Brittany Heffner v. Homebody Insurance Agency, LLC, et al.

District Court, D. Maryland·Decided July 13, 2026·No. 1:25-cv-03634·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND

BRITTANY HEFFNER, * Plaintiff, * Vv. □□ Civil No. 25-3634-BAH HOMEBODY INSURANCE AGENCY, LLC, ET AL., * Defendants. □ *

* * * * * * * * eo ow * * wo

. - MEMORANDUM OPINION Plaintiff Brittany Heffner (*Plaintiff’), on behalf of herself and all others similarly situated, brought this putative class action suit in the Circuit Court for Baltimore City against Homebody

Insurance. Agency, LLC (“Homebody”) and WP&M Real Estate Group, LLC (*“WP&M”) (together, “Defendants”) alleging violations of the Credit Repair Organizations Act (“CROA”), 15 U.S.C. § 1679 et seq.; Section 8-208 of the Real Property Article of the Maryland Code; the Maryland Consumer Protection Act (““MCPA”), Md. Code Ann., Comm. L. § 13-301 et seq.; and the Maryland Credit Services Businesses Act (“MCSBA”), Md. Code Ann., Comm. L. § 14-1901, et seq. ECF 9 (state court complaint). Defendants .removed the action to federal court. ECF 1. Pending before the Court are WP&M’s motion to dismiss, ECF 16, and Homebody’s motion to compel arbitration, ECF 17. Plaintiff opposes both motions. ECF 20 (opposition to Homebody’s

. motion to compel arbitration); ECF 21 (opposition to WP&M’s motion to dismiss). WP&M and Homebody each filed their respective replies. ECF 22 (WP&M’s); ECF 23 (Hlomebody’s). All

filings include memoranda of law, and several filings include exhibits. The Court has reviewed all relevant filings and finds that no hearing is necessary. See Loc. R. 105.6 (D, Md. 2025). Accordingly, for the reasons stated below, Homebody’s motion to compel arbitration is DENIED, and WP&M’s motion to dismiss is GRANTED. I. BACKGROUND © In November of 2024, Plaintiff “entered into a residential lease agreement .. . with WP([&]M for an apartment at the Twin Ridge Apartments” in Baltimore, Maryland. ECF 9, at 44 16; ECF 17-4 (copy of lease agreement with addenda), at 2. “During the lease execution process, WP{&]M’s agents presented a document entitled ‘Homebody Rent Reporting Lease Addendum.’” ECF 9, at 4717. This addendum provides that “Homebody Rent Reporting is an amenity provided by the property for which all Residents are automatically enrolled.” Jd. at 5; ECF 17-4, at 21 The rent reporting service “is a credit reporting and financial tool provided by Homebody Insurance Agency, LLC and its affiliate Simplified Business Group, LLC,” which involves “report[ing a] Resident’s rent and/or utility payments -... to one of more consumer reporting agencies (e.g., Equifax, TransUnion, and/or Experian).” BCE 9, at 5; ECF 17-4, at 21. Plaintiff had “one month to opt out of the service without incurring any cost” should she “decide not to continue with the Homebody Rent Reporting Service.” ECF 9, at 5; ECF 17-4, at 21. After one free month of rent reporting services, the cost of the rent reporting service was $8.95 per month, ECF 9, at 5; ECF 17-4, at 21.

! The Court references all filings by their respective ECF numbers and page numbers by the ECF- generated page numbers at the top of the page. Plaintiff provides a clipped screenshot of the lease addendum in the complaint. ECF 9, at 5. Homebody includes with its motion to compel arbitration a copy of the entire lease agreement with the rent reporting addendum. See ECF 17-4.

The lease addendum provides that “[b]y signing below, or electronically accepting through your landlord, Resident is enrolling in Rent Reporting and agrees to the terms and conditions set forth in this addendum and the Rent Reporting terms of use that can be found at homebody.com/legal/terms-conditions.” Id. at 5; ECF 17-4, at 21. The hyperlink is in blue font, and Plaintif? s electronic signature appears at the bottom of the page of the addendum. ECF 17-4, 21; see also id. at 24 (reflecting Plaintiff's electronic signature of the rent reporting addendum); ECF 20-1, at 1 [5 (averring that Plaintiff “signed or electronically accepted the Addendum as part of the lease process”), After Plaintiff signed her WP&M apartment lease, she “incurred and paid the monthly $8.95 fee.” ECF 9, at 5919. If a user clicked the link provided in the lease addendum, they were taken to a page titled “Homebody Terms.” ECF 17-3 (Homebody terms of use), at 2; ECF 17-2 (declaration of Jamis Gardner, Chief Legal Counsel for Homebody), at 2 | 4 (providing that ECF 17-3 is a true and correct copy of the terms of use during the relevant time period); ECF 9, at 6 23 (“The addendum “incorporates Homebody’s Terms and Conditions by reference. These Terms are posted online, not attached to the lease documents.”), The first paragraph of the Homebody Terms page provides that by “availing itself of the services offered herein . . . User accepts these terms and conditions of use, including all product terms and conditions ....” ECF 17-3, at 2. The Homebody Terms also include a modification provision, which states: Homebody reserves the right to change or modify any of the Terms contained herein . . at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting of the revisions on the Site. User’s continued use of the Site following the posting of such changes or modifications will constitute acceptance of such changes or modifications. Id

Paragraph 16 of-the Site Terms of Use, titled “General Legal Notices,” contains arbitration language as follows:

Any controversy or claim arising out of or relating to the Site, Services or these Terms must be commenced within one year after the claim arose and will be settled □□ by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual! basis and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in Salt Lake City, Utah, and judgment on the arbitration award may be entered into any court of competition jurisdiction. I . Id. at 5.

According to Plaintiff, “Defendants sell the [rent reporting] program as a way to ‘build credit.’” ECF 9, at 7 27. Plaintiff also opines that “credit reporting based on rental data often contain[s] inaccuracies, can misrepresent tenants’ creditworthiness, and create[s] lasting harm.” Id. at 8 § 30. Plaintiff contends that tenants are then “left with monthly charges they did not meaningfully consent to, promised a credit benefit that often never comes, exposed to the risk of adverse reporting, and stripped of their rights through illegal arbitration clauses.” Id. at 9 937. Plaintiff brings four claims in connection with her allegations, including claims under □□□ CROA, 15 U.S.C. § 1679 et seq. (Count 1); § 8-208 of Maryland’s Real Property (“RP”) Article (Count 2); the MCPA, Md. Code Ann., Comm. L. (“CL”) § 13-301 et seq. (Count 3); and the MCSBA, Md. Code Ann. CL § 14-1901, et seq. (Count 4). ECF 9, at 12~17. Plaintiff also brings a count requesting declaratory and injunctive relief (Count 5). Jd at 17. Plaintiff filed the complaint tn the Circuit Court for Baltimore City on September 26, 2025. ECF 1, at2. Defendants jointly removed the case to this Court on November 5,.2025, pursuant to federal question □ jurisdiction and the Class Action Fairness Act, 28 U.S.C. §§ 1332(d), 1453. Jd. at2. WP&M filed its motion to dismiss, ECF 16, and Homebody filed its motion to compel arbitration, ECF 17, on December 12, 2025. Those motions are ripe for disposition.

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Brittany Heffner v. Homebody Insurance Agency, LLC, et al., (D. Md. 2026).

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