Bishop v. Ohio Bureau of Workers' Compensation

768 N.E.2d 684, 146 Ohio App. 3d 772
CourtOhio Court of Appeals
DecidedDecember 4, 2001
DocketNo. 01AP-169 (REGULAR CALENDAR).
StatusPublished
Cited by11 cases

This text of 768 N.E.2d 684 (Bishop v. Ohio Bureau of Workers' Compensation) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Bishop v. Ohio Bureau of Workers' Compensation, 768 N.E.2d 684, 146 Ohio App. 3d 772 (Ohio Ct. App. 2001).

Opinion

Petree, Judge.

{¶ 1} Plaintiff, Alice M. Bishop, was employed by defendant National Revenue Corporation (“NRC”) as a Customer Service Representative (“CSR”). Her job duties at NRC involved fielding telephone calls from clients who had hired NRC to collect on their outstanding accounts. Plaintiff worked forty hours per week on a shift she chose. She liked her co-workers and supervisor. On a typical day, plaintiff would field twenty to forty telephone calls from clients *777 calling for a myriad of reasons, ranging from requesting a status report of their accounts to expressing dissatisfaction with the services provided or the fees charged by NRC. While some client issues could be resolved within ten to fifteen minutes, some could take considerably longer, depending upon the nature of the problem or client request. If an issue was not resolved in a reasonable amount of time, or if the client became unreasonable, plaintiff was permitted to refer the call to a supervisor or manager for resolution. If a supervisor or manager was not available, plaintiff was permitted to inform the client that a supervisor and/or manager would return the call. Plaintiff was not permitted, however, to just “hang up” on the client. According to plaintiff, “most of the time,” her job was “not stressful.” Calls from “irate” clients were “not unusual” and, in fact, occurred about once a week. Plaintiff understood that statements made by irate clients were not to be taken personally.

{¶ 2} On January 24, 1996, at approximately 11 a.m., plaintiff received a telephone call from a “very irate” client. Plaintiff could not refer the call to her supervisor or manager, however, as they had both left the building for lunch. Plaintiff unsuccessfully offered to have the supervisor or manager call the client back when they returned from lunch. According to plaintiff, the client was neither threatening nor verbally abusive; however, the client “would not listen to [her]. They wouldn’t take any of [her] answers into consideration. They just didn’t want to hear it. But they just kept on and on and on, and there was nothing [she] could do to appease them.” The call progressed over a forty-five minute period, during which time plaintiff began to feel “uncomfortable” and felt pressure in her chest. After plaintiff terminated the call, a co-worker called 911. Emergency treatment was administered, and plaintiff was then transported to a nearby hospital, where she was diagnosed as having sustained an acute inferior myocardial infarction (heart attack). She was later transported to another hospital for treatment, which revealed a ninety-nine percent blockage of her right coronary artery.

{¶ 3} On the day of her heart attack, plaintiff was fifty-five years old. She suffered from coronary artery disease, hypertension, high cholesterol, and obesity. She had a stroke in 1992, after which she quit a twenty-seven-year cigarette smoking habit.

{¶ 4} Plaintiff subsequently filed an application for payment of compensation and medical benefits with defendant Bureau of Workers’ Compensation (the “bureau”). On September 2, 1997, the bureau administrator issued an order denying plaintiffs claim on the grounds that her alleged condition predated the injury date and no causal relationship was established. Upon plaintiffs appeal, a hearing was held before a district hearing officer (“DHO”) on September 29, 1997. The DHO issued a decision vacating the administrator’s order and allowing *778 plaintiffs claim for the condition of “aggravation of pre-existing atherosclerotic coronary artery disease” with an injury date of January 24, 1996.

{¶ 5} Both NRC and the bureau appealed the DHO’s order, and on November 4, 1997, a staff hearing officer (“SHO”) issued an order disallowing plaintiffs claim. Plaintiffs appeal from the SHO’s order was refused by the Industrial Commission (“commission”).

{¶ 6} Plaintiff subsequently appealed to the Franklin County Court of Common Pleas, seeking a judgment that she be entitled to participate in the Workers’ Compensation Fund. The matter came on for trial before a jury over two days in November 2000. The jury found that plaintiff was not entitled to participate in the fund for the condition of myocardial infarction. In so finding, the jury answered “no” to two interrogatories: (1) ‘Was the stress experienced by Alice Bishop on January 24, 1996, greater than that to which all workers are occasionally subjected?” and- (2) Was Alice Bishop’s telephone call with a client of the National Revenue Corporation a direct and proximate cause of the heart attack that she experienced on January 24, 1996?” The trial court filed a judgment entry on January 10, 2001, from which plaintiff has timely appealed, advancing the following five assignments of error:

{¶ 7} “[1.] The trial court erred in excluding from testimony the opinion of plaintiffs expert witness, Dr. Charles V. Mattingly, that the stress experienced by the plaintiff causing her myocardial infarction was greater emotional strain or tension that that to which all workers are occasionally subjected.
{¶ 8} “[2.] The trial court erred in excluding from evidence a medical review report by Dr. Nancy Vaughan commissioned by the Bureau of Workers’ Compensation together with cross-examination testimony upon that review.
{¶ 9} “[3.] The trial court erred in excluding from evidence cross-examination testimony of defendant’s expert medical witness relating to opinions contained in three medical reports submitted to him for review by the defendant.
{¶ 10} “[4.] The trial court erred in excluding from evidence plaintiffs testimony that she had read and corrected her deposition.
{¶ 11} “[5.] The trial court erred in excluding from evidence a job description document filed by a representative of the employer at a hearing before the Industrial Commission.”

{¶ 12} Plaintiffs claim for workers’ compensation benefits is premised on the contention that her heart attack resulted from a work-related “injury” as that term is defined in R.C. 4123.01(C). In Ryan v. Connor (1986), 28 Ohio St.3d 406, 28 OBR 462, 503 N.E.2d 1379, paragraph one of the syllabus, the Supreme Court of Ohio held that “[a] physical injury occasioned solely by mental or *779 emotional stress, received in the course of, and arising out of, an injured employee’s employment, is compensable under R.C. 4123.01(C).” The court established a two-prong test to determine whether a stress-related injury is compensable. The first prong is set forth in paragraph two of the syllabus, wherein the court held: “[I]n order for an injury occasioned solely by mental or emotional stress to be compensable, the claimant must show that the injury resulted from greater emotional strain or tension than that to which all workers are occasionally subjected.” In other words, the injury must result from “unusual” workplace stress. Small v. Defiance Pub. Library (1993), 85 Ohio App.3d 583, 587, 620 N.E.2d 879.

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Bluebook (online)
768 N.E.2d 684, 146 Ohio App. 3d 772, Counsel Stack Legal Research, https://law.counselstack.com/opinion/bishop-v-ohio-bureau-of-workers-compensation-ohioctapp-2001.