Choice Hospice v. Axxess Technology Solutions

Court of Appeals for the Tenth Circuit·Decided January 7, 2025·No. 24-6002·Published

Opinion

FILED

United States Court of Appeals PUBLISH Tenth Circuit

UNITED STATES COURT OF APPEALS January 7, 2025

Christopher M. Wolpert

FOR THE TENTH CIRCUIT Clerk of Court

CHOICE HOSPICE, INC., d/b/a Complete Hospice Care of Oklahoma City, an Oklahoma corporation; FAMILY CHOICE HOSPICE, LLC, d/b/a Complete Hospice Care, an Oklahoma limited liability company; THREE RIVERS CONSULTING AND MANAGEMENT, LLC, d/b/a Complete Hospice Care of Eastern Oklahoma. an Oklahoma limited liability company; NEIGHBORHOOD HOSPICE, LLC, d/b/a Complete Hospice Care of Southern Oklahoma, an Oklahoma limited liability company,

Plaintiffs - Appellees, v. No. 24-6002

AXXESS TECHNOLOGY SOLUTIONS, INC., a Texas corporation,

Defendant - Appellant.

Appeal from the United States District Court for the Western District of Oklahoma (D.C. No. 5:22-CV-00932-J)

Troy R. Rackham, Spencer Fane LLP, Denver, Colorado (Andrew W. Lester and Mariana Pitts, Spencer Fane LLP, Oklahoma City, Oklahoma; Amanda L. Lewandowski, Spencer Fane LLP, Kansas City, Missouri; and Michael D. McClintock, McClintock Law, Nichols Hills, Oklahoma, on the briefs), for Defendant – Appellant.

Mitchell D. Blackburn, Conner & Winters, LLP (Hilary Velandia, with him on the briefs), Tulsa, Oklahoma, for Plaintiffs – Appellees.

Before MATHESON, McHUGH, and ROSSMAN, Circuit Judges.

McHUGH, Circuit Judge.

Choice Hospice, Inc.; Family Choice Hospice, LLC; Three Rivers Consulting and Management, LLC; and Neighborhood Hospice, LLC (collectively, “Plaintiffs”) sued Defendant Axxess Technology Solutions, Inc. (“Axxess”) for breach of contract. Plaintiffs properly served Axxess, but Axxess mistakenly believed it had not been served due to an employee error. Because Axxess believed it had not been served, it did not respond to the complaint, and the district court entered a default judgment against Axxess.

Axxess moved to set aside the default judgment, arguing the district court lacked subject matter jurisdiction because the parties’ contract required mediation (“First Motion to Vacate”). The district court denied the motion, and Axxess did not appeal that ruling. Over six months later, Axxess filed a second motion to set aside the default judgment, raising arguments under Federal Rule of Civil Procedure 60(b)(1), (4), and (6) (“Second Motion to Vacate”). The district court denied this motion on claim preclusion grounds, and Axxess timely appealed.

We affirm but not on claim preclusion grounds. Instead, we hold that the district court did not abuse its discretion by denying the Second Motion to Vacate because the arguments raised in that motion could have been raised in the First Motion to Vacate.

I. BACKGROUND

A. Default Judgment

Plaintiffs provide hospice services in Oklahoma. Axxess “provides electronic medical record software programs, billing software programs, billing technology, and personal claims processing services.” App. Vol. I at 8–9. Accordingly, the parties entered a contract whereby Axxess would process and bill hospice claims on Plaintiffs’ behalf.

On October 26, 2022, Plaintiffs filed suit against Axxess in the United States District Court for the Western District of Oklahoma, asserting the court had diversity jurisdiction under 28 U.S.C. § 1332. In their complaint, Plaintiffs alleged they were not receiving payments for their services because Axxess failed to properly process claims. Based on these allegations, Plaintiffs asserted a breach of contract claim and sought over $750,000 in damages.

The complaint and summons were served on Axxess on November 3, 2022, and again on November 7, 2022. On November 17, 2022, Plaintiffs filed a mediation request with the American Arbitration Association (AAA). That same day, Plaintiffs forwarded the mediation request and a copy of the complaint to Axxess. A cover letter explained that Plaintiffs were willing to participate in mediation, despite their belief that mediation was not contractually required.

According to Axxess, mediation was contractually required, and it did not know about the pending lawsuit because of an employee mistake. Regardless of the reason, it is undisputed that Axxess did not file an answer or otherwise respond to the

complaint by the required date. Thus, on December 2, 2022, Plaintiffs moved for an entry of default by the clerk of court.1 On December 5, the clerk entered Axxess’s default, and Plaintiffs applied to the district court for a default judgment.

Also on December 5, 2022, attorney Christopher Groves emailed the AAA, explaining that he had “just been retained by Axxess on this matter.” App. Vol. II at 156. Plaintiffs were not included on this email. Later that day, the AAA responded to Mr. Groves’s email and included attachments to Plaintiffs’ mediation request and the complaint. Plaintiffs were included on this email to Mr. Groves, and the AAA stated it was “acknowledg[ing] receipt of Mr. Groves’[s] notice of appearance on behalf of Axxess, a copy of which is attached for counsel for Choice Hospice.” Id.

Later that afternoon, Mr. Groves emailed Melody Lenox, the Axxess employee responsible for receiving and processing lawsuits. Mr. Groves asked if she knew “that [Plaintiffs] filed suit in Oklahoma Federal District Court.” App. Vol. III at 162. Ms. Lenox replied, “No I was not aware. What do we need to do?” Id. In a declaration, Mr. Groves avers that he spoke with Ms. Lenox on the phone that day and that she confirmed Axxess had not been served in the pending lawsuit.

1 Federal Rule of Civil Procedure 55 governs the entry of default judgments.

Under Rule 55, the clerk must enter the default “[w]hen a party against whom a judgment for affirmative relief is sought has failed to plead or otherwise defend.” Fed. R. Civ. P. 55(a). After default is entered, the party entitled to a judgment applies to either the clerk or the district court for an entry of default judgment. Id. at R. 55(b). Whether the party must apply to the clerk or to the court depends on the circumstances. Id.

On January 4, 2023, the district court entered a default judgment against Axxess, awarded Plaintiffs $928,963.11 in damages, and entered judgment in Plaintiffs’ favor. Two days later, on January 6, Plaintiffs’ and Axxess’s counsel attended a pre-mediation conference. At the conference, Plaintiffs’ counsel reported that a default judgment had been entered. According to Axxess, this was the first time it learned about the default. After the pre-mediation conference, mediation efforts stalled because Axxess demanded that Plaintiffs vacate the default judgment, while Plaintiffs refused to vacate but were willing to mediate to avoid enforcement costs.

B. Ms. Lenox

We detour briefly to explain why Axxess mistakenly believed it had not been served. When Plaintiffs filed their suit, Axxess’s “process for intake of lawsuits began with Axxess receiving a summons and complaint.” App. Vol. III at 62. After receipt, “the summons and complaint would be uploaded to an electronic inbox monitored by Ms. Lenox.” Id. Ms. Lenox would review the documents and then forward them to Mr. Groves.

In June 2022—approximately four months before Plaintiffs filed suit—

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