Cottrell v. AT&T Inc.

District Court, N.D. California·Decided May 27, 2020·No. 3:19-cv-07672·Unknown

Opinion

DAVID COTTRELL, Case No. 19-cv-07672-JCS

Plaintiff, ORDER REGARDING MOTION TO v. COMPEL ARBITRATION AND STAY

AT&T INC., et al., Re: Dkt. No. 17 Defendants.

Defendants AT&T Inc., Pacific Bell Telephone Co., and DIRECTV, LLC (collectively, “AT&T”) move to compel arbitration of Plaintiff David Cottrell’s claims, or in the alternative, to stay this case pending a decision by the U.S. Supreme Court on petitions for certiorari raising similar issues. Cottrell contends that AT&T cannot enforce the mandatory arbitration provision in the parties’ agreement because the agreement’s waiver of public injunctive relief is unenforceable under the California Supreme Court’s decision in McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017), and because the agreement by its terms provides that the arbitration provision as a whole is void if that waiver is found unenforceable. The Court finds the matter suitable for resolution without oral argument and VACATES the hearing previously set for May 29, 2020. The motion to compel arbitration is DENIED, but the case is STAYED pending further order of the Court. No later than fourteen days after the Supreme Court grants or denies the petition for certiorari in either Comcast Corporation v. Tillage, No. 19-1066 (U.S.), or AT&T Mobility LLC v. McArdle, No. 19-1078 (U.S.), the parties shall file a joint statement apprising this Court of that development and briefly stating each party’s position as to whether the stay should be lifted. The initial case management conference set for May 29, 2020 is CONTINUED to August 14, 2020 at 2:00 PM. The parties shall file a joint case management statement no later than August 7, 2020. administrative motion to continue the case management conference.1 A. Allegations of the First Amended Complaint and Terms of the Agreement Prior to the events at issue, Cottrell had been an AT&T customer for around four years, subscribing to AT&T’s U-verse broadband internet service. 1st Am. Compl. (“FAC,” dkt. 14) ¶ 24. Cottrell called AT&T in September of 2018 to ask whether any promotions were available that could reduce the cost of his internet service. Id. When a customer service representative tried to sell Cottrell a video streaming service, DirecTV Now, Cottrell said that he was not interested and asked to speak to a supervisor. Id. The supervisor apologized for the customer service representative’s aggressive sales pitch and told Cottrell that the supervisor had secured him a discount on his U-verse service. Id. Six months later, in March of 2019, Cottrell discovered that he had been charged several hundred dollars for the DirecTV Now service that he had declined to purchase. Id. ¶ 25. Cottrell had difficulty canceling the unwanted service and ultimately received a refund from his credit card company rather than from AT&T. Id. ¶ 26. Cottrell alleges that his experience was part of a pattern of misconduct in which AT&T representatives enrolled existing AT&T customers in the DirecTV Now product against the customers’ will and deceptively encouraged consumers who were not yet AT&T customers to enroll in free trials of DirecTV Now, without revealing that automatic charges would begin after the trial period ended. See id. ¶¶ 27–44. Cottrell concedes that he agreed to a contract providing for mandatory arbitration of disputes, but asserts that the arbitration provision is unenforceable under the California Supreme Court’s decision in McGill because it purports to waive his right to seek public injunctive relief and contains a clause voiding the arbitration provision as a whole if that waiver is found to be unenforceable. Id. ¶¶ 45–51; see also Zermeno Decl. Ex. 1 (“Agreement,” dkt. 10-6). The relevant provision reads as follows:

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND AT&T AGREE THAT EACH MAY BRING CLAIMS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR REPRESENTATIVE PROCEEDING. Further, unless both you and AT&T agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific proviso is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. Agreement § 13(f). Cottrell asserts the following claims on behalf of himself and a putative class of similarly situated consumers: (1) violation of California’s Consumer Legal Remedies Act (the “CLRA”), FAC ¶¶ 62–71; (2) violation of California’s Unfair Competition Law (the “UCL”), id. ¶¶ 72–79; (3) violation of the California Consumer Records Act (the “CCRA”), id. ¶¶ 80–87; (4) unjust enrichment, id. ¶¶ 88–92; (5) conversion, id. ¶¶ 93–97; and (6) declaratory judgment that AT&T’s arbitration provisions are unenforceable, that its practice of activating unauthorized services is unlawful, and that it is liable for damages for that practice, id. ¶¶ 98–101. The following portion of Cottrell’s complaint addresses the purportedly public injunctive relief that he seeks:

. . . Plaintiff therefore seeks a public injunction pursuant to CLRA § 1780(a)(2): A. Enjoining AT&T from committing future violations of the CLRA; B. Requiring AT&T to provide an accounting of all monies obtained from AT&T’s California customers pursuant to the unauthorized accounts and services that AT&T opened and charged them for during the applicable limitations period;

C. Requiring AT&T to give individualized notice to all AT&T’s California customers whom AT&T victimized by opening and charging them for unauthorized accounts or services, during the applicable limitations period under the CLRA and applicable California law, including notice to each such customer of his or her rights under same (including his or right to restitution of all monies paid to AT&T);

D. Requiring AT&T to provide individualized notice to each such customer of the procedures available for enforcing the customer’s rights under the CLRA; and

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