Colon v. HY Supplies, Inc.

CourtDistrict Court, N.D. Illinois
DecidedNovember 15, 2023
Docket1:22-cv-05915
StatusUnknown

This text of Colon v. HY Supplies, Inc. (Colon v. HY Supplies, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Colon v. HY Supplies, Inc., (N.D. Ill. 2023).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

JOCELYN COLON,

Plaintiff, No. 22 CV 5915 v. Judge Manish S. Shah HY SUPPLIES, INC.,

Defendant.

MEMORANDUM OPINION AND ORDER

Plaintiff Jocelyn Colon is legally blind. Defendant HY Supplies, Inc. sells salon and healthcare supplies through its website. Colon alleges that she tried to use the company’s website but was unable to understand its content because the website wasn’t configured properly for blind users. Colon seeks injunctive and declaratory relief for an alleged violation of the Americans with Disabilities Act. HY now moves to dismiss for lack of standing, failure to state a claim, and lack of subject matter jurisdiction. For the reasons set forth below, the motion is denied. I. Background To access visual content on the internet, plaintiff Jocelyn Colon uses a screen reader, which reads text aloud to her. [1] ¶¶ 8, 12.1 She uses an iPhone with a screen- reader application as well as her Microsoft Windows 10 laptop. [1] ¶ 12; [22] at 5.2

HY is an online retailer of salon and healthcare supplies. [1] ¶ 13. Customers may purchase HY’s products and access other brand-related content and services at its website. [1] ¶ 14. Customers may also use HY’s website to contact customer services by phone, instant messenger, and email; sign up to receive product updates and special promotions; and review legal notices, such as HY’s Privacy Policy and Terms and Conditions. [1] ¶ 15.

Colon alleges that she attempted to access HY’s website from her home to shop for diabetic foot cream, but encountered barriers because HY’s website is allegedly not compatible with screen access programs. [1] ¶¶ 21, 27. Colon alleges three examples of accessibility barriers to the website. [1] ¶ 27. First, a “10% off” promotional banner displayed at the top of the homepage, which included a coupon code, was inaccessible to screen-reader users as the screen reader read the banner as

saying, “5 list start.” Id. Second, the “Top Trending” carousel on the homepage displayed several popular products, under which there were several buttons (“Add to

1 Bracketed numbers refer to entries on the district court docket. Referenced page numbers are taken from the CM/ECF header placed at the top of filings. When a document has numbered paragraphs, I cite to the paragraph, for example [1] ¶ 1. The facts are taken from Colon’s complaint, [1]. 2 The complaint alleges that Colon uses the screen-reader application JAWS with her iPhone. [1] ¶ 12. Colon’s opposition states this was a typographical error and that Colon uses VoiceOver with her iPhone. [22] at 5. Compare,” “Add to Wishlist,” “Add to Cart”). Id. None of these buttons received focus and were not announced by the screen-reader. Id. Third, when updating the quantity of a product and adding it to the cart on the website, an error message was displayed,

but the screen reader announced “invalid data” with no other information. Id. Colon alleges that these barriers denied her full and equal access to the services on HY’s website and deter her from attempting to use the website to buy HY’s goods and services. [1] ¶ 28. Colon also alleges that she would like to, and intends to, attempt to access the website in the future. Id. Colon seeks declaratory and prospective injunctive relief requiring HY to

improve and maintain accessibility of its website. [1] ¶ 17; [1] at 13–14. II. Standing HY argues that Colon does not have standing to bring this suit. [19] at 11. The Constitution limits federal-court jurisdiction to controversies brought by plaintiffs who “(1) suffered an injury in fact, (2) that is fairly traceable to the challenged conduct of the defendant, and (3) that is likely to be redressed by a favorable judicial decision.” Spokeo, Inc. v. Robins, 578 U.S. 330, 338 (2016).

A. Injury in Fact Plaintiffs must allege an injury in fact that is “concrete and particularized” and “actual or imminent, not conjectural or hypothetical.” Friends of the Earth, Inc. v. Laidlaw Envtl. Servs. (TOC), Inc., 528 U.S. 167, 180 (2000). Colon alleges multiple injuries in fact from her attempt to access HY’s website. Colon encountered barriers that denied her full and equal access to HY’s online goods, content, and services. [1] ¶ 21. She was unable to purchase diabetic foot cream from HY’s website and access a 10% off promotion because of these barriers. [1] ¶¶ 21, 27. See Lujan v. Defs. of Wildlife, 504 U.S. 555, 561 (1992) (“At the pleading stage, general factual allegations of injury resulting from the defendant’s conduct may suffice.”).

Because she seeks prospective injunctive relief, Colon must also allege a “real and immediate” threat of future ADA violations. See Scherr v. Marriott Int’l, Inc., 703 F.3d 1069, 1074 (7th Cir. 2013). “Past exposure to illegal conduct does not in itself show a present case or controversy regarding injunctive relief ... if unaccompanied by any continuing, present adverse effects.” Lujan, 504 U.S. at 564 (citation omitted). So, on top of a past injury, a plaintiff must also allege that the discrimination will

continue and injure her in the future. Scherr, 703 F.3d at 1074. This threat of future injury can be shown by an intent to return to or use the public accommodation, id., but it can also be shown by establishing that the plaintiff is reasonably deterred from the accommodation because of the discrimination. See Scherr v. Marriot Int’l, Inc., 833 F.Supp.2d 945, 951 (N.D. Ill. 2011), aff’d, 703 F.3d 1069 (7th Cir. 2013). Colon alleges both that she intends to return to HY’s website, and that she is deterred3 from doing so. [1] ¶ 28.

HY argues that Colon’s desire and intent to access its website in the future negates any claim of her being “deterred” from going back to the site. [19] at 13. But Colon can’t follow through on her desire or intent because of the alleged barriers to

3 A plaintiff pleading a deterrence injury must also establish that she would have been subject to the defendant’s unlawful conduct. Laidlaw, 528 U.S. at 184; see Clapper v. Amnesty Int’l USA, 568 U.S. 398, 419 (2013). Colon has plausibly alleged that if she were not deterred and actually visited HY’s website she would not be able to fully access HY’s goods and services because of the website’s incompatibility with her screen reader. [1] ¶¶ 21, 29. access—she is deterred from even trying to return. HY also argues that Colon must allege a concrete plan of when she intends to try to use its website. [19] at 14. Colon does not need to allege such detail. Concrete intentions to return to a location of injury

are not required to establish standing. See Laidlaw, 528 U.S. at 184 (holding that plaintiffs’ “conditional statements—that they would use the nearby North Tyger River for recreation if [defendant] were not discharging pollutants into it—[cannot] be equated with the speculative ‘some day intentions’ to visit endangered species halfway around the world that we held insufficient to show injury in fact.”). At this stage, Colon’s allegations are enough to establish a “real and

immediate” threat of future ADA violations. See Scherr, 703 F.3d at 1074. Colon has adequately alleged an injury in fact. B. Causation and Redressability Colon must also allege that her injuries are causally connected to HY’s actions and that a decision in her favor is likely to redress her injuries.

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Colon v. HY Supplies, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/colon-v-hy-supplies-inc-ilnd-2023.