedures available for enforcing the customer’s 26 rights under the CLRA; and

27 E. Establishing an effective monitoring mechanism to ensure AT&T’s 1 Id. ¶ 70; see also id. ¶¶ 78, 86 (seeking the same relief under the UCL and CCRA); id. at 28 ¶ D 2 (prayer for relief, seeking “[p]ublic injunctive relief, including permanently enjoining AT&T from 3 performing further unlawful acts as alleged herein, creating a mechanism for monitoring AT&T’s 4 conduct designed to prevent its occurrence going forward, notice to the affected class members, 5 the invalidation of any unauthorized AT&T accounts, services, and products, and an accounting 6 for same”). 7 B. Procedural History and Parties’ Arguments 8 Cottrell filed this action on November 21, 2019. After AT&T first moved to compel 9 arbitration, see dkt. 10, Cottrell filed his operative first amended complaint, and the parties 10 stipulated to a briefing schedule for AT&T’s present motion in response to that complaint. See 11 dkt. 13. 12 AT&T argues that Cottrell does not seek “public injunctive relief” as that term is used in 13 McGill, because the relief he seeks would benefit only “a specific subgroup of existing AT&T 14 customers or other individuals who already have given AT&T their payment information.” Mot. 15 (dkt. 17) at 2. AT&T asks the Court to follow other decisions that have held McGill inapplicable 16 where a plaintiff seeks injunctive relief applicable only or primarily to a class of similarly situated 17 individuals, such as a defendant’s customers. Id.

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Cottrell v. AT&T Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/cottrell-v-att-inc-cand-2020.