Continental Casualty Co. v. Mirabile

449 A.2d 1176, 52 Md. App. 387, 1982 Md. App. LEXIS 341
CourtCourt of Special Appeals of Maryland
DecidedSeptember 7, 1982
Docket1523, September Term, 1981
StatusPublished
Cited by73 cases

This text of 449 A.2d 1176 (Continental Casualty Co. v. Mirabile) is published on Counsel Stack Legal Research, covering Court of Special Appeals of Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Continental Casualty Co. v. Mirabile, 449 A.2d 1176, 52 Md. App. 387, 1982 Md. App. LEXIS 341 (Md. Ct. App. 1982).

Opinion

Morton, J.,

delivered the opinion of the Court.

This appeal arises from what is, at the least, a series of petty humiliations unfortunately inflicted upon an extremely sensitive young man by his coworkers. His response, after continued abuse, was to file in the Circuit Court for Baltimore County two tort actions against his employer and several of his supervisors alleging negligence, defamation, assault, battery, intentional infliction of emotional distress and conspiracy to interfere with contractual relations. The trial judge (Haile, J.) directed verdicts in favor of defendants as to certain counts, joined separate counts, and reformulated those that remained. When the smoke cleared, the jury entered verdicts in the amount of $261,000 against several of the defendants on the only two counts left for their consideration — deceit and assault and battery.

Essentially, the appellants argue on appeal that the *389 claims are barred by the Workmen’s Compensation Act and that even if they are not, the deceit award must be reversed and the assault and battery award must be reversed or reduced. The appellee asserts in his cross-appeal that this Court should remand for a retrial on those counts taken from the jury’s province.

The testimony at trial disclosed that Russell Mirabile, appellee and cross-appellant, had worked nearly five years as a trainee and then a claims representative at the Towson branch of Continental Casualty Company (hereinafter Continental) investigating claims, preparing reports and maintaining files. Phillip E. Klingler was the Towson office manager who directly supervised Mr. Mirabile’s work. Klinger, in turn, reported to William F. Sheehan, the claims manager of the Silver Spring regional office, and ultimately to Ronald Lewis, the general branch manager of that office.

It was Continental’s policy to conduct a uniform annual performance evaluation of all employees, rating ten areas on a scale from 1 to 10, a 5 or 6 being "competent” and a 3 or 4 reflecting a need for improvement. Klingler, as direct supervisor of Mirabile, was responsible for rating Mirabile’s performance on a standardized evaluation form and then reviewing the rating with Mirabile, who was to sign the form as an indication that although there might not be agreement, he had been advised of his rated performance status. The completed form was then to be submitted to Mr. Sheehan for final review and acceptance. Following these periodic reviews, a "competent” employee could expect a salary increase. This procedure, as enumerated in the "Performance Review Program” promulgated by Continental, was fully carried out as to Mirabile’s performance report for the review period August, 1975, to June 15, 1976, at which time Klingler’s overall rating was "needs improvement.”

Mirabile’s performance review covering the period June 15,1976, to July 8, 1977, however, was returned to Klingler by Sheehan with a memorandum dated July 18,1977, stating that after a review of Klingler’s comments and Mirabile’s light caseload, Sheehan was of the opinion that Mirabile’s *390 overall rating was properly a "needs improvement” rather than "competent” as appraised by Klingler. It also appears that Mirabile’s performance, as appraised by Klingler, averaged an overall 3.9, just within the "needs improvement” range, although this was not noted by Sheehan. Sheehan directed Klingler "to review this with Russ Mirabile . . . .”

Rather than resubmit a new or corrected form to Mirabile for his review and signature, Klingler altered the rejected evaluation, making additional comments and changing the overall status to "needs improvement.” Sheehan approved the amended evaluation and forwarded it to Lewis, who presumably knew nothing of the alterations, with a recommendation for a five percent pay increase. The recommendation was rejected.

While it seems that Mirabile was not explicitly told that his review was being resubmitted on a "needs improvement” basis, Klingler did advise Mirabile in a memorandum dated August 22, 1977, that:

"[T]he files were discussed with the deficiencies that were anything but acceptable. The files that were reviewed showed a complete lack of proper investigation, prompt contact, and reporting to the file. This was office-wise and showed a need for improvement on all concerned.
At the time of your recent salary discussion on July 11, 1977, we discussed your areas for needs of improvement. I indicated to you at that time that even though you could answer on the file, the file itself was not responsive to the above criteria, that is prompt contact, proper investigation, and prompt reporting. Also, Russ, I discussed the use of the dictaphone in conveying your investigation in the file, inasmuch as there was some difficulty at times in reading your memos.
Russ, in order that we can be of assistance to you in your career improvement with CNA, I am outlining our plans for improving your performance, which we have already begun some three weeks ago.”

*391 Mirabile did not learn of the revision until September or October when he realized that an expected pay raise had not been effected. He demanded that his initial "competent” rating be reinstated. When his supervisors refused, he retained in March 1978, a lawyer who filed on his behalf the initial action, case No. 97761, against Continental, Sheehan, Klingler and Lewis. The four counts charged, respectively, Klingler and Continental with what has been described by the plaintiff as "breach of duty and responsibility,” but construed by the judge as fraud or deceit; Lewis, Sheehan and Continental with the same tort; Klingler and Continental with defamation; and all four defendants with conspiracy to interfere with contractual relations.

Although Mirabile’s performance became more acceptable as reflected in the "competent” ratings for the periods from July 1 to October 1,1977; July 7 to October 7,1977; and July 8, 1977, to April 28, 1978, he contends that a pattern of workplace harassment was at this point initiated.

Mirabile testified that his desk was first moved against a blank wall; then he was assigned by Sheehan to various uncomfortable, inconvenient desks — a desk near a noisy copying machine, a sticky desk that was used as a lunch table, the "wrong side” of another adjuster’s desk. With each move his supervisors would "smirk” and "laugh.” Mirabile also noticed that he was being sent on distant assignments, files were not being delivered to him from the file room, completed work was disappearing from his case files, and his mail was not always delivered. He further testified that Klingler would often "direct his hum at me .. . hum, hum, hum, hum,” put his face rather close, raise his eyebrows, chuckle and walk away. Sheehan called him a "hyena” and on another occasion a "jackass” in the presence of coworkers.

There was also evidence that all employees had to share desks due to cramped conditions; that Mirabile himself would occasionally make bird calls, sing out loud, and make loud sarcastic remarks about the company; and an expert witness testified that Mirabile showed signs of "paranoid thinking.”

*392

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Bluebook (online)
449 A.2d 1176, 52 Md. App. 387, 1982 Md. App. LEXIS 341, Counsel Stack Legal Research, https://law.counselstack.com/opinion/continental-casualty-co-v-mirabile-mdctspecapp-1982.