Briggs v. Service Corp International

District Court, W.D. Washington·Decided February 17, 2023·No. 2:22-cv-01646·Unknown

Opinion

1 2

3 4 5 6 7 UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON 8 AT SEATTLE

9 10 TAIRINA BRIGGS, CASE NO. C22-1646JLR 11 Plaintiff, ORDER v. 12 SERVICE CORP 13 INTERNATIONAL, et al., 14 Defendants. 15 I. INTRODUCTION 16 Before the court is Defendants Uniservice Corporation (“Uniservice”), John Kevin 17 Varner, and John Doe Varner’s (collectively, “Defendants”) motion to compel arbitration 18 and dismiss this action. (Mot. (Dkt. # 19); Reply (Dkt. # 32).) Plaintiff Tairina Briggs 19 opposes Defendants’ motion. (Resp. (Dkt. # 29).) The court has considered the parties’ 20 // 21 // 22 1 submissions, the balance of the record, and the applicable law. Being fully advised,1 the 2 court GRANTS Defendants’ motion to compel arbitration, DENIES Defendants’ motion

3 to dismiss, and STAYS this action. 4 II. BACKGROUND 5 Ms. Briggs began working as a Dispatcher for Uniservice in the fall of 2020. (See 6 Patel Decl. (Dkt. # 21) ¶ 2; SAC (Dkt. # 36) ¶ 5.1.) On October 29, 2020, Uniservice 7 extended a conditional offer of employment to Ms. Briggs, contingent on a background 8 check and drug screen. (Briggs Decl. (Dkt. # 31) ¶ 8, Ex. 1 (“Offer Letter”).) Ms. Briggs

9 completed new employee orientation and on-boarding on November 12, 2020. (Briggs 10 Decl. ¶ 3; Patel Decl. ¶ 2.) Ms. Briggs argues her employment began when she received 11 the offer letter (Resp. at 10 (“Arguably, plaintiff became an employee of defendant when 12 she was offered employment on October 29, 2020.”)), while Defendants assert Ms. 13 Briggs’s employment began on November 12, 2020 (see, e.g., Patel Decl. ¶ 2).

14 As part of the orientation, Uniservice required Ms. Briggs to sign onto Workday, a 15 cloud-based system used to communicate with employees and maintain human resources 16 files, to acknowledge several documents detailing her terms of hire. (Id. ¶¶ 5, 8.) These 17 documents included descriptions of applicable wage theft ordinances, an associate 18 handbook, a 401(k) acknowledgment, and the alleged arbitration agreement at issue,

19 titled “Mutual Resolution Process Agreement” (“MRPA”). (Id. ¶ 5, Ex. 1 (“MRPA”); id. 20 ¶ 7, Ex. 3 (“Workday Records”).) Workday presented the MRPA to employees by 21

1 Neither party requests oral argument (see Mot., Resp.), and the court finds oral 22 argument unnecessary to its disposition of the motion, see Local Rules W.D. Wash. LCR 7(b)(4). 1 displaying a screen that included a hyperlink reading “Mutual Resolution Process 2 Agreement (English)”; a “signature statement” stating “[b]y selecting the ‘I Agree,’

3 button, you acknowledge and agree to the Mutual Resolution Agreement. You agree 4 your electronic signature is the legal equivalent of your manual signature”; and an “I 5 Agree” button. (Pellegrin Supp. Decl. (Dkt. # 34) ¶ 5, Ex. 1.) According to Defendants, 6 if an employee clicked on the hyperlink text, they would be led directly to the MRPA. 7 (Patel Decl. ¶¶ 5-6; Pellegrin Supp. Decl. ¶¶ 6, 7 (screenshot of Workday’s display after 8 an employee clicks the “Mutual Resolution Process Agreement” hyperlink).)

9 During orientation on November 12, 2020, Ms. Briggs logged into Workday for at 10 least one hour in total. (Pellegrin Decl. (Dkt. # 22) ¶ 7 (screenshot showing Ms. Briggs’s 11 Workday session start and stop times); id. ¶ 8 (screenshot of Workday log showing Ms. 12 Briggs’s activity on Workday).) Ms. Briggs clicked the “I Agree” button under the 13 “Mutual Resolution Process Agreement” hyperlink. (Briggs Decl. ¶ 9, Ex. 2 (Ms.

14 Briggs’s copy of Workday Records); Workday Records at 212.) Ms. Briggs and 15 Uniservice imply, but do not state directly, that Ms. Briggs did not click the MRPA 16 hyperlink, and thus did not read the document. (See Pellegrin Supp. Decl. ¶ 7; see also 17 Briggs Decl. ¶ 2.) 18 Workday is the only method that Uniservice uses to deliver onboarding documents

19 to employees; Uniservice does not otherwise mail, email, or provide hard copies of the 20 documents to its employees. (See generally Patel Decl.; see Briggs Decl. ¶ 2 (stating Ms. 21

2 The court cites to the page number in the CM/ECF header when referring to the 22 Workday Records. 1 Briggs did not receive a copy of the MRPA via mail, email, or hardcopy).) According to 2 Defendants, Workday does, however, allow employees to read, print, and download

3 agreements such as the MRPA at any time, including during the onboarding process 4 (Patel Decl. ¶ 5.) 5 The MRPA is an eight-page document with a standard font size, numerous section 6 headers, and certain phrases in bold text. (See generally MRPA.) The MRPA begins 7 with a section titled “Coverage” that reads, in relevant part: 8 Associates, Entities and the Company (the “Parties”) agree to the terms of this Program. The Associate indicates his or her agreement to this 9 Program and its terms and conditions by beginning employment with the Company on the date of Associate’s hire (the “Effective Date”). By 10 submitting this Program to the Associate, the Company and the Entities agree to this Program and its terms and conditions. 11 . . . Associates must bring any Covered Dispute (as defined below) they have in 12 arbitration, rather than in court. . . . 13 The Parties agree that the Federal Arbitration Act (9 U.S.C., § 1-16) governs the interpretation, enforcement, and all proceedings pursuant to this 14 Agreement and the Associate’s relationship with the Company and/or the Entities. 15 (MRPA Section I.B (emphasis in original).) In the “Arbitration Rules” section, the 16 MRPA provides: 17 Subject to the terms of this Agreement, the Parties agree that the rules 18 governing the arbitration will be the then-current Employment Arbitration Rules and Procedure of JAMS, which are currently available at 19 http://www.jamsadr.com/rules-employment-arbitration. . . . 20 Any dispute as to arbitrability, including disputes about this Program’s enforceability, unconscionability, validity and applicability to a particular 21 Covered Dispute must be resolved by the arbitrator in arbitration and not by the court. 22 . . . 1 In deciding a Covered Dispute, the arbitrator will apply the substantive law, including burdens of proof of the court in the venue of the arbitration. The 2 arbitrator may grant any relief a court might grant, but will have no power to grant any other relief. 3 (MRPA Section VII.) “Covered Disputes” under the MRPA include claims for wrongful 4 discharge, harassment, and violations of state and federal employment laws. (MRPA 5 Section IV.) 6 After Ms. Briggs completed her onboarding tasks on November 12, 2020, she 7 continued to work for Uniservice until May 22, 2022. (SAC ¶ 5.2; Patel Decl. ¶ 2; 8 Workday Records at 21.) Ms. Briggs alleges that throughout her employment, Mr. 9 Varner and other supervisors denied her lunch breaks and rest breaks; “verbally 10 assaulted” her and other employees; made racially offensive comments; and irresponsibly 11 handled COVID-19 cases in the office. (SAC ¶¶ 5.2-5.21.) Ms. Briggs further alleges 12 she resigned from her position with Uniservice due to this treatment. (Id. ¶ 5.22.) 13 Ms. Briggs filed this lawsuit in King County Superior Court on October 3, 2022. 14 (See Verification of State Court Records (Dkt. # 9), ¶ 8, Ex. A.) Ms. Briggs asserts 15 claims under Washington law for a hostile work environment, disparate treatment, 16 retaliation, negligent and intentional infliction of emotional distress, and constructive 17 discharge. (SAC ¶¶ 5.23-5.27.) Ms. Briggs seeks special damages, general damages, 18 punitive damages, attorneys’ fees, lost wages, back pay, front pay, and benefits. (Id. at 19 16.) 20 On or around November 11, 2022, Defendants’ counsel, Priya Vivian, contacted 21 Ms. Briggs’s counsel, Thad Martin, and provided him a copy of the MRPA. (Vivian 22 1 Decl. ¶ 2.) Through counsel, Defendants asked Ms.

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