Convoyant LLC v. Deepthink LLC

CourtDistrict Court, W.D. Washington
DecidedDecember 7, 2021
Docket2:21-cv-00310
StatusUnknown

This text of Convoyant LLC v. Deepthink LLC (Convoyant LLC v. Deepthink LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Convoyant LLC v. Deepthink LLC, (W.D. Wash. 2021).

Opinion

1 2

3 4 5 6 7 UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON 8 AT SEATTLE

9 10 CONVOYANT LLC, CASE NO. C21-0310JLR 11 Plaintiff, ORDER ON MOTION FOR v. PARTIAL SUMMARY 12 JUDGMENT DEEPTHINK, LLC, 13 Defendant. 14

15 I. INTRODUCTION 16 Before the court is Defendant DeepThink, LLC’s (“DeepThink”) motion for 17 partial summary judgment. (Mot. (Dkt. # 15); Reply (Dkt. # 21.) DeepThink seeks 18 dismissal in full or in part of twelve of Plaintiff Convoyant LLC’s (“Convoyant”1) fifteen 19 20 1 DeepThink does business under the name ThinkReservations and Convoyant does business under the name ResNexus. (See Mot. at 1.) DeepThink generally uses the parties’ d/b/a 21 names in its briefing, while Convoyant generally uses the parties’ corporate names. (See generally Mot.; Resp.) In this order, the court refers to the parties as DeepThink and Convoyant, 22 and to the parties’ products as ThinkReservations and ResNexus. 1 claims. (See Mot. at 1.) Convoyant opposes the motion. (Resp. (Dkt. # 17); Surreply 2 (Dkt. # 22).) The court has considered the motion, all submissions filed in support of and

3 in opposition to the motion, the relevant portions of the record, and the applicable law. 4 Being fully advised,2 the court GRANTS in part, DENIES in part, and DEFERS in part 5 DeepThink’s motion. 6 II. BACKGROUND 7 Below, the court sets forth the factual and procedural background of this case. 8 A. Factual Background

9 Convoyant and DeepThink compete in the hospitality management software 10 industry. (See Aday Decl. (Dkt. # 16) ¶ 2.) Convoyant’s ResNexus platform includes 11 both public-facing and “back-office” services for the boutique hospitality industry (for 12 example, bed and breakfasts, boutique hotels, and campgrounds). (J. Mayfield Decl. 13 (Dkt. # 19) ¶¶ 2-3.) Convoyant refers to the lodging businesses that use its platform as

14 “Subscribers.” (Id. ¶ 3.) The ResNexus Online Booking Engine (“OBS”) is the public- 15 facing side of Convoyant’s system. (Id.) Members of the public who are seeking lodging 16 access the OBS using links on ResNexus Subscribers’ websites. (Id.) The OBS allows 17 Subscribers to display unit rates and availability and enables guests to make online 18 reservations at the Subscribers’ properties. (Id.)

19 The ResNexus Property Management System (“PMS”) is the “back-office” system 20 used by ResNexus’s Subscribers to manage their lodging businesses. (Id.) The PMS 21

2 Neither party requests oral argument (see Mot. at 1; Resp. at 1), and the court finds oral 22 argument unnecessary to its disposition of the motion, see Local Rules W.D. Wash. LCR 7(b)(4). 1 portal enables Subscribers “to manage reservations, take phone reservations, check guests 2 in and out, accept payments while the guest is on property, manage communications with

3 current and prospective customers, manage marketing communications, take customer 4 payments, manage communications with vendors, and store the personal data of 5 customers.” (Id.) The PMS portal also provides Subscribers with access to product 6 support information and announcements. (Id. ¶ 10.) Convoyant asserts that its PMS 7 system “contains valuable Convoyant-owned Private Data” including its “user interface 8 and data layout, change logs, bug-fixes, new features to be released in beta testing, and

9 institutional know-how with respect to the ResNexus platform, as well as other 10 nonpublic, commercially sensitive information.” (Id. ¶ 5.) ResNexus also contains 11 Subscribers’ private information, including guest lists, reservation information, and 12 financials. (Id. ¶ 8.) Accordingly, Subscribers must maintain usernames and passwords 13 to access the PMS for each account and agree to abide by a Subscriber Agreement that

14 prohibits them from allowing third parties to access the system or its content. (Id. ¶¶ 3, 7; 15 see Compl. (Dkt. # 1) Ex. F (“Subscriber Agreement”) at 1.) 16 DeepThink’s ThinkReservations hotel management and booking engine software 17 competes with Convoyant’s ResNexus platform. (Aday Decl. ¶ 2.) According to 18 DeepThink, Convoyant makes it difficult for a Subscriber to transition its business from

19 ResNexus to ThinkReservations. (Id. ¶ 4.) DeepThink states that in 2013, it logged into 20 the ResNexus account of a Subscriber to obtain customer data necessary for the 21 Subscriber’s transition to ThinkReservations. (Id. ¶ 3.) Because the process of manually 22 transferring the data was “arduous,” DeepThink “created an automated program to obtain 1 a Subscriber’s customer data, sufficient to transfer services from ResNexus to 2 ThinkReservations.” (Id. ¶ 4.) The parties refer to this automated software as “scraping”

3 the ResNexus website. (Id.; see also J. Mayfield Decl. ¶ 12.) 4 Leading up to May 2018, Convoyant and DeepThink submitted competing bids to 5 the Kentucky Tourism Association (“KTA”) to build a website that included a user 6 interface that updated availability for lodging. (J. Mayfield Decl. ¶ 19.) Convoyant’s bid 7 included only those properties that were in the ResNexus system. (Id.) Convoyant soon 8 learned that DeepThink’s system was using automated scraping tools to scrape the

9 public-facing OBS to find Subscribers’ availability and pricing. (Id.) Convoyant founder 10 and Vice President James Mayfield instructed Convoyant’s counsel to “request that 11 Deep[T]hink stop using automated scraping tools and to stop scraping data from publicly 12 available databases and websites.” (Id. ¶ 21.) DeepThink’s Chief Executive Officer 13 (“CEO”) Richard Aday asserts that Convoyant sent DeepThink a letter in May 2018

14 demanding that it stop scraping data from the ResNexus website; James Mayfield states 15 that he “do[es] not know” if the unsigned letter attached to Richard Aday’s declaration 16 “was actually delivered to Deep[T]hink.” (See Aday Decl. ¶ 6, Ex. A (“May 2018 17 Letter”);3 J. Mayfield Decl. ¶ 21.) In relevant part, the May 2018 Letter states, 18 It is improper and actionable for ThinkReservations to indicate to the KTA that they have permission to seamlessly gather ResNexus 19 availability/information on behalf of ResNexus clients in an effort to gain an advantage in the bidding process. 20 21

3 As discussed in more detail below, the court denies Convoyant’s motion to strike the 22 May 2018 Letter. 1 Furthermore, ThinkReservations has been gathering ResNexus’s client information off of its website and website products for commercial use and 2 for its own financial gain. In the nomenclature of the industry, this is called “scrapping [sic] a website.” This is a clear violation of the Terms of Use 3 conditions contained in ResNexus’s website which anyone accessing the website must agree to. 4 (May 2018 Letter at 1-2.) 5 DeepThink responded through counsel on June 7, 2018. (See Reed Decl. (Dkt. 6 # 22) ¶ 2, Ex. A (“June 2018 Letter”).4) In relevant part, that letter states: 7 ThinkReservations has never “indicated” to others that it is in a partnership 8 or informal understanding with ResNexus, and ThinkReservations is not scraping Re[s]Nexus’s website in violation of the web site’s Terms of Use. 9 With authorization, ThinkReservations has assisted customers in obtaining their own data from ResNexus’s website (which the customers have a right 10 to obtain).

11 (Id. at 2.) 12 In any event, according to James Mayfield, Convoyant was not aware in 2018 that 13 DeepThink was scraping private password-protected Subscriber information stored in the 14 PMS system as opposed to publicly-accessible property availability information. 15 (J. Mayfield Decl. ¶ 21.) To the contrary, Convoyant asserts that it did not learn that 16 DeepThink was scraping private information from ResNexus’s PMS until fall 2020.

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Convoyant LLC v. Deepthink LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/convoyant-llc-v-deepthink-llc-wawd-2021.