Cook, J.
This appeal presents the question whether a company that uses technicians supplied by a temporary employment service to satisfy maintenance and repair contracts for products sold to its customers meets the R.C. 5739.01(E)(1) resale exception to the state use tax. Because we conclude that the company does not resell the benefit obtained from the temporary employment service in the same form in which it was received, we hold the resale exception inapplicable.
I
Sarcom, Inc. is a computer hardware provider that, among other products, offers its customers a “full insurance plan” service agreement. Under this agreement, Sarcom contracts with its customers to provide all maintenance and repair service for specified computer hardware. Because Sarcom’s need for technicians under this plan exceeded its own technical personnel, Sarcom supplemented its workforce during a portion of 1994 and the entirety of 1995 with computer technicians provided by Corporate Staffing Resources, Inc. (“CSR”), a temporary employment service.
Under the arrangement between Sarcom and CSR, CSR would pay the technicians an hourly rate and Sarcom would in turn pay CSR a fee consisting of a percentage above that rate. The technicians would report each day to Sarcom, unless Sarcom had previously dispatched them to a worksite, where a Sarcom employee managed them. When computer hardware covered under the Sarcom plan needed on-site repair, Sarcom would then dispatch from its offices an appropriate technician.
[2]*2In 1996, CSR filed on Sarcom’s behalf an application for a refund of use tax collected and remitted by CSR for its sale of employment services to Sarcom from October 1, 1994 to December 31, 1995. Among other grounds since abandoned on appeal to this court, CSR asserted a right to a refund because the services that Sarcom sold were in the same form as the services that CSR provided, thus falling within the resale exception set forth in R.C. 5739.01(E)(1).
The Tax Commissioner denied the refund application, finding in part that Sarcom did not resell in the same form the benefit of the temporary employment services provided by CSR. CSR then appealed to the Board of Tax Appeals (“BTA”). Relying upon our decision in Bellemar Parts Industries, Inc. v. Tracy (2000), 88 Ohio St.3d 351, 725 N.E.2d 1132, the BTA affirmed the Tax Commissioner’s denial of the refund. The cause is now before this court upon an appeal as of right.
II
R.C. 5741.02(A) levies “an excise tax * * * on the storage, use, or other consumption in this state of tangible personal property or the benefit realized in this state of any service provided.”1 Specific exceptions exist to this general rule of taxation, such as that found in R.C. 5741.02(C)(2). That statute exempts from the use tax the acquisition of services that, “if made in Ohio, would be a sale not subject to the tax imposed by sections 5739.01 to 5739.31 of the Revised Code.” R.C. 5739.01(E)(1) provides an exception to both R.C. 5739.02 sales taxation and R.C. 5741.02 use taxation by excluding from the definition of retail sales (and therefore from taxation) “all sales * * * in which the purpose of the consumer is * * * [t]o resell the thing transferred or benefit of the service provided, by a person engaging in business, in the form in which the same is, or is to be, received by the person.”
CSR contends that Sarcom qualifies for the exception because Sarcom’s use of CSR technicians to satisfy its service plans constitutes the resale of the benefit, in the same form, that Sarcom receives from CSR. We disagree with this proposition.
[3]*3In Bellemar, we explained that “[t]he benefit of the services of a temporary work force must include and focus upon its most obvious benefit — that provided by the labor itself.” Id. at 353, 725 N.E.2d at 1135. Thus, the actual benefit to a company using temporary employees is “their contribution of temporary, flexible, and less costly labor to its work force.” Id. Other such benefits also exist, including screening candidates for future employment and controlling the costs of benefits. Id. Applying this “actual benefit” inquiry to the facts before us, we conclude that Sarcom did not resell the benefit of its transactions with CSR in the same form to its customers.
The BTA found that during 1994 and 1995, Sarcom could not satisfy its service agreements without supplementing its technical personnel. By using CSR-provided technicians, Sarcom was able to achieve control over a sufficient number of technicians to meet its contractual obligations. Therefore, the actual benefit to Sarcom was not the product of the workers’ labor — consistently operating computer hardware — but a temporary and flexible work force of sufficient size and expertise. Further, although the hourly cost of CSR technicians exceeded the hourly wage of Sarcom technicians, Sarcom did not provide benefits for the temporary workers. And the Sarcom employee who managed the CSR technicians testified before the BTA that, after a certain period of time, he had hired CSR technicians on as Sarcom technicians — thus realizing the screening benefit.
These benefits contrast with the benefit that Sarcom provided to its customers. The Sarcom employee responsible for negotiating the sale of service plans with Sarcom customers testified before the BTA that “[w]e were selling a service to our customers that basically were [sic] telling them we would keep their computers up and running.” This offered benefit — functioning hardware— matched what the Sarcom employee described as the customers’ desired benefit: “What the customers were negotiating for in the proposal period were the services to keep their computer up and running.” The benefit to Sarcom’s customers, then, was not the labor of CSR technicians, but the end product of that labor: consistently operating computers. Sarcom’s customers purchased a service to ensure a result, not the addition of service personnel to their own work forces. To say that the actual benefit to Sareom’s customers was the CSR technicians would be to ignore that no customer would purchase a service plan simply to employ technicians. Rather, the customers purchased the service plans to realize the benefit of having functioning hardware, with the technicians being a means to an end.
CSR argues that our decision in Bellemar is distinguishable. In Bellemar, a company obtained workers from a temporary employment service to work at the company’s place of operations. The company then sold the tangible results of that work — wheel assemblies — to its customers. Bellemar, 88 Ohio St.3d at 351, [4]*4725 N.E.2d at 1133. CSR argues that here, however, “the CSR technicians performed their duties at Sarcom’s customers’ locations upon equipment owned by the customers.” Therefore, CSR reasons, “[i]t logically follows that Sarcom’s benefit — deployed technicians to perform repair services under the customers’ supervision — was the same benefit received by its customers, the ultimate consumers.” CSR thus urges us to conclude that “Sarcom and its customers were joint beneficiaries of the deployment of CSR technicians to customer sites. The same benefit was received at the same location and at the same time by both Sarcom and its customers.”
CSR’s reasoning is flawed.
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Cook, J.
This appeal presents the question whether a company that uses technicians supplied by a temporary employment service to satisfy maintenance and repair contracts for products sold to its customers meets the R.C. 5739.01(E)(1) resale exception to the state use tax. Because we conclude that the company does not resell the benefit obtained from the temporary employment service in the same form in which it was received, we hold the resale exception inapplicable.
I
Sarcom, Inc. is a computer hardware provider that, among other products, offers its customers a “full insurance plan” service agreement. Under this agreement, Sarcom contracts with its customers to provide all maintenance and repair service for specified computer hardware. Because Sarcom’s need for technicians under this plan exceeded its own technical personnel, Sarcom supplemented its workforce during a portion of 1994 and the entirety of 1995 with computer technicians provided by Corporate Staffing Resources, Inc. (“CSR”), a temporary employment service.
Under the arrangement between Sarcom and CSR, CSR would pay the technicians an hourly rate and Sarcom would in turn pay CSR a fee consisting of a percentage above that rate. The technicians would report each day to Sarcom, unless Sarcom had previously dispatched them to a worksite, where a Sarcom employee managed them. When computer hardware covered under the Sarcom plan needed on-site repair, Sarcom would then dispatch from its offices an appropriate technician.
[2]*2In 1996, CSR filed on Sarcom’s behalf an application for a refund of use tax collected and remitted by CSR for its sale of employment services to Sarcom from October 1, 1994 to December 31, 1995. Among other grounds since abandoned on appeal to this court, CSR asserted a right to a refund because the services that Sarcom sold were in the same form as the services that CSR provided, thus falling within the resale exception set forth in R.C. 5739.01(E)(1).
The Tax Commissioner denied the refund application, finding in part that Sarcom did not resell in the same form the benefit of the temporary employment services provided by CSR. CSR then appealed to the Board of Tax Appeals (“BTA”). Relying upon our decision in Bellemar Parts Industries, Inc. v. Tracy (2000), 88 Ohio St.3d 351, 725 N.E.2d 1132, the BTA affirmed the Tax Commissioner’s denial of the refund. The cause is now before this court upon an appeal as of right.
II
R.C. 5741.02(A) levies “an excise tax * * * on the storage, use, or other consumption in this state of tangible personal property or the benefit realized in this state of any service provided.”1 Specific exceptions exist to this general rule of taxation, such as that found in R.C. 5741.02(C)(2). That statute exempts from the use tax the acquisition of services that, “if made in Ohio, would be a sale not subject to the tax imposed by sections 5739.01 to 5739.31 of the Revised Code.” R.C. 5739.01(E)(1) provides an exception to both R.C. 5739.02 sales taxation and R.C. 5741.02 use taxation by excluding from the definition of retail sales (and therefore from taxation) “all sales * * * in which the purpose of the consumer is * * * [t]o resell the thing transferred or benefit of the service provided, by a person engaging in business, in the form in which the same is, or is to be, received by the person.”
CSR contends that Sarcom qualifies for the exception because Sarcom’s use of CSR technicians to satisfy its service plans constitutes the resale of the benefit, in the same form, that Sarcom receives from CSR. We disagree with this proposition.
[3]*3In Bellemar, we explained that “[t]he benefit of the services of a temporary work force must include and focus upon its most obvious benefit — that provided by the labor itself.” Id. at 353, 725 N.E.2d at 1135. Thus, the actual benefit to a company using temporary employees is “their contribution of temporary, flexible, and less costly labor to its work force.” Id. Other such benefits also exist, including screening candidates for future employment and controlling the costs of benefits. Id. Applying this “actual benefit” inquiry to the facts before us, we conclude that Sarcom did not resell the benefit of its transactions with CSR in the same form to its customers.
The BTA found that during 1994 and 1995, Sarcom could not satisfy its service agreements without supplementing its technical personnel. By using CSR-provided technicians, Sarcom was able to achieve control over a sufficient number of technicians to meet its contractual obligations. Therefore, the actual benefit to Sarcom was not the product of the workers’ labor — consistently operating computer hardware — but a temporary and flexible work force of sufficient size and expertise. Further, although the hourly cost of CSR technicians exceeded the hourly wage of Sarcom technicians, Sarcom did not provide benefits for the temporary workers. And the Sarcom employee who managed the CSR technicians testified before the BTA that, after a certain period of time, he had hired CSR technicians on as Sarcom technicians — thus realizing the screening benefit.
These benefits contrast with the benefit that Sarcom provided to its customers. The Sarcom employee responsible for negotiating the sale of service plans with Sarcom customers testified before the BTA that “[w]e were selling a service to our customers that basically were [sic] telling them we would keep their computers up and running.” This offered benefit — functioning hardware— matched what the Sarcom employee described as the customers’ desired benefit: “What the customers were negotiating for in the proposal period were the services to keep their computer up and running.” The benefit to Sarcom’s customers, then, was not the labor of CSR technicians, but the end product of that labor: consistently operating computers. Sarcom’s customers purchased a service to ensure a result, not the addition of service personnel to their own work forces. To say that the actual benefit to Sareom’s customers was the CSR technicians would be to ignore that no customer would purchase a service plan simply to employ technicians. Rather, the customers purchased the service plans to realize the benefit of having functioning hardware, with the technicians being a means to an end.
CSR argues that our decision in Bellemar is distinguishable. In Bellemar, a company obtained workers from a temporary employment service to work at the company’s place of operations. The company then sold the tangible results of that work — wheel assemblies — to its customers. Bellemar, 88 Ohio St.3d at 351, [4]*4725 N.E.2d at 1133. CSR argues that here, however, “the CSR technicians performed their duties at Sarcom’s customers’ locations upon equipment owned by the customers.” Therefore, CSR reasons, “[i]t logically follows that Sarcom’s benefit — deployed technicians to perform repair services under the customers’ supervision — was the same benefit received by its customers, the ultimate consumers.” CSR thus urges us to conclude that “Sarcom and its customers were joint beneficiaries of the deployment of CSR technicians to customer sites. The same benefit was received at the same location and at the same time by both Sarcom and its customers.”
CSR’s reasoning is flawed. While the proper focus of our inquiry should encompass all material factors, which could include the site at which the various actors realize their benefit, the geographic location of the realization of the benefit is not dispositive. Such a narrow focus fails to account for the fact that Sarcom and its customers have different interests and ultimately realize different, although related, benefits — regardless of where the laborers perform their work.
Our prior cases involving the resale exception provide examples of the proper analytical framework. We described these cases in Bellemar:
“In Hyatt [Corp. v. Limbach (1994), 69 Ohio St.3d 537, 634 N.E.2d 995], the taxpayer purchased laundry services, received laundered linens as the benefit of those services, and resold them in that form to the customers. Likewise in CCH [Computax, Inc. v. Tracy (1993), 68 Ohio St.3d 86, 623 N.E.2d 1178], the taxpayer purchased tax return preparation, received completed tax returns as the benefit, and resold the returns unchanged to its customers.” Bellemar, 88 Ohio St.3d at 354, 725 N.E.2d at 1135-1136.
In both cases, the benefit received at each step in the transactional chain was the same. The resale exception therefore applied. These cases contrast with the facts of Bellemar, in which the benefit to the taxpaying company — or the manufacturer’s receipt of a supplemented work force — did not match the benefit to its customer — or wheel assemblies, the product of the supplemented work force’s labor. There, because the character of the actual benefit realized by each party did not remain consistent throughout the transactional chain, the resale exception did not apply. In each of the three cases, the proper inquiry is a focus on the actual benefit received and not on the service purchased.
CSR’s dual-benefit/site-focused approach thus fails to comport with our analysis in Bellemar and related cases, which follows the plain language of R.C. 5739.01(E)(1). We therefore reaffirm our prior holding that “[w]here a consumer contracts for temporary employees to add to its workforce, the benefit of that service is the labor of the employees, not the product of their work. Because it is the consumer of the services, not its customer, that receives the benefit of the service, the benefit is not resold in the same form and the resale exception from [5]*5the sales tax does not apply.” Bellemar, 88 Ohio St.3d 351, 725 N.E.2d 1132, paragraph one of the syllabus. Accordingly, we hold that Sarcom did not resell in the same form the actual benefit it realized from its transactions with CSR to those customers who had purchased the service agreement.
Ill
For the foregoing reasons, we conclude that CSR failed to prove that Sarcom satisfied the requirements of the resale exception. We therefore affirm the decision of the BTA.
Decision affirmed.
Moyer, C.J., Douglas, Resnick and F.E. Sweeney, JJ., concur.
Pfeifer and Lundberg Stratton, JJ., dissent.