Austin v. Progressive RSC, Inc.

510 F. Supp. 2d 855, 2007 U.S. Dist. LEXIS 30805, 2007 WL 1231839
CourtDistrict Court, M.D. Florida
DecidedApril 26, 2007
Docket8:06-cv-00273
StatusPublished
Cited by1 cases

This text of 510 F. Supp. 2d 855 (Austin v. Progressive RSC, Inc.) is published on Counsel Stack Legal Research, covering District Court, M.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Austin v. Progressive RSC, Inc., 510 F. Supp. 2d 855, 2007 U.S. Dist. LEXIS 30805, 2007 WL 1231839 (M.D. Fla. 2007).

Opinion

ORDER

BUCKLEW, District Judge.

This cause comes before the Court on Defendant’s motion for summary judgment (Doc. No. 24). Plaintiff filed a response in opposition thereto (Doc. No. 35). 1 With leave of the Court, Defendant filed a reply brief in support of its motion for summary judgment (Doc. No. 34).

I. Background

A. Plaintiff’s Initial Employment and Work Unit Structure

Defendant is a property and casualty insurance company, which employs over 27,000 employees nationwide (Reed Aff., ¶ 2). Plaintiff Montieello Austin (“Plaintiff’), an African American man, was hired on September 7, 1997 as a Client Server Operations Analyst II (“CSOA II”) in Defendant’s Riverview, Florida facility. Plaintiff was hired by AI Vitello (“Vitello”), Defendant’s then IT Manager (Reed Aff., ¶2). Plaintiff alleges that Vitello promised him that he would be promoted from a CSOA II to a Client Server Operations Analyst III (“CSOA III”) within six months of his hire (Austin Depo., p. 36). Vitello did not put this promise in writing (Austin Depo., pp. 38-39). Plaintiff has never been promoted and is currently employed by Defendant as a CSOA II (Reed Aff., ¶3).

Since 1998, Plaintiff has successively reported at various times to IT Managers Eric Gruhn, Erie Wilson, Brian Clapper, and Javier Vinces. All of these IT Managers have reported to Perry Hubert, who is employed in Defendant’s Austin, Texas facility (Reed Aff., ¶ 2). Plaintiffs position is and has been part of the Call Center Desktop Support Group of the Enterprise Technology Subgroup of the IT Business Group (hereinafter “ETG”)(Reed Aff., ¶ 3). Plaintiffs work unit, consisting of approximately 11 employees, provides technical computer support for employees at Defendant’s Sales and Service Call Center in Riverview, Florida (Reed Aff., ¶ 2 and Vinces Aff., ¶ 3). Plaintiffs work unit is currently divided into three separate areas: Problem Management (trouble ticket resolution), where Plaintiff works under Team Lead Dave Peck; Asset Management (computer configuration and asset control) where Bill Honecker is Team Lead; and Infrastructure (server and tele-com equipment maintenance)(Vinces Aff., ¶ 3).

In addition to Plaintiffs work unit in Riverview, Florida, Defendant has call center support in Phoenix, Arizona; Sacramento, California; Colorado Springs, Colorado; Cleveland, Ohio; and Austin, Texas (ReedAff., ¶ 4). Each call center has its own IT Manager (Reed Aff., ¶ 4).

B. Defendant’s Promotion Process and Plaintiff’s Work Unit Promotions

It is not disputed that in order to be promoted from a CSOA II to a CSOA III, employees must first demonstrate to the satisfaction of their IT Manager that they are already consistently performing CSOA III level work in their day-to-day activities (Reed Aff., ¶5 and Vinces Aff., ¶5). While the promotion process itself is not set out in a written procedure (Reed Depo., pp. 10-11), the various levels of performance associated with a particular job level are set forth in a Job Skills Matrix which Defendant has utilized since *858 the early 1990’s to assist Defendant’s employees with their career development (Reed Aff., ¶¶ 5-6 and Vinces Aff. ¶ 5).

Some of the CSOA III skills that an IT Manager looks for in an employee include: the ability to create work instructions and procedures for lower level technicians; the ability to accept feedback and coaching from senior managers; the ability to handle multiple projects at one time; and a demonstrated ability “to enthusiastically complete the job at the highest standard, beyond just the acceptable limits” (Vinces Aff., ¶ 5 and Hubert Depo., pp. 21-22). CSOA Ill’s must also demonstrate strong troubleshooting skills and establish themselves as an expert in the group for a particular business process. Lastly, a CSOA III candidate must demonstrate effective communication and leadership skills (Vinces Aff., ¶ 5 and Hubert Depo., pp. 21-22).

Defendant contends that in addition to the employee meeting these skill requirements, the company must have a business need in the work unit for the position before the employee can be promoted. Specifically, Defendant states that “a determination has to be made that the technical support requirements of the facility and the needs of the team in place at the facility justify the hire or promotion of an individual to the next level.” (Reed Aff, ¶ 7 and Exh. 4 and Vinces Aff., ¶¶ 5-6). There are numerous factors that Defendant considers in determining business need, including but not limited to, the technical support problems handled by the technician employee at the facility as well as the technical expertise of other employees in the employee’s work unit. The Defendant also analyzes whether the employee has invested the time to evaluate, analyze, and improve upon team processes such that the employee has created a need for the next level within the work unit (Reed Aff., ¶ 7 and Exh. 4, Vinces Aff., ¶ 8 and Hubert Depo., p. 21).

While promotion to a CSOA III has always required both the determination by the Defendant that the employee is performing CSOA III level work and that there is a business need in the particular facility, since 2004 the ETG Group has also required the employee to complete a Job Skills Matrix Evaluation (Reed Aff., ¶ 8 and Vinces Aff., If 9). A Job Skills Matrix Evaluation maps out in detail how the employee performs work in his or her current role with Defendant and must be approved as accurate by the IT Manager. Once the employee and IT Manager agree that an employee is performing at a certain level 2 , and once management determines that the facility has a business need for an employee at that level, then the IT Manager may recommend the employee for promotion. In Plaintiffs case, any such recommendation would be to Perry Hubert (“Hubert”)(Reed Aff., ¶ 8).

From 1998 through the present, there have been no CSOA Ill’s employed at Defendant’s Riverview, Florida facility (Vinces Aff., ¶ 4). Plaintiff states that Defendant’s Riverview, Florida facility is the only facility that does not employ a CSOA III (Austin Aff., ¶ 2). The only promotions in Plaintiffs work unit at Riverview have involved five promotions from the entry level CSOA I position to a CSOA II position 3 and the promotion of Plaintiffs current IT Manager, Javier Vinces, from a CSOA IV to IT Manager (Reed Aff., 1111 and Vinces Aff., ¶ 4). Plaintiff alleges that he is the only member of his work unit who has not been promoted a level (Austin Depo., pp. 117-118 and 182-183). However, two other employees, Bill Honecker (CSOA IV) and Derick Sookhoo (CSOA V), *859 currently employed in Plaintiffs work unit have never been promoted (Reed Aff, Exh. 1 and Honecker Depo., pp. 4-5). Additionally, David Peck (CSOA IV) has not been promoted while employed by Defendant in Riverview, Florida. He did, however, receive a promotion while he worked for Defendant in Cleveland, Ohio (Peck Depo, pp. 5-8 and 22).

C. Plaintiff’s Qualifications and Performance 4

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Bluebook (online)
510 F. Supp. 2d 855, 2007 U.S. Dist. LEXIS 30805, 2007 WL 1231839, Counsel Stack Legal Research, https://law.counselstack.com/opinion/austin-v-progressive-rsc-inc-flmd-2007.