Barrientos v. Fitness Member Services, LLC

CourtDistrict Court, N.D. Illinois
DecidedSeptember 18, 2024
Docket1:23-cv-06329
StatusUnknown

This text of Barrientos v. Fitness Member Services, LLC (Barrientos v. Fitness Member Services, LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Barrientos v. Fitness Member Services, LLC, (N.D. Ill. 2024).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

FRANCIS BARRIENTOS, on behalf ) of himself and all others similarly ) situated, ) ) Plaintiff, ) Case No. 23-cv-6329 ) v. ) Hon. Steven C. Seeger ) FITNESS MEMBER SERVICES, LLC, ) d/b/a VASA FITNESS CORPORATE, ) ) Defendant. ) ____________________________________)

ORDER Francis Barrientos joined a gym and signed up online. A few months later, he tried to throw in the towel and cancel his membership. He talked to a manager at his neighborhood gym and said that he wanted out. Based on that conversation, he thought that he had cancelled the membership once and for all. Barrientos quit the gym, but the gym didn’t quit him. The gym kept charging him the monthly membership fee. As it turns out, the membership contract required written notice at least one month in advance to cancel the membership. And Barrientos hadn’t provided written notice – he simply spoke with the local manager, which didn’t cut it. Barrientos tried to cancel the contract without following the contract’s cancellation rules. Barrientos was not pumped up about the continuing fees, so he sued the gym company, Fitness Member Services, LLC. The complaint has five claims, including a federal claim under the Electronic Funds Transfer Act as well as four claims under state law. Defendant moved to dismiss. For the reasons stated below, the motion to dismiss is granted in part and denied in part. Background At the motion-to-dismiss stage, the Court must accept as true the complaint’s well- pleaded allegations. See Lett v. City of Chicago, 946 F.3d 398, 399 (7th Cir. 2020). The Court

“offer[s] no opinion on the ultimate merits because further development of the record may cast the facts in a light different from the complaint.” Savory v. Cannon, 947 F.3d 409, 412 (7th Cir. 2020). VASA Fitness Defendant Fitness Member Services, LLC (“VASA”) does business as VASA Fitness Corporate, a gym and fitness center operator. See Am. Cplt., at ¶ 2 (Dckt. No. 7). VASA offers subscription memberships to customers to exercise at their gyms. Id. To sign up, customers visit VASA’s website. Id. at ¶ 17. There, they select a membership plan. Id. VASA offers memberships on a recurring basis for monthly or yearly terms. Id. at

¶ 16. The memberships automatically renew at the end of the term unless and until a subscriber cancels the membership. Id. A basic membership costs $9.99 or $12.49 per month, but customers can pay more for higher tiers of membership. Id. at ¶ 15. Here, Barrientos agreed to pay $12.49 “each month.” See Membership Contract, “Promissory Note,” at ¶ 2 (Dckt. No. 7-1, at 2 of 3). Once a customer chooses a membership plan, the website sends the customer to other web pages on the VASA website. And then, the website prompts the customer to create an account and provide payment information. See Am. Cplt., at ¶ 18 (Dckt. No. 7). On each page, the website displays a box on the right-hand side of the screen showing the following information: (1) the selected plan, (2) the amount of money “due today,” (3) the amount “due monthly,” and (4) the amount of the “rate guarantee fee” and its corresponding “first due date.” Id. Finally, the website sends customers to the “Checkout Page” to complete the payment

and create the membership. Id. at ¶ 19. The checkout page contains the same box with the four pieces of information (meaning the selected plan, the amount “due today,” and so on). The checkout page also has a box reading “Friendly Reminder” at the top, with terms that the customer can scroll through. Id. A smaller box appears below that large text box, and a customer must check that box to “ACCEPT TERMS & APPLICATION FEES.” Id. A red asterisk appears after the word “fees.” Id. The words “VIEW FULL CONTRACT” appear nearby, and that text is underlined and appears in red font. Id. With a simple click, those words become a hyperlink to the full

membership contract. Id. at ¶ 22. Finally, at the bottom of the page is a button to “Place Order.” Id. at ¶ 19. Once a customer completes the signup process by placing the order, VASA generates a membership contract based on the information provided by the customer. Id at ¶ 21. The auto-generated contract includes an auto-generated version of the customer’s signature and initials. Id. VASA does not ask for specific consent to add the customer’s signature or initials to the contract. Id. The customer can access the membership contract by clicking on the “View Full Contract” link on the checkout page, but not before. Id. at ¶ 22. The website does not require customers to open the link to the full contract to complete the sign-up process. Id. at ¶ 24. After signing up for a membership, customers receive a “Welcome Email” from VASA. Id. at ¶ 26. The Welcome Email includes the completed contract, which is attached as a pdf at

the bottom of the email. Id. at ¶ 30. The Welcome Email does not call attention to the contract or explicitly tell the recipient that the contract is attached to the email. Id. at ¶ 29. In other words, the contract is there, but the email doesn’t go out of its way to flag it. The Welcome Email does include information that indicates that the contract would renew automatically every month. The email says “Ongoing Monthly Dues,” and “Contract Term: Month to Month.” See Welcome Email (Dckt. No. 7-2, at 2 of 4). The membership contract at the end of the Welcome Email is only two pages long. See Membership Contract (Dckt. No. 7-1). The first page of the contract includes the member’s personal information, the monthly membership fee, and a section called “Promissory Note.” Id.

The second page has a separate section called “Fees, Rules, and Regulations.” Id. The “promissory note” portion of the contract includes seven paragraphs. It discloses that payments will be processed and collected by Paramount Acceptance for and on behalf of VASA. See Am. Cplt., at ¶ 36 (Dckt. No. 7); see also Membership Contract, “Promissory Note,” at ¶ 6 (Dckt. No. 7-1, at 2 of 3). Importantly, the contract expressly states that the payments would be made by electronic funds transfer, and would be treated as if personally signed by the customer. See Membership Contract, “Promissory Note,” at ¶¶ 6–7. The contract also informs the customer that “failure to regularly attend and utilize the facilities does not relieve me of my obligations regardless of the circumstances.” Id. at ¶ 1. So, if a member decides to stay on the couch and out of the gym, the member must continue to pay for the membership. The contract restricts the member’s ability to cancel. The first paragraph says that “except and herein provided, my membership is non-cancelable.” Id. Worse yet, if the member defaults, then the member must pay all costs of collection. Id.

The contract includes a provision about automatic renewal. “Following the initial 1 (one) month membership term, my/our membership agreement will automatically renew on a month- to-month basis at the monthly rate of $12.49 until a written 1 (one) month cancellation notice is received by VASA Fitness at the address noted below.” Id. at ¶ 2; see also Am. Cplt., at ¶ 37 (Dckt. No. 7). Cancelling the contract requires the customer to jump through a few hoops. A customer must give one month advance notice, in writing, to cancel the contract. See Am. Cplt., at ¶ 41 (Dckt. No. 7). “This contact may be terminated only by giving 1 (one) month advance written notice to VASA. Monthly dues and other applicable fees must be current to terminate this

contract.” See Membership Contract, “Fees, Rules, and Regulations,” at ¶ 17 (Dckt. No. 7-1, at 3 of 3) (entitled “Termination of Contracts”). Like a tar pit, it’s easy to get in, and hard to get out.

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Barrientos v. Fitness Member Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/barrientos-v-fitness-member-services-llc-ilnd-2024.