Bugarin v. All Nippon Airways Co., Ltd.

CourtDistrict Court, N.D. California
DecidedJanuary 19, 2021
Docket5:20-cv-03341
StatusUnknown

This text of Bugarin v. All Nippon Airways Co., Ltd. (Bugarin v. All Nippon Airways Co., Ltd.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Bugarin v. All Nippon Airways Co., Ltd., (N.D. Cal. 2021).

Opinion

1 2 3 4 5 UNITED STATES DISTRICT COURT 6 NORTHERN DISTRICT OF CALIFORNIA 7 SAN JOSE DIVISION 8 9 ASHLEY BUGARIN, Case No. 20-cv-03341-BLF

10 Plaintiff, ORDER GRANTING IN PART AND 11 v. DENYING IN PART MOTION TO DISMISS, WITH LEAVE TO AMEND 12 ALL NIPPON AIRWAYS CO., LTD., IN PART AND WITHOUT LEAVE TO AMEND IN PART 13 Defendant. [Re: ECF 18] 14 15

16 17 In this putative nationwide class action, Plaintiff Ashley Bugarin (“Bugarin”) claims that 18 Defendant All Nippon Airways Co., Ltd. (“ANA”) breached its Conditions of Carriage by failing 19 to issue refunds to thousands of passengers whose flights were cancelled as a result of the 20 COVID-19 pandemic. Bugarin asserts two state law claims on behalf of herself and the putative 21 class, one for breach of contract and the other for rescission. ANA moves to dismiss those claims 22 under Federal Rule of Civil Procedure 12(b)(1) for lack of subject matter jurisdiction, under Rule 23 12(b)(2) for lack of personal jurisdiction, and under Rule 12(b)(6) for failure to state a claim upon 24 which relief may be granted. 25 ANA’s motion is DENIED to the extent it is brought under Rules 12(b)(1) and 12(b)(2), 26 and GRANTED to the extent it is brought under Rule 12(b)(6). Leave to amend is GRANTED on 27 the contract claim and DENIED on the rescission claim. 1 I. BACKGROUND1 2 Bugarin, who resides in San Jose, California, purchased a round-trip flight to Japan on 3 ANA. FAC ¶¶ 809, 19, ECF 15. The outbound flight was from San Jose, California to Tokyo, 4 Japan, while the return flight was from Tokyo, Japan to San Francisco, California. FAC ¶¶ 8, 19. 5 Bugarin made the purchase through a third party, Asaptickets.com (“ASAP”). FAC ¶ 9; Ito Decl. 6 ¶ 19, ECF 18-1. ASAP is not an authorized ticket agent of ANA and does not have a contractual 7 relationship with ANA. Ito Decl. ¶ 11. However, pursuant to industry practice, an unauthorized 8 ticket agent such as ASAP may sell ANA tickets through an authorized ticket agent. Ito Decl. ¶ 9 19. In this case, ASAP sold Bugarin the ANA ticket through an authorized ticket agent, 10 Downtown Travel, which is based in New York. Ito Decl. ¶¶ 17-19. 11 Bugarin’s departing flight from San Jose, California to Tokyo, Japan operated as scheduled 12 on March 23, 2020, but Bugarin was not on the flight. Ito Decl. ¶ 24. Bugarin’s return flight was 13 cancelled due to the COVID-19 pandemic. FAC ¶ 19. Bugarin “attempted to request a cash 14 refund from All Nippon by calling All Nippon.” Id. She “called All Nippon several times and 15 was on the phone for several hours each time, but she was never able to reach a representative of 16 All Nippon.” Id. Bugarin never spoke to an ANA representative and she was not refunded for the 17 cancelled return flight. Id. 18 Bugarin claims that ANA’s failure to issue her a refund breached the applicable Conditions 19 of Carriage (“COC”),2 attached as Exhibit A to the FAC. FAC ¶¶ 38-44 & Exh. A, ECF 15. 20 Section 13 of the COC, “Refunds,” states that ANA will provide a refund when a passenger is 21 prevented from using his or her ticket as a result of ANA’s cancellation of a flight. COC § 13(A), 22 (C). Section 13 specifies that “ANA will make a refund to the person named in a Ticket or, to the 23 person who purchased the Ticket upon presentation to ANA of satisfactory evidence to prove that 24 he/she is entitled by these Conditions of Carriage to such refund.” COC § 13(B). 25 1 The background facts are drawn from the FAC and from evidence submitted by the parties, 26 which as discussed in Section II below may be considered in connection with the motions under Rules 12(b)(1) and 12(b)(2). 27 1 The FAC does not allege that Bugarin presented ANA with evidence of entitlement to a 2 refund or, indeed, that she ever asked ANA for a refund. Bugarin claims that ANA nonetheless 3 was obligated to refund her return fare under the plain language of the COC. According to 4 Bugarin, the COC’s provision regarding evidence merely clarifies who may obtain a refund, but 5 does not establish a condition precedent to a refund. She also claims that the COC incorporates an 6 Enforcement Notice issued by the Department of Transportation (“DOT”) on April 3, 2020 (“DOT 7 Enforcement Notice”), which requires issuance of a refund upon cancellation of a flight. FAC ¶¶ 8 41-44. The notice, titled “Enforcement Notice Regarding Refunds by Carriers Given the 9 Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel,” states that 10 “passengers should be refunded promptly when their scheduled flights are cancelled or 11 significantly delayed.” DOT Enforcement Notice, https://www.transportation.gov/airconsumer/ 12 enforcement_notice_refunds_apr_3_2020 (last accessed Jan. 13, 2021). Bugarin also points to the 13 DOT’s Frequently Asked Questions (“FAQs”) page, posted May 12, 2020, addressing airline 14 passengers’ entitlement to refunds for flights cancelled due to the COVID-19 pandemic. FAC ¶ 4. 15 The FAQs state that “Airlines and ticket agents are required to make refunds promptly. For 16 airlines, prompt is defined as being within 7 business days if a passenger paid by credit card, and 17 within 20 days if a passenger paid by cash or check.” FAQs, https://www.transportation.gov/ 18 airconsumer/FAQ_refunds_may_12_2020 (last accessed Jan. 13, 2021). 19 Bugarin seeks damages for ANA’s alleged breach of its COC or, in the alternative, 20 rescission of the COC, on behalf of herself and the following nationwide class: “All persons in 21 the United States who purchased tickets for travel on an All Nippon flight scheduled to operate to, 22 from, or within the United States whose flights were cancelled or were subject to a significant 23 schedule change and not refunded.” FAC ¶¶ 24, 46, 53. She also seeks to represent “a subclass of 24 all Class members who purchased tickets in California.” FAC ¶ 25. According to Bugarin, “there 25 are hundreds of thousands of individuals that are members of the proposed Classes.” FAC ¶ 29. 26 Bugarin filed the complaint in this action on May 15, 2020 and filed the FAC as of right in 27 response to a motion to dismiss filed by ANA. See Compl., ECF 1; FAC, ECF 15. ANA now 1 II. DISCUSSION 2 ANA moves to dismiss the FAC on several grounds. First, ANA seeks dismissal under 3 Rule 12(b)(1) for lack of subject matter jurisdiction, arguing that Bugarin cannot demonstrate 4 Article III standing and that her claims are both unripe and moot. Second, ANA seeks dismissal 5 under Rule 12(b)(6) for failure to state a claim upon which relief may be granted. Third, ANA 6 seeks dismissal under Rule 12(b)(2) for lack of personal jurisdiction. Bugarin contends that all of 7 ANA’s asserted grounds for dismissal are without merit. 8 “[J]urisdiction generally must precede merits in dispositional order.” Ruhrgas AG v. 9 Marathon Oil Co., 526 U.S. 574, 577 (1999). Only if the Court is satisfied that it has both subject 10 matter jurisdiction and personal jurisdiction may it proceed to address ANA’s merits arguments 11 under Rule 12(b)(6). See id. (“Jurisdiction to resolve cases on the merits requires both authority 12 over the category of claim in suit (subject-matter jurisdiction) and authority over the parties 13 (personal jurisdiction), so that the court’s decision will bind them.”). Consequently, the Court first 14 takes up ANA’s Rule 12(b)(1) challenge, then its Rule 12(b)(2) challenge, and finally its Rule 15 12(b)(6) challenge. Before doing so, however, the Court briefly addresses ANA’s submission of 16 evidence in the form of a declaration from one of its executives, Yutaka Ito, and Bugarin’s request 17 for judicial notice. 18 Mr. Ito’s declaration describes ANA’s structure, business practices, and contacts with 19 California.

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