Briggs v. Service Corp International

District Court, W.D. Washington·Decided February 17, 2023·No. 2:22-cv-01646·Unknown

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON AT SEATTLE

TAIRINA BRIGGS, CASE NO. C22-1646JLR Plaintiff, ORDER v. SERVICE CORP INTERNATIONAL, et al., Defendants. I. INTRODUCTION Before the court is Defendants Uniservice Corporation (“Uniservice”), John Kevin Varner, and John Doe Varner’s (collectively, “Defendants”) motion to compel arbitration and dismiss this action. (Mot. (Dkt. # 19); Reply (Dkt. # 32).) Plaintiff Tairina Briggs opposes Defendants’ motion. (Resp. (Dkt. # 29).) The court has considered the parties’ // // submissions, the balance of the record, and the applicable law. Being fully advised,1 the court GRANTS Defendants’ motion to compel arbitration, DENIES Defendants’ motion

to dismiss, and STAYS this action. Ms. Briggs began working as a Dispatcher for Uniservice in the fall of 2020. (See Patel Decl. (Dkt. # 21) ¶ 2; SAC (Dkt. # 36) ¶ 5.1.) On October 29, 2020, Uniservice extended a conditional offer of employment to Ms. Briggs, contingent on a background check and drug screen. (Briggs Decl. (Dkt. # 31) ¶ 8, Ex. 1 (“Offer Letter”).) Ms. Briggs

completed new employee orientation and on-boarding on November 12, 2020. (Briggs Decl. ¶ 3; Patel Decl. ¶ 2.) Ms. Briggs argues her employment began when she received the offer letter (Resp. at 10 (“Arguably, plaintiff became an employee of defendant when she was offered employment on October 29, 2020.”)), while Defendants assert Ms. Briggs’s employment began on November 12, 2020 (see, e.g., Patel Decl. ¶ 2).

As part of the orientation, Uniservice required Ms. Briggs to sign onto Workday, a cloud-based system used to communicate with employees and maintain human resources files, to acknowledge several documents detailing her terms of hire. (Id. ¶¶ 5, 8.) These documents included descriptions of applicable wage theft ordinances, an associate handbook, a 401(k) acknowledgment, and the alleged arbitration agreement at issue,

titled “Mutual Resolution Process Agreement” (“MRPA”). (Id. ¶ 5, Ex. 1 (“MRPA”); id. ¶ 7, Ex. 3 (“Workday Records”).) Workday presented the MRPA to employees by

1 Neither party requests oral argument (see Mot., Resp.), and the court finds oral argument unnecessary to its disposition of the motion, see Local Rules W.D. Wash. LCR 7(b)(4). displaying a screen that included a hyperlink reading “Mutual Resolution Process Agreement (English)”; a “signature statement” stating “[b]y selecting the ‘I Agree,’

button, you acknowledge and agree to the Mutual Resolution Agreement. You agree your electronic signature is the legal equivalent of your manual signature”; and an “I Agree” button. (Pellegrin Supp. Decl. (Dkt. # 34) ¶ 5, Ex. 1.) According to Defendants, if an employee clicked on the hyperlink text, they would be led directly to the MRPA. (Patel Decl. ¶¶ 5-6; Pellegrin Supp. Decl. ¶¶ 6, 7 (screenshot of Workday’s display after an employee clicks the “Mutual Resolution Process Agreement” hyperlink).)

During orientation on November 12, 2020, Ms. Briggs logged into Workday for at least one hour in total. (Pellegrin Decl. (Dkt. # 22) ¶ 7 (screenshot showing Ms. Briggs’s Workday session start and stop times); id. ¶ 8 (screenshot of Workday log showing Ms. Briggs’s activity on Workday).) Ms. Briggs clicked the “I Agree” button under the “Mutual Resolution Process Agreement” hyperlink. (Briggs Decl. ¶ 9, Ex. 2 (Ms.

Briggs’s copy of Workday Records); Workday Records at 212.) Ms. Briggs and Uniservice imply, but do not state directly, that Ms. Briggs did not click the MRPA hyperlink, and thus did not read the document. (See Pellegrin Supp. Decl. ¶ 7; see also Briggs Decl. ¶ 2.) Workday is the only method that Uniservice uses to deliver onboarding documents

to employees; Uniservice does not otherwise mail, email, or provide hard copies of the documents to its employees. (See generally Patel Decl.; see Briggs Decl. ¶ 2 (stating Ms.

2 The court cites to the page number in the CM/ECF header when referring to the Workday Records. Briggs did not receive a copy of the MRPA via mail, email, or hardcopy).) According to Defendants, Workday does, however, allow employees to read, print, and download

agreements such as the MRPA at any time, including during the onboarding process (Patel Decl. ¶ 5.) The MRPA is an eight-page document with a standard font size, numerous section headers, and certain phrases in bold text. (See generally MRPA.) The MRPA begins with a section titled “Coverage” that reads, in relevant part: Associates, Entities and the Company (the “Parties”) agree to the terms of this Program. The Associate indicates his or her agreement to this Program and its terms and conditions by beginning employment with the Company on the date of Associate’s hire (the “Effective Date”). By submitting this Program to the Associate, the Company and the Entities agree to this Program and its terms and conditions. . . . Associates must bring any Covered Dispute (as defined below) they have in arbitration, rather than in court. . . . The Parties agree that the Federal Arbitration Act (9 U.S.C., § 1-16) governs the interpretation, enforcement, and all proceedings pursuant to this Agreement and the Associate’s relationship with the Company and/or the Entities. (MRPA Section I.B (emphasis in original).) In the “Arbitration Rules” section, the MRPA provides: Subject to the terms of this Agreement, the Parties agree that the rules governing the arbitration will be the then-current Employment Arbitration Rules and Procedure of JAMS, which are currently available at http://www.jamsadr.com/rules-employment-arbitration. . . . Any dispute as to arbitrability, including disputes about this Program’s enforceability, unconscionability, validity and applicability to a particular Covered Dispute must be resolved by the arbitrator in arbitration and not by the court. . . . In deciding a Covered Dispute, the arbitrator will apply the substantive law, including burdens of proof of the court in the venue of the arbitration. The arbitrator may grant any relief a court might grant, but will have no power to grant any other relief. (MRPA Section VII.) “Covered Disputes” under the MRPA include claims for wrongful discharge, harassment, and violations of state and federal employment laws. (MRPA Section IV.) After Ms. Briggs completed her onboarding tasks on November 12, 2020, she continued to work for Uniservice until May 22, 2022. (SAC ¶ 5.2; Patel Decl. ¶ 2; Workday Records at 21.) Ms. Briggs alleges that throughout her employment, Mr. Varner and other supervisors denied her lunch breaks and rest breaks; “verbally assaulted” her and other employees; made racially offensive comments; and irresponsibly handled COVID-19 cases in the office. (SAC ¶¶ 5.2-5.21.) Ms. Briggs further alleges she resigned from her position with Uniservice due to this treatment. (Id. ¶ 5.22.) Ms. Briggs filed this lawsuit in King County Superior Court on October 3, 2022. (See Verification of State Court Records (Dkt. # 9), ¶ 8, Ex. A.) Ms. Briggs asserts claims under Washington law for a hostile work environment, disparate treatment, retaliation, negligent and intentional infliction of emotional distress, and constructive discharge. (SAC ¶¶ 5.23-5.27.) Ms. Briggs seeks special damages, general damages, punitive damages, attorneys’ fees, lost wages, back pay, front pay, and benefits. (Id. at 16.) On or around November 11, 2022, Defendants’ counsel, Priya Vivian, contacted Ms. Briggs’s counsel, Thad Martin, and provided him a copy of the MRPA. (Vivian Decl. ¶ 2.) Through counsel, Defendants asked Ms. Briggs if she would agree to dismiss this lawsuit and refile it with JAMS on three separate occasions, but she declined to agree

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